Hall

Recensioni per Red Lion Hotel Pasco Airport & Conference Center

3.5 out of 5

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 413 su 1016 recensioni" "
Valutazione di 8 - Buono. 246 su 1016 recensioni" "
Valutazione di 6 - Soddisfacente. 142 su 1016 recensioni" "
Valutazione di 4 - Scarso. 107 su 1016 recensioni" "
Valutazione di 2 - Terribile. 108 su 1016 recensioni" "

7,8/10

Pulizia

8,2/10

Personale e servizio

7,2/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Naomi, Mattawa

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
We left something in our room and did not discover until an hour after we checked out. The person at the front desk went to our room and found the item and called us back very quickly. Very Nice. Check in person was very nice as well. Loved the staff.
Soggiorno di 1 notte a maggio 2024
Risposta di A. Grover, il giorno 22 mag 2024
This is wonderful to hear that our staff was able to take care of you.

10/10 Eccellente

Roberto

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its just an overall pleasant experience.
Soggiorno di 1 notte a maggio 2024
Risposta di Amaya K., il giorno 20 mag 2024
We look forward to providing the same pleasant accommodations and service the next time you are in town. If you are coming from the airport, we have a complimentary shuttle that can pick you up. Just give us a call after you’ve received your luggage and we’ll head right over.

6/10 Soddisfacente

Benjamin

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Amaya K., il giorno 20 mag 2024
We're pleased to hear that your stay with us was satisfactory overall. If there are any specific areas where we can improve or if you have any suggestions for how we can enhance our services, please feel free to let us know. Your feedback is invaluable to us as we strive to continually improve the guest experience.

4/10 Scarso

Bob, Oceanside

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My room was on the Freeway side, Used earplugs to try to sleep I asked to move rooms with no help. I left a day early.
Soggiorno di 4 notti a maggio 2024
Risposta di Amaya K., il giorno 20 mag 2024
We're truly sorry to hear about your experience with the noise disturbance from the freeway during your stay. Our goal is to ensure all guests have a comfortable and restful stay, and we apologize for any inconvenience caused by not being able to accommodate your room change request.Your feedback is invaluable to us, and we'll use it to improve our processes and better assist guests in similar situations in the future. We understand your decision to leave early, and we regret that we couldn't rectify the situation during your stay.Should your travels bring you back to the area, we would welcome the opportunity to make it up to you and provide a much-improved experience. Please don't hesitate to reach out to us directly if you have any further concerns or if there's anything we can do to assist you. Your satisfaction is important to us, and we appreciate your understanding

4/10 Scarso

Calvin

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This Red Lion is an old tired property. Some remodeling is underway however, I was in an old room. I found only about 1/2 the outlets worked as I searched for a place to plug in devices. Only one night stand alongside bed. Room was clean, sheets and towels were good quality. Overall feels like owners are squeezing what they can out of a once impressive property.
Soggiorno di 2 notti a maggio 2024
Risposta di Amaya K. , il giorno 20 mag 2024
Thank you for sharing your feedback regarding your recent stay at our Red Lion property. We appreciate your honesty and apologize for any inconvenience caused by the condition of your room. We value your input and your feedback will serve as motivation for us to continue improving. We hope to have the opportunity to welcome you back in the future to showcase the positive changes we're making.

10/10 Eccellente

Bruce

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a maggio 2024
Risposta di A. Grover, il giorno 14 mag 2024
Thanks for the great feedback.

10/10 Eccellente

isidro

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di A. Grover, il giorno 14 mag 2024
We appreciate your business and taking the time to give us feedback.

8/10 Buono

Rachel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was easy to find, front desk was friendly & helpful, room was clean.
Soggiorno di 2 notti a maggio 2024
Risposta di A. Grover, il giorno 10 mag 2024
This is great to hear. Thank you for staying.

10/10 Eccellente

Vincent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di A. Grover, il giorno 9 mag 2024
Thank you for giving us this feedback.

8/10 Buono

Vincent

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was helpful, rooms were clean and adequately appointed, breakfast was good. This is a personal preference but the mattress was a bit soft for us.
Soggiorno di 2 notti ad aprile 2024
Risposta di A. Grover, il giorno 8 mag 2024
Thank you for taking this time to offer feedback.

10/10 Eccellente

Erin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di A. Grover, il giorno 8 mag 2024
We appreciate this great feedback.

2/10 Terribile

Monica, Quincy

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Shower and bathtub were moldy. Lock on the door was broken
Soggiorno di 1 notte a maggio 2024
Risposta di A. Grover, il giorno 6 mag 2024
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Management will be in touch.

10/10 Eccellente

Gladis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
*
Soggiorno di 1 notte a maggio 2024
Risposta di A. Grover, il giorno 6 mag 2024
We appreciate this great feedback.

8/10 Buono

Monica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Customer service
Soggiorno di 2 notti a maggio 2024
Risposta di A. Grover, il giorno 6 mag 2024
Thank you for taking the time to give us feedback.

10/10 Eccellente

Joanna

Soggiorno di 1 notte a maggio 2024

4/10 Scarso

Helen

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 6 mag 2024
Thank you for taking the time to give us feedback.

2/10 Terribile

Salvador

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 6 mag 2024
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please feel free to discuss your experience further with us.

10/10 Eccellente

Chuck

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Although the parking lot was in disarray, the room and staff and food was fine.
Soggiorno di 5 notti ad aprile 2024
Risposta di A. Grover, il giorno 30 apr 2024
We appreciate the great feedback.

4/10 Scarso

Rivelea

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is really old. When we arrived, it took us 45 minutes to get checked in. We booked a room for 3 guests which ended up being a king size bed and a sofa bed. The sofa bed looked to be about 50 years old. The cushions were really dirty and wasn't really fit for even a dog to sleep on. Plus, we were not provided with any extra pillows, sheets or blankets and had to wait almost an hour for them to find us some which was super annoying since it was late and we just wanted to get some sleep. The room was ok but the layout was weird… it had 2 fridges in the living space, but no trash cans. We went down for dinner to the restaurant one night but that was closed. We then tried the bar and grill only to be told all kids would need to leave at 9am (in 20 minutes). We ordered some food which took about an hour to arrive, and took it up to our room on trays. Some of the food was really overcooked but we didn’t complain since I felt that would take another 3 hours of my life. Overall, I paid almost $725 for 2 nights at this place and to be honest, it wasn’t worth half that. A very disappointing experience. I would not recommend this hotel.
Soggiorno di 2 notti ad aprile 2024
Risposta di A. Grover, il giorno 30 apr 2024
We are very sorry to hear about your most recent stay. We have forwarded these concerns to management. We do strive to give our guest an exceptional experience with each stay.

10/10 Eccellente

Pete

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It’s a budget hotel. Great value for what you pay. We enjoyed our stay!
Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 1 mag 2024
We appreciate the business.

8/10 Buono

Jennalee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Conveniently located. Friendly staff.
Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 1 mag 2024
We appreciate the business.

4/10 Scarso

Thomas Paulo

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di A. Grover, il giorno 30 apr 2024
It was a pleasure to have you.

10/10 Eccellente

Mai

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Good location.
Soggiorno di 2 notti ad aprile 2024
Risposta di A. Grover, il giorno 29 apr 2024
We appreciate your business and look forward to seeing you again soon.

8/10 Buono

Hilina

Soggiorno di 2 notti ad aprile 2024
Risposta di Amaya K., il giorno 20 mag 2024
Your feedback is important to us and we thank you for taking the time to leave a positive review.

6/10 Soddisfacente

Thomas

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hotel needs a serious update, but staff is really friendly
Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 28 apr 2024
We appreciate you taking the time for this feedback.

4/10 Scarso

Rebecca

Soggiorno di 2 notti ad aprile 2024
Risposta di Amaya K., il giorno 20 mag 2024
Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback, and we regret that your experience did not meet your expectations. We strive to provide exceptional service and accommodations to all of our guests, and we would like to learn more about your specific concerns so that we can address them promptly and ensure that future stays are more enjoyable. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Eccellente

Sarah

Soggiorno di 1 notte ad aprile 2024
Risposta di Amaya K., il giorno 20 mag 2024
Thank you for choosing to stay at the Pasco Red Lion Airport & Conference Center. We look forward to seeing you again.

10/10 Eccellente

Yang

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place overall. Welcoming staff but hotel is a bit old.
Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 26 apr 2024
We appreciate your business..

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 26 apr 2024
Thank you for the great review.

10/10 Eccellente

Tony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di A. Grover, il giorno 26 apr 2024
We appreciate the feedback.

8/10 Buono

Ramona Lynn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved the location. Easy to get to airport and the interstate. The rooms were clean. The staff very friendly and welcoming. The breaskfast was awesome. I had only one problem, the plug ins were very loose when it came to charging anything. Couldn't get it work in the bathroom. Other than that, the stay was great
Soggiorno di 3 notti ad aprile 2024
Risposta di Amaya K., il giorno 21 apr 2024
We very much appreciate and value your feedback and will share it with our team. Your positive words will serve as encouragement to our staff as we aspire to continuously improve the quality of our establishment. We are glad to hear that you enjoyed your stay at the Pasco Red Lion Airport & Conference Center.

10/10 Eccellente

Dale

Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 10 mag 2024
We appreciate this feedback.

2/10 Terribile

Claudette

Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 10 mag 2024
We are sorry to hear you were not satisfied with your stay. Please give us another opportunity to give you the experience you deserve.

4/10 Scarso

Patrick

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
There was a nightclub on the property in the restaurant and they started ridiculously loud music at 10 PM. When I called to complain I was just told “oh maybe we can close the doors.” The nightclub noise didn’t end until 2 AM which is ridiculous for a hotel. The entire floor I was on was shaking. Impossible to sleep through it! Would NOT recommend this hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 14 apr 2024
We are very sorry to hear about this experience. We do take this information into consideration when guests bring these concerns. Management is reviewing how this was addressed.

8/10 Buono

Tammy

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
The staff was great. The rooms were clean but terribly outdated. The exterior grounds were over grown with weeds and garbage was blowing around everywhere. Only two flat pillows were provided and no blow dryer.
Soggiorno di 1 notte ad aprile 2024
Risposta di Amaya K., il giorno 8 apr 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be great, as providing exception service is always our top priority. We sincerely apologize for any inconvenience cause by the condition of the rooms and exterior grounds. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. Rest assured, we are actively working on addressing these concerns to ensure a more enjoyable experience for our guests in the future.

6/10 Soddisfacente

Jose

Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 26 apr 2024
We appreciate the great review.

6/10 Soddisfacente

Dustin

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
It’s in the middle of an upgrade and is a little outdated the bar was awesome with good food great staff and good entertainment
Soggiorno di 1 notte ad aprile 2024
Risposta di Amaya K. , il giorno 6 apr 2024
Thank you for taking the time to provide your feedback on your recent stay at our hotel. We are delighted to hear that our staff provided you with excellent service during your time with us. Ensuring our guests feel welcomed and cared for is a top priority, and we will be sure to share your kind words with our team. Your constructive comments about the property serve as valuable insight as we prioritize our improvement efforts. We are continuously working to enhance and modernize our facilities to provide a more comfortable and enjoyable experience for our guests.

6/10 Soddisfacente

Glenn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The breakfast buffet was very bad, not fresh, cold food, poor selection. We left without eating.
Soggiorno di 1 notte a marzo 2024
Risposta di Amaya K., il giorno 6 apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. Your satisfaction is incredibly important to us, and we regret any inconvenience caused. We appreciate your specific comments regarding the quality of our breakfast, and please know that we take your feedback seriously. Rest assured, we are actively reviewing our breakfast offerings and procedures to ensure that we deliver a high-quality experience for all of our guests.

4/10 Scarso

Tracey

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
I called several times and letting it ring and ring and ring after landing from my flight and no one answered for shuttle service and I had to walk to hotel at night. The shower also didn't work and there was no ice available in the ice machines. Very disappointed.
Soggiorno di 1 notte ad aprile 2024
Risposta di A. Grover, il giorno 5 apr 2024
We are so very sorry to hear about your experience. Mangement will be reaching out to you.

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Stayed here because it's close to the airport.
Soggiorno di 1 notte ad aprile 2024
Risposta di Amaya K., il giorno 2 apr 2024
If you are interested in leaving your vehicle through the duration of your trip, feel free to utilize our Park and Fly package that is only available when you book through the Red Lion. Our PNF package offers a discounted rate and qualifies for seven days of free parking. Our shuttle is available 24/7 for pick ups and drop offs.

8/10 Buono

Tristan

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
For the price of this hotel, the so-called breakfast could have been so much better. The room we were given was literally next door to an inside bar/club. If you don't want to be awaken by party time, ask for another room, far away from the club. They partied all night but when i arrived back from my conference at 10:30pm the kitchen was closed. Tjrtr is the mega restaurant facility in the middle of the hotel entrance that is usless, and is just taking up space. They are open 2 or 4 hours M-F for i guess just lunch. Itd called seasons but don't get ypur hopes up. Its next to the airport whi h i gurss is convenient, however across the freeway are what I would call the orher side of the tracks. Honestly, this place is just old, extremely fated... and looks like despite the sign that suggests under renovations this place is like 30 fays from closing. Overall, if I had to go back to Pasco, I would definitely dtay again...BUT ONLY after having exhausted all orher options. It was conference referal. I assumed they would suggests better. Oh well, the staff was tremendous, so there's that. 😜
Soggiorno di 2 notti a marzo 2024
Risposta di A Grover, il giorno 1 apr 2024
We do appreciate any feedback given. Our hotel is excited for the renovations underway. It is wonderful to hear that staff gave you exceptional customer service and we do look forward to seeing you again.

4/10 Scarso

Anna

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This place is overpriced for the quality of the facility and room. The bed was very squeaky and the bathtub didn't drain well so the shower water pooled up in the tub. It was a grimy, rundown place that was not worth the price. I will never stay at Red Lion again. The people who work there (front desk, breakfast host) were lovely.
Soggiorno di 1 notte a marzo 2024
Risposta di A Grover, il giorno 29 mar 2024
We are very sorry to hear about your experience. Our staff appreciates the kind words. In the future we hope you give us another chance. We are excited for all the renovations taking place.

2/10 Terribile

Christy

Soggiorno di 2 notti a marzo 2024
Risposta di Amaya K., il giorno 21 apr 2024
Thank you for taking the time to share your review about your recent stay at our hotel. We would greatly appreciate if you could provide us with more details so we can investigate further and address any concerns that may have arisen. Our team is committed to ensuring that every guest has a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.

10/10 Eccellente

Richard

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Place
Soggiorno di 1 notte a marzo 2024
Risposta di Sabrina, il giorno 29 mar 2024
Thank you for your kind words and your business.

10/10 Eccellente

Leslie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Friendly Staff. Clean rooms
Soggiorno di 1 notte a marzo 2024
Risposta di A. Kaipat, il giorno 24 mar 2024
We are pleased to hear such positive feedback about our staff. Thank you for your business and we look forward to seeing you again.

8/10 Buono

Leni

It was good over all.
Soggiorno di 1 notte a marzo 2024
Risposta di A. Grover, il giorno 18 mar 2024
We are thrilled to hear that you enjoyed your most recent stay. Our team is looking forward to seeing you again.

8/10 Buono

Matt

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The staff I interacted with were friendly. From check-in, to ordering in the Grizzly bar, to check-out, I had a positive interaction with everyone.
Soggiorno di 1 notte a marzo 2024
Risposta di A. Grover, il giorno 14 mar 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terribile

Michelle, Ilwaco

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Heater didn’t work, smelled like old dirty ashtrays, room wasn’t as requested.
Soggiorno di 1 notte a marzo 2024
Risposta di A. Grover, il giorno 14 mar 2024
We are very sorry to hear that you experienced issues upon your most recent stay with us. The feedback you have given is helpful. Management will be reaching out to you.

8/10 Buono

Jianzhong

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Check-in and out was easy and staff and service is very good. We can hear the noise in the room, maybe from air conditioner or mini fridge. We have to turn them off to keep the room quite at night. Bed is too soft and not very comfortable.
Soggiorno di 1 notte a febbraio 2024
Risposta di A. Grover, il giorno 27 feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. We have taken the feedback about making things more comfortable.

2/10 Terribile

Chatanya

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms were not clean, in bathroom, there was bug. In breakfast, most of the items were almost empty in half time and they did not care to refill them.
Soggiorno di 1 notte a febbraio 2024
Risposta di A. Grover, il giorno 26 feb 2024
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Our house keeping department goes above and beyond to inspect rooms to assure we dont have these issues.