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Recensioni per Andamantra Resort and Villa Phuket

4 out of 5
Andamantra Resort and Villa Phuket
290/1 Prabaramee Rd., Patong, Phuket

Recensioni

6,8
Valutazione di 10 - Eccellente. 74 su 367 recensioni" "
Valutazione di 8 - Buono. 116 su 367 recensioni" "
Valutazione di 6 - Soddisfacente. 73 su 367 recensioni" "
Valutazione di 4 - Scarso. 64 su 367 recensioni" "
Valutazione di 2 - Terribile. 40 su 367 recensioni" "

6,8/10

Pulizia

6,8/10

Personale e servizio

6,6/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
OTTIMA SCELTA!
Grande vista, servizi sempre attivi. molto verde ovunque. Stanza molto buona (solo un pò datata) con un balcone favoloso (il nostro dotato di jacuzzi con vista mare). ottimo rapporto qualità prezzo. colazione abbondante e buona, personale disponibile e operativo a qualsiasi ora. Pulizia camera non sempre adeguata, ma mai da creare veri problemi.
Soggiorno di 9 notti a dicembre 2017

6/10 Soddisfacente

Eleonora, Firenze

Non mi è piaciuto: Pulizia
grazioso hotel a due passi dal mare
Non consiglio la pensione completa, pasti sempre uguali e molto speziati, la pulizia delle camere non soddisfacente, per il resto, anche se in periferia è soddisfacente

4/10 Scarso

giuseppe

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel molto bello ma tenuto male
Innanzi tutto la posizione su Expedia risulta sbagliata, e cioè invece di essere a kathu dove si trova un'altro hotel gestito dalla stessa società, questo si trova nord di Patong. L' hotel e molto bello con belle piscine e visuale ottima ma ha alcuni difetti molto gravi per il prezzo che si paga. Il personale e purtroppo molto impreparato e lento, in generale la manutenzione lascia molto a desiderare ( un bagno degli uomini non ha funzionato per dieci giorni con perdite di acqua senza che niente cambiasse ) , internet wireless promesso ma praticamente inesistente sia in camera che nella lobby e senza nessun business center funzionante come alternativa.

2/10 Terribile

nara

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a marzo 2024

6/10 Soddisfacente

Amber

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024

2/10 Terribile

Luisa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Peggy

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No staff to help with luggage upon arrival. We had 5 luggages with 3 kids and a stroller, lugged our own luggage up a flight of stairs to lobby. Waited over 30 minutes to get checked in. This resort is huge with very limited shuttle carts so it was extremely inconvenient to get to places within the resort. There is also no elevator. Morning of check out we called front desk at 6:30am for someone to help with our luggage. Waited 30 minutes, called again and staff finally came 10 minutes after calling the second time. Needless to say we didn’t have time to have breakfast and was in a major rush because of the delay from staff. How this resort markets themselves as 5 star is beyond me. Do not recommend this resort.
Soggiorno di 4 notti a marzo 2024

8/10 Buono

Marwa

Soggiorno di 5 notti a febbraio 2024

2/10 Terribile

Prasamsa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
The hotel doesn’t even provide a toothbrush and charged us for a toothbrush. Hotel at this scale should at least have a courtesy to provide a toothbrush to the guests.
Soggiorno di 1 notte a gennaio 2024
Risposta di Mhing, il giorno 19 feb 2024
Dear Prasamsa,Thank you for your feedback. We apologize for any inconvenience caused regarding the toothbrush. We strive to provide the best possible experience for our guests and will take your comments into consideration to improve our services. If you have any further feedback or concerns, please feel free to reach out to us directly.Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

6/10 Soddisfacente

NIMISH

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
Cleaning staff is very rude, They does not clean rooms properly. I checked in and found sand on the bed with bedsheet over it. Similarly room was not cleaned next day. When asked cleaning staff to do it again they replied very rudely. Staff in Tower 7
Soggiorno di 3 notti a gennaio 2024
Risposta di Mhing, il giorno 19 feb 2024
Dear NIMISH,We apologize for the experience you had with our cleaning staff. This is certainly not the level of service we aim to provide. Your feedback is valuable to us, and we will address this issue with our team to ensure it does not happen again. If there is anything else we can do to make your stay more comfortable, please let us know.Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good location and views
The staff were very friendly. Check in/out was simple enough. The location is excellent. There are a few pools. It pretty much has everything you could need. We had the honeymoon room. It was our actual honeymoon but no real fuss was made for us. The rooms are slightly dated. Overall it was an interesting excellent stay. The only negative was our room was quite far from the actual lobby but that is at the cost of some excellent views. The hotel do provide transport from your room so you can use this if needed. I’m still easy to book tours and taxis from the lobby
Soggiorno di 3 notti a gennaio 2024
Risposta di Mhing, il giorno 19 feb 2024
Dear James,Thank you for sharing your experience with us. We're glad to hear that you found our staff friendly and that your check-in/out process was smooth. We're sorry to hear that you felt your honeymoon was not as celebrated as you'd hoped, and we appreciate your feedback on the room's distance from the lobby. We're pleased to hear that overall, you had an excellent stay and enjoyed our location and amenities. If there's anything else we can do to improve your experience, please let us know. We hope to welcome you back for another great stay soon!Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

6/10 Soddisfacente

Elijah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
House keeping was terrible, couldn’t get towels.
Soggiorno di 7 notti a gennaio 2024

4/10 Scarso

Shannon

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
Soggiorno di 5 notti a gennaio 2024
Risposta di Mhing, il giorno 19 feb 2024
Dear Shannon,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. It is disappointing to learn about the cleanliness issues you encountered, as well as the lack of response to your requests for amenities. Please know that this does not reflect the high standards we strive to maintain.We have addressed your concerns with our housekeeping team to ensure that such oversights are not repeated in the future. Your feedback regarding the condition of the jacuzzi and the comfort of the bed has also been noted, and we will look into these matters promptly.We appreciate your positive comments about our location and nearby amenities. Your feedback is invaluable to us as we continuously work towards improving our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

6/10 Soddisfacente

Kento

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023

4/10 Scarso

Siu Ling Shirley

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
工作人員散慢的、不能直達樓層要嘥時間等接駁車、沒有電梯上樓層、早餐選擇不多也不好吃！
今次真的中伏了，Check in 足足用了一個半小時，已經有4個工作人員做Check in, 但十分之亂，排隊已經排了半小時，是一個中年服務員幫我做check in, 我也再次說明我訂的是2床海景房，他說清楚，再等了廿分鐘才有專車車我們那座，因為每座也要座接駁車，入房後發覺是一床房，但Bell boy已經離開，我們只有步行落去lobby, 再同那個中年男服務員說，給錯了房，他沒有道歉，還將我們交給其他工作人員，我們又再等她安排房間，又等了大半小時，今次給我們要行樓梯上房間的房，bell boy開房後看見景觀比之前嗰間差距很大，變了down great 咗，每次出街也要行一大段路才能到達lobby，因為洒店沒有shutt 去市區，每次也要call的士，交通費也用了不少，因為離芭東也要十五分鐘車程，就算自己有車都要拍在lobby外的車位再要乘坐接駁車到自住那座，到最後走的時候要提著大行李落樓梯再等接駁車去lobby check out，但等了10分鐘也沒有接駁車，我們推着行李行一大段路到lobby，而三天早餐也只吃了第一天，兩天也不吃酒店的早餐，實在選擇不多，也不好吃，這三晚真的住得十分之不便及不愉快！我不會再選擇這間酒店！
Soggiorno di 3 notti a gennaio 2024
Risposta di Mhing, il giorno 19 feb 2024
Dear Siu Ling Shirley,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, especially during check-in and with the room assignment.We are disappointed to hear about the confusion and delay you experienced with your room assignment and the check-in process. This is certainly not the level of service we strive to provide, and we will address your feedback with our team to ensure such issues are not repeated in the future.Regarding the transportation and breakfast concerns you raised, we appreciate your feedback and will use it to improve our services and offerings. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

8/10 Buono

eric

Soggiorno di 2 notti a dicembre 2023

4/10 Scarso

Edwin

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Upon entering our room, we were overwhelmed by the smell of paint, and then we noticed the paint stains on the floor, and it was a room that were newly painted for high season, and immediately people get stuffed in there. They should clean the rooms thoroughly and make sure the toxic fumes are completely gone before letting people stay in there. Also, the shower drain needs to get declogged. The water flooded the bathroom because hair built up in the drain preventing water to flow freely when taking a shower. Also on the balcony, the tea table was covered with cement, the builders probably lived in that room.
Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Simon

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel désuet et malpropre. À l'arrivée un depot de 2000 baht en argent comptant fut demandé alors qu'il n'y avait aucune mention à cet effet lors de la réservation. Les escaliers et passages sont sales et la chambre est très ordinaire. Personne n'a le goût d'utiliser la mini piscine sur le balcon dont la peinture est à moitié pelé et la salubrité très discutable. La toilette a bloqué tous les jours ce qui semble normal pour eux. Nous avons soupé au restaurant de l'hôtel un seul soir et malgré le fait que nous étions seulement 2 couples dans le restaurant après plus de 40 minutes d'attente le repas que nous avons reçu ne correspondait pas du tout à la commande et plus de 20 minutes plus tard un des 2 repas ne convenait toujours pas. De plus, même si il s'agit d'un très grand complexe, la carte de crédit n'est pas acceptée. Au moment du check out tout est payable est argent comptant, aucune carte de crédit acceptée. Désolé, mais cet hôtel devrait etre un 2 étoiles, à vous de voir!
Soggiorno di 4 notti a novembre 2023

8/10 Buono

Aki

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023

2/10 Terribile

Jack

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There is a lot of construction on the property. Lots of noise, dirt, exposed construction areas and debris. I do not recommend staying here for now. Maybe next year when all upgrades are done this will be a nice place. For now I would recommend staying somewhere else. Even if you complain the staff won’t help you much. They do have a nice breakfast and upper pool area. If you are staying in the area above the big upper pool you will be ok. Anywhere lower than the upper pool save yourself a big disappointment. Lots of other properties to stay at around here.

10/10 Eccellente

khaerunnisah

Soggiorno di 3 notti a giugno 2023
Risposta di Andamantra Team, il giorno 26 ago 2023
Dear khaerunnisah,Thank you for your review.Your positive review warms our hearts!We're delighted you enjoyed your stay with us.Andamantra team hope we will have an oppertinutie to serve you again in the future.Andamantra Team

2/10 Terribile

Ahmad

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very old property, it's for sure not 4 stars hotels as what Expedia rate this property, it not even 2 stars, its the worst hotel i ever stayed in
Soggiorno di 4 notti a giugno 2023

10/10 Eccellente

Rhyes

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Resort is lovely, staff were very attentive. Room was a little bit worn, but in a tropical climate, that’s to be expected. Air condition worked amazingly! Food was delicious too and not over the top expensive. Lots of different choices at the buffet breakfast. The resort is on the side of a mountain so does have a lot of stairs, but you can get shuttle from rooms to lobby.
Soggiorno di 5 notti a maggio 2023

4/10 Scarso

Shiv

Soggiorno di 1 notte a maggio 2023

6/10 Soddisfacente

CHETTHARAT

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
ที่พักวิวสวย
Soggiorno di 3 notti a maggio 2023

6/10 Soddisfacente

Christina Carrie

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Definitely gone down hill since our last visit in 2017 😔
Soggiorno di 8 notti ad aprile 2023

8/10 Buono

Eduardo

Mi è piaciuto: Comfort della camera
Hotel con maravillosas piscinas a 10 min de playa
Buen hotel, piscinas maravillosas, buen desayuno buffet, 100 mt un 7 Eleven, 15 a 20 min caminando al centro de Patong. El checkin y checkout desastroso, lento, complicado, piden un deposito de 2000 bath en efectivo
Soggiorno di 3 notti ad aprile 2023

2/10 Terribile

Banthita

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2023

6/10 Soddisfacente

Vinh

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We stayed In the honeymoon room 1 king bed with an out door jacuzzi tub on the balcony .... way too hot and dusty to use the jacuzzi tub so its useless ...roooms are very out dated and have alot of moldy smells ... we kept finding dark black hairs short and long all over the bed and room .. we both have dyed blond hair so we knew it wasnt ours. Towels are extremely thin and tearing at the corners This reflects the low price of the hotel... If you can overlook all that then its a great hotel in a great location close to all the main tourist attractions and night life.. Breakfast was basic ..pool was nice staff were friendly.. hotel is set on a steep hill so required mini trucks to take you from room to anywhere in hotel.. If you just need place to crash safely at night ..this is the perfect place.. if you have high expectations and money to spend then I recommend a higher end hotel so you wont be dissapointed or pointing out their numerous faults
Soggiorno di 3 notti ad aprile 2023

2/10 Terribile

Battuya

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Service was terrible, didn’t get my room first day that room I got toilet used then they move me other room which is not I booked too also no towels at all I asked towels, towels were disgusting. I asked for make a room just one time they didn’t change sheets and used my toilet didn’t clean too. Reception was horrible rude. Furniture are so old not like photos
Soggiorno di 5 notti a marzo 2023

8/10 Buono

Suet Ying Winnie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Excellent service, location and view
Even issues happened during our stay. But Front Office Manager - Pond assist solve the problem with her professional service. Besides, Front Office - Jimmy and Joy are friendly. Hotel location and views are excellent. But rooms facilities are ageing. Suggest to renew or it waste the location and view.
Joy
Jimmy
Soggiorno di 7 notti a marzo 2023

2/10 Terribile

Nemo

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was given the wrong rooms because they sold the rooms we reserved and paid for until the next day. A/C didn't work. You have to take a security truck to and from building. When you call for pick up they don't come. Rooms are dirty. Stains on bed broken knobs broken faucet.
Soggiorno di 3 notti a febbraio 2023

6/10 Soddisfacente

Adel

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
The pool, view and restaurant were all amazing but the hotel room is very run down and old needs renovation.
Soggiorno di 7 notti a febbraio 2023

2/10 Terribile

Tracey

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2023

8/10 Buono

NATCHAYA

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
พนักงานบริการดี
Soggiorno di 1 notte a gennaio 2023

4/10 Scarso

Rhonda

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not what it is cracked up to be!
Looks good on the surface but there were many problems! Several of us traveling together and we had several rooms. All rooms look run down and like they haven't been updated since being built. My room, had a leaking toilet and we had a couple bugs in the restroom (thinking due to the water leak), and the rooms have lists of items you'll be charged for if taken but several listed items were never in any of our rooms (even a 2nd room I was moved to). This is very concerning! My second room, the shower door wasn't set properly so it wouldn't shut so water flows out the shower. Another family member's room, water backed up so flowed out the shower. My first room, the room door sometimes wouldn't catch so we always moved stuff into family members' rooms for safety. Techs would come and leave saying they'd return and never would. We had to wait to move rooms on our 3rd day even with the continued problem! Also, shuttle service was limited though we were told to use it instead of walking to our rooms/lobby...we had to walk up/down hill due to often having to wait with no shuttle in sight. This location comes off as top notch but it truly fell short and no accommodations were made for us since we paid through hotels.com instead of the hotel directly...at least that was the reasoning they provided.
Soggiorno di 3 notti a gennaio 2023

6/10 Soddisfacente

Rene

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ganz ok. Aber mehr auch nicht.
Das Hotelzimmer hatte eine mega Aussicht. Aber man muss aufpassen was man bucht. Ansonsten schaut man direkt auf eine Hauswand. Das Zimmer wurde mangelhaft gereinigt. Staub lag auf den Regalböden. Es gibt keine Poolbar entgegen der Hotelbeschreibung. Sie wurde abgebaut. Das Frühstück ist von der Auswahl ok. Die Terrasse ist sehr schön. Aber man bekommt öfters keine Teller, Tassen oder Besteck. Die sind da nicht wirklich auf Zack. Sehr häufig ist auch am Buffet alles vergriffen. Es wird aber nachgeliefert wenn man die Leute anspricht. Den Snack im Hotel kann man vergessen. Völlig überteuert. Das Hotel liegt nah an der Paton Beach. Zu Fuß zu erreichen. Die Poolanlage ist sehr schön. Es gibt mehrere über verschiedene Etagen. Ein Viersternehotel ist es aber definitiv nicht. Dazu ist es zu sehr abgewohnt. Wir empfehlen unbedingt mind. Meerblick oder Honeymoon.
Soggiorno di 10 notti a gennaio 2023

6/10 Soddisfacente

frank

Non mi è piaciuto: Condizioni e dotazioni della struttura
Es ist ein 3 sterne hotel. Das Personal ist bemüht aber es sind zu wenig. Beim Frühstück kam das Personal nicht hinterher
Soggiorno di 14 notti a gennaio 2023

4/10 Scarso

Nurshirah

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Close to the beach.

2/10 Terribile

Hanifa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not clean
This hotel is not clean. And customer service ok. The hotel is on a uphill. The AC was not working. So you have to do hiking to go to your room or breakfast room. I cancelled and rebooked 4 points at Sheraton instead.
Soggiorno di 3 notti a novembre 2022

2/10 Terribile

Joel

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
There are definitely some really nice view points for great photos & Chef Pee was outstanding and only staff member to make guests feel welcome but thats it ,other staff was rude front desk 1 hr delay check ins with poor communication false advertising on rooms moved rooms twice still not to have ocean facing room with deluxe king bed, amenities not qorking properly daily never got to use bath the whole trip as never got cleaned even when asked to do so Got double charged on food and drinks than also got charges to room when we never billed to our room amd always paid cash for all our food and drink through the resort espically from blue horizon bar not enough staff on at bar and when there was 3 or more they just stood around talking amongst themselves would take 10-15 mins for them to take ypur order than usually another 5-10 mins before you would receive drinks ,both spas and sauna rooms was never mentioned when check in than qhen asked they only point ypu to the day spa whoch didnt have the sauna or public spas to use.Wifi was non existence most the day be lucky if ot worked for 20 mins before cutting out and having to constant refresh or restetting wifi through out resort was what we was been told . Overall i will never recommend your resort to anyone

10/10 Eccellente

Teruki

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti ad agosto 2022

6/10 Soddisfacente

LAT MYO

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
need to wait bulky to go to our room, the reception lady staffs are un patient, they even like to shout.
Soggiorno di 3 notti ad agosto 2022

10/10 Eccellente

Anand

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It should need escalator or Elevator or frequent shuttle service to room. I was on Building 9 , i had to wait for shuttle service often.
Soggiorno di 1 notte a luglio 2022

8/10 Buono

Dale Patrick

Mi è piaciuto: Pulizia, personale e servizio, servizi
everyone was very friendly!! The wall plugs didn't need adapters for my chargers. Wi-fi was good & air worked great!!
Soggiorno di 12 notti a luglio 2022

6/10 Soddisfacente

Ronnie

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Et noget overvurderet hotel vedr. rating
Langsommelig, uvenlig indtjekning med kravet om at lægge 3000 bath i kontanter, uden penge ASAP ingen nøgle, så ned til et vekselkontor. Slidte værelser, mangelfuld oprydning af poolområde og en meget middelmådig morgenmad. En noget overvurderet rating af hotellet fra deres egen side, jeg mener maks 3 eller 3,5 stjerne så der er ikke value for money efter min mening
Soggiorno di 15 notti a giugno 2022

6/10 Soddisfacente

Jeremy

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Disappointingly Very Average
We stayed in the largest and most expensive room in the hotel and received no special treatment whatsoever. Buffet breakfast was disappointingly very basic and virtually the same every day with only one cerial option (cornflakes). Most of the hot food was based around eggs and no bacon at all. Local dishes were dull. Two options for juice. Breads and fruit were basic also. Omelettes were up to expected standard. Room had more than the usual number of defects you expect in Thailand and had to have the maintenance team out several times to fix shower handles, electrical switches and pool issues. The cleaners were good and kept the rooms and bedrooms clean and well presented. Room service was slow and also not very good. No atmosphere in hotel because everyone seems to go outside to eat or drink. Hotel is so steep that you need to take a small truck to go anywhere and you spend quite a lot of time waiting for them to arrive. The check in staff are very slow, seemingly incompetent and also not very friendly. We were not welcomed at all on arrival. Travel desk was very good and helpful. There is a 7/11, massage and clothes washing shops right next to the hotel which is really convenient. 200 baht ride to Patong central beach. Best local food is the street stalls on the beach road 250m north of the hotel entrance or the Sunset Bar across the road from the hotel. Would only get cheapest room available if I ever stayed again (which is unlikely).
Soggiorno di 7 notti a giugno 2022

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Overall an ok experience, but not staying again.
Overall, just an okay experience. Location is good, but not really beachfront. The food is serviceable. The place is a bit dated and run down. Pools are nice. The kids had a fun time on the slide. The most difficult part about the resort is the difficulty getting to and from the room. The hotel is built onto a hill and is too steep to walk. You have to take the hotel shuttles to get around the property and they are not always there very quickly. The staff could use some training on how to be hospitable, but I do feel bad for them. They have a hard job, especially with all of the Indian and Middle Eastern tourists who don't care to follow the rules.
Soggiorno di 5 notti a giugno 2022

10/10 Eccellente

Alfred Herbert

Soggiorno di 5 notti a maggio 2022

6/10 Soddisfacente

Paphawarin

Soggiorno di 2 notti a maggio 2022