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Recensioni per Avista Hideaway Phuket Patong - MGallery

5 out of 5
Avista Hideaway Phuket Patong - MGallery
39/9 Muen Ngern Road, Tri-trang Beach, Patong, Phuket

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 630 su 1005 recensioni" "
Valutazione di 8 - Buono. 252 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 65 su 1005 recensioni" "
Valutazione di 4 - Scarso. 32 su 1005 recensioni" "
Valutazione di 2 - Terribile. 26 su 1005 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

9,2/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Alberto

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
it is a magnificent resort surrounded by nature and tranquility, it offers excellent services and the internal restaurant is also very good. Recommended for those who want to stay away from the noise of Patong. Room cleaning service could be improved, although staff were always present and available for every request.
Soggiorno di 10 notti a marzo 2024
Risposta di Manish Pratap, General Manager, il giorno 17 mar 2024
Dear Mr. Alberto,Thank you for your review. We are thrilled to hear that you found our resort magnificent, surrounded by nature and tranquility. It is great to know that you enjoyed our excellent services and the quality of our internal restaurant.We appreciate your feedback regarding the room cleaning service. We will certainly take this into consideration as we strive to improve our guest experience.Thank you for recommending us to others who seek a peaceful retreat away from the noise of Patong. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura gradevole su più livelli, in zona tranquilla ed isolata vicinissimo a freedom beach. Ottima disponibilità di servizi sia interni al hotel, sia esterni al hotel.
Soggiorno di 7 notti a novembre 2019
Risposta di Ju, il giorno 18 nov 2019
Dear Value guest, Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your positive experience. I was absolutely delighted to have learned that your time with us left such a positive impression. Thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Avista Management

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Мы проживали в этом отеле в июле , период дождей но дождей было всего два дня, отель очень красивый, ухоженный, персонал отличный, чистота , завтрак очень разнообразный, мне очень понравилось и я обязательно вернусь , расположен немного на горе но это только плюс , наслаждаться спокойствием а для поездки в город есть бесплатный бусик, все организовано на высшем уровне !
Soggiorno di 10 notti a luglio 2019
Risposta di Ju, il giorno 8 ago 2019
Dear Value guest, Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your positive experience. I was absolutely delighted to have learned that your time with us left such a positive impression. Thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Avista Management

10/10 Eccellente

Salvatore

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top hotel in patong
Solo una parola per descrivere il tutto : F A N T A S T I C O sicuramente ritornerò
Soggiorno di 3 notti ad agosto 2017
Risposta di Avista, il giorno 15 set 2017
Dear Salvatore, Greetings from Avista Hideaway Phuket Patong MGallery by Sofitel! Thank you very much for choosing to stay with us and sharing your experience. We are please to hear that you were very happy to stay with us. We look forward to welcoming you once again and wish you a fabulous year ahead. Warm Regards, Avista Management

10/10 Eccellente

Valeria, Olbia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel bello e tranquillo.
Hotel splendido in una posizione tranquilla.Navetta gratuita utilissima e puntuale.Personale dell hotel cortese Re sempre a disposizione. Camera 410 bella ed essendo fronte piscina bel panorama.Ristorante buono.
Risposta di Ju, il giorno 9 feb 2017
Dear Valeria, Greetings from Avista Hideaway Phuket Patong MGallery by Sofitel! On behalf of our entire team, thank you for staying with us. I was delighted to have read of your positive experience and I do sincerely hope to have the pleasure in welcoming you on your next visit to Phuket! Kind Regards, Avista Management

10/10 Eccellente

Marcello, Zurigo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Un sogno
Struttura immersa nel verde, design ricercato e raffinato. Personale molto attento è disponibile. Suite magnifica: 2 vasche da bagno di cui una esterna, impianto stereo Bluetooth, prese corrente con adattatore integrato...

10/10 Eccellente

Ainsa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great experience! The staff was welcoming and very accommodating.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Krystal

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Samik

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our first time back to south east Asia in 30 years and it did not disappoint. The hotel is excellent with superb pools and views. We stayed in an executive pool access room which is highly recommended. Being able to go straight from your room into the pool without having to think about sun beds was superb! The staff are all fantastic but I have to mention Jag who went above and beyond to make our stay so memorable. He was a true professional and if you are lucky enough to stay at this resort he is your go to person! I also have to mention Vishal and Goldi in the Vista Restaurant - they were so friendly and always happy to help. Finally I have to thank Tong and Kaew at the Chiva Riverside bar - always smiling and made delicious cocktails!
Soggiorno di 8 notti a marzo 2024

10/10 Eccellente

Attila

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing from start to finish
Soggiorno di 10 notti a marzo 2024

10/10 Eccellente

Isabelle, SEQUEDIN

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Le personnel super souriant, très disponible s, et serviable
Soggiorno di 11 notti a marzo 2024

10/10 Eccellente

Julia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

Hartmut

Soggiorno di 13 notti a marzo 2024

10/10 Eccellente

Bita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wir haben mit der Familie 5 Nächte hier verbracht. Der Aufenthalt war sehr schön. Wir wollten uns unbedingt auch die patong Gegend anschauen, aber nicht mitten drin sein und dieses Hotel war perfekt hierfür. Ein traumhafter Strand (der Freedom Beach) ist fussläufig erreichbar!
Soggiorno di 5 notti a marzo 2024
Risposta di Manish Pratap, General Manager, il giorno 1 apr 2024
Dear Bita,Thank you for sharing your experience with us. We are delighted to hear that you and your family enjoyed your 5-night stay with us. It is fantastic to know that our resort provided the perfect balance for you, allowing you to experience the beauty of the Patong area while still enjoying a peaceful retreat away from the hustle and bustle. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Shama

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall all experience and service
Soggiorno di 7 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 1 apr 2024
Dear Shama,Thank you for your review! We are glad to hear that you had an overall positive experience with our service. Your satisfaction is our top priority, and we appreciate your feedback. We are committed to providing exceptional service to all our guests, and we hope to have the opportunity to welcome you back again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Alison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We loved our stay here. My son turned 15 while we were here and they kept track of him and made sure he had cake the property the pools and the rooms were just lovely.
Soggiorno di 3 notti a marzo 2024
Risposta di Manish Pratap, General Manager, il giorno 29 mar 2024
Dear Alison ,Thank you for sharing your wonderful experience with us! We are thrilled to hear that you loved your stay at our resort and that we could be a part of celebrating your son's 15th birthday.Ensuring that our guests feel special and well taken care of is our top priority, and we are delighted that our team went above and beyond to make your son's birthday memorable by providing cake and special attention throughout your stay.We hope to have the pleasure of welcoming you back for more memorable moments in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Bianca

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's a nice getaway from the busy downtown and enjoy all the amenities and view from the hotel.
Soggiorno di 4 notti a marzo 2024
Risposta di Manish Pratap, General Manager, il giorno 29 mar 2024
Dear Bianca,Thank you for your review. We are delighted to hear that you enjoyed your getaway at our resort and found it to be a peaceful escape from the busy downtown area. We are thrilled that you were able to take advantage of our amenities and enjoy the views from our property.We hope to welcome you back for another relaxing getaway in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

ashley

Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Bruno

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Nicht so gut erreichbar. Hotel Shuttle dürfte öfters fahren und auch wieder zurück
Soggiorno di 7 notti a marzo 2024
Risposta di Manish Pratap, General Manager , il giorno 25 mar 2024
Dear Mr. Bruno,Thank you for sharing your feedback with us regarding the accessibility of our resort shuttle service. We apologize for any inconvenience you experienced due to the frequency of shuttle runs. Rest assured, we take your comments seriously as we continuously strive to improve our guest experience. Your input is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide a smoother and more convenient experience in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Tyler

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I couldn’t have asked more for my birthday vacation. The property is beautiful, quiet, and offers some of the best food on the island at Tambu Restaurant. Above all else was the service I received from all of the staff and how comfortable they made me feel. If you’re deciding on where to stay, stop looking and book here, you won’t regret it.
Soggiorno di 14 notti a marzo 2024
Risposta di Manish Pratap, General Manager , il giorno 25 mar 2024
Dear Tyler, Thank you so much for choosing to celebrate your birthday vacation with us at our beautiful resort. We are thrilled to hear that you had a fantastic experience and that our quiet ambiance, delectable dining options at Tambu Restaurant, and attentive service made your stay unforgettable. It is truly heartwarming to know that our team made you feel comfortable and well taken care of during your special celebration. Your recommendation means a lot to us, and we look forward to welcoming you back for more memorable stays in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Walter

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel is beautiful, but what makes Avista Hideaway such a great place it’s the staff. Everyone was so nice and willing to help. Service is beyond excellent. Definitely would recommend to anyone. Shutout to Matt, the boogy drivers, and the rest of the team.
Soggiorno di 6 notti a marzo 2024
Risposta di Manish Pratap, General Manager , il giorno 25 mar 2024
Dear Mr. Walter,Thank you for your wonderful review. We are thrilled to hear that you had a fantastic experience at Avista Hideaway. Our dedicated team takes pride in providing exceptional service to our guests, and it is truly rewarding to know that their efforts made your stay memorable. We will be sure to pass along your kind words to Matt, the buggy drivers, and the entire team. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful 5 star hotel with fantastic staff. 4 pools including an adult pool which was much appreciated. Big room and large comfy bed. There is a unique Thai architectural design throughout the facility including the rooms and balconies. Lots of levels and stairs. The restaurants need more Thai choices and more affordable options
Soggiorno di 3 notti a marzo 2024
Risposta di Manish Pratap, General Manager, il giorno 17 mar 2024
Dear Mr. Robert,Thank you for your review. We are delighted to hear that you enjoyed your stay at our beautiful 5-star resort and that you found our staff to be fantastic. It is great to know that you appreciated the amenities, including the pools and the unique Thai architectural design.We appreciate your feedback regarding the restaurant choices and affordability. We will definitely take this into consideration as we continue to improve our offerings.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards,Manish PratapGeneral Manager

6/10 Soddisfacente

makoto

Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Jason Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Manish Pratap, General Manager, il giorno 17 mar 2024
Dear Mr. Joseph,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Sellie

Mi è piaciuto: Condizioni e dotazioni della struttura
Amazing resort!
Soggiorno di 3 notti a marzo 2024
Risposta di Manish Pratap, General Manager, il giorno 17 mar 2024
Dear Sellie,Thank you for your review. We are thrilled to hear that you found our resort amazing and that everything met your expectations. Providing exceptional service and ensuring our guests have a memorable experience is our top priority.We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

eva

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 9 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 12 mar 2024
Dear Ms. Eva,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Daniela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place is beautiful. Many pools , restaurants and amazing views. The rooms are clean and updated
Soggiorno di 6 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 12 mar 2024
Dear Ms. Daniela,Thank you for your kind words. We are thrilled to hear that you found our place beautiful, with its many pools, restaurants, and amazing views.It is wonderful to know that you enjoyed the clean and updated rooms during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Manish PratapGeneral Manager

8/10 Buono

Akash

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property and nice room w Mountain View. Staff and service were great. Downsides was only 2 complimentary bottled waters each day (with the heat and humidity, that is not enough), there was much noise above our room for most of our stay (it sounded like furniture moving). Location is on top of a hill so not much around easy walking distance, need to rely on taxis or rent motorbike.
Soggiorno di 4 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 12 mar 2024
Dear Akash,Thank you for your review and for choosing to stay with us. We are delighted to hear that you enjoyed our resort, the Mountain View from your room, and the excellent service provided by our staff.We appreciate your feedback regarding the complimentary bottled water and apologize for any inconvenience caused by the limited supply. Your comment about the noise disturbance is concerning, and we will address this with our team to ensure that measures are taken to minimize disturbances for our guests in the future.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Leroy, Manteca

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I travel often and this resort tucked in the mountains of Patong was amazing. The views were breathtaking and the staff was outstanding. When I visit Patong again I will stay at this resort. It isn’t walking distance to the beach but for me, that was not an issue. In 5 minutes you can be on the beach by scooter or grab. I highly recommend this resort.
Soggiorno di 11 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 12 mar 2024
Dear Leroy,Thank you for your glowing review. We are delighted to hear that you had an amazing experience at our resort tucked in the mountains of Patong. It is fantastic that you found the views breathtaking and the staff outstanding. We are thrilled to know that you would choose to stay with us again on your next visit to Patong. Your recommendation means the world to us, and we are glad that the proximity to the beach wasn't an issue for you. We appreciate you taking the time to share your experience, and we look forward to welcoming you back soon for another memorable stay.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Jessica

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 27 feb 2024
Dear Ms. Jessica,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Olukemi, Atlanta

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent property and stay
Soggiorno di 5 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 27 feb 2024
Dear Olukemi,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

8/10 Buono

Diana Jane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Hotel was excellent. Only downside would be the Maitre d’ in the Sizzle restaurant, otherwise a great experience.
Soggiorno di 13 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 27 feb 2024
Dear Ms. Jane,Thank you for your review. We are thrilled to hear that you had an excellent experience at our resort. However, we regret any inconvenience caused by your interaction with the staff at the Sizzle restaurant. Providing exceptional service is a priority for us, and we will address this matter internally to ensure that all guests receive the highest level of hospitality during their dining experience.We appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. Warm regards,Manish PratapGeneral Manager

8/10 Buono

Claudia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel tranquilo con buena vista al mar
Soggiorno di 4 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 27 feb 2024
Dear Ms. Claudia,Thank you for your review. We are thrilled to hear that you enjoyed the peaceful atmosphere of our resort and the stunning sea views. Providing a tranquil environment for our guests to relax and unwind is one of our top priorities, and we are glad to hear that we succeeded in creating that ambiance for you.We hope you had a rejuvenating stay with us, and we look forward to welcoming you back for another serene getaway in the future. Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

??

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 27 feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

8/10 Buono

Jang

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
가든뷰 룸을 이용하였는데 발코니로 보이는 열대나무는 너무 좋았습니다. 전체적인 호텔분위기는 자연속에 위치하여 힐링하기 좋은 호텔입니다. 수영장은 3개로 메인풀은 전망이 좋으며 또한 로비에서의 풍광 또한 너무 좋습니다. 호텔에서 다소 힘들게 걸어서 갈수 있는 Freedom Beach는 너무나 한적하고 자연적이라 걷느라 힘드지만 추천할 만한 비치입니다. 단점은 언덕위에 위치하여 택시비가 거리에 비해 다소 비싸며, 상점거리랑 다소 떨어진 점등입니다.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 27 feb 2024
Dear Jang,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the serene atmosphere of our garden view room and found the tropical trees visible from the balcony to be a highlight of your stay. IWe are pleased that you had the opportunity to explore our three swimming pools, especially the main pool with its great view, and that you appreciated the scenic vistas from our lobby. We are also glad to hear that you found Freedom Beach to be a secluded and natural gem, despite its somewhat challenging access.Thank you again for choosing to stay with us, and we hope to welcome you back for another peaceful retreat in the future.Warm regards,Manish PratapGeneral Manager

8/10 Buono

Suzanne

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good property, but the bathrooms were dark and i don't think very clean. Smoke from cigarettes can get into the rooms very easily and hard to breathe. Most staff are great, but front reception girl told me to take the stairs and walk to my room with a baby in my arms instead of waiting for a cart
Risposta di Manish Pratap, General Manager, il giorno 27 feb 2024
Dear Ms. Suzanne ,Thank you for your valuable feedback. We apologize for any inconvenience you experienced during your stay. Rest assured, we will address the issues with cleanliness and lighting in the bathrooms, as well as work to improve our ventilation system to minimize smoke infiltration. We also apologize for any lapse in service from our front desk staff and will address this with our team to ensure a better experience for all our guests. We appreciate your input and hope to welcome you back for a more enjoyable stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024
Risposta di Manish Pratap, General Manager, il giorno 27 feb 2024
Dear Ms. Karen,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Kenneth

Hotel was beautiful and the staff was wonderful! I will visit again when I journey
Soggiorno di 5 notti a gennaio 2024
Risposta di Manish Pratap - General Manager, il giorno 9 feb 2024
Dear Mr. Kenneth,Thank you for your kind words. We are delighted to hear that you found our resort beautiful and that our staff provided you with wonderful service during your stay.We can't wait to welcome you back when your travels bring you our way again. Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

johannes

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Zeer plezierig verblijf gehad. Vriendelijke staf en zeer behulpzaam. Doen er alles aan om je verblijf zo prettig mogelijk te maken. Hotel behoort tot het topsegment
Soggiorno di 7 notti a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 29 gen 2024
Dear Mr. Johannes,Thank you for your wonderful review. We are delighted to hear that you had a very pleasant stay and that our staff was friendly and helpful. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we are pleased that we could contribute to making your stay pleasant.We look forward to the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Manish PratapGeneral Manager

8/10 Buono

Pentti Kalle

Soggiorno di 7 notti a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 25 mar 2024
Dear Pentti Kalle,Thank you for taking the time to leave your feedback and for awarding us positive score. We are thrilled to hear that your experience met your expectations as we consistently work hard to ensure that each guest's visit is marked by excellence and leaves a lasting positive impression.Thank you for choosing to stay with us and we hope to have the privilege of welcoming you back for another wonderful stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Dennis

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Awesome hotel, the staff is lovely and very friendly and kind. Everything’s great, the view is amazing, pool is very good. I recommend taking half board, because the dinner is very very good, I want to thank you the chef. I definitely will be looking forward to go for an another vacation at this hotel. But there is one thing that I did not like about this hotel and it’s the cleanliness. To much dust in the room. They definitely need to make up the room more thoroughly at least when people move in. Overall want to say one more time thank you to the staff.
Soggiorno di 15 notti a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 29 gen 2024
Dear Mr. Dennis,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an awesome experience at our resort, and that you found the staff lovely, friendly, and kind. It is great to know that you enjoyed the amazing view and the excellent pool. We also appreciate your recommendation to take half board, especially praising the quality of the dinner, and we will make sure to pass your thanks on to the chef.Your comments about the cleanliness are duly noted, and we apologize for any inconvenience caused. We will certainly address this concern with our housekeeping team to ensure a more thorough cleaning process, especially during guest transitions.Thank you once again for your positive feedback, and we look forward to welcoming you back for another vacation at our resort. Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Manish Pratap, General Manager, il giorno 29 gen 2024
Dear Ms. Karen,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Jinhang

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always friendly and helpful staffs. Quiet, safe, private, clean and with nice views.
Soggiorno di 2 notti a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 29 gen 2024
Dear Jinhang,Thank you for your positive review. We are delighted to hear that our staffs were always friendly and helpful, and that you found our resort to be quiet, safe, private, clean, and with nice views. Creating a positive and comfortable experience for our guests is our top priority. We look forward to welcoming you back for another enjoyable experience in the future!Warm regards,Manish PratapGeneral Manager

4/10 Scarso

Mark

Soggiorno di 1 notte a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 25 mar 2024
Dear Mr. Mark,We are truly sorry to note that your experience didn't meet your expectations. Guest satisfaction is our utmost priority, and we regret that we fell short on this occasion. We would greatly appreciate the opportunity to learn more about your concerns and address them directly. Please feel free to reach out to us so we can better understand how we can make things right. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The pools and staff were amazing
Soggiorno di 6 notti a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 29 gen 2024
Dear Robert, Thank you for your wonderful review. We are delighted to hear that you had an amazing experience with our pools and staff. Providing exceptional service and creating a positive environment for our guests are our top priorities. We look forward to the pleasure of welcoming you back for another fantastic stay!Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Alexandra, Gaithersburg

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property
Soggiorno di 3 notti a dicembre 2023
Risposta di Manish Pratap, General Manager, il giorno 29 gen 2024
Dear Alexandra,Thank you for your brief but positive review. We are glad to hear that you found our resort beautiful. We appreciate your feedback, and we hope to welcome you back for another enjoyable experience in the future.Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Weng Onn

Soggiorno di 3 notti a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 29 gen 2024
Dear Weng Onn Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

8/10 Buono

Mourad, Montreal

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
This hotel is become really old and need some renovations. We was there the first time 4 years ago and it was perfect sadly it is no longer the case. They also completly removed the free shuttle from Phuket to the hotel, it was a huge plus since the hotel area is far away on patong Hill.
Soggiorno di 5 notti a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 22 gen 2024
Dear Mr. Mourad,Thank you for taking the time to share your feedback with us. We appreciate your continued patronage and are sorry to hear that your recent experience did not meet your expectations.We understand your concerns about the resort showing signs of aging, and we take such feedback seriously. Renovations and improvements are an ongoing process for us, and your input helps us identify areas that need attention. Rest assured, we will share your comments with our management team for further evaluation and consideration.Regarding the free shuttle service, please allow us to inform we have free shuttle service to Patong, Karon and Phuket town as per daily schedule.We appreciate your loyalty and your valuable feedback, and we hope to have the opportunity to welcome you back in the future with an improved experience. Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed at the Avista Hideaway for 10 days. And I have to say we had the absolute best time. Everything about our stay was brilliant from the super friendly team like Matt & Hrang, to the delicious food especially at Sizzle Rooftop Restaurant. The room We had room 706 - the pool suite which was incredible. The room was a great size and house keeping were very reliable even for pool cleaning, as sometimes some leaves would fall into the pool. I loved the rain head shower and the fact that there was a safe in the room, the air conditioning was also top notch. The Grounds The hotel is very big and on the side of a hill, so there is a lot of walking involved. But if you’re not in the mood to walk, they have a buggie service that you can call to get picked up which we found handy as our room was quite far down the hill. We only called the buggie when we needed to go to the lobby or car park. The place is a bit or a maze and will take some time to figure out where you are going, it took us about 2 days to fully know our way around. But it’s definitely worth the walk around because the grounds are so beautiful, full of interesting trees and plants plus beautiful lighting at night. We also LOVED the views of the jungle landscape and sea view and the amazing sunsets. There are 3 main pools which are fun to hang out at, our favourite was the hillside pool which is adults only if you need a break from the kids.
Soggiorno di 10 notti a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 22 gen 2024
Dear Mr. Mark,Thank you for choosing Avista Hideaway for your 10-day stay, and for sharing such a detailed and positive review! We are thrilled to hear that you had the absolute best time and that every aspect of your stay contributed to a brilliant experience.It is fantastic to know that you enjoyed the friendly team, including Matt & Hrang, and that the food at Sizzle Rooftop Restaurant was delicious. Room 706, the pool suite, sounds like it provided a wonderful experience with its great size, rain head shower, safe, and top-notch air conditioning. We appreciate your acknowledgment of our reliable housekeeping, ensuring a clean and comfortable space, even for pool cleaning.Exploring the grounds and taking advantage of the buggie service to navigate the hillside is a great tip for our guests. We are pleased that you found the grounds beautiful, with interesting trees and plants, as well as enchanting lighting at night. The views of the jungle landscape, sea, and the amazing sunsets are truly special, and we're glad you enjoyed them.Thank you for highlighting the three main pools, with a special mention of the adults-only hillside pool. We are delighted to have been a part of your memorable experience, and we look forward to welcoming you back for another fantastic stay. Warm regards,Manish PratapGeneral Manager

10/10 Eccellente

Aktuel lokalitet

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No words - Superb 5/5
Soggiorno di 3 notti a gennaio 2024
Risposta di Manish Pratap, General Manager, il giorno 16 gen 2024
Dear Mr. lokalitet,Thank you for the fantastic 5/5 rating and your kind words. We are delighted to hear that your experience was superb. We appreciate your feedback and look forward to the pleasure of welcoming you back in the future.Warm regards,Manish PratapGeneral Manager