We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thank you for letting us know.

Thank you so much for staying at our hotel. Once again we would like to say sorry for some not good services at our hotel and we are trying day by day to improve it everyday.

Dear Khun James,Thank you for your glowing review and we're delighted that you enjoyed our prime location, and appreciated our facilities. Your kind words mean the world to us, and we can't wait to welcome you back for another wonderful stay.Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Elvis,Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided. Your positive feedback is much appreciated. It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation. We do look forward to welcome you back with a warm welcome cookie again in the near future.Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Laurentiu,Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun William,Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided. Your positive feedback is much appreciated. It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation. We do look forward to welcome you back with a warm welcome cookie again in the near future.Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun omer,We are thrilled to receive your perfect score rating and want to express our sincerest gratitude for choosing to stay with us. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Mariko,Thank you for taking a moment to share your experience. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're deeply sorry for the oversight with the lunch box request. Rest assured, we'll reinforce our communication processes to prevent such misunderstandings in the future. Regarding the delay in assisting you with your luggage, we regret any inconvenience caused. We're constantly striving to improve our service levels, and your comments will be used to enhance our guest experience.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Johnny,Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavor to make it the best possible. Our team members are highly motivated upon receiving your feedback.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun CARMEN,We would also like to thank you for sharing your feedback with us and we are all very grateful to hear your stay was a pleasant one, it is truly rewarding to read this.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun LaChelle ,Thank you for your feedback! We're delighted that you enjoyed our warm welcome with a cookie at check-in and had a fantastic time at our foam party BBQ with the DJ and swim-up bar. We're glad to hear that you found our food and drink prices reasonable for a 5-star hotel. We appreciate your input regarding the key holder concept and will consider your feedback for future improvements. We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Karren,We are thrilled to receive your perfect score rating and want to express our sincerest gratitude for choosing to stay with us. While you didn't leave specific comments, your high rating speaks volumes, and we are genuinely delighted to know that we were able to meet and exceed your expectations. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Thepharack,First and foremost, we would like to thank you for taking the time to share your feedback with us. We do hope that you had a pleasant trip and reached home safely.We are sorry to hear that you were not completely satisfied with your recent stay, regarding the inconvenience from the elevator and the main lobby were uncomfortable and the room maintenance was average.On a positive note, we are delighted to hear that the location of the hotel is one of the great point as well as the cleanliness, team member services and hotel amenities.Once again, I appreciate you bringing this concern to our attention, and I apologise for any inconvenience it may have caused. If you have any further questions or concerns, please do not hesitate to reach out to me directly.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Serge,We are thrilled to receive your perfect score rating and want to express our sincerest gratitude for choosing to stay with us. While you didn't leave specific comments, your high rating speaks volumes, and we are genuinely delighted to know that we were able to meet and exceed your expectations.Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.Should you wish to share more about what made your stay so special, we would love to hear from you. Feedback from our guests is invaluable as it helps us to continue improving and delivering the best possible service.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Please do not hesitate to contact us directly for any assistance with your next booking or to ensure your preferences are noted for an even more personalized experience.Thank you once again for your wonderful rating and for being a valued guest.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Shetal,Thank you for taking a moment to share your experience. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Shannon,Thank you very much for taking the time to share your experience with us. While we are thrilled to hear about the high level of service you received from our staff, we are truly sorry to learn about the unfortunate incident that affected your stay. Your health and well-being are of the utmost importance to us.We are relieved to know that our team was able to provide some comfort during such a difficult time by checking in on your well-being. Our staff strives to go above and beyond for our guests, and it is heartening to hear that their efforts made a positive impact on your experience despite the circumstances.We are also delighted to hear that once you were feeling better, you had the opportunity to enjoy one of our on-site restaurants and the convenience of our location. We hope that this positive experience, along with the care shown by our team, has left you with some fond memories of your time with us.Thank you again for choosing to stay with us, and for your kind words about our staff. We wish you both good health and look forward to serving you again in the future.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Siv,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Caroline,Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided. Your positive feedback is much appreciated. It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation. We do look forward to welcome you back with a warm welcome cookie again in the near future.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Harry,Thank you for taking your valuable time to share your experience. I was delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with myself and the team! We hope to see you return to stay with us again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Anonymous,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun ERIE,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun cassandra,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Øyvind,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Freddy,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Rita,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Natalia,We would also like to thank you for sharing your feedback with us and we are all very grateful to hear your stay was a pleasant one, it is truly rewarding to read this.We do hope to have another opportunity to welcome you back as a valued guest, if there is anything we could be of further assistance on, please do not hesitate to contact us.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Lilly-Rose Maria,Thank you for taking your valuable time to share your experience. Our team member Khun Timmy is highly motivated upon receiving your feedback. We assure to work on the shortcomings you experienced during your stay to ensure a perfect stay on your next visit.We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Altan,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Johan,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future! We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Caterina,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Rujira,Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Yuko,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Selina,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Jake,Thank you for taking your valuable time to share your experience. Our team members are highly motivated upon receiving your feedback. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We assure to work on the shortcomings you experienced during your stay to ensure a perfect stay on your next visit. We look forward to welcoming you back to our hotel in the not-too-distant future!We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun sierra,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Garrett,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Parushni,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Thank you for sharing your experience with us by way of your review. We hope to have the pleasure of welcoming you back in the near future.

Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort.

Dear Khun Steven,Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavor to make it the best possible. We look forward to welcoming you back to our hotel in the not-too-distant future!We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

I am pleased to note from your responses that you otherwise had a comfortable stay. However, if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know.

Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort.

Dear Jamie,We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon!Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort

Dear Abdulelah,Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort.Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort

Dear Anthony,Guest feedback is always appreciated and welcome, and we're very grateful you have taken the time to share your comments. While we're happy to hear that you enjoyed our comfortable stay, we're very sorry you had concerns regarding the service of tour desk staff.Please be assured that all the points you raised have been addressed and taken for quality and training purposes within the team.We look forward to welcoming you back again soon.Kind Regards,Management TeamDoubleTree by Hilton Phuket Banthai Resort

Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort.

Dear Cynthia,Thank you for this wonderful review We're excited to know your time at DoubleTree by Hilton Phuket Banthai Resort was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of Patong. We look forward to welcoming you again soon for another unforgettable experience!Kind Regards,Management TeamDoubleTree by Hilton Phuket Banthai Resort

Dear Chin Young,We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon!Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort