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Recensioni per The Marina Phuket Hotel

4 out of 5
The Marina Phuket Hotel
240/9 Phangmuang Sai Kor Road, Patong, Phuket

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 346 su 708 recensioni" "
Valutazione di 8 - Buono. 216 su 708 recensioni" "
Valutazione di 6 - Soddisfacente. 89 su 708 recensioni" "
Valutazione di 4 - Scarso. 39 su 708 recensioni" "
Valutazione di 2 - Terribile. 18 su 708 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

CRISTIANO

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

10/10 Eccellente

Alessio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2022
Risposta di The Marina Team, il giorno 7 gen 2022
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

10/10 Eccellente

Emiliani, Roma

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura veramente efficiente....personale FANTASTICO!
Soggiorno di 20 notti a gennaio 2020
Risposta di The Marina Phuket, il giorno 8 feb 2020
We appreciate the score very much. We hope that we would get a chance to make it up to you on your next stay in Phuket.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
staff ok don’t like : i can’t eat in the lobby but people can sleap or don’t wear t schit
Soggiorno di 6 notti a marzo 2019
Risposta di The Marina Phuket, il giorno 1 mag 2019
Thank you for staying with us, we appreciate your feedback.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Hotel is really nice. The rooftop pool is fantastic. Staff is really nice and the location is good.
Soggiorno di 3 notti a marzo 2019
Risposta di The Marina Phuket, il giorno 22 mar 2019
Thank you for staying with us, we appreciate your feedback.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2019
Risposta di The Marina Phuket, il giorno 2 apr 2019
Thank you for staying with us, we appreciate your feedback.

4/10 Scarso

Viaggiatore verificato

Soggiorno di 12 notti a dicembre 2018
Risposta di The Marina Phuket, il giorno 17 dic 2018
Thank you for staying with us, we appreciate your feedback.

10/10 Eccellente

Walid

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was great staff was nice location and views were not so good
Soggiorno di 4 notti ad aprile 2024
Risposta di The Marina Phuket Management, il giorno 17 mag 2024
Dear Walid,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel excellent and appreciated the friendliness of our staff. Providing exceptional service is our top priority, and it is gratifying to know that our team left a positive impression on you.We sincerely apologize that the location and view did not meet your expectations. Our hotel offers city views. For your next stay, please inform us of your preferences, and we will do our best to allocate a room with the view that you desire.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future.Warm regards,The Marina Phuket Hote

10/10 Eccellente

Jawad

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellet services
Soggiorno di 2 notti ad aprile 2024
Risposta di The Marina Phuket team, il giorno 12 mag 2024
Dear Jaward,Thank you so much for your positive feedback! We're thrilled to hear that you were pleased with our services at The Marina Phuket, we always strive to provide our customers with the best possible experience, and we're glad that we were able to meet your expectations.Thank you once again for choosing us! We look forward to serving you again in the future.Warm regards, The Marina Phuket Hotel

4/10 Scarso

alan

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Main road right outside the hotel is very noisy all day and all night . Stayed last year and bar staff at pool area were great this time not so good , the cleaner on 4th floor was awesome
Soggiorno di 3 notti ad aprile 2024
Risposta di The Marina Phuket Management, il giorno 11 mag 2024
Dear Alan,Thank you for your compliments and for sharing your feedback with us. We apologize for the inconvenience caused by the noise from the main road outside the hotel. We will take your suggestions into consideration to improve our services moving forward. We appreciate your kind words about our 4th-floor cleaner and thank you for choosing to stay with us in the past. We hope to have the opportunity to welcome you back in the future. Warm regards, The Marina Phuket Hotel

10/10 Eccellente

christopher, Richmond Hill

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’ve stayed here three times now and I love it. I will always come back.
Soggiorno di 1 notte a maggio 2024
Risposta di The Marina Phuket Team, il giorno 8 mag 2024
Dear christopher,Thank you so much for your kind words and for choosing to stay with us once again. We truly appreciate your loyalty and are delighted to hear that you've had a wonderful experience during each of your visits.It's always a pleasure to welcome back familiar faces like yours, and we're thrilled to know that you plan to return in the future. Once again, thank you for your continued support and for making us your preferred choice for accommodation. We look forward to welcoming you back for your fourth visit and many more to come!Warm regards, The Marina Phuket Hotel

6/10 Soddisfacente

alan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They took my vip card off me after 1 drink , reception staff were nice but you need to give my 4th floor cleaner a pay rise she was awesome. The main road is so loud all day all night . 2nd time staying here and most probably the last
Soggiorno di 5 notti a maggio 2024
Risposta di The Marina Phuket Team, il giorno 11 mag 2024
Dear Alan,Thank you for your feedback. We appreciate your kind words about our reception staff and your recognition of our hardworking cleaner on the 4th floor. Your feedback about the noise from the main road is duly noted, and we will explore ways to minimize this disturbance for our guests. We value your loyalty and hope to have the opportunity to welcome you back for a better experience in the future.Warm regards, The Marina Phuket Hotel

10/10 Eccellente

Jawad

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good services
Soggiorno di 3 notti a maggio 2024
Risposta di The Marina Phuket team, il giorno 12 mag 2024
Dear Jaward,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our services at The Marina Phuket, we always strive to provide our customers with the best experience, and it’s uplifting to know that we’ve met your expectations.Thank you once again for choosing us. We look forward to serving you in the future!Warm regards, The Marina Phuket Hotel

6/10 Soddisfacente

Bert

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di The Marina Phuket team, il giorno 3 mag 2024
Dear Bert,Thank you for taking the time to give score review to us! Thank you once again for choosing The Marina Phuket. We look forward to serving you again soon! Warm regards, The Marina Phuket Hotel

8/10 Buono

Faycel

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooftop magnifique, chambre moyenne, un peu loin de la plage
Soggiorno di 10 notti ad aprile 2024
Risposta di The Marina Phuket team, il giorno 29 apr 2024
Dear Faycel,Thank you for sharing your feedback with us. We're glad you enjoyed our beautiful rooftop area. We apologize if the room did not meet your expectations, and we appreciate your input. Regarding the distance from the beach, we strive to provide a peaceful retreat while still being accessible to local attractions. We hope you'll consider staying with us again in the future.Warm regards, The Marina Phuket Hotel

8/10 Buono

Chi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always stayed at this hotel Can’t go wrong with this one
Soggiorno di 3 notti ad aprile 2024
Risposta di The Marina Phuket team, il giorno 15 apr 2024
Dear Chi, Thank you for being a loyal guest and for your kind words about our hotel. We're delighted to hear that you always have a great experience with us. Your continued support means a lot to us, and we can't wait to welcome you back for another wonderful stay!Warm regards, The Marina Phuket Hotel

10/10 Eccellente

Marcus

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were super friendly and always ready to help
Soggiorno di 8 notti ad aprile 2024
Risposta di The Marina Phuket team, il giorno 14 apr 2024
Dear Marcus, Thank you for your kind review! We're delighted that you found our staff to be super friendly and always ready to assist. Providing excellent service is one of our top priorities, and we're glad to hear that our team met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Warm regards, The Marina Phuket Hotel

8/10 Buono

Choetso

Soggiorno di 6 notti ad aprile 2024
Risposta di The Marina Phuket team, il giorno 28 apr 2024
Dear Choetso,Thank you for taking the time to give score review to us! Thank you once again for choosing The Marina Phuket. We look forward to serving you again soon! Warm regards, The Marina Phuket Hotel

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel, has everything you need. Would only note that traffic can be loud given its next to a busy road.
Risposta di The Marina Phuket Management, il giorno 4 apr 2024
Dear Mark,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you found our hotel great and that it met all your needs.We apologize for any inconvenience caused by the noise from the busy road nearby. Your feedback is valuable to us, and we will look into ways to minimize this issue for our guests in the future.We hope that despite this, you had an overall enjoyable experience with us and that you will consider staying with us again in the future.Warm regards,The Marina Phuket Management

10/10 Eccellente

Luxemburger

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wir waren für 9 Nächte im Hotel und wir sind echt begeistert😊. Das Personal ist super lieb 😍. Super Lage und tolles Frühstück.
Soggiorno di 8 notti a marzo 2024
Risposta di The Marina Phuket Management, il giorno 3 apr 2024
Dear Luxemburger,Thank you for taking the time to share your experiences. We're thrilled to hear that you found our staff super nice and our location and breakfast offerings to your liking. At The Marina Phuket, we strive to create a welcoming and enjoyable environment for all our guests, and it's uplifting to know we succeeded with your stay.Your kind words serve as a significant encouragement to our staff, motivating us to maintain and elevate the high standards of hospitality we aim to provide. We'll be sure to pass along your praises to our staff.Thank you once again for choosing The Marina Phuket. We look forward to the opportunity of welcoming you back for another memorable experience.Warm regards,The Marina Phuket Management

10/10 Eccellente

christopher, Richmond Hill

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the second time I’ve stayed at this property. It’s in a location that I’m deal alike staff is very friendly and all in all rooms are pretty nice.
Soggiorno di 5 notti a marzo 2024
Risposta di The Marina Phuket Management, il giorno 29 mar 2024
Dear Christopher,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our property for the second time and that you find our location ideal. Our team takes great pride in providing friendly and attentive service to all our guests, and we are glad that you experienced this during your stay. Your kind words about our rooms are also much appreciated.We look forward to welcoming you back for another memorable stay whenever your travels bring you to our area.Warm regards,The Marina Phuket Management

2/10 Terribile

Naoki

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
綺麗でスタッフの対応もよかった。
Soggiorno di 4 notti a marzo 2024
Risposta di The Marina Phuket Management, il giorno 13 apr 2024
Dear Naoki,Thank you for taking the time to share your feedback with us, although we regret to see that your overall experience did not meet your expectations, as indicated by your score.We appreciate your acknowledgment of our cleanliness and friendly staff. Your comments are important to us as they help us identify areas for improvement. We will review your feedback internally to ensure we address any concerns and provide a better experience for future guests.If there's anything specific you would like to discuss or if you have any suggestions on how we can enhance our services, please feel free to reach out to us. We value your input and hope to have the opportunity to make your next stay more enjoyable.Best regards,The Marina Phuket Management

10/10 Eccellente

james

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the roof top pool and the staff here are very welcoming. Rooms are great. Thank you for a lovely stay
Risposta di The Marina Phuket Management, il giorno 18 mar 2024
Dear James,Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you enjoyed your stay at our hotel and that our rooftop pool and staff made your experience memorable.Your kind words about our rooms are also greatly appreciated – we're glad you found them comfortable and accommodating.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Best Regards,The Marina Phuket Hotel

10/10 Eccellente

Hanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful hotel
Soggiorno di 3 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 18 mar 2024
Dear Hanna,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel beautiful. It's always a pleasure to know that our guests enjoy their stay and appreciate the ambiance we strive to create.We're continuously committed to providing exceptional experiences, and your positive words truly motivate us to keep up the good work.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Best Regards,The Marina Phuket Hotel

10/10 Eccellente

José

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel food was well prepared and delicious, room very clean and services friendly, cooperative and They were always able to help. Thank very much. We will book again for another holiday.
Soggiorno di 13 notti a marzo 2024
Risposta di The Marina Phuket Management, il giorno 17 mar 2024
Dear José,Thank you for choosing our hotel and for sharing your excellent experience with us! We're thrilled to hear that you enjoyed the well-prepared and delicious food, as well as the clean rooms and friendly services provided by our cooperative staff. It's always our goal to ensure that guests feel welcomed and assisted throughout their stay.We appreciate your kind words and are delighted that you had a memorable experience with us. We look forward to welcoming you back for another holiday in the future. Thank you again for your feedback and for considering us for your future bookings!Best Regards,The Marina Phuket Hotel

8/10 Buono

Sean

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel in good location at a decent price.
Soggiorno di 2 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 8 mar 2024
Dear Sean,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location to be convenient. Providing a comfortable experience at a reasonable price is always our goal, and we're delighted that we could meet your expectations.We hope to have the pleasure of welcoming you back to our hotel soon!Best regards,The Marina Phuket Management

8/10 Buono

sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location. Modern amenities, pretty decent breakfast. Very noisy.
Soggiorno di 4 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 5 mar 2024
Dear sharon,Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your review and are pleased to hear that you found our location convenient, enjoyed our modern amenities, and found the breakfast to your liking.We sincerely apologize for the noise disturbances you experienced during your stay. Providing a peaceful and comfortable environment for our guests is a top priority for us, and we regret that we fell short of your expectations in this regard. Your satisfaction is very important to us, and we hope that you will consider staying with us again so we can provide you with a much-improved experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon.Best regards,The Marina Phuket Management

6/10 Soddisfacente

Sharon

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very dated, Shower over bath - water leaked out. Rooms were very dark
Soggiorno di 4 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 2 mar 2024
Dear Sharon,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We understand your concerns regarding the dated appearance of our rooms, the shower over bath configuration, and the issues with water leakage. Your comments have been duly noted, and we will take immediate steps to address these issues to ensure a more comfortable and enjoyable experience for our guests in the future.Additionally, we apologize if the rooms appeared dark during your stay. We will review the lighting situation to ensure that our guests have a well-lit and inviting environment during their stay.Your feedback is incredibly valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Best regards,The Marina Phuket Management

10/10 Eccellente

yasmina nadia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Superbe hôtel belles prestations très bien placé 15 min à pied de Bangla Road et de Patong Beach je recommande vivement!
Soggiorno di 9 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 22 feb 2024
Dear Yasmina,Thank you so much for your glowing review! We're thrilled to hear that you had a superb experience at our hotel and that you found our services to be great. It's wonderful to know that our location, just a 15-minute walk from both Bangla Road and Patong Beach, was convenient for you.Your recommendation means a lot to us, and we're truly grateful for your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,The Marina Phuket Management

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 22 mar 2024
Dear David,Thank you for taking the time to rate your review and response.We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Warm regards,The Marina Phuket Management Team

6/10 Soddisfacente

Susanne

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Uneven service, at times bad English, ok breakfast... no real cleaning, just bed making...
Soggiorno di 13 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 19 feb 2024
Dear SusanneThank you for taking the time to share your thoughts with us. We truly appreciate your insights as they help us improve our services.We apologize for the inconvenience you experienced during your stay. Please be assured that we take your feedback seriously and will resolve any issues you raise with our team. We are committed to providing excellent service to all our guests. And we are sorry if we missed your expectations in any way.For your concern about cleanliness We want to ensure that we meet strict standards. And we are committed to maintaining a clean and comfortable environment for our guests. We will investigate this matter further to ensure our cleaning procedures are carried out correctly.We also listen to your feedback on our staff's language abilities. We understand the importance of effective communication. And we will provide additional training to ensure that every member of our team is able to help our guests in a professional manner.We appreciate your feedback once again and hope to have the opportunity to welcome you back in the future and provide you with the excellent service you deserve.Best regards,The Marina Phuket

10/10 Eccellente

Hicham

Soggiorno di 15 notti a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 18 feb 2024
Dear Hicham,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Eccellente

Abdoulaye drame

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 10 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 18 feb 2024
Dear Abdoulaye,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Eccellente

Robert, Bristol

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast excellent, hotel clean and modern staff brilliant.
Soggiorno di 13 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 16 feb 2024
Dear Robert,Thank you very much for taking the time to share your experience with us. We greatly appreciate your kind words regarding our breakfast, cleanliness, modern amenities, and the exceptional service provided by our staff.At The Marina Phuket, we strive to ensure that each guest has a memorable and enjoyable stay, Your feedback motivates us to maintain our high standards and continually improve our services.We're delighted that you found our breakfast offerings excellent and enjoyed the clean and modern environment of our hotel. Our team takes great pride in providing top-notch service, and we're thrilled to hear that they made a positive impression on you.Once again, thank you for choosing The Marina Phuket. We appreciate your patronage and hope to have the pleasure of serving you again soon.Best regards,The Marina Phuket Management

8/10 Buono

Randy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
nice pool.
Soggiorno di 3 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 16 feb 2024
Dear Randy,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our pool during your recent visit. Creating a relaxing and enjoyable environment for our guests is always our top priority, and it's wonderful to know that you had a positive experience.Once again, thank you for your feedback. We look forward to welcoming you back soon!Best regards,The Marina Phuket Management

10/10 Eccellente

KARIM

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 15 notti a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 15 feb 2024
Dear KARIM,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 15 feb 2024
Dear Scott,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Eccellente

Priscilla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 15 feb 2024
Dear Priscilla,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Eccellente

Xavier

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely loved the cleanliness and modern look of the lobby. Room was cozy and always being cleaned. 5/5 stay. The only thing is that it is noisy during party nights near the street.
Soggiorno di 6 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 12 feb 2024
Dear Xavier,Thank you so much for your kind words and for choosing to stay with us! We are thrilled to hear that you absolutely loved the cleanliness and modern look of our lobby, as well as the cozy atmosphere of your room. It's fantastic to know that you had a 5/5 stay overall!We sincerely apologize for any inconvenience caused by noise disturbances during party nights near the street. We understand the importance of a peaceful night's sleep and will look into ways to minimize this issue in the future.Your satisfaction is our top priority, and we truly appreciate your valuable feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,The Marina Phuket Management

10/10 Eccellente

MIKE

Soggiorno di 4 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 22 mar 2024
Dear Mike,Thank you for taking the time to rate your review and response.We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit PhuketWarm regards,The Marina Phuket Management Team

10/10 Eccellente

Garys

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 9 feb 2024
Dear Garys,Thank you for your time for giving us the review score. We would like to thank you very much for had chosen to stayed at The Marina Phuket. We look forward to seeing you again the next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Eccellente

BRIANSKAIA

Soggiorno di 9 notti a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 22 mar 2024
Dear Brianskaia,Thank you for taking the time to rate your review and response.We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Warm regards,The Marina Phuket Management Team

10/10 Eccellente

Willie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, excellent service, and very accommodating
Soggiorno di 2 notti a febbraio 2024
Risposta di The Marina Phuket Management, il giorno 6 feb 2024
Dear Willie,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your experience at our The Marina Phuket and that our service met your expectations.Your kind words about our great location, excellent service, and accommodating staff mean a lot to us. We strive to create a memorable and enjoyable environment for our customers, and it's incredibly rewarding to know that we succeeded in making your visit special.We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.Once again, thank you for choosing us, and we look forward to serving you again soon!Best regards,The Marina Phuket Management

2/10 Terribile

Mariusz

Non mi è piaciuto: Comfort della camera
Soggiorno di 6 notti a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 12 mar 2024
Dear Mariusz,Thank you for sharing your feedback with us. We were disheartened to learn about the low rating you've given us following your recent stay. Please accept our sincere apologies for any shortcomings that may have impacted your experience.We truly value your input We kindly ask for another chance to address the issues you encountered. Your satisfaction is our utmost priority, and we are committed to ensuring a more positive experience for you in the future.We hope to have the opportunity to welcome you back and provide you with the excellent service we strive for. Please feel free to reach out to us directly if there is anything specific, we can do to improve your next visit.Best Regards,The Marina Phuket Management

4/10 Scarso

Pasi

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Not too bad
Way too much noice from the main road- balcony door has zero sound proof, nonstop ambulances, motorbikes etc, small balcony which was dirty. wifi was bad on my room worked only in 30cm area. Television was big but all channels were so bad quality that cannot watch.. Killed few cockroach ” small ones” there was pestiside control/ poisoning on one day I did choose this hotel because of rooftop pool and gym, gym had minimal equipment, so that was waste. Good things - staf was nice - roof pool was nice, although some sunbeds were broken Prices went up from 2,5k bht to 7500 bht, definetly not worth of more than 3k
Soggiorno di 12 notti a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 9 feb 2024
Dear Pasi,We would like to sincerely apologize for the disappointment you experienced during your recent stay with us. Your opinions are extremely valuable. And we sincerely regret that we were unable to meet your expectations.We are very sorry that you were disturbed by the noise from the main road and that the balcony doors were not soundproof enough. Ensuring guests' comfort and tranquility is a top priority. We apologize for any inconvenience caused by the noise disturbance.We also apologize for the issue with the cleanliness of the balcony and the poor Wi-Fi connection in your room. We have informed the housekeeper about cleanliness and we will not let this kind of thing happen again in the future.We also take your concerns regarding television channels and cockroaches very seriously. We will resolve these issues promptly to ensure a more comfortable and satisfying experience for our guests in the future.About the rooftop pool and gym We apologize for the disappointment you experienced with the limited equipment available at the gym. We will review our facilities to ensure they meet our guests' expectations. We understand your concern about rising prices. Because it is high season. Prices may be higher than normal. We hope you understand.We apologize once again for the inconvenience caused during your stay. We hope you will consider giving us another chance to provide you with an even more enjoyable experience in the future.Best regards,The Marina Phuket Management

10/10 Eccellente

Ramzi

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
WOW what a hotel
To Describe this hotel with One word, WOW. Very very good hotel with very good cleaning and all of the member staff was very good, i felt like a king when i stayed there for two weeks, i surely gonna come back and live in the Marina Phuket hotel
Soggiorno di 14 notti a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 31 gen 2024
Dear Ramzi,Wow! We're absolutely thrilled to receive such positive feedback from you. It warms our hearts to know that you had a good experience at our hotel and felt like a king during your two-week stay. Providing exceptional service and making our guests feel special is always our goal, and we're delighted that we could achieve that for you.We appreciate your kind words, and we can't wait to welcome you back for another fantastic stay. Thank you for choosing The Marina Phuket Hotel, and we look forward to hosting you again in the future!Best regards,The Marina Phuket Management

8/10 Buono

Raine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 19 gen 2024
Dear Raine,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Eccellente

Amadou Telly, BERLIN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 18 gen 2024
Dear Amadou,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Eccellente

haruya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 15 gen 2024
Dear Haruya,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management

10/10 Eccellente

Sebastian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di The Marina Phuket Management, il giorno 13 gen 2024
Dear Sebastian,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management