Dear Giuseppe, We appreciate your feedback and understand your observations about the hotel's infrastructure. We apologize for any inconvenience caused by the ongoing renovations in the lobby. We are continually working to enhance our facilities, and we appreciate your input.Your feedback helps us in this process. We hope you might consider staying with us again in the future, as we strive to provide a more enhanced experience. If you have any further comments or suggestions, please don't hesitate to share. Thank you for choosing our hotel for your stay.Best regards, Wimon PHALEECluster Front Office Manager

Thank you very much for your feedback, it is much appreciated and I will share with my team Best reagrds, Krairin CHANTHAI Management

Dear Benjamin, Thank you for your loyalty and for making us your "go-to" choice when you're in town. We're delighted to hear that our convenient location and proximity to various attractions have contributed to your positive experiences with us. It's great to know that you've found some excellent dining options within walking distance of our hotel.We truly appreciate your continued support and look forward to welcoming you back on your next visit to town. If there's anything we can do to enhance your experience further, please don't hesitate to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Andrew,Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with us.It's always our goal to provide exceptional service, and we're delighted to know that we met your expectations. Your positive feedback is truly appreciated and serves as motivation for our team to continue delivering the best possible service.We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you during your stay, please feel free to share it with us. We value your feedback and always strive to make our guests' experiences memorable.Thank you again for choosing us, and we look forward to hosting you again soon!Best Regards,Wimon PHALEECluster Front Office Manager

Dear Claude,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very well located, with convenient access to various attractions in the area.We're glad that you enjoyed our spacious and bright rooms, as well as the variety of TV channels available. It's wonderful to know that you appreciated our great pool and the caring service provided by our staff.Your comments regarding the aging appearance of the hotel have been duly noted, and we apologize for any inconvenience this may have caused. Please rest assured that we are continuously working to improve and maintain our facilities to ensure a pleasant experience for our guests.Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay in the future. We will make sure to pass along your appreciation to Puy.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Ethan,Thank you for your glowing review! We're delighted to hear that you had a great experience during your stay with us.We're glad that you enjoyed your room with the hot tub and found the air conditioning to be a welcome relief from the heat. Providing a comfortable environment for our guests is important to us, and we're pleased that we could contribute to your enjoyment of your stay.It's wonderful to hear that our staff members made a positive impression on you with their friendliness and helpfulness. We'll be sure to pass along your kind words to our team.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Thailand.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Tada,Thank you for sharing your thoughts with us. We're delighted to hear that you enjoyed the open feeling in our lobby.Creating a welcoming and open atmosphere for our guests is important to us, and we're pleased that you appreciated the design and layout of our lobby area.If there's anything else we can do to enhance your experience during your stay, please don't hesitate to let us know. We're here to ensure that you have a comfortable and enjoyable time with us.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Hideaki,Thank you for sharing your feedback, and we apologize for the inconveniences you experienced during your stay. We appreciate your candid comments about the weak shower water pressure, dim lighting, lack of a table in the living room, insufficient amenities, and musty smell.Your feedback is important, and we will address these concerns promptly to ensure a more comfortable experience for our guests in the future. We'll look into ways to improve the water pressure, lighting, and amenities to better meet our guests' expectations.If there's anything specific you would like to discuss further or if there's an opportunity to make amends for your experience, please feel free to reach out to our management team.We appreciate your feedback, and we hope to have the chance to welcome you back for a much-improved experience in the future.Best regards,Wimon PHALEECluster Front Office Manager

Dear Chad,Thank you for taking the time to share your feedback.If there's anything specific you enjoyed or if you have any further suggestions, please feel free to let us know. We look forward to the pleasure of welcoming you back for an even more enjoyable stay in the future.Thank you for choosing our hotel!Best regards,Wimon PHALEECluster Front Office Manager

Dear Kazuki,Thank you for your positive feedback regarding our hotel's location! We're delighted to hear that you found it convenient and satisfactory.If there are any specific aspects you enjoyed about the location or if you have any suggestions for improvement, please feel free to share. We value your comments and look forward to the opportunity to welcome you back for another pleasant stay in the future.Thank you for choosing our hotel!Warm regards,Wimon PHALEECluster Front Office Manager

Dear ALBERT,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our staff provided you with exceptional service from check-in to checkout. Delivering your luggage promptly to your room is a priority for us, and we're delighted to know that it contributed to your overall satisfaction.Your recommendation means a lot to us, and we appreciate your kind words. We strive to create memorable and enjoyable experiences for our guests, and it's rewarding to hear when we succeed.If you have any additional feedback or suggestions, we would love to hear them. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Wimon PHALEECluster Front Office Manager

Dear Benoit,Thank you very much for your time to share your experience during stay with us, we are delighted to hear that your stay at our hotel met your expectations and that our location proved convenient for your activities. Our team strives to provide excellent service, and we appreciate your kind words about our friendly staff.Thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience.Best regards,Wimon PHALEECluster Front Office Manager

Dear Jean,Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with us.It's always our goal to provide exceptional service, and we're delighted to know that we met your expectations. Your positive feedback is truly appreciated and serves as motivation for our team to continue delivering the best possible service.We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you during your stay, please feel free to share it with us. We value your feedback and always strive to make our guests' experiences memorable.Thank you again for choosing us, and we look forward to hosting you again soon!Best Regards,Wimon PHALEECluster Front Office Manager

Dear Jean,Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with us.It's always our goal to provide exceptional service, and we're delighted to know that we met your expectations. Your positive feedback is truly appreciated and serves as motivation for our team to continue delivering the best possible service.We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you during your stay, please feel free to share it with us. We value your feedback and always strive to make our guests' experiences memorable.Thank you again for choosing us, and we look forward to hosting you again soon!Best Regards,Wimon PHALEECluster Front Office Manager

Dear Geoff,Thank you for your outstanding rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you loved about your visit or any suggestions for improvement, please feel free to share.We appreciate your choosing our hotel, and we look forward to the opportunity of welcoming you back for another exceptional stay in the future.Best regards,Wimon PHALEECluster Front Office Manager

Dear MYONG DAM,Thank you for your outstanding rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you loved about your visit or any suggestions for improvement, please feel free to share.We appreciate your choosing our hotel, and we look forward to the opportunity of welcoming you back for another exceptional stay in the future.Best regards,Wimon PHALEECluster Front Office Manager

Dear Charwin,Thank you for your feedback! We're glad to hear that you found the environment quiet during your stay. Providing a peaceful and comfortable atmosphere for our guests is important to us.If there's anything specific you loved about the quiet setting or any suggestions for improvement, please feel free to share. We appreciate your comments and hope to welcome you back for another tranquil experience in the future.Thank you for choosing our hotel!Best regards,Wimon PHALEECluster Front Office Manager

Dear Charwin,Thank you for sharing your feedback! We're pleased to hear that you found your room to be clean. Providing a tidy and comfortable environment for our guests is a top priority, and we're delighted to know that we met your expectations.If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We appreciate your comments and hope to welcome you back for another clean and enjoyable experience in the future.Thank you for choosing our hotel!Best regards,Wimon PHALEECluster Front Office Manager

Dear Sten,Thank you for your concise and positive feedback! We're thrilled to hear that you found our hotel nice. If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for improvement, please feel free to share.We appreciate your choosing our hotel, and we look forward to the opportunity to welcome you back in the future.Best regards,Wimon PHALEECluster Front Office Manager

Dear Nigel,Thank you for the outstanding 5-star rating! We are delighted that you enjoyed your stay with us. If you have any specific feedback or suggestions you'd like to share, feel free to let us know. We appreciate your support and look forward to welcoming you back in the future.Best regards,Wimon PHALEECluster Front Office Manager

Dear Sridhar,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you appreciated our hotel's great location. We strive to provide our guests with a convenient and enjoyable stay, and it's always rewarding to know when we've succeeded.If you have any additional comments or suggestions, we'd love to hear them. Your feedback helps us continually improve our services.We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you for choosing us for your stay.Best regards,Wimon PHALEECluster Front Office Manager

Dear Layonel,Thank you for your glowing review! We're delighted to hear that you had an excellent stay with us. It's wonderful to know that you found our staff and rooms to be excellent. We're also glad that our proximity to the beach and other nice spots added to your overall experience.If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We appreciate your feedback and look forward to welcoming you back in the future.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Liam,Thank you for your fantastic rating! We're thrilled to hear that you enjoyed your stay with us. It's our pleasure to provide you with a positive experience.We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Marcel,Thank you for choosing to celebrate your birthday with us and for sharing your positive experience! We're delighted to hear that you enjoyed the Aqua room with the Jacuzzi and had a beautiful night with your girlfriend. It's wonderful to know that our location, in close proximity to many good restaurants and bars, added to your overall experience.We appreciate your recommendation and look forward to the pleasure of welcoming you back for more memorable stays in the future.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Benoit,Thank you for taking the time to share your feedback. We're pleased to hear that you had an overall positive experience during your stay.If there are specific areas or suggestions you have for improvement that would have made it a 5-star experience for you, please feel free to share them with us. Your feedback is invaluable as we continually strive to enhance our services and facilities.We appreciate your visit and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Takeshi,Thank you for choosing to stay with us and for taking the time to share your positive experience. We're delighted to hear that our location along Second Road provided convenience and that you enjoyed the quietness of the rooms, allowing for a good night's rest.We appreciate your understanding regarding the pricing and facilities, and we're pleased that you found the spacious rooms and our staff's kindness and friendliness to be notable.It's great to hear that our team assisted you with storing your luggage and allowed you to use the pool after checking out. We apologize for the inconvenience regarding the lack of showers outside; your feedback is valuable, and we will explore ways to enhance this aspect.We look forward to welcoming you back on your next visit to Pattaya, and we hope your stay will be even more enjoyable.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Mashiro,Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed your stay.Your comments are valuable to us, and we take note of your observations. We apologize for any inconvenience you may have experienced, and please know that we are committed to continuous improvement.We look forward to the opportunity to welcome you back for another positive experience in the future. If there's anything specific you'd like to share or if you have additional feedback, please feel free to reach out.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Trey,Thank you for your fantastic rating! We're thrilled to hear that you enjoyed your stay with us. It's our pleasure to provide you with a positive experience.We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Warm regards,

Dear Jeffrey,Thank you for taking the time to share your positive feedback. We're delighted to hear that you enjoyed the spacious rooms and had a great experience at our pool. Providing comfortable accommodations and enjoyable amenities are our top priorities.We appreciate your kind words, and it would be our pleasure to welcome you back for another excellent stay. If you have any specific preferences or requests for your next visit, please feel free to let us know.We look forward to serving you again in the future.Best regards,Wimon PHALEECluster Front Office Manager

Dear William,Thank you for your positive feedback on our hotel's location. We are delighted to hear that you found our location great.We hope the convenience of our location added to the overall enjoyment of your stay. If you have any additional comments or suggestions, please feel free to share.We appreciate your choice to stay with us and look forward to welcoming you back in the future.Best regards,Wimon PHALEECluster Front Office Manager

Dear Bernard,Thank you for your feedback. We appreciate your understanding as we undergo renovations to enhance our facilities. We apologize for any inconvenience this may have caused during your stay. Our aim is to create a more modern and comfortable environment for our guests.We hope you will consider staying with us again once the renovations are complete. If you have any specific concerns or suggestions, please feel free to share them with us.Thank you for your patience and understanding.Best regards,Wimon PHALEECluster Front Office Manager

Dear Sergiy,Thank you for sharing your positive experience. We're delighted to hear that you were very happy with our location, the safety of the hotel, and the helpfulness of our staff.It's wonderful to know that you found the hotel to be conveniently located for all your needs within walking distance. Your satisfaction is important to us, and we look forward to the possibility of welcoming you back in the future.If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Nakamura,Thank you for your positive feedback. We're delighted to hear that you enjoyed our location and that you found our staff to be very kind.Your satisfaction is important to us, and we look forward to the possibility of welcoming you back in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Benjamin,Thank you for sharing your feedback. We're thrilled to hear that you found our location excellent and that you had a positive experience with our friendly staff. Cleanliness and great service are top priorities for us, and your comments are greatly appreciated.We hope to have the pleasure of welcoming you back for another fantastic stay. If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Anthony,We want to express our sincere gratitude for taking the time to share your thoughts about your recent stay with us. Your feedback is invaluable to us.We are thrilled to learn that you had a positive experience during your stay, and we appreciate your kind words and the 4-star rating you've given us. Your satisfaction is a great motivator for our team, and it inspires us to continue striving for excellence.If you have any specific feedback or suggestions on how we can further enhance your experience to earn that extra star, please don't hesitate to share. We are always looking for ways to improve and make your future visits even more enjoyable.Should you have any questions or need assistance with future reservations, please feel free to reach out to us.We look forward to serving you again and ensuring your next stay is a 5-star experience.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Ryan,We want to extend our heartfelt appreciation for taking the time to share your feedback on your recent stay with us. Your input is important to us, and we value your perspective.We noticed you rated your experience with 3 stars, and we want you to know that we take your feedback seriously. Your satisfaction is our priority, and we are continuously working to improve and provide our guests with the best possible experience.If there are specific aspects of your stay that you feel could be enhanced or if you encountered any issues during your visit, we would greatly appreciate it if you could share more details with us. Your insights will help us address any areas that need improvement and provide a better experience for future guests.We look forward to serving you again and striving to provide a more exceptional stay in the future.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Park,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly value your input as it helps us improve our services and maintain the high standards we strive for.Firstly, we're delighted to hear that you found our staff friendly and welcoming. Providing excellent customer service is a top priority for us, and we're pleased to know that you had a positive interaction with our team.However, we are genuinely sorry to hear about the issues you encountered with the condition of your hotel room. Your comfort and satisfaction are of utmost importance to us, and it's disappointing to learn that the state of the room did not meet your expectations.Rest assured, we take your comments seriously, and we will be addressing the concerns you raised with our housekeeping and maintenance teams immediately. Stained curtains and walls are certainly not the standard we aim to uphold, and we will take the necessary steps to rectify these issues to ensure a more pleasant experience for our future guests.We appreciate your valuable feedback and the opportunity it provides us to make improvements. Please accept our sincere apologies for any inconvenience you experienced during your stay. We hope you would consider giving us another chance in the future to provide you with a more enjoyable and comfortable stay.If you decide to stay with us again, please do not hesitate to reach out to our front desk if you encounter any issues during your stay. We are always here to assist and make your stay as enjoyable as possible.Thank you once again for your feedback, and we look forward to the possibility of welcoming you back in the future.Warm regards,Wimon PHALEECluster Front Office Manager

Dear YUKI,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We greatly appreciate your input, as it helps us identify areas where we can improve our services to enhance the overall guest experience.We sincerely apologize for the inconvenience you experienced with the air conditioner in your room. Your comfort is our top priority, and it's disappointing to hear that the unit was not functioning properly and could not be set to the desired temperature of 20 degrees.Please know that we take such matters seriously, and we have already informed our maintenance team to investigate and resolve the issue with the air conditioner in the room you occupied. Our goal is to ensure that all of our facilities are in proper working condition to provide our guests with a comfortable and enjoyable stay.We hope to have a chance to welcome you back again. Best regards, Wimon PHALEECluster Front Office Manager

Dear Mohammad, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honest assessment.We understand that first impressions are important, and we apologize if the exterior of our hotel did not meet your expectations. However, we're pleased to hear that you found the interior of the hotel to be good. Our focus is on providing a comfortable and enjoyable experience for our guests, and we're glad that you found our accommodations up to your satisfaction.Your feedback is valuable to us, and we will continue to work on enhancing both the exterior and interior aspects of our property to ensure an overall positive guest experience.If you have any more comments or if there's anything specific you'd like to share, please feel free to do so. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Thank you for choosing to stay with us.Best regards, Wimon PHALEECluster Front Office Manager

Dear Daniel, Thank you for taking the time to rate your stay with us and we hope that you will be able to return very soon.Best Regards, Wimon PHALEECluster Front Office Manager