Piscina coperta, piscina all'aperto

Recensioni per Holiday Inn Resort Pensacola Beach, an IHG Hotel

3 out of 5
Holiday Inn Resort Pensacola Beach, an IHG Hotel
14 Via De Luna Drive, Pensacola Beach, FL

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 585 su 1006 recensioni" "
Valutazione di 8 - Buono. 228 su 1006 recensioni" "
Valutazione di 6 - Soddisfacente. 106 su 1006 recensioni" "
Valutazione di 4 - Scarso. 46 su 1006 recensioni" "
Valutazione di 2 - Terribile. 41 su 1006 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

8,8/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Preston

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Mike, il giorno 2 mag 2024
Thank you for your rating. We appreciate your feedback. If there's anything specific you enjoyed about your stay or if there are any areas where you feel we can improve, please feel free to share. We're here to ensure you have a great experience every time you stay with us!

10/10 Eccellente

Robert W, Colleyville

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the lazy river pool & access tobthe beach. Staff were friendly & helpful. The hotel size is just right, not one of these mega huge hotels.
Soggiorno di 5 notti ad aprile 2024
Risposta di Mike, il giorno 29 apr 2024
Thank you for your wonderful review! We're thrilled to hear that you loved the lazy river pool, beach access, and found our staff friendly and helpful. We strive to provide a comfortable and enjoyable experience for our guests, and we're delighted that we succeeded in meeting your expectations. We're also glad that you appreciated the size of our hotel, as we aim to create a more intimate and personalized experience for our guests. We look forward to welcoming you back again soon for another fantastic visit!

10/10 Eccellente

renee, Cantonment

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Awesome!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Mike, il giorno 29 apr 2024
Thank you for your feedback! We're thrilled to hear that you had an awesome experience during your stay. Providing excellent service and ensuring our guests have a great time is our top priority, and we're delighted that we succeeded in meeting your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back again soon for another fantastic visit!

10/10 Eccellente

ursula

Everything
Soggiorno di 1 notte a novembre 2023
Risposta di Mike, il giorno 29 apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed everything during your stay. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We look forward to welcoming you back for another great stay in the future!

10/10 Eccellente

Marie

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love, love, love this property!! The staff (Kayla -front desk, Morgan - front desk, Melanie - Riptides, Beau -Bar) the maintenance guys, the pool crew (especially the closers)) made our vacation AMAZING!!! Yes some staff you could tell didn’t want to be there, but that didn’t ruin our stay… we will be back!!
Soggiorno di 5 notti ad aprile 2024
Risposta di Mike, il giorno 26 apr 2024
It's wonderful to hear that you had such a great experience at our property! We deeply appreciate your kind words about our staff members, and we'll be sure to pass along your compliments to Kayla, Morgan, Melanie, Beau, and the rest of the team. We're thrilled that they made your vacation amazing. We're always here to welcome you back for another fantastic stay whenever you're ready!

10/10 Eccellente

Salah, cordova

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location and everything was nice the only thing I didn’t like the breakfast buffet not to much choices especially wen u don’t eat pork I got only for or five dishes
Soggiorno di 3 notti ad aprile 2024
Risposta di Mike, il giorno 26 apr 2024
We appreciate your feedback and are glad to hear that you enjoyed the location and other aspects of your stay. We apologize that the breakfast options did not fully meet your expectations, especially considering dietary preferences. Your comments are valuable to us, and we will take them into consideration as we strive to improve our offerings. Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future!

10/10 Eccellente

Suzanne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved our stay! The pool was very relaxing.
Soggiorno di 2 notti ad aprile 2024
Risposta di Mike, il giorno 22 apr 2024
Thank you for the perfect rating! We're thrilled to hear that you loved your stay with us and that you found the pool to be very relaxing. Providing a tranquil and enjoyable experience for our guests is our top priority, and we're delighted that we could contribute to your overall enjoyment. We appreciate your feedback and hope to welcome you back for another relaxing stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Eccellente

Nadia, Devon

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stopped for lunch and saw the Resort and decided to stay! Everything here is great! Hotel, amenities, food, service…plus right on the gorgeous beach!
Soggiorno di 1 notte ad aprile 2024
Risposta di Mike, il giorno 22 apr 2024
Thank you for the perfect rating and for sharing your positive experience with us! We're thrilled to hear that you decided to stay after stopping for lunch and that everything exceeded your expectations. It's wonderful to know that you enjoyed the hotel, amenities, food, and service, as well as the beautiful beachfront location. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Buono

Katie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was nice and clean! The only thing I disliked about the hotel it didn’t come with complimentary breakfast…
Soggiorno di 1 notte ad aprile 2024
Risposta di Mike, il giorno 22 apr 2024
Thank you for your feedback! We're delighted to hear that you found your room nice and clean during your stay. We understand your disappointment regarding the lack of complimentary breakfast, and we apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our offerings and enhance our guests' experiences. If there's anything else we can do to make your stay more enjoyable in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!

10/10 Eccellente

Victor

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were there for spring break, very good place for be with kids.
Soggiorno di 2 notti a marzo 2024
Risposta di Mike, il giorno 16 apr 2024
Thank you for choosing to spend your spring break with us! We're thrilled to hear that you found our hotel to be a great place for families, especially with kids.Creating memorable experiences for our guests, especially during special occasions like spring break, is always our top priority. We're delighted that you and your family had a wonderful time with us.Thank you for your kind words, and we look forward to welcoming you back for more family-friendly fun in the future!

10/10 Eccellente

Elmer

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Mike, il giorno 13 apr 2024
Thank you for your positive review! We're thrilled to hear that you had a great experience with our staff during your stay.Providing excellent service is our top priority, and we're delighted that our team members made a positive impression on you. We'll be sure to pass along your kind words to our staff members as they will be thrilled to hear about the impact they had on your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Eccellente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an amazing stay! Hotel was clean, staff was friendly and the pool was perfect. My family would stay again.
Soggiorno di 2 notti a marzo 2024
Risposta di Rena, il giorno 8 apr 2024
Thank you for your fantastic review! We're thrilled to hear that you had an amazing stay with us and that you found our hotel clean, our staff friendly, and our pool perfect. It's wonderful to know that your family enjoyed their time here, and we would be honored to welcome you all back again in the future.

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location and pool.
Soggiorno di 4 notti a marzo 2024
Risposta di Mike, il giorno 8 apr 2024
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

10/10 Eccellente

Shripad

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing
Soggiorno di 2 notti a marzo 2024
Risposta di Mike, il giorno 4 apr 2024
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a satisfactory stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We hope to have the opportunity to serve you again in the future.

2/10 Terribile

Jorge

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I expected service and accommodation from this “EXPENSIVE RESORT” The front desk was not empathetic at all, last minute to check me in & assign my room, the restaurant is the last option /the pool area is small & full of chairs & umbrellas
Soggiorno di 1 notte ad aprile 2024
Risposta di MIke, il giorno 5 apr 2024
We're truly sorry to hear about your disappointing experience at our resort. Providing excellent service and accommodations is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is valuable to us, and we will use it to address the issues you've raised with our team. We apologize for any inconvenience caused during your stay, and we hope for the opportunity to make it right for you in the future. Please feel free to reach out to our management team directly if you would like to discuss your experience further.

10/10 Eccellente

Stephanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved that it was right on the beach and that there were plenty of activities for children.
Soggiorno di 3 notti a marzo 2024
Risposta di MIke, il giorno 5 apr 2024
We're thrilled to hear that you enjoyed your stay with us and appreciated our beachfront location and the variety of activities available for children. Providing a memorable experience for families is important to us, and we're glad we could contribute to your enjoyment. Thank you for choosing our resort, and we hope to welcome you back for another wonderful stay in the future! If there's anything else we can do to enhance your experience next time, please feel free to let us know.

10/10 Eccellente

Kenon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was amazing
Soggiorno di 2 notti a marzo 2024
Risposta di Michael, il giorno 29 mar 2024
Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your support means a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.

10/10 Eccellente

Allison

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff is very kind
Soggiorno di 1 notte a marzo 2024
Risposta di Mike, il giorno 29 mar 2024
Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your support means a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.

10/10 Eccellente

Arnold

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very AWESOME employees!!!!!!!!!!!!!!!💯✅💯I had a great time there on my birthday!!!!!!
Soggiorno di 2 notti a febbraio 2024
Risposta di Mike, il giorno 20 mar 2024
Thank you for sharing your feedback with us, and happy belated birthday! We're thrilled to hear that you had a great time at our establishment and that our employees contributed to making your birthday celebration special.Providing excellent service and creating memorable experiences for our guests is what we strive for, and we're delighted that our team members were able to make your visit enjoyable.Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our employees. We hope to have the pleasure of welcoming you back for more memorable experiences in the future.If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure you have a fantastic time every time you stay with us.

8/10 Buono

Sheila

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed the resort. Close to shops and restaurants. Clean and well taking care of. Could share swimming facilities with resort next door but was not told that on check-in, found out on my own. Also, needed bracelet for swim areas. I was not told that on check-in either and had to ask for mine. They were walking around checking on bracelets constantly and I liked that, so in paying people were not getting in. Would go back!
Soggiorno di 3 notti a marzo 2024
Risposta di Mike, il giorno 20 mar 2024
Thank you for sharing your feedback with us, and we're glad to hear that you enjoyed your stay at the resort.We're pleased that you found the resort to be clean, well taken care of, and conveniently located near shops and restaurants. Providing a comfortable and convenient experience for our guests is our top priority.We apologize for any inconvenience regarding the shared swimming facilities with the resort next door. We strive to provide clear communication about all amenities available to our guests, and we regret any oversight in this instance. Your feedback will be shared with our team to ensure better communication in the future.We're glad to hear that you appreciated our efforts in maintaining security and ensuring that only paying guests have access to our facilities. Your safety and comfort are important to us, and we're pleased to know that you felt secure during your stay.Thank you for considering returning to our resort in the future. We look forward to welcoming you back and providing you with another enjoyable experience. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Eccellente

CARLOS E

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is nice and clean and the staff is very friendly and helpful.
Soggiorno di 4 notti a marzo 2024
Risposta di Mike, il giorno 20 mar 2024
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our property to be nice and clean, and that our staff was very friendly and helpful during your visit.Maintaining a welcoming and clean environment for our guests is a top priority for us, and we're glad to know that our efforts were appreciated. We'll be sure to pass along your kind words to our team members.We truly value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Eccellente

Devenly

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We loved it !
Soggiorno di 2 notti a marzo 2024
Risposta di Mike, il giorno 20 mar 2024
Thank you so much for your wonderful feedback and perfect rating! We're thrilled to hear that you loved your experience with us.Your satisfaction is our top priority, and it means a lot to us that you had such a fantastic time during your stay. We truly appreciate your support and hope to have the pleasure of welcoming you back for another amazing stay in the future.If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We're here to ensure you have an exceptional experience every time you stay with us.

10/10 Eccellente

Ray

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Tiki bar not open and no pirates or mermaids in the pool. No night time movies
Soggiorno di 3 notti a marzo 2024
Risposta di Mike, il giorno 20 mar 2024
Thank you for sharing your experience with us. We're pleased to hear that you enjoyed your stay overall and appreciate your perfect rating.We apologize for any inconvenience regarding the Tiki bar not being open during your visit. We understand the importance of having all amenities available for our guests' enjoyment and will take steps to ensure better communication regarding operating hours in the future.Additionally, while we don't typically feature pirates or mermaids in our pool, we appreciate your creative suggestion and will consider it as we continue to enhance our guest experience.As for the nighttime movies, we regret any disappointment caused by their absence during your stay. We'll take your feedback into consideration as we evaluate and improve our entertainment offerings.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

10/10 Eccellente

Candace

Soggiorno di 1 notte a marzo 2024
Risposta di MIke, il giorno 29 mar 2024
Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your support means a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.

10/10 Eccellente

Francetta, Douglasville

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I, Always, stay at this Location!... Balcony, overlooking Pool and Beach view!!... Everything is Convenient, Restaurants, Shops, Dunes, etc... Friendly Front desk, with Great Suggestions!!!...
Soggiorno di 1 notte a marzo 2024
Risposta di Mike, il giorno 8 mar 2024
We're thrilled to hear that you always enjoy your stay at our location! Thank you for your positive feedback about the balcony, pool, beach view, and convenience of amenities nearby. Our front desk staff will be delighted to know that their suggestions were helpful. We look forward to welcoming you back for another fantastic stay!

10/10 Eccellente

Juan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very pleasant, food at the hotel was great.
Soggiorno di 2 notti a febbraio 2024
Risposta di Mike, il giorno 4 mar 2024
We're delighted to hear that you had a pleasant experience with our staff and enjoyed the food at our hotel! Providing excellent service and delicious meals is always our goal, and we're thrilled that we could meet your expectations. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay soon. If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.

10/10 Eccellente

Jody

The staff really tries to keep the property maintained. Love the pool and access to the beach.
Soggiorno di 2 notti a febbraio 2024
Risposta di Mike, il giorno 4 mar 2024
Thank you for your glowing review! We're thrilled to hear that you appreciated the efforts of our staff in maintaining the property and ensuring a pleasant experience for our guests. It's wonderful to know that you enjoyed our pool and beach access as well. Your feedback motivates us to continue providing exceptional service and amenities. We look forward to welcoming you back for another memorable stay in the future! If there's anything else we can do to enhance your experience, please let us know.

8/10 Buono

Wendy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fun place to stay. Also has access to the hotel's "sister properties'" pools/hot tubs. Great location on the beach and could walk to many popular Pensacola Beach restaurants.
Soggiorno di 5 notti a febbraio 2024
Risposta di Mike, il giorno 27 feb 2024
Thank you for your feedback! We're delighted to hear that you had a fun stay with us and enjoyed the amenities such as access to the pools and hot tubs at our sister properties. We're also glad to know that you found our location convenient, being situated on the beach and within walking distance to popular restaurants in Pensacola Beach.If there's anything else we can do to enhance your experience or if you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Thank you for choosing to stay with us!

10/10 Eccellente

Brandy

Viaggio con la famiglia
Very clean and staff was friendly!! My family loved it and will be back soon!
Soggiorno di 2 notti a febbraio 2024
Risposta di Mike, il giorno 27 feb 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel very clean and our staff friendly during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that your family loved it.We're looking forward to welcoming you back soon for another enjoyable stay! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Eccellente

Rita

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Great place for anyone!
Soggiorno di 1 notte a febbraio 2024
Risposta di Mike, il giorno 27 feb 2024
Thank you for your positive feedback! We're delighted to hear that you found our place to be great for everyone. Providing a welcoming and enjoyable experience for all our guests is our top priority.If there's anything specific you enjoyed about your stay or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future! Thank you for choosing to stay with us!

10/10 Eccellente

Karen

Seemed to be a little understaffed but was handled well.
Soggiorno di 5 notti a febbraio 2024
Risposta di Mike, il giorno 27 feb 2024
Thank you for your feedback! We appreciate your understanding regarding any staffing challenges you may have observed during your stay. Ensuring that our guests receive excellent service is always our top priority, and we're glad to hear that our team handled the situation well.We're continuously working to improve our operations and provide the best possible experience for our guests. Your feedback helps us identify areas for improvement, and we'll take your comments into consideration as we strive to enhance our service levels.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future! Thank you for choosing to stay with us!

10/10 Eccellente

Maria Valle

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good property. Dining choice. Great location. Quiet room.
Soggiorno di 1 notte a febbraio 2024
Risposta di Mike, il giorno 23 feb 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our property.It's wonderful to know that you enjoyed our dining options, found our location to be great, and appreciated the quietness of your room.Your satisfaction is our priority, and we're grateful for your kind words.We look forward to welcoming you back for another fantastic stay in the future!

10/10 Eccellente

Rachel, Broussard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was friendly, resort was nice, view was phenomenal!
Soggiorno di 4 notti a febbraio 2024
Risposta di Mike, il giorno 18 feb 2024
Thank you for your perfect rating! We're thrilled to see that you had a positive experience during your stay with us.If you have any further feedback or if there's anything specific you particularly enjoyed about your visit, please don't hesitate to let us know.We look forward to welcoming you back for another great stay in the future!

10/10 Eccellente

Gracie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is AMAZING.. the pool is also shared next door with and to this property.. the pool areas are GREAT! Everything amazing!! Great location.. great staff ! Walking distance to many restaurants and convenience stores… beachfront balcony room while overlooking the pools was beautiful!
Soggiorno di 3 notti a febbraio 2024
Risposta di Mike, il giorno 7 feb 2024
Thank you so much for your fantastic review! We're absolutely thrilled to hear that you had an amazing experience during your stay with us.It's wonderful to know that you enjoyed our shared pool area and found it to be great. We're delighted that our property's amenities exceeded your expectations and that you had a beautiful beachfront balcony room overlooking the pools.We're also pleased that you found our location convenient and enjoyed the proximity to various restaurants and convenience stores. Providing a great location and excellent service are top priorities for us, and we're glad we could deliver on both fronts.Thank you for choosing to stay with us, and we can't wait to welcome you back for another amazing experience in the future!

10/10 Eccellente

Rachel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall great experience
Soggiorno di 1 notte a gennaio 2024
Risposta di Mike, il giorno 29 gen 2024
Thank you for taking the time to provide a rating. We appreciate your positive feedback. If you have any specific comments or suggestions you'd like to share, feel free to reach out. We hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Gina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Mike, il giorno 26 gen 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Eccellente

Mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2024
Risposta di Mike, il giorno 26 gen 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Eccellente

Faith

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very pleasant stay
Soggiorno di 3 notti a gennaio 2024
Risposta di Mike, il giorno 29 gen 2024
Thank you for taking the time to provide a rating. We appreciate your positive feedback. If you have any specific comments or suggestions you'd like to share, feel free to reach out. We hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Deanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Michael , il giorno 23 gen 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Eccellente

Mike

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property Enjoyable experience
Soggiorno di 1 notte a gennaio 2024
Risposta di Mike, il giorno 21 gen 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Mike, il giorno 21 gen 2024
Thank you for your perfect rating! We're thrilled to see that you had a fantastic experience. If you ever have specific feedback or suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay.

10/10 Eccellente

Ted

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great price great service great location
Soggiorno di 3 notti a gennaio 2024
Risposta di Mike, il giorno 17 gen 2024
We are delighted to receive your positive feedback! Thank you for taking the time to share your experience with us. We strive to provide excellent service and ensure our guests have a comfortable stay. We look forward to welcoming you back in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We appreciate your patronage. Safe travels!

8/10 Buono

Shane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di Mike, il giorno 21 gen 2024
Thank you for choosing us for your stay! We appreciate your positive rating and hope you had a comfortable experience. If there's anything specific you'd like us to improve upon, feel free to share your thoughts. We look forward to welcoming you again.

8/10 Buono

Joe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We enjoyed our stay here, Jill at the front desk was very pleasant and efficient. The bathroom was lacking, the toilet handle was broken making the toilet run continuously, and during the remodeling the bathtubs were not replaced and had unattractive patches. This hotel also does not provide individual soaps and shampoos, instead having Community pumps, which I find disgusting. Overall it's a pretty nice place and I would consider staying again
Soggiorno di 2 notti a gennaio 2024
Risposta di Michael , il giorno 16 gen 2024
Thank you for taking the time to share your feedback about your recent stay. We're glad to hear that you enjoyed your stay and found our front desk staff, particularly Jill, to be pleasant and efficient. We apologize for the inconvenience regarding the issues with the toilet handle and the appearance of the bathtubs. Your feedback is valuable, and we will address these concerns to ensure a better experience for our guests. Additionally, we appreciate your input on the amenities, and we'll take it into consideration. We hope to have the opportunity to welcome you back for an improved stay in the future. If you have any further comments or suggestions, please feel free to share. Thank you for choosing us, and we look forward to your return.

10/10 Eccellente

Penny

Soggiorno di 3 notti a gennaio 2024
Risposta di Michael , il giorno 16 gen 2024
Thank you for your rating! If you have any specific feedback or comments in the future, feel free to share. We appreciate your stay and hope to welcome you back if you're in the area. Safe travels!

10/10 Eccellente

Brad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I like this place
It was very clean, anytime we stay at Pensacola Beach we always stay at this place. Everything you would want to do is within 10 minutes away. The pool and hot tubs are clean and very relaxing. I really like this place
Soggiorno di 3 notti a gennaio 2024
Risposta di Michael , il giorno 16 gen 2024
We're thrilled to hear that you had a fantastic stay and that you always choose our hotel when visiting Pensacola Beach! It's great to know that you find our facilities, including the pool and hot tubs, clean and relaxing. We appreciate your loyalty and look forward to welcoming you back on your next visit. If there's anything specific you enjoy or any way we can enhance your experience, please feel free to let us know. Thank you for your kind words!

10/10 Eccellente

warren

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The stay was great, and we loved the pool and ocean view. Only complaint would be that the receptionists that checked me out were very cold and not seeming to want to interact. Upon arrival the receptionists thst were there were very friendly and hospitable. Would visit again because I love the setup, and to each his own with their biases.
Soggiorno di 4 notti a gennaio 2024
Risposta di Mike, il giorno 10 gen 2024
We appreciate your positive feedback about your stay, and we're delighted to hear that you enjoyed the pool and ocean view. However, we sincerely apologize if you felt the receptionists during check-out were not as welcoming. We'll address this with our team to ensure consistent and friendly service.We hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything else you'd like to share or discuss, please feel free to reach out.

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Mike, il giorno 10 gen 2024
Thank you so much for taking the time to rate our hotel! We are thrilled to see that you had a perfect 10/10 experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your future visits.

10/10 Eccellente

wendy

Viaggio con la famiglia
Outdoor pool
Soggiorno di 1 notte a gennaio 2024
Risposta di Mike, il giorno 10 gen 2024
Thank you so much for taking the time to rate our hotel! We are thrilled to see that you had a perfect experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your future visits.

4/10 Scarso

Janette

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Weird smell and uncomfortable bed
Room hax a string bug spray smell. Bed was lumpy and uncomfortable. Pillows were gross. Did not stay, voluntarily left at 2 AM. Waste of money.
Soggiorno di 1 notte a dicembre 2023
Risposta di Mike, il giorno 10 gen 2024
We are truly sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of your expectations. We understand the importance of a good night's sleep and regret any inconvenience caused by the condition of the room.Please be assured that your feedback has been shared with our housekeeping team to address the issues you've raised. We strive to make improvements based on guest feedback, and your comments will be instrumental in enhancing our services.If there's anything specific you would like to discuss or if you have further details to share, please feel free to reach out. We value your input and hope to have an opportunity to make amends on a future visit.