Esterni
Controlla disponibilità

Recensioni per Mercure Perth Hotel

3 out of 5
Mercure Perth Hotel
West Mill Street, Perth, Scotland

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 215 su 807 recensioni" "
Valutazione di 8 - Buono. 268 su 807 recensioni" "
Valutazione di 6 - Soddisfacente. 206 su 807 recensioni" "
Valutazione di 4 - Scarso. 80 su 807 recensioni" "
Valutazione di 2 - Terribile. 38 su 807 recensioni" "

7,6/10

Pulizia

8,2/10

Personale e servizio

7,2/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

diafino, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel molto bello.
Soggiornato una notte durante il mio giro per la Scozia. Hotel bello, tenuto bene. Le camere sono belle e pulite. La hall è stupenda con l'acqua a vista. Consigliato

6/10 Soddisfacente

Michele

Mi è piaciuto: Pulizia e personale e servizio

10/10 Eccellente

Joseph

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was excellent
Soggiorno di 3 notti a maggio 2024
Risposta di operations manager, il giorno 19 mag 2024
Dear Joseph, Thankyou for taking the time to leave a review! Kind Regards, Team Mercure Perth Scotland

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Servizi
Staff are excellent, could not be more helpful. Cheerful and knew the area well and directed us to where we wanted to go.
Soggiorno di 1 notte a maggio 2024
Risposta di operations manager, il giorno 19 mag 2024
Dear John, Thankyou for taking the time to leave a review! We are glad to read of the great service from out team! We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

4/10 Scarso

Simon

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
our room did not get serviced in the three days we stayed there.
Soggiorno di 3 notti a maggio 2024
Risposta di operations manager, il giorno 18 mag 2024
Dear Simon, Thankyou for taking the time to leave us a review. We are sorry to read the housekeeping team did not complete this, we will look into how this was missed with the optional service when the hanger is left on the door each day by noon. Kind Regards, Team Mercure Perth Scotland

6/10 Soddisfacente

William

Mi è piaciuto: Personale e servizio
Poor Wi-Fi and phone signal Tired bathroom Confusing car park
Soggiorno di 1 notte a maggio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 10 mag 2024
Dear William, Thankyou for taking the time to leave us a review. We are sorry to read of the poor wi-fi and bathroom, we will pass this onto our maintenance team to look into. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Anthony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No lift. Poor breakfast 😢 set up.
Soggiorno di 1 notte ad aprile 2024
Risposta di caryn kelly - operations manager, il giorno 14 apr 2024
Dear Anthony, Thankyou for taking the time to leave us a review. Kind Regards, Team Mercure Perth Scotland

6/10 Soddisfacente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Convenient and decent sized room but rather scruffy and in desperate need of a refurb. The sound proofing is terrible so we could hear everything going on in the rooms around us. Nice helpful staff.
Soggiorno di 2 notti a marzo 2024
Risposta di caryn kelly - operations manager, il giorno 8 apr 2024
Dear Paul, Thankyou for taking the time to leave us a review after your stayover at the hotel. We are glad to read of the convenient and large sized room you had with helpful staff. We hope to welcome you back soon. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

David, Vancouver

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely, helpful staff, wonderful breakfast, and decent-sized rooms. Rooms are clean well-kept, albeit - a bit dated. Specifically, device charging options by the side of the bed would have been great. Other than that - perfect.
Soggiorno di 2 notti a marzo 2024
Risposta di caryn kelly - operations manager, il giorno 31 mar 2024
Dear David, Thankyou for taking the time to leave us a review after your time at he hotel. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth

4/10 Scarso

Malcolm

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Iam a senior citizen and the furniture is the same age as me !
Soggiorno di 2 notti a marzo 2024
Risposta di caryn kelly - operations manager, il giorno 18 mar 2024
Dear Malcolm, Thankyou for taking the time to leave us a review. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

James

Nice friendly staff 💯👌
Soggiorno di 2 notti a marzo 2024
Risposta di caryn kelly - operations manager, il giorno 10 mar 2024
Dear James, Thankyou for taking the time to leave us a review! We hope to welcome you back soon! Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Iain

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 22 feb 2024
Dear Iain, Thankyou for your rating. Kind Regards , Team Mercure Perth Scotland

2/10 Terribile

Brenda

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 22 feb 2024
Dear Brenda, Thankyou for your rating. Kind Regards , Team Mercure Perth Scotland

10/10 Eccellente

Calum

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great stay, room was clean, warm and bed was comfy.what more could you ask for.
Soggiorno di 2 notti a febbraio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 13 feb 2024
Dear Calum, Thankyou for taking the time to leave us a review following your stayover. We hope to welcome you back for another positive experience. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mercure Perth
Lovely hotel friendly and helpful staff
Soggiorno di 1 notte a gennaio 2024
Risposta di caryn kelly - operations manager, il giorno 10 feb 2024
Dear John, Thankyou for taking the time to leave us a review. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice Perth Break.
Nice hotel right in centre of Perth. Easy walking around Perth Plenty of good choices for food and drink nearby. Hotel very clean, nice staff although did not spend much time there.
Soggiorno di 2 notti a febbraio 2024
Risposta di caryn kelly - operations manager, il giorno 10 feb 2024
Dear Paul, Thankyou for taking the time to leave us a review. Its central location is a great attribute to the hotel. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Tired hotel
Bed comfortable but decor is tired and needs refreshing and updating. Chair in room was ripped vinyl Bathroom poorly decorated
Soggiorno di 1 notte a febbraio 2024
Risposta di caryn kelly - operations manager, il giorno 10 feb 2024
Dear Guest, Thankyou for taking the time to leave us a review. We are sorry to read of the room decor over you stay and we hope this did not affect your overall experience. Kind Regards, Team Mercure Perth Scotland

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di caryn kelly - operations manager, il giorno 10 feb 2024
Dear Stephen, Thankyou for your rating. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The room was nice and quiet and comfortable but could sorely do with some aesthetic tidy up, grouting around sink peeling and a bit unsightly, confusing light switches
Soggiorno di 1 notte a febbraio 2024
Risposta di caryn kelly - operations manager, il giorno 10 feb 2024
Dear Lisa, Thankyou for taking the time to leave us a review. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

8/10 Buono

Derek

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 3 feb 2024
Dear Derek, Thankyou for taking the time to leave us a rating after your stayover at the hotel. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

8/10 Buono

Dale

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good for nights stay
Clean and tidy, bit dated in places. Done the job
Soggiorno di 1 notte a gennaio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 3 feb 2024
Dear Dale, Thankyou for taking the time to leave us a rating after your stayover at the hotel which was clean and tidy. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Thomas

Soggiorno di 1 notte a gennaio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 3 feb 2024
Dear Thomas, Thankyou for taking the time to leave us a rating after your stayover at the hotel. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Craig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff all helpful and friendly
Soggiorno di 1 notte a gennaio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 3 feb 2024
Dear Craig, Thankyou for taking the time to leave us a rating after your stayover at the hotel with helpful and friendly staff. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Dissatisfied with stay
First room given heating was not working and after complain in room was changed. When waking up next morning for shower water was not working. Had to leave without showering and dissatisfied with services at the property.
Soggiorno di 1 notte a gennaio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 3 feb 2024
Dear Guest, Thankyou for taking the time to leave us a review after your stayover at the hotel. We are sorry to read of the issues you faced over your stay and rest assured we will be taking steps to improve so this does not happen again. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Caryn Kelly - Operations Manager, il giorno 3 feb 2024
Dear Karen, Thankyou for taking the time to leave us a rating after your stayover at the hotel. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Petru, West Lorne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 17 gen 2024
Dear Petru, Thanks for your rating! Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Ugur

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect
Soggiorno di 1 notte a dicembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 27 dic 2023
Dear Ugur,Thanks for your rating!Kind Regards,Operations Manager, Mercure Perth Scotland

8/10 Buono

David

Viaggio di coppia
Mi è piaciuto: Pulizia
Short walk to Shops, Restaurants & Lively Pubs.
Soggiorno di 2 notti a dicembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 19 dic 2023
Dear David, thankyou for taking the time to leave us a review. we hope to welcome you back to the hotel again soon.kind regards, team Mercure Perth Scotland

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Very friendly
Room was very nice. Let down by the lack of safety rail in the shower. The shower controls were very difficult to operate especially if you had difficulty gripping the control. Cracked sink was not a good sign.
Soggiorno di 1 notte a dicembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 19 dic 2023
dear guest, thankyou for taking the time to leave us a review. we are sorry to read that the hotel did not meet your expectations and have passed these issues onto our maintenance team.kind regards, team mercure perth

10/10 Eccellente

william

Soggiorno di 1 notte a dicembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 19 dic 2023
dear william, thanks for your rating! team mercure perth

2/10 Terribile

Gordon

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I would like to say our stay here was cut short, the rooms were freezing and that's not a joke we had the heating on maximum and we could feel the cold in the room , the maximum bar was letting out minimum heat like maximum was number 1 on the radiator. The staff ended up getting us a plug in radiator which helped if you put it on full overnight. Also i was not informed that on the Saturday night there was going to be a party so the noise of drunk people going to there rooms from 12.30am to around 1.45am was a bit frustrating to say the least. And because they had a party in the restaurant we had to sit in a bar at 7.30pm when it was full of people for the party and we had to endure noise and foul language whilst eating. The cleanliness of the hotel was not great either with the sticky feeling on the chairs and dirt stains on the seats. I definitely won't be back. Disgruntled customer.
Soggiorno di 2 notti a dicembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 19 dic 2023
Dear Gordon,Thank you for taking the time to share your experience with us. We regret that your stay was cut short due to the issues encountered and apologize for any inconvenience caused. At Mercure Perth Hotel, we strive to offer complete comfort and satisfaction for each of our guests. As such, we take all feedback seriously in order to ensure we are consistently meeting and exceeding expectations. We appreciate you bringing this matter to our attention and will use your comments to make necessary improvements so that this situation does not occur again in the future. Since your departure we have spoken directly and resolved these issues for you. We hope you return to the hotel again in order for us to make it a more positive experience for you.Kind Regards, Team Mercure Hotel Perth Scotland

10/10 Eccellente

Laura

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 19 dic 2023
dear laura, thanks for your rating! team mercure perth

6/10 Soddisfacente

Laura

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Tired, tired, tired.
First, the good points - very central with free parking, generally very clean, reception staff welcoming and pleasant. I also feel, given the original use of the building, the features in the reception area are lovely. The bad points -We have stayed here before but it was quite some time ago and it shows in the general appearance of the hotel. Furniture in the bedroom and sanitaryware in the bathroom are all well past their sell-by date. The bath panel was damaged and shabby and silicon around the bath disgusting. None of the pillows were comfortable. The room was quiet but given the noise from above when we dropped our case off earlier in the day, I suspect there was no one in the room above the night we stayed. We didn’t use the bar or restaurant so cannot comment about either. Our stay was not expensive and the hotel served it’s purpose but it is in desperate need of an overhaul. Such a shame as it has such potential.
Soggiorno di 1 notte a novembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 21 nov 2023
Dear Laura, Many thanks for taking the time to leave us a review! We are glad to hear you enjoyed the central location and free parking from the hotel, also that the staff were welcoming and pleasant. We are sorry to read that the hotel was not up to the standard you expected, we hope you chose to return again to the hotel! Kind Regards, Team Mercure Perth Scotland

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 21 nov 2023
Dear David, Many thanks for your rating!Kind Regards, Team Mercure Perth Scotland

10/10 Eccellente

Elaine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 21 nov 2023
Dear Elaine, Many thanks for your rating!Kind Regards, Team Mercure Perth Scotland

4/10 Scarso

Perla

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 6 nov 2023
Dear Perla, Thankyou for taking the time to leave us a rating!Kind Regards, Mercure Hotel Perth Scotland

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff were lovely, room was clean and comfortable, perfect hotel!
Soggiorno di 1 notte a ottobre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 3 nov 2023
Dear Guest,Thank you for your kind words about the Mercure Perth Hotel! We are so pleased that you enjoyed your stay here and found it to be clean and comfortable. It is our utmost priority to provide an excellent experience for all our guests, and we are glad that we could make your stay perfect. Thank you for taking the time to share your review with us.Kind Regards, Operations Manager Mercure Hotel Perth Scotland

8/10 Buono

annette

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Nice stay
Nice stay for one night. Breakfast was good.
Soggiorno di 1 notte a ottobre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 25 ott 2023
Dear annette,thank you for choosing our hotel for your stay. We are glad to hear that you had a nice stay and enjoyed our breakfast. We hope to welcome you back in the future.Kind Regards, Mercure Hotel Perth Scotland

10/10 Eccellente

Ugur

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Heater wasn’t working
Soggiorno di 1 notte a ottobre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 25 ott 2023
Dear ugur, we apologize for the inconvenience caused by the heater not working. Our maintenance team has been notified and will promptly address the issue. Thank you for bringing this to our attention and leaving us a rating!Kind Regards, Mercure Hotel Perth Scotland

10/10 Eccellente

Rick

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable city-centre stay.
Comfortable stay, and very friendly staff, but not sure what you mean asking about "eco-friendliness" ... that is a total irrelevance to most people, myself included.
Soggiorno di 1 notte a ottobre 2023
Risposta di caryn kelly - operations manager, il giorno 11 ott 2023
Dear Rick,Many thanks for taking the time to write this review.Kind Regards, Mercure Perth Scotland

6/10 Soddisfacente

Marion

Mi è piaciuto: Personale e servizio
Overnight stay
The hotel is not really suitable for anyone with mobility issues as there is no lift. They do have some rooms on the ground floor so make sure you mention any issues beforehand. We forgot to say I walked with crutches and were allocated a room on the 2nd floor. When we went back to reception the girl tried to give us a room on the ground floor however the room was being renovated. As we were there with another couple we swapped with them but this was still on 1st floor and lots of stairs! We were given a voucher for a drink each from the bar but on checking out it looked like we had been inadvertently charged for them. Other than this the hotel has lots of character which we love but sadly we wont be back due to lack of facilities for disabled guests.
Soggiorno di 1 notte a ottobre 2023
Risposta di caryn kelly - operations manager, il giorno 11 ott 2023
Dear Marion,Many thanks for taking the time to write this review.Kind Regards, Mercure Perth Scotland

8/10 Buono

jean-baptiste

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ECOSSE
EN COUPLE
Soggiorno di 1 notte a settembre 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 20 set 2023
Dear Jean-Baptise,Thankyou for taking the time to leave us a rating!Kind Regards, Operations Manager - Mercure Perth Scotland

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very cute hotel. Modern room comparatively to the other places we were in Scotland. Best bed by far. The only issue with it was the bathroom ventilation. The town is nice but was quiet when we were visiting. We didn't have a lot of time to explore but it looked like there was potential.
Soggiorno di 1 notte ad agosto 2023
Risposta di caryn kelly - operations manager, il giorno 20 ago 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caryn Kelly - Operations Manager

2/10 Terribile

Karl

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
DO NOT STAY HERE
I booked this hotel as it appeared very pleasant, had a car park, restaurant and bar. Upon entering the hotel you notice that it is looking tired, but the biggest shock was still awaiting me, The Room My little heart sank as I opened the door, the carpet was horrible, the furniture dark and foreboding, the window would not stay open, the bed rolled away every time I sat on it, some of the bathroom tiles have been hand painted to try and cover the holes, the toilet took after the bed, in so far as it too moved when sat on. I could go on, but to sum it up it is grubby!!!!! They ran out of orange juice at breakfast on day two, never saw orange again!!!, and in four days worth of breakfasts we never managed to get all the cooked items we wanted at once, at least one item was always missing i.e. eggs, bacon, beans, sausage, mushrooms, scones never came out together. I wont mention the amount of times we got to our rooms only to find the card didn't work, and no it was not stored near a phone I feel completely RIPPED OFF as I have stayed in nicer hotels for half the price, don't be deceived by the photographs. Nearly forgot, as I had booked four rooms for four nights, I was told that there were welcome packs in our rooms.... Fruit, Water, Chocolate perhaps?. No, it was just a card to hang on the door if we wanted our rooms cleaned whilst we were out!!!!!!!! I did feel sorry for the staff, as they were getting complaints virtually every time I walked through the lobby
Soggiorno di 4 notti ad agosto 2023
Risposta di Caryn Kelly - Operations Manager , il giorno 16 ago 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caryn Kelly - Operations Manager

10/10 Eccellente

Michaela

Mi è piaciuto: Personale e servizio e servizi
Great Garden
Soggiorno di 2 notti ad agosto 2023
Risposta di caryn kelly - operations manager, il giorno 16 ago 2023
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

10/10 Eccellente

Derek

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Weekend stay
Excellent location. Good friendly staff. good breakfast
Soggiorno di 2 notti ad agosto 2023
Risposta di caryn kelly - operations manager, il giorno 16 ago 2023
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

8/10 Buono

Willem

Soggiorno di 1 notte ad agosto 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 14 ago 2023
Dear Guest,Thanks for your rating.Sincerely,Caryn Kelly - Operations Manager

8/10 Buono

Samuel

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
A pleasant stay
Well located with friendly staff and good service. Rooms are in need of a refresh but overall a pleasant stay
Soggiorno di 3 notti ad agosto 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 14 ago 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Caryn Kelly - Operations Manager

8/10 Buono

Balint

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 14 ago 2023
Dear Guest,Thanks for your rating.Sincerely,Caryn Kelly - Operations Manager

6/10 Soddisfacente

Laura

Soggiorno di 1 notte a luglio 2023
Risposta di Caryn Kelly - Operations Manager, il giorno 1 ago 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Caryn Kelly - Operations Manager