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Recensioni per Hampton Inn & Suites Petoskey

2.5 out of 5
Hampton Inn & Suites Petoskey
920 Spring St, Petoskey, MI

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 347 su 739 recensioni" "
Valutazione di 8 - Buono. 256 su 739 recensioni" "
Valutazione di 6 - Soddisfacente. 78 su 739 recensioni" "
Valutazione di 4 - Scarso. 40 su 739 recensioni" "
Valutazione di 2 - Terribile. 18 su 739 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Jennifer

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was wonderful here. Clean, staff was helpful and polite, beds were comfortable and plenty of parking. My issue was the breakfast. When I pay a little extra to stay at the Hampton, I do expect breakfast to be better than what they had. Most of the food, if it wasn't gone, was cold and they ran out of coffee.
Soggiorno di 1 notte ad aprile 2024
Risposta di Rknox, il giorno 1 mag 2024
Thank you for your feedback, we appreciate your business and are always looking for ways to improve. This weekend was the first weekend in a while that we sold out, and people were definitely partaking of our free breakfast. We do apologize for running out of food at times, I was helping our staff and as soon as we could put it out, it was gone. We have discussed that we will need to be better prepared in the future. We hope that you will come again, this was a situation that rarely occurs here at our Hampton and we are confident that if you chose to come back you will be pleasantly surprised.

10/10 Eccellente

Norman

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome staff, very nice pool and hot tub. Great breakfast and great views of the bay. Jacob at the front desk was superb! He had a great smile, full of wonderful information and super friendly! We will definitely come back!
Soggiorno di 1 notte a marzo 2024
Risposta di rknox, il giorno 1 apr 2024
We appreciate your business and for mentioning Jacob, he is a true asset to our company, and we like to have our guests recognize his hard work and dedication to all of you. Thank you for staying with us and we look forward to seeing you again.

8/10 Buono

Sam

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di rknox, il giorno 6 apr 2024
Thank you for your feedback, we appreciate your business and look forward to seeing you again.

10/10 Eccellente

Kelly

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Renee the desk manager is so kind. We had a great trip, only observation was the pool was pretty chilly . Otherwise the staff were all so kind and accommodating
Soggiorno di 3 notti a marzo 2024
Risposta di Rknox, il giorno 26 mar 2024
We are pleased that you enjoyed your stay and that our staff met your needs. We are sorry to hear that you found the pool a little on the chilly side, we do keep it at 82 degrees year-round per Hilton. Please come again, we have a beautiful new patio set with a grill for our guests outside the pool area.

10/10 Eccellente

Patricia

Soggiorno di 1 notte a febbraio 2024
Risposta di Rknox, il giorno 26 mar 2024
Thank you for your feedback, we appreciate your business. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Eccellente

Stephen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have stayed multiple times at this Hampton Inn and it has always been very clean and the staff have always been very efficient and attentive.
Soggiorno di 1 notte a marzo 2024
Risposta di Rknox, il giorno 26 mar 2024
Thank you for your review. We are so thrilled to hear that you enjoyed your stay with us and that you find everything consistent. We appreciate your feedback and look forward to seeing you again.

10/10 Eccellente

Christa

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A great place to stay while coming up to check on our new construction!
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Abigail

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The best hotel breakfast and the nicest staff!
Soggiorno di 1 notte a marzo 2024
Risposta di rknox, il giorno 9 mar 2024
Thank you for staying with us! We appreciate your feedback and for mentioning our awesome staff here. We are pleased that you enjoyed our breakfast. Please come again.

10/10 Eccellente

Dina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent - very clean
Soggiorno di 1 notte a febbraio 2024
Risposta di rknox, il giorno 9 mar 2024
We are so pleased that you enjoyed staying in one of newly renovated rooms. Our housekeeping staff does a great job, so thank you for mentioning them! We look forward to seeing you again.

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Mandy

Soggiorno di 1 notte a febbraio 2024
Risposta di rknox, il giorno 26 mar 2024
We appreciate your business and thank you for your feedback. We are thrilled that you enjoyed your stay with us and we look forward to seeing you again.

10/10 Eccellente

timm

Viaggio di coppia
My wife said it was very clean and I know she means it was clean ! Very nice check in . People nice and friendly!
Soggiorno di 1 notte a febbraio 2024
Risposta di rknox, il giorno 24 feb 2024
Thank you! Our housekeeping staff works hard each day to ensure all of the rooms are clean and ready for all of our guests. We appreciate you staying with us and we look forward to seeing you again soon!

10/10 Eccellente

Alexandru

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, modern, friendly stuff.
Soggiorno di 2 notti a febbraio 2024
Risposta di Rknox, il giorno 21 feb 2024
Thank you for staying with us, we are so proud of our "new" look and are pleased you enjoyed the changes.Please come again, we have a great new patio for summer grilling.

10/10 Eccellente

Bryan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
staff super friendly
Soggiorno di 1 notte a febbraio 2024
Risposta di rknox, il giorno 10 feb 2024
Thank you for mentioning our staff, we are very lucky to have such friendly wonderful people working with us. Please come back soon.

8/10 Buono

Erin

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Only dislike… the bathroom door offered zero privacy.
Soggiorno di 2 notti a febbraio 2024
Risposta di rknox, il giorno 7 feb 2024
Thank you for your review, we completely understand your issue with the bathroom door. We are hoping that going forward that Hilton will change the design and go back to standard doors. We look forward to seeing you again.

10/10 Eccellente

Kathleen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Family Ski Weekend
Overall the room was neat & clean, no issues. The staff was exceptionally nice & helpful, never felt like you were bothering anyone. Breakfast was just enough to get you going for the day, super friendly staff working the break as well. I would definitely stay here again and recommend it.
Soggiorno di 2 notti a gennaio 2024
Risposta di Rknox, il giorno 30 gen 2024
We are so pleased that you enjoyed your stay with us, and were able to enjoy meeting some of our wonderful staff members. We look forward to seeing you again.

8/10 Buono

Chrissy

Soggiorno di 1 notte a gennaio 2024
Risposta di rknox, il giorno 10 feb 2024
Thank you for staying with us, please come see us again when you find yourself in Petoskey.

10/10 Eccellente

Jeff

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location is great. Staff is fantastic!
Soggiorno di 2 notti a gennaio 2024
Risposta di rknox, il giorno 15 gen 2024
Thank you for staying with us, we appreciate your feedback and your business. We are pleased to hear that our staff met you expectations. We are very lucky to have such a wonderful staff here, thank you for recognizing them.Please come again, we look forward to seeing you again.

10/10 Eccellente

james

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di rknox, il giorno 15 gen 2024
We are pleased that you enjoyed your stay. We hope that you liked all the wonderful changes that our renovation brought to our hotel.Please come again, we look forward to seeing you again.

10/10 Eccellente

Toni

Soggiorno di 1 notte a dicembre 2023
Risposta di Rknox, il giorno 22 dic 2023
Thank you for your feedback, we are pleased to hear that you enjoyed your stay with us. We hope you enjoyed the newly renovated rooms. We look forward to seeing you again. Happy Holidays

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di rknox, il giorno 22 dic 2023
We are so pleased that you enjoyed your stay with us. Thank you for choosing our property. Please come back soon. Happy Holidays

8/10 Buono

Erin

Soggiorno di 1 notte a dicembre 2023
Risposta di rknox, il giorno 9 mar 2024
Thank you for your business, we appreciate you choosing to stay with us here at the newly renovated Hampton Inn Petoskey. We hope that you were able to do all the fun things you wanted to do. Please come again.

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel with an awesome view of the Bay.
Check in was great. Breakfast and coffee were delicious.
Soggiorno di 1 notte a dicembre 2023
Risposta di Rknox, il giorno 10 dic 2023
We are so pleased that you were able to enjoy our complimentary breakfast in our newly remodeled room. Thank you for staying with us and we look forward to seeing you again. Happy Holidays

10/10 Eccellente

James

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just recently remodeled and it’s nice and clean. Beds are comfortable. Breakfast works
Soggiorno di 1 notte a dicembre 2023
Risposta di Rknox, il giorno 10 dic 2023
We are so pleased that you enjoyed your stay with us, thank you for your feedback. It is nice to finally be able to share our full remodel with all of our loyal guests.Please come back soon. Happy Holidays!

10/10 Eccellente

Gary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very enjoyable
Soggiorno di 1 notte a dicembre 2023
Risposta di rknox, il giorno 5 dic 2023
Thank you for staying with us, we greatly appreciate your business. Please come see us again!Happy Holidays from all of us here at the Hampton Inn Petoskey!

8/10 Buono

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice property and delicious breakfast.
Soggiorno di 1 notte a novembre 2023
Risposta di Rknox, il giorno 19 nov 2023
We are so pleased that you enjoyed your stay, and that you were able to join us for breakfast. Thank you for your business, we appreciate you.

10/10 Eccellente

Jennifer

Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Jill

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Rknox, il giorno 1 nov 2023
Thank you for your business, Jill, we appreciate you choosing to stay with us. Please come again soon!

10/10 Eccellente

Julia, Grand Haven

Soggiorno di 2 notti a ottobre 2023
Risposta di Rknox, il giorno 19 nov 2023
Thank you for staying with us, we are so pleased that you enjoyed your stay in one of our newly renovated rooms. We look forward to seeing you again.

10/10 Eccellente

Kenneth, Caledonia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Christine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place
Soggiorno di 1 notte a ottobre 2023
Risposta di rknox, il giorno 1 nov 2023
We are thrilled that you enjoyed your stay with us here in our newly renovated Hampton Inn Petoskey.Please come again soon! Best wishes in all your travel adventures.

10/10 Eccellente

Inderpreet

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was great
Soggiorno di 1 notte a ottobre 2023
Risposta di rknox, il giorno 30 ott 2023
We are so pleased that you enjoyed your time here in our newly renovated hotel. Thank you for your business, we look forward to seeing you again.

10/10 Eccellente

Tiffany

Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Matt

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Newly remodeled. Clean. Nice pool area. No vending or snack shop installed yet, but dollar tree one block away.
Soggiorno di 2 notti a ottobre 2023
Risposta di rknox, il giorno 30 ott 2023
Thank you for your business, we appreciate you staying with us and trying our one of our renovated rooms. We finally have our suite shop back up and open, we hope that you will come back to experience all the wonderful changes.

4/10 Scarso

Dawn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel Under Construction?
When booking, not told that the hotel is under construction. Things missing in the room: plastic cups in the bathroom, suitcase stands, a working phone to the front desk, and a clock. The phone didn't work and was labeled for room 114, when we were in room 112. The toilet wouldn't flush completely. The spickets in the shower are not connected and fell off easily. The staff was very helpful, the breakfast was awesome. The coffee was fabulous. Loved the refurbed room, all clean and fresh, but see above. And, when I booked, I should have been told that the hotel was under construction.
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Devanir

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very convenient and nice staff

10/10 Eccellente

Martin

Viaggio con la famiglia
Mi è piaciuto: Servizi
Room was wonderful, Hotel was clean throughout and the Staff were very nice and accommodating.
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Elbert

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was under major repair with no prior notice.
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Teresa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice property. Enjoyed our stay.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Renee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful facility
Newly renovated room is beautiful. Staff very friendly. My only complaint would be the construction worker who walked into the breakfast bar (specifically by the food) and loudly and voraciously blew his nose. Quite disgusting. Could have been done away from the food. Everything else has
Soggiorno di 1 notte a settembre 2023
Risposta di Rknox, il giorno 28 set 2023
Thank you for your review, we are so pleased that you enjoyed your newly renovated room. We apologize for the incident in breakfast, in the future, please always find a manager, we would have handled it right then and there. Please come again, renovations are almost complete, which means no more construction guys.

8/10 Buono

Elizabeth

Viaggio con la famiglia
The property is being redone and construction workers and equipment was everywhere. With that being said the staff and other parts of the property were in tip top shape!
Soggiorno di 1 notte a settembre 2023
Risposta di Rknox, il giorno 22 set 2023
Thank you for your feedback, we appreciate your business, especially during our renovation. We are thrilled that you enjoyed the newly renovated rooms. We are excited to be almost done with the project so we can share all the changes with our loyal guests. Please come again and check them out!

2/10 Terribile

David

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Hotel completely torn up for remodeling. No lobby or main entry. Workers everywhere. Entry through side door by pool, just a total mess. Refused any adjustment and just told us we could cancel and find another hotel if we weren’t happy.
Soggiorno di 1 notte a settembre 2023
Risposta di Rknox, il giorno 28 set 2023
We apologize for any inconvenience you may have experienced while staying with us. Expedia has known about our hotel renovation since March, so they should have passed the information on to concerning the renovations. We have been offering any guest that comes and is unhappy with the construction the opportunity to choose another hotel. We have done our best to make sure our guests are notified with the information so they may choose to come or book with us on another day. We do hope that you enjoyed your newly renovated room and will try us again once the project is complete.

2/10 Terribile

Jacalyn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
What didn't I like? Everything. This property is under construction and had been since March. I booked this in June not a word was said about any construction. I paid over $400.00 a night for this,??? Saturday and Sunday they start at 8? We ate breakfast with the workers. I expect much more from Hampton,/Hilton. I am a Hilton honors my member, I'm so disappointed. My daughter and I came for a lovely weekend to share and this was ridiculous. I won't stay here ever again, ever. Even after the remodel. This property should have been closed then remodeled than reopened. Someone owes me a total refund.
Soggiorno di 2 notti a settembre 2023
Risposta di Rknox, il giorno 11 set 2023
We can understand your frustration concerning the renovations going on. It is the final stage, and yes that unfortunately means our public areas and breakfast. We have listed our renovations on all websites, Hilton and all 3rd party sites like this one so that our guests can decide to visit now or wait. The staff has no choice in if we are open or not, they are doing their best in a difficult situation, but reviews like this hurts them. We wish you well in all your future travels.

8/10 Buono

Susan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Under construction
We stayed here over Labor Day weekend, and there were renovations going on. The main floor which included the breakfast area and check-in desk were all under construction however, the floor we stayed on was just fine. Our room was clean and the staff was friendly but I would’ve liked it better if the entire hotel was operating.
Soggiorno di 2 notti a settembre 2023
Risposta di R, il giorno 11 set 2023
Thank you for your feedback, we appreciate you staying with us during our renovation. We understand it was a bit shocking in the lobby area, but the rooms upstairs are wonderful, and we are excited to have the whole project completed to share with all of our loyal guests. Please come see for yourself later this fall.

4/10 Scarso

Jill

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Unfortunately we were there during construction being done to hotel, it was dirty with one elevator for entire place while stairs were out of service. For the price you pay to stay here their guests should be compensated for the inconvenience and dirtiness.
Soggiorno di 2 notti ad agosto 2023
Risposta di Rknox, il giorno 5 set 2023
We can understand your frustration concerning our renovation, it can be louder than normal with dust everywhere. We did discount our normal summer rates to make up for the inconvenience a bit. This is the last of the work to be done, unfortunately, it is the main lobby and breakfast areas. When it is complete this fall, it will be amazing. We hope that you will come back and try us again. This is all being done to better the experience for all our loyal guests.

4/10 Scarso

Peter

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel was being renovated; access to the property was limited since the lobby was closed and the check in desk was located near the elevators. Workers were there every day and construction was noisy. But the $536.50 charge for 2-nite stay was full price; and to top this they charged $83.25 for having a pet (never told me about this charge). TOTALLY UNSATISFACTORY!
Soggiorno di 2 notti ad agosto 2023
Risposta di Rknox, il giorno 3 set 2023
We feel your frustration concerning our renovation and the inconvenience it can cause our guests. We have listed our hotel being under renovation with all our travel partners since the project began in March, This way, our guests can decide for themselves whether to visit us now or come after. We apologize if you were not notified by your booking company. We have been pet- friendly since April 2022 and also list on all our sites that we have a pet fee. On a positive note, you were able to stay in one of our renovated rooms while staying with us and experience the fresh, updated, all new furniture, linen, etc while staying with us. We welcome you to come stay with us again once the project is completed later this fall.

4/10 Scarso

Ron

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
STAY AWAY!!! MAJOR RECONSTRUCTION UNDERWAY!
Hotel is under MAJOR renovation! Lobby is completely torn up. All lobby common areas are closed. No work out room! No one on the hotel staff ever addressed the construction mess or inconvenience. Oh, and by the way they charged us full price… $350.00 a night! Our room had been recently upgraded, so it was nice, but overall experience was not good.
Soggiorno di 1 notte ad agosto 2023
Risposta di Rknox, il giorno 3 set 2023
We apologize for your inconvenience, but we have listed our renovations with all our travel partner sites since the project began in March. We are in the final stages of the renovation, which happens to be the public areas, our front desk area, and the breakfast room. Our front desk staff has done everything in their power to let the guests know that we truly understand that they may not want to stay with us during this time. A lot of what is going on, is out of their control.We are pleased that you enjoyed staying in one of our completed renovated rooms, with all new everything in it. We hope that you will come back once the project is completed, we believe that you will enjoy the new and updated lobby and breakfast area.

10/10 Eccellente

Inderpreet

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice staff
Soggiorno di 1 notte ad agosto 2023
Risposta di Rk, il giorno 11 set 2023
Thank you for your positive comment to our staff, they are working under stressful conditions and its nice to have some positivity for them. Please come stay with us again once the renovations are complete later this fall.

10/10 Eccellente

TONYA

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very a clean and great soot
Soggiorno di 2 notti a luglio 2023

10/10 Eccellente

Anne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Rknox, il giorno 1 ago 2023
We are so pleased you enjoyed your time with us, we appreciate your business, especially during our renovations. Please come again once the project is complete in the fall, we have some amazing changes coming up for a better guest experience for all.