Suite monolocale Deluxe, 1 letto king, non fumatori | Una scrivania, postazione laptop, ferro/asse da stiro

Recensioni per Baymont by Wyndham Piqua

2.5 out of 5
Baymont by Wyndham Piqua
950 East Ash Street, Piqua, OH

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 216 su 831 recensioni" "
Valutazione di 8 - Buono. 251 su 831 recensioni" "
Valutazione di 6 - Soddisfacente. 168 su 831 recensioni" "
Valutazione di 4 - Scarso. 110 su 831 recensioni" "
Valutazione di 2 - Terribile. 86 su 831 recensioni" "

7,0/10

Pulizia

8,0/10

Personale e servizio

7,0/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Matthew

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I had rooms booked One room for 2 nights and 1 room for 1 night This place was so dirty that I only stayed 1 night and stayed elsewhere for my 2nd night
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 15 mag 2024
Hello Matthew, We are sorry to hear that your experience did not meet your expectations. We encourage you to reach out to our management team directly to discuss your concerns further. We value your feedback as it helps us improve our services for future guests.

10/10 Eccellente

Giveaway

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing stay for us. They were so nice at the front desk and accommodating. Breakfest was really good too! Fresh bagels and muffins were so good!
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Giveaway,We are delighted to hear that you had an enjoyable stay with us and that our staff made a positive impression on you. It's great to know that you appreciated our delicious breakfast offerings, including the fresh bagels and muffins. Thank you for sharing your feedback with us!

6/10 Soddisfacente

Don

Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Don, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly if there are any details from your experience that we could learn and improve from. We value your input and hope to welcome you back soon.

2/10 Terribile

Tonia

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
They checked me into a dirty room so I had to go back downstairs with 3 kids. The pool was freezing inside the pool and outside the pool.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Tonia, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable in enhancing our services for future guests. We recommend contacting our management team to discuss your concerns further. Thank you for sharing your review with us.

10/10 Eccellente

Diane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was great can walk to cracker barrel. However Expedia dropped the ball. I was charged an addition fee for my dog. Expedia should have included that information
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Diane,We're pleased to hear that you enjoyed our property and its convenient location. Regarding the pet fee concern, please note that the terms and conditions of your booking are typically set by the third-party booking platform. For any discrepancies or additional charges, we recommend contacting Expedia directly for further assistance. Thank you for choosing to stay with us.

6/10 Soddisfacente

Vicki

Viaggio con la famiglia
close to restaurants, nice park in walking distance. close to walmart.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Vicki, We're delighted to hear you enjoyed our convenient location near restaurants, a lovely park, and a nearby Walmart. We hope this enhanced your stay and look forward to welcoming you back for another enjoyable visit.

10/10 Eccellente

Thomas, Dearborn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fast and easy check in. Comfy rooms. Very close to train tracks but we didn't mind. We just laughed every time it went by. The pool is open until midnight.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Thomas,We are delighted to hear you had a smooth check-in and enjoyed our comfortable rooms. We appreciate your understanding regarding the train tracks nearby. It's great that you had a good sense of humor about it! We're thrilled you were able to make use of our pool until midnight. Thank you for sharing your feedback with us!

6/10 Soddisfacente

Michael

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Staff was friendly and helpful. Our room was generally clean if also a bit worn. Breakfast was mediocre with the usual offerings.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 15 apr 2024
Hello Michael, Thank you for sharing your feedback with us. We are pleased to hear you found our staff friendly and helpful during your stay. We appreciate your comments about the cleanliness of your room and will share this with our housekeeping team. We aim to provide a variety of breakfast options to cater to different preferences. Your input is valuable to us as we strive to improve our services.

6/10 Soddisfacente

Carol

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Entire floor was sticky, shoes squeaked when walking over it, mold in bathroom and large accumulation of dirt in back of sofa. Reported to desk.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello Carol,Thank you for sharing your feedback with us. We take all guest comments seriously and will address this matter with the team. We strive to provide a comfortable stay for all our guests and regret any inconvenience caused during your visit.

8/10 Buono

Patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 4 apr 2024
Hello Patricia, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Eccellente

john

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello john,We are amped to hear that you had a wonderful experience at our hotel! Our team looks forward to welcoming you back soon for another fantastic stay.

10/10 Eccellente

Arthur

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really cleaned up the place. Everything was really good
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Arthur,We are thrilled to hear that you found our hotel clean and enjoyable during your recent stay. Our team works hard to maintain high standards of cleanliness and service. We hope to welcome you back in the future for another positive experience.

8/10 Buono

Linda

Mi è piaciuto: Personale e servizio
The location was 5 min. from our event. Beds were clean and comfortable. Room needed some updating but they looked like they were in the midst of working on that effort. The room could have used a simple vacuuming before we arrived.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Linda,We're delighted to hear you found our location convenient and our beds comfortable. We appreciate your feedback on the room's updating progress and will share your comments with the relevant team for improvement. Thank you for bringing the cleanliness concern to our attention.

10/10 Eccellente

Amy K

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent place to stop on i75 Clean and comfortable beds.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Amy K,We're thrilled to hear you found our hotel clean and our beds comfortable. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Soddisfacente

Garry

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 7 mar 2024
Hello Garry, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly with any specific feedback so we can address any issues accordingly. We appreciate your stay with us.

10/10 Eccellente

Michael

Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Michael,We are thrilled to hear that you had a fantastic experience during your stay! We look forward to welcoming you back again soon for another exceptional visit.

2/10 Terribile

Allison

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I had to give cleanliness a star because it does not accept no stars. I do not recommend this place, and will not stay here again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 2 mar 2024
Hello Allison,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Your comments will be shared with our team for further review. Thank you for bringing this to our attention.

8/10 Buono

Cory

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Cory, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Soddisfacente

Trevor

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Room wasn’t clean. Shower had another persons hair in it.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 14 feb 2024
Hello Trevor, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your valuable input and will forward your comments to our housekeeping team for their immediate attention. We strive to maintain high cleanliness standards and will address this issue accordingly.

8/10 Buono

Sonja

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Train track running beside building
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 14 feb 2024
Hello Sonja,Thank you for sharing your feedback. We understand that the proximity of the train track may have affected your stay. We strive to provide a comfortable experience for all guests and apologize for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

4/10 Scarso

Phyllis

Viaggio con la famiglia
Uma who was at the desk, running the breakfast and checking rooms on Sunday was wonderful. But the elevator was dirty on the metal walls and door. Our room 301 had stains on the wall behind the chair and the chair was dirty; had ti put towels on the arms. The heat light in the bathroom was broken, shower curtain was about to come off and the towel rack by the sink fell off. Not a good experience.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 14 feb 2024
Hello Phyllis, Thank you for sharing your feedback with us. We appreciate your kind words about Uma's service. We apologize for the cleanliness issues you encountered in the elevator and your room. Our housekeeping team has been informed to ensure thorough cleaning and maintenance in these areas. We apologize for any inconvenience this may have caused and appreciate your understanding.

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very friendly, the facility was clean and the breakfast was great
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 14 feb 2024
Hello James,Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words about our friendly staff, clean facilities, and delicious breakfast. We strive to provide exceptional service to all our guests and we are thrilled to hear that we met your expectations. We hope to welcome you back again in the future for another enjoyable stay.

6/10 Soddisfacente

Nadine

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel needed some serious upgrading. The room was good but the bathtub/shower was very dated. Tub was stained and the drains were in need of replacing. The toiletries provided were very nice. Breakfast was adequate
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello Nadine,Thank you for your feedback on your recent stay with us. We appreciate your comments about the room and the toiletries provided. We apologize if the condition of the bathtub/shower did not meet your expectations. We have noted your concerns about the tub and drains for future improvement. We are glad to hear that you found the breakfast to be adequate. We hope to have the opportunity to welcome you back in the future for an improved experience.

6/10 Soddisfacente

Kevin

Did not care for the location. The room was ok.
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Kevin, Thank you for sharing your feedback with us. We appreciate your comments regarding the location and the room. We strive to provide comfortable accommodations for all our guests. We hope you had a pleasant overall stay and we value your input to help us improve our services.

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best place I've slept at in a long time.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 16 gen 2024
Hello Nancy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. We hope to welcome you back in the future for another great stay!

6/10 Soddisfacente

Jim

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Jim,We appreciate you taking the time to rate our hotel. We apologize if there were any aspects of your stay that did not meet your expectations. If there is any specific feedback you would like to share with us, please don't hesitate to reach out to us directly. We value the opportunity to address any issues and ensure a better experience for our future guests.

10/10 Eccellente

Amber

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 28 gen 2024
Hello Amber,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future for another amazing stay. Safe travels!

4/10 Scarso

Amber

Non mi è piaciuto: Pulizia e personale e servizio
Condom trash under the mattress sheets dirty
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Amber,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused and take your feedback seriously. We strive to maintain cleanliness and ensure a comfortable stay for all our guests. Please contact our management team directly so they can investigate further.

8/10 Buono

Patricia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We always stay at the Baymont both going and returning from wintering south. Good place for a one night stay. Nice beds, easy to operate T.V. Clean and nice welcoming staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Patricia,Thank you for choosing to stay at the Baymont during your travels. We're glad to hear that you found our beds comfortable and our staff welcoming. We strive to provide a clean and pleasant experience for our guests, and it's great to know that we met your expectations. We appreciate your loyalty and look forward to welcoming you back on your next journey.

6/10 Soddisfacente

Tina

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 15 dic 2023
Hello Tina, We appreciate you choosing to stay with us and taking the time to leave a review. We value your opinion and would love to hear more about your experience so we can address any issues. Please reach out to our hotel directly to share your feedback. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Buono

Marian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good value for money.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 dic 2023
Hello Marian,Thank you for choosing our hotel for your stay. We're pleased to hear that you found our property to be good value for your money. We appreciate your feedback and hope to welcome you back in the future.

8/10 Buono

Eric

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 8 nov 2023
Hello Eric,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Eccellente

Paul

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing experience, 10/10 recommend.
Soggiorno di 5 notti a ottobre 2023
Risposta di Uma, il giorno 27 ott 2023
Glad you liked our service and hope you enjoyed your stay!

6/10 Soddisfacente

Richard

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 22 ott 2023
Hello Richard,Thank you for your feedback. We appreciate your input and will strive to improve our services to better meet your expectations.

10/10 Eccellente

charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
quick easy check in and out
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 13 ott 2023
Hello charles,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Please do consider us again on your next visit to the area.

8/10 Buono

Peter

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 13 ott 2023
Hello Peter,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Buono

Rene

Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 10 ott 2023
Hello Rene,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Scarso

Betty

Viaggio con la famiglia
We had very loud people next to us playing loud music and talking most of the night. We couldn’t get any rest at all!
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 20 set 2023
Hello Betty, Know that your voice is of tremendous importance to us and we value your comments about our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 Soddisfacente

Marc S.

Viaggio di lavoro
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I wish that I had known that it is located right next to Railroad tracks. Trains went by regularly during the night and I did not sleep well. The person who checked me in was very unfriendly. The bathroom in my room was old with cracking paint and nothing like the nice rooms shown in the advertising photos.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 19 set 2023
Hello Marc S. ,I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Eccellente

Cheryl

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 19 set 2023
Hello Cheryl,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

4/10 Scarso

Jeff

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was nothing mentioned on the website about the fact that the hotel is right next to a railroad. Neither did the person at the front desk tell us when we checked in. We found out only when the train shook the rooms' windows and it sounded like the train was going to crash through the wall. This happened sseveral time through the night. If you book at this hotel ask for a room on the front side.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 9 set 2023
Hello Jeff,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our front desk and your insights regarding our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Soddisfacente

Jessica

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Condizioni e dotazioni della struttura
Meh
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 9 set 2023
Hello Jessica, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

10/10 Eccellente

Chad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 7 set 2023
Hello Chad,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terribile

Jen

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We traveled all day and got in pretty late. The first room they put us in had dirty towels and trash still in the trash can and had a smell. That was right as you walked in the door - we did not go in further to see what else was not cleaned. They tried to put us in a lesser room-asked about rate being changed if lesser. Said since it was through Expedia - couldn't change rate. I said that wasn't OK and he finally said he could put us in a "suite" and wouldn't charge the upgrade. Walked into the new room and vinyl floor inside the door was sticky. We checked the rest of the room and the bed was decent although the sheet had a hole in it. We were so tired from travels - we just decided to sleep & figure out what to do in the morning. When I got up - I decided to take a wash cloth to the floor and the cloth ended up almost black from my cleaning of the floor. I took the cloth down to the front desk after a conversation with Expedia. Was told they would have someone clean the room right away. We were leaving for our event so crossed our fingers the room was clean when we got back. That night - came back and keys did not work. We were given excuses on why- but had not put keys anywhere but in the cup holder of our car. When getting back in - the floor still seemed sticky and there was a piece of paper/string still in same place as it was before they "cleaned". HORRIBLE Hotel! Another event goer stayed there and said his floor was also sticky. So it was not just us. Disgusting!
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 8 set 2023
Hello Jen, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Eccellente

michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 7 set 2023
Hello michael,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

2/10 Terribile

Peter

No not ever again.
Its on the same level as Motel 6 or worse. Railroad tracks next to hotel and runs quite frequent. Our original room wasnt even ready and we had later check in (about 10pm). The only positive was the auto pancake maker in the morning (that's not saying much).
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 4 set 2023
Hello Peter, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terribile

Susan

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Baymont Piqua filthy! The
We checked in and had to leave immediately to make a social engagement and we arrived back to the hotel later that evening and went straight to bed. The next morning while getting ready to go out, it became obvious that the room was filthy. We had booked through hotels.com so we contacted them to voice our concerns. The representative contacted the hotel and was told the room met the required level of cleanliness. We sent photos to hotels. com to prove our dissatisfaction and were given $150 credit. We immediately secured alternate accommodation.
Soggiorno di 3 notti ad agosto 2023
Risposta di Manager, il giorno 2 set 2023
Hello Susan,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 Eccellente

Brandon

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 1 set 2023
Hello Brandon,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Soddisfacente

Jann

Non mi è piaciuto: Condizioni e dotazioni della struttura
Good for the money.
Ok for the Hotels.com price. I didn’t realize it was close to a train track ( running outside our room) when I booked. Ask for a room away from the tracks would be my advice if that bothers you. The convenience of Cracker Barrel was a plus.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 1 set 2023
Hello Jann,Thank you for sharing your experience. We truly appreciate the insight regarding our price and your comments about our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Eccellente

Gary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our short walk to the outside. There was a nice area to walk around the hotel-green and mowed. Walking distance to a Cracker Barrel and a park with walking trails.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 26 ago 2023
Hello Gary,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our area. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.