Esterni

Recensioni per The Westin Pittsburgh, a Marriott Hotel

4 out of 5
The Westin Pittsburgh, a Marriott Hotel
1000 Penn Ave, Pittsburgh, PA

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 549 su 1001 recensioni" "
Valutazione di 8 - Buono. 274 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 99 su 1001 recensioni" "
Valutazione di 4 - Scarso. 54 su 1001 recensioni" "
Valutazione di 2 - Terribile. 25 su 1001 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Brandi

Mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Jessica

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
We stayed at this hotel because we had an event there that evening. We are local, but thought it would be nice to be able to be on sight. It was a very challenging night. I think the hotel took on more than it could handle. There was a huge gala, weddings, and proms there that evening and multiple people there for an event at the adjacent convention center. The hotel either wasn't prepared for the number of guests or hadn't properly staffed up to handle the volume of people. Check in was at 4 pm and we didn't get into our room until after 6 (our event started at 5:30 and we weren't ready so we were an hour and a half late by the time we got to the charity dinner). When we finally got to speak to a manager (who was nowhere to be found during this whole time), and after being told our room would be ready ASAP, we found out that our room wouldn't be ready until 8pm because of a deal they have with Delta to hold rooms that late for flights. Had we not raised the issue and just continued to wait patiently in the lobby, they wouldn't have said anything to us and we would have been hours late to our event. Overall poor management of the check in process and communication. Had we known we couldn't get into our room at 4, we would have gotten ready at home and then gone to the event. They really messed up on all fronts for us and I doubt I will ever stay there again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Front Office, il giorno 22 apr 2024
Dear Jessica, Thank you for being our guest and for your thoughtful review. Please accept our sincere apologies for the inconvenience and frustration you experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. In times of high occupancy, delays may occur, although we do everything possible to keep this from happening; we are grateful for your patience. We will address the issue to prevent similar situations from occurring in the future; we truly value your feedback as it helps us improve our services. Thank you again for choosing us, and we hope you will change your mind and give us the opportunity to welcome you back and provide you with the seamless experience we are known for.Be Well,Domenica Desantis,Director of Front Office

8/10 Buono

Kathy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
This property is great if you are attending something at the convention center. Lobby is beautiful and modern. Rooms are not updated and I would rate them a 3 at best. My room was old and dusty. Mattress sucked! Squeaked and was broken down on the edges.
Soggiorno di 1 notte ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 14 apr 2024
Dear Kathy, Thank you for taking the time to share about your stay at The Westin Pittsburgh. We appreciate your generous compliments about our stunning lobby. However, we are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Thank you again, and we look forward to your next visit.Be Well,Domenica Desantis,Director of Front Office

10/10 Eccellente

Judene

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Matthew

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property
Soggiorno di 3 notti a marzo 2024
Risposta di GENERAL MANAGER, il giorno 29 mar 2024
Dear Matthew, Thank you for taking the time to share about your stay at The Westin Pittsburgh. We appreciate your generous compliments about our beautiful property, and we are pleased we could be a part of enhancing your time here in Pittsburgh. We look forward to being your home whenever you are in the area.Be Well,Domenica Desantis,Director of Front Office

6/10 Soddisfacente

Francheska

Viaggio con la famiglia
They didn’t clean our room. We had to call for cleaning.
Soggiorno di 1 notte a marzo 2024
Risposta di GENERAL MANAGER, il giorno 19 mar 2024
Dear Francheska, Thank you for taking the time to evaluate our hotel. First impressions are vital for setting the tone for an exceptional stay; therefore, we are disappointed to learn about the housekeeping service issues you encountered. Your concerns have been shared with our associates, and we have taken appropriate action to ensure these issues are not repeated. We hope you will give us another opportunity to show you our commitment to exceptional hospitality on your next visit to Pittsburgh.Be Well,Domenica Desantis,Director of Front Office

6/10 Soddisfacente

Chris

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Bathroom in hotel room was very outdated and dirty.
Soggiorno di 2 notti a marzo 2024
Risposta di Director of Front Office, il giorno 13 mar 2024
Dear Chris, Thank you for sharing your thoughts with us. We are sorry for not meeting your expectations with the upkeep of our bathroom. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We appreciate your feedback and hope to have another chance to provide you with the seamless stay you deserve. Be Well,Domenica Desantis,Director of Front Office

10/10 Eccellente

Jean

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024

6/10 Soddisfacente

Anya

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
The location is great for a tournament being attached to the convention center. For the price, the hotel was average at best.
Soggiorno di 2 notti a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 10 feb 2024
Dear Anya, We focus on connecting with our guests and your feedback helps us strengthen our guest experience. We always want our guests to enjoy our optimal location, hospitality, and enhanced accommodations. Therefore, we are disappointed that your visit did not meet your expectations. Thank you for choosing us, and we hope you will give us another opportunity to confirm why we are an excellent value when visiting the area. We wish you all the best with your travels.Be Well,Domenica Desantis,Director of Front Office

4/10 Scarso

Douglas R

Viaggio con animali domestici, Viaggio di gruppo
Billing for this stay has been a nightmare. The stay was incorrectly billed 3 times, placing a large sum of money on hold in my bank account causing immeasurable cash flow concerns for me. To date I still have a hold for nearly $600 on my account in addition to the balance paid for my two night stay.
Soggiorno di 2 notti a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 9 feb 2024
Dear Douglas, Thank you for your feedback. We regret any confusion regarding the charges on your card. We are glad we could connect with you, and resolve this to your satisfaction. We hope you will give us another try the next time you are in the area.Be Well,Domenica Desantis,Director of Front Office

10/10 Eccellente

rick

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Liked the staff. Liked my room. Tv only worked some of the time however. Water and snacks too expensive! We had one complimentary water in our room for two people. Why not two? Why not four? Not enough breakfast options. Liked Bills Burgers and Bar.
Soggiorno di 2 notti a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 8 feb 2024
Dear Rick, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Pittsburgh. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. We are also glad you loved your dining experience at Bills Burgers and Bar. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was a pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Be Well,Domenica Desantis,Director of Front Office

8/10 Buono

Christian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking garage is very tight. Suggest parking at convention center
Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

Heather

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
I was disappointed that they didn't have a swimming pool, even though Google said they did. Checking in at first was very disheartening with one of their staff members, however when I received assurance from another staff member, checking in was a breeze.
Soggiorno di 1 notte a gennaio 2024
Risposta di Director of Front Office, il giorno 22 gen 2024
Dear Heather, We appreciate the time you took to share your comments. However, we regret not meeting some of your expectations. We continually strive to improve our guest experience and are grateful for your feedback. Thank you for your business, and we look forward to welcoming you again on your next visit to the area.Be Well,Domenica DesantisDirector of Front Office

10/10 Eccellente

Januery

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful staff!
Soggiorno di 1 notte a gennaio 2024
Risposta di Director of Front Office, il giorno 20 gen 2024
Dear Guest, Thank you for your generous review. We are pleased that you enjoyed your stay at The Westin Pittsburgh and that our attentive associates helped elevate your time with us. We will share your enlivening comments with them and appreciate your recognition of their excellent service. Thank you again for your business, and we look forward to your next visit.Be Well,Domenica DesantisDirector of Front Office

10/10 Eccellente

Peter

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Got an executive suite. Obviously the room was recently renovated. Everything was in great condition and the bed was so comfortable.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful. Beautiful views of the city and gorgeous lobby.
Soggiorno di 1 notte a dicembre 2023
Risposta di Director of Front Office, il giorno 30 dic 2023
Dear Robert, Thank you for choosing The Westin Pittsburgh, and for your excellent review. We are thrilled to know you had a great stay, and that you especially loved our rejuvenating property with breathtaking views. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience. Happy Holidays and Happy New Year!Be Well,Domenica DesantisDirector of Front Office

10/10 Eccellente

Ryan

Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Amy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Director of Front Office, il giorno 14 dic 2023
Dear Amy, Thank you for taking the time to share about your stay at The Westin Pittsburgh. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in Pittsburgh. We hope we will be your home whenever you are in the area.Be Well,Domenica DesantisDirector of Front Office

4/10 Scarso

RAVINDERPAL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in was lengthy process
Soggiorno di 1 notte a dicembre 2023
Risposta di Director of Front Office, il giorno 6 dic 2023
Dear Ravinderpal, Thank you for choosing our hotel. We are pleased that you enjoyed your overall stay. However, we hope you will accept our apologies for the concerns you experienced during check-in. Your patience is much appreciated, and we are glad you left the hotel with an overall good impression. We look forward to seeing you again on your next visit to Pittsburgh.Be Well,Domenica Desantis

8/10 Buono

Sundeep

Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Samantha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved this hotel.
Soggiorno di 2 notti a novembre 2023
Risposta di Director of Front Office, il giorno 16 nov 2023
Dear Samantha, Thank you for choosing to stay with us and for sharing your review. We are delighted to read that you loved our urban oasis brimming with modern style and spacious accommodations along with the brilliant amenities we offer. We are pleased we could be a part of enhancing your time here in Pittsburgh, and we hope we will be your home whenever you are in the area. We look forward to your next visit.Be Well,Domenica DesantisDirector of Front Office

2/10 Terribile

Taylor

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio
I had an awful experience with Expedia and this hotel. For the for days I was at the property I was charged twice. I spoke with three different managers and no one would rectify the situation.
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel Management, il giorno 17 nov 2023
Dear Taylor, Thank you for choosing to stay with us. Please accept our apologies for the billing errors you encountered and for the lack of assistance from our end to rectify this. Providing exceptional customer service is a top priority for us; therefore, we deeply regret the lapse in our service standards. Having said that, we appreciate the opportunity to connect with you and have submitted the refund for the double charge. We would be grateful for your patience and understanding during this time.Sincerely, Hotel Management

10/10 Eccellente

Jorge

Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Marija

Great stay; perfect bedding
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

STEVE

Soggiorno di 2 notti a ottobre 2023

6/10 Soddisfacente

james

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia
This property is way overdue for a remodel. Standards seemed to slide during covid and haven’t rebounded. The restaurant in the hotel is nothing special but on the positive side there is a Starbucks and it has been cleaned up since the last time we were there.
Soggiorno di 1 notte a ottobre 2023
Risposta di Director of Front Office, il giorno 3 ott 2023
Dear James, Thank you for taking the time to share your review. While we are glad you liked our Starbucks, we are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your comments with the appropriate individuals responsible for our future modernization plans. We also apologize for the disappointing experience you had at our restaurant. We are grateful for your feedback as we are continually striving to improve our guest experience in all areas of our hotel. Thank you again for your patience, and we hope to welcome you back soon.Be Well,Domenica DesantisDirector of Front Office

8/10 Buono

Carole

Soggiorno di 1 notte a settembre 2023
Risposta di Director of Front Office, il giorno 6 nov 2023
Dear Carole, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at The Westin Pittsburgh. We look forward to welcoming you back on your next visit. Be Well,Domenica DesantisDirector of Front Office

8/10 Buono

Eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
49ers Steelers Game
Everyone was very friendly and helpful.
Soggiorno di 1 notte a settembre 2023

4/10 Scarso

Beverly

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service was ok but rather impersonal. The room was very dusty and seemed like it had not been cleaned in a while. Upon my arrival in the room, I observed an open bar of soap in the soap dish on the bathroom sink that appeared to have been used. Location is convenient for city events and restaurants.
Soggiorno di 2 notti a settembre 2023
Risposta di Director of Front Office, il giorno 10 set 2023
Dear Beverly, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the oversights made when servicing your guestroom. We have addressed this with our associates, and we will take the appropriate action to ensure this does not happen again. We hope to have another opportunity to provide you with the revitalizing experience you deserve.Be Well,Domenica DesantisDirector of Front Office

10/10 Eccellente

Terrance

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The lobby was nice and the bar was clean but drinks were a bit expensive but welcome to the new world controlled by democrats
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Michael

Soggiorno di 4 notti ad agosto 2023
Risposta di Director of Front Office, il giorno 13 set 2023
Dear Michael, Thank you for sharing the nice rating about your experience at The Westin Pittsburgh. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Be Well,Domenica DesantisDirector of Front Office

2/10 Terribile

Joe

Soggiorno di 1 notte ad agosto 2023
Risposta di Director of Front Office, il giorno 9 set 2023
Dear Joe, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Be Well,Domenica DesantisDirector of Front Office

10/10 Eccellente

Barbara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Amy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Rick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

SANDRA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad agosto 2023
Risposta di Director of Front Office, il giorno 9 ago 2023
Dear Sandra, Thank you for choosing The Westin Pittsburgh and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Domenica DesantisDirector of Front Office

8/10 Buono

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Director of Front Office, il giorno 27 ago 2023
Dear Nancy, All of us at The Westin Pittsburgh appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Be Well,Domenica Desantis,Director of Front Office

10/10 Eccellente

Angel

Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Linda

Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Lori

Soggiorno di 1 notte ad agosto 2023
Risposta di Director of Front Office, il giorno 27 ago 2023
Dear Lori, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Westin Pittsburgh. We look forward to your return and wish you all the best with your future travels.Be Well,Domenica Desantis,Director of Front Office

6/10 Soddisfacente

VALERIE

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Below my expectations
Great location! When we arrived there was no parking available so by the time we parked next door and thwn waited a VERY long time for checkbin, it took an hor from arrival to being in our room. For the price, I was disappointed there was no pool, no included breakfast, not even a microwave in the rooms. I would stay again because of the convenience of the location but it was definitely not ehat I expected from a Westin
Soggiorno di 4 notti a luglio 2023

10/10 Eccellente

Ehab

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff especially Jared at front desk was very helpful
Soggiorno di 1 notte a luglio 2023
Risposta di Director of Front Office, il giorno 29 lug 2023
Dear Ehab, Thank you for your recent stay at The Westin Pittsburgh and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Jared, and thank them personally for the work that they are doing daily. Thank you again, and we look forward to having the opportunity to welcome you back very soon.Be Well,Domenica DesantisDirector of Front Office

10/10 Eccellente

Roberta

Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Derek

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I love the property. Very nice place
Soggiorno di 1 notte a luglio 2023

6/10 Soddisfacente

Jenna

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I would not stay here again for another event. The rooms were not ready.
Soggiorno di 1 notte a giugno 2023

10/10 Eccellente

Rachel

Soggiorno di 1 notte a giugno 2023
Risposta di Director of Front Office, il giorno 11 lug 2023
Dear Rachel, Thank you for rating your stay at The Westin Pittsburgh. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Be Well,Domenica DesantisDirector of Front Office

4/10 Scarso

Stephanie

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our room was not ready until 8pm! We know it was super busy with Taylor Swift in town, but we paid a very expensive rate, and expected our rooms to be ready no later than 5pm. An 8pm check in time is not acceptable, no discounts, complimentary food or beverage was offered for this very large inconvenience.
Soggiorno di 1 notte a giugno 2023
Risposta di Director of Front Office, il giorno 21 giu 2023
Dear Stephanie, Thank you for choosing us and for taking the time to post a review. Our focus is on giving each guest an enriching experience with meaningful and intuitive service; therefore, we sincerely apologize for the delay in providing you with your guestroom. Please be assured that this was an isolated instance. We also regret knowing about your disappointment with our associates for not handling the situation in the best way. Kindly allow us some time to see what best we can do for you. Your patience is appreciated, and we hope we can be of your service. Be Well,Jacqueline LeghartDirector of Front Office

10/10 Eccellente

Joseph

Soggiorno di 2 notti a giugno 2023

10/10 Eccellente

Amy

Soggiorno di 1 notte a giugno 2023