Estimado Sr. Giancarlo, gracias por su valoración. Le agradecemos que se haya tomado tiempo en valorarnos y nos alegramos de que haya disfrutado de su estancia, para nosotros cada opinión es importante y nos ayuda a seguir mejorando. Esperamos volver a verle muy pronto.Familia Bluebay

Dear friends, On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best regards!!

Cari amici, grazie mille per i vostri bei commenti, Arrivederci, Cordiali saluti

Dear Polyxeni,Thank you for sharing your feedback. We're sorry to hear about the discomfort you experienced during your stay, particularly with the heat, broken A/C, and transportation issues. We apologize for falling short of your expectations and will work on improving in these areas. Your comments are invaluable to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Dear Barbara,We're deeply disappointed to hear about your negative experience. Providing excellent service and clear communication is paramount to us, and we apologize for falling short of your expectations. Your feedback is crucial in helping us improve, and we will address these issues internally to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention.

Dear Emilia,We regret to hear about the challenges you encountered with the BD Experience agency and how it impacted your stay with us. Clear communication and seamless experiences are our priority, and we apologize for any inconvenience caused by the miscommunications and lack of refund for the excursion you were unable to participate in. We value your feedback and will address this issue with the agency to ensure improved service for future guests. Thank you for bringing this to our attention.

Dear Spencer,Thank you for your detailed review. We're delighted to hear that you felt safe and well-cared for during your stay, and that you enjoyed the daily events and the pool. We're also glad our staff could assist you effectively despite the language barrier.We apologize for the inconvenience you faced with the fridge and the limited dining options. Your feedback about the lounge chairs and the Wi-Fi in building #5 is also noted. We're working to improve these areas to ensure a better experience for our guests.We appreciate your understanding and are pleased to know that you would consider staying with us again. We look forward to welcoming you back and providing an even better stay next time!

Dear Inesa,Thank you for your feedback. We're glad to hear you enjoyed the food and found our pools, activities, and team satisfactory. We apologize for the condition of the rooms and understand your concerns. We're continuously working on updates and improvements. Your comments will be taken into consideration, and we hope to welcome you back once our renovations are complete. Thank you for helping us improve!

Estimado Sr. José Manuel,Gracias por compartir sus comentarios sobre su estancia en Blubay Grand Esmeralda. Lamentamos que la calidad y variedad de nuestros alimentos no haya cumplido con sus expectativas. Estamos comprometidos a mejorar y nos tomaremos muy en serio sus observaciones para ofrecer una mejor experiencia gastronómica a todos nuestros huéspedes.Esperamos tener la oportunidad de recibirle nuevamente y brindarle un servicio que esté a la altura de sus expectativas.Atentamente,Familia Bluebay

Estimado Sr. Ramón,Lamentamos mucho saber que encontró las instalaciones de los cuartos por debajo de sus expectativas. Su experiencia no refleja el estándar de calidad que nos esforzamos por mantener en Bluebay Grand Esmeralda.Agradecemos que nos haya informado de estos problemas. Por favor, tenga la seguridad de que revisaremos sus comentarios con nuestro equipo de mantenimiento para abordar y mejorar las condiciones de las habitaciones.Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia mucho más agradable.Atentamente,Familia Bluebay

Estimado Sr. Orlando,Muchas gracias por compartir sus comentarios detallados sobre su reciente estancia en Bluebay Grand Esmeralda. Nos complace saber que encontró al personal amable y atento, especialmente en los restaurantes, el kids club y el concierge. Sus amables palabras serán compartidas con nuestro equipo, ya que ellos se esfuerzan por hacer que la experiencia de nuestros huéspedes sea lo más agradable posible.Lamentamos escuchar que encontró algunas áreas de mejora en nuestras instalaciones. Agradecemos sus sugerencias sobre la necesidad de ventiladores en la recepción y el teatro, así como sobre la mejora de los camastros en la piscina y la playa. También tomamos nota de sus comentarios sobre la comida del buffet y el entretenimiento. Nos comprometemos a revisar estos puntos para mejorar nuestros servicios y la experiencia de nuestros huéspedes.Valoramos mucho su retroalimentación, ya que nos ayuda a identificar áreas en las que podemos mejorar. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia aún mejor.Atentamente,Familia Bluebay

We apologize for the inconveniences you experienced during your stay. We'll address the issues with cleanliness, transportation, amenities, and dining to ensure a better experience for future guests. We appreciate your feedback and hope you'll consider giving us another chance in the future.

Gracias por tus comentarios. Lamentamos la falta de estacionamiento y espacios con sombra para los camastros. Nos alegra saber que disfrutaste del wifi en todo el hotel, la deliciosa comida y la amabilidad de nuestro personal. Tomaremos en cuenta tus sugerencias para mejorar nuestros servicios. Esperamos verte de nuevo pronto.

Thank you for your feedback. We are glad to hear that you found some aspects of your stay to be good. Your comments are valuable to us and help us improve our services and facilities.We hope to have the pleasure of welcoming you back to Bluebay Grand Esmeralda in the future for an even better experience.Sincerely,Bluebay Family

Thank you for sharing your experience! It's great to hear that you enjoyed your stay at Blue Bay despite some initial concerns. We appreciate your understanding about the beach situation and your positive attitude towards finding a better spot nearby. It's unfortunate when disrespectful behavior affects the atmosphere, but we're glad you found the staff friendly and accommodating. We're delighted you found the amenities enjoyable and the value worthwhile. Your recommendation means a lot to us, and we hope to welcome you back soon for another fantastic stay!

Gracias por compartir tu experiencia con nosotros. Lamentamos saber que la transportación dentro del hotel y la distancia del estacionamiento no cumplieron con tus expectativas. Apreciamos tus comentarios y los tomaremos en cuenta para mejorar nuestros servicios. Esperamos tener la oportunidad de recibirte nuevamente y ofrecerte una mejor experiencia.

Thank you for your feedback. We're glad to hear that our staff made a positive impression on you, but we're deeply sorry to learn about the issues you experienced with the A/C and maintenance. Your comfort is very important to us, and it’s clear we fell short during your stay.We apologize for the inconvenience of having to change rooms multiple times and for the uncomfortable dining experience. Please know that we are taking your comments seriously and will address these issues with our maintenance team to prevent future occurrences.We appreciate your honesty and hope you might reconsider visiting us again in the future, allowing us the opportunity to provide a much improved experience.

Thank you very much for your rating! We're glad to know you took the time to leave us a score. We hope to see you again very soon. Until next time!

¡Muchas gracias por tu calificación! Nos alegra saber que te tomaste el tiempo para dejarnos una puntuación. Esperamos verte nuevamente muy pronto. ¡Hasta la próxima!

Dear Guest,We are deeply sorry to hear about the issues you encountered during your stay with us. Please accept our sincerest apologies for the inconvenience caused by the malfunctioning shower, toilet, and leaking mini-fridge in your room. Providing comfortable and functional accommodations is of utmost importance to us, and we regret that we fell short of your expectations in this regard.We apologize for any inconvenience caused by the denial of your request for a room change. Rest assured, we take your feedback seriously, and we will investigate the matter further to prevent similar issues from occurring in the future.If there is anything else we can do to make amends for the inconvenience you experienced, please do not hesitate to let us know. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Warm regards,

Thank you for your kind words and for giving us a perfect rating! We are thrilled to hear that you had an excellent stay with us. We strive to provide the best experience for our guests and are delighted that we could meet your expectations. We look forward to welcoming you back soon!Bluebay Family

Thank you for your kind words! We're delighted to hear that you loved your experience with us. Your satisfaction is our top priority, and we’re thrilled we could provide a memorable stay for you. We look forward to welcoming you back soon!

Thank you so much for your positive review! We're thrilled to hear that you found great value in our resort and enjoyed your stay. It's fantastic to know that our lively atmosphere, good food, and spacious rooms met your expectations. We're especially glad you appreciated the cold A/C, comfortable bed, large shower, stocked mini bar, and the big balcony.Our team works hard to create a fun and vibrant environment, especially for our younger guests, so it’s wonderful to hear you felt it was full of life. We're delighted you would consider returning and look forward to welcoming you back for another enjoyable stay. Safe travels until then!

Estimado Ernesto Martinez,¡Nos alegra mucho saber que disfrutó de un excelente trato durante su estadía con nosotros! Agradecemos sinceramente sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente en el futuro. No dude en comunicarse con nosotros si necesita alguna otra cosa.Atentamente,

Estimada Ana Luisa Hernandez,¡Nos alegra mucho saber que disfrutó de su estadía con nosotros y que recibió un excelente trato! Esperamos con ansias darle la bienvenida nuevamente en el futuro. Si hay algo en lo que podamos ayudarle para que su próxima visita sea aún más especial, no dude en hacérnoslo saber.Atentamente,

Estimado Rogelio,Lamentamos mucho escuchar sobre su experiencia decepcionante durante su estancia. Tomamos sus comentarios muy en serio y estamos tomando medidas para abordar los problemas mencionados.Nos gustaría disculparnos sinceramente por cualquier inconveniente causado y agradecerle por compartir su retroalimentación.Atentamente,

Dear Judith,We sincerely apologize for the inconveniences you experienced during your stay. We take your concerns very seriously and regret that our customer service, late check-in, and other issues affected your experience.We want to apologize for any discomfort caused and assure you that we are taking immediate steps to address these issues. We value your feedback and would love the opportunity to make it up to you on a future visit.Best regards,

Dear Hazim,Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that your stay was generally satisfactory. We are continuously working on improving our facilities and will take your suggestion about updating the rooms into consideration.We hope to welcome you back in the future for an even better experience.Best regards,Bluebay Family

Thank you for your kind words and feedback. We're delighted to hear you enjoyed the wide array of food and drink options during your stay. We appreciate your observation about the beach and apologize for any inconvenience caused. Regarding the pool area, we'll certainly look into ways to ensure all our guests can enjoy it comfortably. Your comments help us improve. We hope to welcome you back soon for another enjoyable experience.Bluebay Family

Agradecemos su opinión y lamentamos que su experiencia culinaria no haya cumplido totalmente sus expectativas. Tomaremos en cuenta su sugerencia sobre la variedad de alimentos para mejorar nuestros servicios. Esperamos que nos brinde otra oportunidad para demostrarle nuestro compromiso con la excelencia gastronómica en su próxima visita.Familia Bluebay

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the flooding in your room and the lack of prompt action from our team. Rest assured, we will address this issue with our maintenance and front desk staff to ensure better responsiveness in the future.We regret to hear about your dissatisfaction with the constant reminders about our time share/vacation package. Your feedback is valuable, and we will review our procedures to ensure a more comfortable experience for our guests.We are glad to know that you enjoyed the pool area and found the buffet food satisfactory. However, we apologize for any disappointment regarding the beach conditions and the difficulty in securing dinner reservations at our specialty restaurants. We will work on improving these aspects to enhance the overall guest experience.We appreciate your constructive criticism, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Bluebay Family

Gracias por compartir su reseña. Lamentamos mucho que su experiencia no haya cumplido con sus expectativas durante su estancia con nosotros. Nos esforzamos por brindar una experiencia de cinco estrellas a todos nuestros huéspedes, y es desalentador saber que no cumplimos sus estándares en esta ocasión.Tomamos sus comentarios en serio y los utilizaremos para mejorar nuestros servicios e instalaciones. Nos disculpamos por cualquier inconveniente que haya encontrado, incluidos los problemas con el aire acondicionado y los desafíos con las reservas para cenar.Por favor, tenga en cuenta que valoramos mucho su opinión y trabajaremos diligentemente para abordar las áreas de preocupación que ha destacado.Esperamos que considere darnos otra oportunidad en el futuro para brindarle la estadía excepcional que merece.Familia Bluebay

Dear Duley,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our friendly staff.We regret to hear that you found the property to be outdated and the entertainment lacking excitement. Rest assured, we take your comments seriously and will look into ways to improve in these areas to provide a better experience for our guests.We value your insights and hope to have the opportunity to welcome you back in the future to show you the improvements we have made.Warm regards,Bluebay Family

Gracias por compartir su reseña. Lamentamos mucho que su experiencia no haya cumplido con sus expectativas durante su estancia con nosotros. Nos esforzamos por brindar una experiencia de cinco estrellas a todos nuestros huéspedes, y es desalentador saber que no cumplimos sus estándares en esta ocasión.Tomamos sus comentarios en serio y los utilizaremos para mejorar nuestros servicios e instalaciones. Nos disculpamos por cualquier inconveniente que haya encontrado, incluidos los problemas con el aire acondicionado y los desafíos con las reservas para cenar.Por favor, tenga en cuenta que valoramos mucho su opinión y trabajaremos diligentemente para abordar las áreas de preocupación que ha destacado.Esperamos que considere darnos otra oportunidad en el futuro para brindarle la estadía excepcional que merece.Familia Bluebay

Thank you for sharing your feedback with us. We appreciate your acknowledgment of our clean facilities and the quality of our food.Regarding your comment about the bedding, we apologize for any inconvenience caused. Rest assured, we take cleanliness and comfort seriously, and we will address this issue promptly to ensure a more enjoyable stay for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Bluebay Family

Thank you for sharing your review. We're disappointed to hear that your experience fell short of expectations during your stay with us. We strive to provide a five-star experience to all our guests, and it's disheartening to learn that we didn't meet your standards on this occasion.We take your feedback seriously and will use it to improve our services and facilities. We apologize for any inconveniences you encountered, including the issues with the air conditioner and the challenges with dinner reservations.Please know that we value your input, and we will work diligently to address the areas of concern you've highlighted.We hope you'll consider giving us another chance in the future to provide you with the exceptional stay you deserve.Bluebay Family

Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at our resort and rated us 5 out of 5 stars.Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Bluebay Family

Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at our resort and rated us 5 out of 5 stars.Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Bluebay Family

Dear Dorian,We're sorry to hear that your experience fell short of expectations. We're always striving to improve, so we appreciate your feedback. Please feel free to reach out to us directly with any specific concerns you may have, as we'd like the opportunity to make things right. Bluebay Family.

Thank you for your kind words! We're delighted to hear that you had an awesome experience at our resort and that you found it to be worth it. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Bluebay Family.

Agradecemos que haya compartido su calificación con nosotros. Aunque nos esforzamos por brindar una experiencia superior, entendemos que puede haber áreas en las que no hayamos cumplido completamente con sus expectativas.Su retroalimentación es invaluable para nosotros, ya que nos ayuda a identificar áreas de mejora. Esperamos tener la oportunidad de servirle mejor en el futuro y ganarnos una calificación más alta de su parte.Saludos cordiales,Familia Bluebay

Thank you for sharing your amazing experience with us! We're thrilled to hear that you had a wonderful time and that you found our services to your satisfaction. We look forward to welcoming you back again in the future. Bluebay Family.

Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic time with us and that our staff made your stay enjoyable. We hope to welcome you back again soon for another wonderful experience. Bluebay Family.

Lamentamos mucho los inconvenientes que experimentaron durante su estancia, especialmente con el aire acondicionado en el área del buffet y el incidente desafortunado con la limpieza de su habitación. Queremos que sepa que tomamos sus comentarios muy en serio y trabajaremos diligentemente para abordar estas preocupaciones y mejorar nuestros servicios. Esperamos tener la oportunidad de compensarle en su próxima visita para que pueda disfrutar de una experiencia más satisfactoria.Familia Bluebay.

We apologize for the dissatisfaction you experienced with the food selection during your stay at Blubay Grand Esmeralda. Providing a diverse and enjoyable culinary experience is important to us, and we regret that we fell short of your expectations in this aspect. Your feedback is valuable, and we will work diligently to enhance our food offerings to better meet the tastes and preferences of our guests in the future.Thank you for bringing this matter to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Bluebay Family

¡Nos alegra mucho escuchar que tuvo una experiencia fantástica durante su estancia de tres noches en nuestro hotel! Agradecemos sinceramente sus amables palabras sobre nuestro servicio, nuestro personal, la comida y las bebidas. También apreciamos sus comentarios sobre los detalles estéticos de la habitación, los cuales tomaremos en cuenta para seguir mejorando.Su satisfacción es nuestra prioridad, y nos complace saber que cumplimos con sus expectativas en la mayoría de los aspectos. ¡Esperamos darle la bienvenida nuevamente en Blubay Grand Esmeralda en el futuro!Familia Bluebay

Agradecemos sinceramente su retroalimentación y nos complace enormemente saber que encontró nuestro hotel merecedor de una calificación de 5 estrellas. Sus comentarios positivos, significan mucho para nosotros.Familia Bluebay

We're thrilled to hear that you enjoyed the beauty of our resort, as well as the food and the parties! Your positive feedback means a lot to us, and we're delighted that you had a great experience overall at Blubay Grand Esmeralda. We strive to provide memorable and enjoyable stays for all our guests, and we're glad we could deliver on that promise for you. Thank you for choosing our resort, and we look forward to welcoming you back again soon!Bluebay Family

We appreciate your detailed feedback regarding your recent stay at Blubay Grand Esmeralda. It's wonderful to hear that you enjoyed the size and beauty of our resort, as well as the efforts of our housekeeping team and poolside restaurant staff.However, we are truly sorry to hear about the challenges you faced with the availability of pool and beach chairs. We understand the frustration this may have caused and will certainly take steps to address this issue to ensure a more pleasant experience for our guests in the future.Regarding the seaweed (sargassum) issue, we apologize for any inconvenience it caused during your stay. While we strive to keep our beaches clean, the influx of seaweed can sometimes be beyond our control. Rest assured, we will explore additional methods to manage this situation more effectively.We also regret the inconvenience you encountered with the rental car service and the lack of information provided upon your late arrival. Your feedback regarding these matters is invaluable, and we will work on improving our communication and guest services to prevent similar issues from occurring in the future.Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Bluebay Family

Estimado Sr. Alejandro,Lamentamos mucho escuchar que su experiencia no fue satisfactoria. En Blubay Grand Esmeralda nos esforzamos por mantener nuestras instalaciones en óptimas condiciones y ofrecer una amplia variedad en nuestro buffet. Tomaremos sus comentarios en consideración para mejorar nuestros servicios en el futuro. Agradecemos sus comentarios y lamentamos no haber cumplido con sus expectativas en esta ocasión. ¡Familia Bluebay!