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Recensioni per Thompson Playa Del Carmen Main House, by Hyatt

4.5 out of 5
Thompson Playa Del Carmen Main House, by Hyatt
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 517 su 816 recensioni" "
Valutazione di 8 - Buono. 153 su 816 recensioni" "
Valutazione di 6 - Soddisfacente. 78 su 816 recensioni" "
Valutazione di 4 - Scarso. 30 su 816 recensioni" "
Valutazione di 2 - Terribile. 38 su 816 recensioni" "

9,4/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Reuven

Mi è piaciuto: Servizi
Amazing
Soggiorno di 4 notti a marzo 2024
Risposta di Gisela Gutierrez, il giorno 11 mag 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kindly, Thompson Playa del Carmen

2/10 Terribile

Dinesh, Cranbury

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the management is poor . The airconditioner in the rooms did not work and broken down and management did not disclose this at the time of checking. Very poor services and very very noisy. Property is totally run down. BEWARE DO NOT STAY AT THIS LOCATION/HOTEL
Soggiorno di 4 notti ad aprile 2024
Risposta di Gisela Gutierrez, il giorno 11 mag 2024
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Thompson Hotels will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Kindly, Thompson Playa del Carmen

10/10 Eccellente

Erick

Soggiorno di 2 notti ad aprile 2024
Risposta di Gisela Gutierrez, il giorno 11 mag 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kindly, Thompson Playa del Carmen

4/10 Scarso

Jesus Manuel

Soggiorno di 1 notte ad aprile 2024
Risposta di Gisela Gutierrez, il giorno 11 mag 2024
Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to give us the opportunity of making your holiday wishes come true.Kind regards, Thompson Playa del Carmen

10/10 Eccellente

Jonas

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great corner suite and close to everything!!!! Perfect place to be right by the nightlife. Only 7 or so minutes to mamitas beach club / beach. Higjly recommend.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 8 apr 2024
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon!Argia Arce.

8/10 Buono

DI

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 8 apr 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Argia Arce.

6/10 Soddisfacente

Wendy

Mi è piaciuto: Pulizia e personale e servizio
I wouldnt stay here again, but location is great and very convenient. Eating out was the best desicion, since the food at the hotel was not the best. Only had one elevator working the time we were there.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 2 apr 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Argia Arce.

10/10 Eccellente

Jack

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great pool and the rooms were really nice and spacious
Soggiorno di 5 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 3 apr 2024
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Argia Arce.

10/10 Eccellente

Jorge

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy amable todo el personal, excelente servicio.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 2 apr 2024
Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.Argia Arce.

6/10 Soddisfacente

Oscar

Viaggio di gruppo
Mi è piaciuto: Pulizia e servizi
Didn’t like a couple or personal things
Soggiorno di 7 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 2 apr 2024
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.Argia Arce.

10/10 Eccellente

GABRIELA

Very nice place
Soggiorno di 3 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 3 apr 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Argia Arce.

6/10 Soddisfacente

Hamida

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The front desk didn’t address any issues. The fridge in our room wasn’t working and the front desk totally ignored our request to have it repaired.
Soggiorno di 7 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 8 apr 2024
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.-Argia Arce.

10/10 Eccellente

Martha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nos encantó todas las atenciones de todo el personal de este hotel Thompson en especial Miguel en el área del restaurante 👏Gracias volveremos!
Soggiorno di 3 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 8 apr 2024
Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.-Argia Arce.

8/10 Buono

idan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
good experience over all
Soggiorno di 4 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.-Argia Arce.

8/10 Buono

ROBERTO, Knoxville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location for restaurants and shopping. Some noise at night from outside night life depending on your designated room.
Soggiorno di 3 notti a febbraio 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. -Argia Arce.

4/10 Scarso

Francisco

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.-Argia Arce.

6/10 Soddisfacente

María

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Excellent location, right at Quinta avenida where all the clubs and great restaurants are, also walking distance of the beach. The breakfast was amazing and pool on the terrace also great. Room was spacious, bathroom and shower super luxurious and the bed really comfortable. We also booked the shuttle service from the airport, which was Excellent, we were a big group and the attention Luis gave us was top tier, with beverages and everything. The main issue we had is the air conditioning was a mess the whole time, which made the room super hot and humid or incredibly cold at night i came back sick. Also check-in was more than an hour wait, extremely inefficient for no more than 6 guests in line.
Soggiorno di 3 notti a marzo 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.-Argia Arce.

10/10 Eccellente

Ilan, Myrtle beach

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Best hotel clean safe locations number 1
Soggiorno di 5 notti a febbraio 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.-Sincerly.

10/10 Eccellente

Chana

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Sincerly,-Argia Arce

10/10 Eccellente

Jose

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent staff
Soggiorno di 6 notti a febbraio 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Sincerly.-Argia Arce.

10/10 Eccellente

Hildegard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed in jr. Suite. If you enjoy real good night life this is the spot. Room was awesome with personal balcony that overlooked entire nightlife. Is loud at night but they do provide ear plugs. I enjoyed just dreaming of party still going on while drifting off to sleep. Roof top pool & restaurant very enjoyable and beautiful
Soggiorno di 5 notti a febbraio 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Sincerly.-Argia Arce.

2/10 Terribile

Matthew

Non mi è piaciuto: Personale e servizio e servizi
Nothing works in this place. Tv streaming doesn’t work. Hot tub on my balcony suite doesn’t work. Probably the loudest hotel in the town. Very disappointed. Stay elsewhere.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Kidnly.-Argia Arce.

10/10 Eccellente

Rana

Soggiorno di 7 notti a febbraio 2024
Risposta di Guest services Thompson Playa del Carmen., il giorno 2 apr 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Argia Arce.

8/10 Buono

jimmy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Centrally located, requested for more pillows but they never came. Slippers are some of the best I’ve used at a hotel.
Risposta di Guest services Thompson Playa del Carmen., il giorno 15 apr 2024
We have taken note of your constructive comments and please be assured that we value all our guests feedbacks to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Sincerly.-Argia Arce.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Recomendable
Hotel muy bien ubicado, a solo pasos de los mejores restaurantes de PDC, en general el hotel muy bien, piscinas y restaurante OK! El pero fue el inodoro del cuarto no funcionaba bien, se reporto con recepcion desde el dia de llegada y asi paso todos los dias de la estadia sin solucionarlo, todas las veces decian que mandarian a alguien y no lo solucionaron nunca.
Soggiorno di 3 notti a febbraio 2024
Risposta di Jhon Appleton, il giorno 13 feb 2024
Muchas gracias mi estimado / a por su valuable y constructivo comentario. Para nosotros, Thompson Playa del Camen. Comentario como el suyo nos ayuda a crecer y mejorar nuestros servicios. En el nombre del Hotel Thompson Playa del carmen, le pedimos una disculpa y le esperamos verlo muy pronto.

6/10 Soddisfacente

Martha

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Es un bonito hotel buenas camas almohadas y bonitos cuartos y limpio pero al estar en la 5a avenida no se si en un cuarto mas alto estaría menos ruidoso. Creo que es un hotel mas para gente joven que quiera estar en una excelente ubicación pro muy ruidosa. Y el servicio de lo pediamos muy tardado
Soggiorno di 1 notte a febbraio 2024
Risposta di Jhon Appleton, il giorno 6 feb 2024
Estimada MarthaMuchas gracias. Hotel Thomson Playa del Carmen está sumamente agradecido por su valioso comentario. Comentarios como el suyo nos ayudan a mejorar tanto nuestra propiedad como nuestro servicio. Quiero asegurarle que sus comentarios serán atendidos.Atentamente.

10/10 Eccellente

Andrea

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super happy to stay in a hotel i know however the check in process was definitely slow. But the attendants were trying and very friendly and because i am in the industry i let it go.
Soggiorno di 1 notte a gennaio 2024
Risposta di Jhon Appleton, il giorno 6 feb 2024
Dear AndreaThank you for sharing your point of view regarding your recent visit to our establishment. In Hotel Thompson Playa del Carmen. We Care. Feedback like yours helps us improve both our property and our service. I want to assure you that your valuable comments will be addressed.Sincerely

4/10 Scarso

Megan

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The service was just missing. Check in took forever because the girl was on her phone. Parking was a nightmare! No valet. They close down 5th ave so we had to park 5 blocks away. Waited 30 mins at breakfast for a cup of coffee. We knew we were in trouble when there we earplugs by the bed. Every surrounding restaurant is so incredibly loud you can’t hear yourself think. Unless you’re looking for a massive party scene I would not recommend this hotel or Playa Del Carmen in General. We were there less the 24 hours and split.
Soggiorno di 1 notte a gennaio 2024
Risposta di Jhon Appleton, il giorno 6 feb 2024
Thank you for sharing your point of view regarding your recent visit to our establishment. I'm truly sorry that your experience was not satisfactory. Feedback like yours helps us improve both our property and our service. I want to assure you that your comments and the inconveniences you experienced will be addressed.Once again, I apologize for the inconvenience during your visit with us.Sincerely,

8/10 Buono

Ashley, Farmingdale

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff was excellent. Besides the lady at the front desk who rolled her eyes at us as we asked for a specific room. They also charge us for towels after a coffee spill in the room.
Soggiorno di 3 notti a gennaio 2024
Risposta di Angelica Hernadez , il giorno 27 gen 2024
Thank you so much for sharing your review with us. We really appreciate it! I have shared your comments with the departments involved and we are working together to improve the points that you mentioned. We hope we can welcome you again in a near future so we can pamper you as you deserve! Kindly,Angelica Hernandez - Reservations

2/10 Terribile

Mario, Bloomington

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very disappointed. The property has been having issues with the AC for some time now. The moment you walk in you can feel the heat. Also the rooms have a funny smell (like burnt) I had a couple nights and I left on the first one. Didn’t get a refund by the way. I was very exited about this hotel but won’t be coming back. Now I know.
Soggiorno di 2 notti a gennaio 2024
Risposta di Elizabeth Madrid, il giorno 22 gen 2024
Dear Mr. Mario, Thank you for your valuable comments. We are taking into your comments to improve our service in all the different ways. We hope you can give us pleasure to welcome you back in the near future. Kind regards, Elizabeth Madrid - Thompson Playa del Carmen.

2/10 Terribile

Jordan, Los Angeles

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
The sullen greeting from check-in was only made worse by the ineptitude of the front desk staff, who couldn’t turn two separate reservations into one cohesive stay…my key didn’t work the second day, and they turned the AC off, because their system didn’t see I was in the room for another night - the roof too pool staff never once came over to offer help or a drink menu or food - I feel violated and ripped off - do better Since you carry the Hyatt cache - thanks for ruining my time with you
Soggiorno di 1 notte a gennaio 2024
Risposta di Angelica Hernadez , il giorno 15 gen 2024
Dear Jordan, Thank you for sharing your valuable comments that help us in the continuous improvement of our service, we hope you visit us again to pamper you.

8/10 Buono

Karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked a room with 4 adults, got to the room and only 3 Towels, 2 water bottles, 2 coffee , 2 robes and shampoo conditioner etc was half full Tried calling down , no one answers , so go to reception and they did rectify quickly🙏
Soggiorno di 1 notte a gennaio 2024
Risposta di Angelica Hernadez , il giorno 15 gen 2024
Dear KarenThank you so much for sharing your experience with us it helps us to improvement our service.

8/10 Buono

jonpaul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
amazing but not for all
amazing, my third time but noisey as F if your in a corner suite, so be aware if your a seeking quiet type, but I love this hotel and its rooftop pool and can sleep thru anything
Soggiorno di 4 notti a gennaio 2024
Risposta di Thompson Playa del Carmen, il giorno 9 gen 2024
Dear Mr. Jonpaul First of all we would like to thank you for making our Thompson Playa del Carmen your preferred choice for your vacation at our hotel, it is always a pleasure to welcome back our most loyal guests year after year. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again.CordiallyThompson Playa del Carmen

8/10 Buono

Ricardo

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Thompson Playa del Carmen, il giorno 9 gen 2024
Estimado Sr. Ricardo,En primer lugar nos gustaría darle las gracias por elegir nuestro hotel Thompson Playa del carmen para sus vacaciones en Thompson y por compartir su puntuación sobre su experiencia con nosotros. Esperamos que pueda darnos el placer de darle la bienvenida de nuevo en un futuro próximo.Cordialmente Alejandra Núñez

2/10 Terribile

Edgar

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Thompson Playa del Carmen, il giorno 9 gen 2024
Estimado Sr. Edgar, Gracias por tomarse el tiempo de compartir su puntuación sobre su reciente estancia. Sentimos no haber alcanzado sus expectativas.Nos tomamos muy en serio esta puntuación, y esto nos ayuda a mejorar cada día. Esperamos tener la oportunidad de darle la bienvenida en un futuro para mostrarle todas las mejoras y disfrutar de sus vacaciones.Cordialmente Alejandra Núñez. Thompson Playa del Carmen

6/10 Soddisfacente

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a great hotel and one of the best rooftops in the city, but definitely a club vibe, so the area is very noisy. More importantly, it is very expensive for the level of hotel that it is. For this price I would expect a 5 star experience.
Soggiorno di 2 notti a dicembre 2023
Risposta di Angelica Hernadez , il giorno 15 gen 2024
Dear PeterWe appreciate your kind time to give us your valuable comments, we work every day to improve our service and attention.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
DO NOT COME HERE - You'll regret it!
TL;DR: Thompson Hotel in Playa Del Carmen is completely understaffed, the current staff is untrained. Terrible guest experience. Clear management problem. The pool is frigid. There are literally 0 guests in the pool at any moment during the day. When speaking to the pool manager he told us this is a complaint from other guests as well. At the front desk, there’s only 1 overwhelmed receptionist that’s incapable of handling phone calls, checkins, checkouts along with questions from passing guests. The room is on top of the kids corner at a mall. Literally not figuratively. Very loud all day with no way to take a nap or a restful sleep. The food at the rooftop restaurant is beyond disgusting, watered down coffee, almost inedible food. In the room, the phone is broken so we cannot call the reception with any issues, and there were a few. Bed sheets stinking of mold or dampness, no water in the room, no coffee, housekeeping took away the robes. Issues that meant we had to go downstairs to ask for help from overwhelmed receptionists that constantly complain about being understaffed and untrained. When I asked about the hotel’s manager’s contact to let them know about our experience, the receptionist refused to provide it. The receptionist was completely untrained and unable to handle the situation.
Soggiorno di 6 notti a dicembre 2023
Risposta di Thompson Playa del Carmen, il giorno 9 gen 2024
Thank you for taking the time to share your comments about your recent stay. We are sorry we did not reach your expectations. We take very seriously what you mention, and this help us to improve every day.We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations. Kind regards.Alejandra Núñez. Thompson Playa del Carmen

10/10 Eccellente

Katsumi

Soggiorno di 3 notti a dicembre 2023
Risposta di Thompson Playa del Carmen, il giorno 9 gen 2024
Dear Katsumi,We first would like to thank you for choosing our Thompson Playa del carmen hotel for your holidays in Thompson and for sharing your score on your experience among us. We hope you can give us pleasure to welcome you back in the near future. Kind regardsAlejandra Núñez

10/10 Eccellente

Jeffrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Well run hotel. Excellent staff. Be prepared for noisy nights as you are close to all of the night clubs. They are hopping until 3 AM every night. Not a place for a quiet night. Otherwise they were a real pleasure.
Soggiorno di 7 notti a dicembre 2023
Risposta di Jhon Appleton, il giorno 6 feb 2024
Dear JeffreyHotel Thompson Playa del Carmen appreciate your valuable feedback. Thank you for choosing us for your stay. We hope to see you soon again.

4/10 Scarso

Mehmet

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Thompson Playa del Carmen, il giorno 3 gen 2024
Dear Mr. Mehmet, We first would like to thank you for choosing our Thompson Playa del carmen hotel for your holidays in Thompson and for sharing your score on your experience among us. We hope you can give us pleasure to welcome you back in the near future. Kind regards

8/10 Buono

ANDERSON D

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good
Beautiful and very pleasant hotel. Large and comfortable room. An exception is made for the hotel reception, which gives the impression of a decadent hotel. It is well located next to Fifth Avenue, which is the heart of the city. However, the beaches in Playa del Carmen are very bad.
Soggiorno di 4 notti a dicembre 2023
Risposta di Thompson Playa del Carmen, il giorno 3 gen 2024
Dear Mr. Anderson, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially,

2/10 Terribile

GIOVANNI

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had to book a room last minute. I arrived at the property around 9 pm. Asked if at least I can get a quiet nice room since I already lost a full day ( not their fault but at least some consideration should have been given by the lady who checked me in instead of being dismissive) Instead I had one of the most noisy rooms on the top of a club that played the loudest music till 3 am and a garbage dumpster view. I thought at first it’s just the fact that it’s the centre of Playa and it is what it is. I was later shocked when I discovered that the hotel has some much nicer rooms on the other side of the property with even balconies with an ocean view. My room was a good size but the exposure and the noise was unbearable. I had no sleep for the 2 nights I was there. The room wasn’t cleaned till late in the afternoon ( just before 5 pm) The roof top was nice. If you’re not partying till the early morning hours, stay away from this property.
Soggiorno di 2 notti a dicembre 2023
Risposta di Thompson Playa del Carmen., il giorno 3 gen 2024
Dear Giovanni,In Thompson Playa del Carmen we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.We hope to have the opportunity to welcome you in the futureKind regards

2/10 Terribile

Jeremy

Viaggio di gruppo
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
During my time at the Thompson I experienced the worst hotel stay. I arrived at Thompson Playa del Carmen with my friend on December 7th. My friend and I were traveling to celebrate my birthday. We were greeted by the lady at the front counter. She was kind and efficient during the check-in process. Once we were checked in, I noticed a few issues with the room. The balcony door had a lock on it, closing off access to the balcony. The room temperature seemed slightly warm, and the shower head was dismounted and sitting on the ground. This made me a little discouraged about my stay, but I had hope that the staff and maintenance team could quickly turn around minor issues. I tried dialing the front desk and realized that the phone was inoperable. I went downstairs and spoke to the attendant. She advised me that maintenance would be upstairs at once and that she couldn’t find any vacant rooms. My friend and I didn’t want to wait for maintenance, so we decided to leave to go grab food and not waste any more time. We spent most of the day out and didn’t return to our rooms until around 8pm. When I got back to my room, I noticed that the temperature was still quite warm. I decided I should take a shower and just go to bed. Since this was our travel day, we were both extremely exhausted. When I started running the water in the shower, I quickly realized that the water wasn’t getting hot. I became agitated that the room wasn’t properly serviced before we arrived and that there were
Soggiorno di 3 notti a dicembre 2023
Risposta di Thompson Playa del Carmen- Alejandra Núñez, il giorno 3 gen 2024
Dear Jeremy, Thank you for taking the time to share your experience with us,In Thompson Playa del Carmen we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.We hope to have the opportunity to welcome you in the future.Kind regards

6/10 Soddisfacente

Robert

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Great location. Poor service right from check-in.
Soggiorno di 3 notti a novembre 2023
Risposta di Thompson Playa del Carmen, il giorno 12 dic 2023
Dear Mr. Robert, Thank you for taking the time to share your experience with us.we are taking your comments into consideration to improve our service in every possible way. We hope to have the opportunity to welcome you in the futureKind regards Thompson Playa del Carmen.

4/10 Scarso

Anette

Viaggio di coppia
Mi è piaciuto: Pulizia
Frokosten som var inkludert var fra meny med et valg. Aircondition fungerte ikke, mye støy fra hovedgaten. Lite imøtekommende personale.
Soggiorno di 1 notte a novembre 2023
Risposta di Elizabeth Madrid, il giorno 5 dic 2023
Dear Anette,Thank you for taking the time to share your experience. We are taking into your comments to improve our service in all the different ways. We hope you can give us pleasure to welcome you back in the near future. Kind regards Thompson Playa del Carmen.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No servía el aire acondicionado y el personal no dio aviso ni ofreció ningún tipo de compensación
Soggiorno di 1 notte a novembre 2023
Risposta di Elizabeth Madrid, il giorno 5 dic 2023
Estimado huésped,Agradecidos por el tiempo que ha dedicado en compartir la opinión de su experiencia personal en el hotel.Gracias por elegirnos y por sus comentarios, los cuales serán tomados en cuenta para mejorar nuestro servicio.Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.Coridalemente,Thompson Playa del Carmen

10/10 Eccellente

Mariaelena

Soggiorno di 3 notti a novembre 2023
Risposta di Elizabeth Madrid, il giorno 5 dic 2023
Dear Mariaelena, Thank you for taking a moment to share your experience with us. We hope to have the opportunity to welcome you on a near future. Kind regards, Thompson Playa del Carmen.

6/10 Soddisfacente

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Although The hotel and Rooms were Beautiful, wait staff were very friendly and attentive Unfortunately front desk staff could be friendlier and more helpful . A couple front staff we found rude. And Not helpful at all Waited 40 minutes because we wanted to upgrade our rooms which didn’t end up happening The Front desk staff needs a pep talk about customer service Other than that we enjoyed the Hotel overall
Soggiorno di 1 notte a novembre 2023
Risposta di Elizabeth Madrid, il giorno 5 dic 2023
Dear Karen,Greetings from Thompson Playa del Carmen,Thank you for sharing your comments and want to assure you are taking seriously as the help us to improve every day, all your comments has been informed to our different department managers and hope you can give us a second chance to change your mind and pamper you as your deserve.We remain at your entire disposal and please feel free to contact us for any further assistance.Sincerely,Thompson Playa del Carmen

2/10 Terribile

charmaine

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
We are here for less than 12 hour stay and it never showed up that there would be a $35 Resort` fee
Soggiorno di 1 notte a ottobre 2023
Risposta di Angelica Hernadez , il giorno 26 ott 2023
Dear Charmaine,Thank you for taking the time to give us your comments which are taken for the continuous improvement of our services and facilities.Cordially, Angelica Hernandez