We booked this resort to celebrate a milestone birthday and we were severely disappointed and had a very traumatic stay. I would not recommend this resort to ANYONE.
During our first two nights, we were woken up by a loud screeching noise (we believe to be the pipes/water from the upstairs) every 30 minutes, the toilet would not flush, and the fan was so loose it was basically hanging off the ceiling. We spoke to the concierge who said they would look into the issue as soon as they could - 6 hours later and no resolution we were told we needed to move rooms (right at dinner time!). After many conversations, we were upgraded to an ocean-front room. We walked into our new room (bell hop behind us) to find a male employee, in uniform, pants down to his ankles, watching p*** ON OUR BED. As he was a housekeeper, it was truly traumatizing and disgusting to think what else happens in guests' rooms.
Reviews for other areas of the resort:
Dinner: Unless you purchase the privee package, be prepared to wait 2 hours a night for dinner (there is no buffet option)
Chairs: We had to wake up before 8am to secure a spot
Spa: If you are looking to use the spa, I would look elsewhere. The spa is in the corner of the property, no windows, views or amenities. The only area to relax is a hallway or in the tiny locker room w/ gym style sauna. The facial was a sheet mask from the store on our face for 30 minutes.
We would hate for anyone else to experience what we did. Please look elsewhere!