3 outdoor pools, pool umbrellas, sun loungers

Recensioni per Oaks Cypress Lakes Resort

4 out of 5
Oaks Cypress Lakes Resort
15 Thompsons Road, Pokolbin, NSW

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 888 su 2010 recensioni" "
Valutazione di 8 - Buono. 728 su 2010 recensioni" "
Valutazione di 6 - Soddisfacente. 253 su 2010 recensioni" "
Valutazione di 4 - Scarso. 109 su 2010 recensioni" "
Valutazione di 2 - Terribile. 32 su 2010 recensioni" "

8,2/10

Pulizia

8,0/10

Personale e servizio

8,2/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Gayathri

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful and quite place with all the amenities
Soggiorno di 1 notte ad aprile 2024
Risposta di Oaks Cypress Lakes Management , il giorno 30 apr 2024
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4/10 Scarso

Subrina

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
the hotel is not clean, we found cockroach in the room. the wifi is terrible in the room. the price does not match with the value you get.
Soggiorno di 3 notti a marzo 2024
Risposta di Oaks Cypress Lakes Management , il giorno 7 apr 2024
Hi Subrina,Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the hotel and villa and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,

10/10 Eccellente

Lindsey

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great Staff
Soggiorno di 1 notte a marzo 2024
Risposta di Oaks Cypress Lakes Management , il giorno 7 apr 2024
Hi Lindsey,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

6/10 Soddisfacente

JAE HA

Soggiorno di 2 notti a marzo 2024
Risposta di Oaks Cypress Lakes Management , il giorno 7 apr 2024
Hi Jae Ha,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

8/10 Buono

Albert

Nice
Soggiorno di 1 notte a marzo 2024
Risposta di Oaks Cypress Lakes Management , il giorno 31 mar 2024
Hi Albert, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Eccellente

Lindsey

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We will recommend
Soggiorno di 1 notte a marzo 2024
Risposta di Oaks Cypress Lakes Management , il giorno 31 mar 2024
Hi Lindsey,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Warm Regards,

6/10 Soddisfacente

Wai Lun William

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The resort was outdated, phone is not working and restaurant food quality can be much better.
Soggiorno di 1 notte a febbraio 2024
Risposta di Oaks Cypress Lakes Management , il giorno 31 mar 2024
Hi Wai Lun William, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Buono

Graham

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful outlook over pool and lake. Amazing breakfast and generous staff.
Soggiorno di 2 notti a febbraio 2024
Risposta di Oaks Cypress Lakes Management , il giorno 7 apr 2024
Hi Graham, We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Soddisfacente

Sophie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Well located to visit wineries and comfortable accommodation. We stayed in a premium 2 bedroom villa and air conditioned and comfy beds. On arrival, there was a crisp under the sofa with some bugs and no WiFi connection / Netflix connection (my family had stayed a couple of weeks prior in a 3 bedroom villa and had also had the WiFi issue). Rung reception who brought a wifi booster up but were unable to sort the tv and advised option of connecting our own hdmi cable (we not brought one as did not know). They also said we had to return the booster or be subject to a $300 penalty. Weather wasn’t great and we were travelling with a baby so it would’ve been useful to know WiFi / tv limitations beforehand. Pool area had nice views but music blaring out which didn’t make it too relaxing. Well situated for golf but not as good as pictures and not all services as advertised.
Soggiorno di 1 notte a febbraio 2024
Risposta di Oaks Cypress Lakes Management , il giorno 7 apr 2024
Hi Sophie,We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.

8/10 Buono

Dave

Soggiorno di 2 notti a gennaio 2024
Risposta di Oaks Cypress Lakes Management , il giorno 31 mar 2024
Hi Dave, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Eccellente

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was clean and spacious, and the property and facilities were gorgeous. Great value. The different pools, sauna, steam room, were wonderful. We had a lovely peaceful getaway. Would definitely stay again.
Soggiorno di 2 notti a gennaio 2024

6/10 Soddisfacente

Michael

Non mi è piaciuto: Pulizia
Staff were great. Facilities dated
Staff fantastic. Facilities were very dated and not the cleanest
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Mark

Nice location however rooms are quite dated
Soggiorno di 1 notte a gennaio 2024
Risposta di Oaks Cypress Lakes Management , il giorno 3 feb 2024
Hi Mark, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Soddisfacente

Carolyn

Soggiorno di 1 notte a gennaio 2024
Risposta di Oaks Cypress Lakes Management , il giorno 3 feb 2024
Hi Carolyn, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Eccellente

jung ha

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Oaks Cypress Lakes Management , il giorno 3 feb 2024
Hi Jung Ha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

8/10 Buono

Eric

Mi è piaciuto: Pulizia e comfort della camera
Relaxed stay nearby wineries.
Relaxed hotel great central location to visit many nearby wineries. Tempus Two and McGuiggins to name two. Had a comfortable two bedroom, two bathroom two story unit with good ammenities but poor wifi so ask for the dongle.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Manpreet

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
First was good experience
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Karl

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Leanne

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Beautiful property… and surrounded by nature .. staff were excellent and the meals were very lovely.. very close to shops and beautiful wineries
Soggiorno di 3 notti a gennaio 2024

2/10 Terribile

Andre

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
When I went to check in I was told by the manager there that I could not because of a power outage that would only be resolved at 2am. He said it would be dangerous for us to check in as there would be safety concerns. We were told multiple times that we would get a refund after booking through Expedia by the front desk manager. We did not get a refund in the end. This is basically theft.
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Ria Linda

Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Emily

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Sudipta

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Fantastic experience
Amazing stay - fantastic location friendly staff… overall a fantastic experience.
Soggiorno di 4 notti a dicembre 2023

10/10 Eccellente

Jessicca

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
AMAZING. Staff where wonderful, caring and prompt.No option for tranport/shuttle outside the resort only within however goven the month of year they where very busy and the phone rang out. Awesome golf course and caddys amd very close to the vineyard, cheese akd chocolate factories. The 18 only resort was excellent, staff where amazing, quiet and a great place to restore the mind and soul.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Abdullah

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023

4/10 Scarso

Aleksandar, Canley Vale

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023

4/10 Scarso

Naomi

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The resort itself is lovely, the location is good. There are lots of facilities at the resort. The let down was the bed/mattress. We stayed in room 644. It was the hardest bed I have ever slept in. My husband loves a firm mattress, but even he woke up cursing this bed. This ruined the trip as we were unable to sleep making us tired and sore for the entire stay. I would not recommend staying in this room and would check if all the beds are standard across the resort or if this is just the owner of this unit that does not care about the comfort of their guests. The housekeeping also left a lot to be desired. Rubbish from the previous stay was left on the balcony. No toilet paper. The spare blanket had been used and shoved in a draw. Housekeeping should be checking these sorts of things. The body wash, shampoo etc seems to be refilled little bottles which makes me question how hygienic this is. Unfortunately I would not recommend a stay at this resort and we will not return.
Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Ju, Wahroonga

Soggiorno di 3 notti a dicembre 2023

4/10 Scarso

Ali

Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Kazunori

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Alfredo

Mi è piaciuto: Condizioni e dotazioni della struttura
Awesome getaway, will always look into Cyprus lakes first in future. Very happy
Soggiorno di 2 notti a dicembre 2023

8/10 Buono

Lucinda

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Very comfortable villa. Ideal for 2 couples as 2 x ensuite bathrooms. We had a group of 5 and the sofa bed mattress needed replacing.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Wen

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Eduardo, Hornsby

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel needs urgent renovation to justify the price.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Danielle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful location, friendly helpful team. Perfect relaxing weekend away.
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Viviane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Amazing place. Beautiful views and great food
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Rose

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location

10/10 Eccellente

Selda

Soggiorno di 2 notti a novembre 2023

6/10 Soddisfacente

Izabela

Viaggio di coppia
Non mi è piaciuto: Pulizia e servizi
Bed was comfortable and the room was spacious. However severly outdated, dirty pink/black mold in shower. Tv, phone, and internet didnt work. Communication with dont desk trainee a little difficult.
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Rod

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

TINA

Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had an excellent apartment with a large lounge and 2 bedrooms with an ensuite each. The restaurant and breakfasts were fantastic. We were very happy with our stay.
Soggiorno di 2 notti a novembre 2023

6/10 Soddisfacente

Lindsei Frank

Soggiorno di 2 notti a novembre 2023

4/10 Scarso

Akinori

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

sumith

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Delwyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great stay, helpful and attentive staff. Would definitely stay again.
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Woon Cheng

Viaggio di gruppo
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Very peaceful
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Mandy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Tennille, Griffith

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No washing machine in the room or clothes horse
Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

Emily

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property was clean and comfortable and the staff were extremely friendly and helpful. My partner and I had a wonderful stay, thanks team :)
Soggiorno di 2 notti a ottobre 2023