Thank you for staying at our hotel. We are glad to see you had a great stay! We hope to see you again soon!

We are sincerely apologize Sorry for the inconvenience we would let our cleaning department know to make it right

Dear Tabitha,I'm really sorry to hear about your negative experience during your stay. We take such issues very seriously, and your comfort and well-being are our top priorities. We will immediately address the cleanliness concerns, and I assure you that we'll take steps we did not found any bug in the room we checked and moved everything in the room since you told our staff this morning Please accept our sincerest apologies Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.BEST WESTERN PONTIAC INN

Dear Carol,I'm glad to hear that your stay at Ourbroom was clean and comfortable! It's always a great experience when accommodations meet your expectations. If you have any more details or if there's anything else I can assist you with, feel free to let me know!Tusshar PatelManager Best Western Pontiac Inn

Dear Mindy,Thank you for your wonderful 5 out of 5 star review on Hotel.com! We are thrilled to receive such positive feedback from you.We're delighted to know that you had an excellent experience during your stay with us. It's great to hear that our hotel met or exceeded your expectations in all aspects. We strive to provide exceptional service, comfortable accommodations, and a pleasant overall experience for our guests, and it's rewarding to know that we succeeded in doing so during your visit.Thank you for choosing our hotel for your stay and for taking the time to share your positive review. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,Tusshar PatelBest Western

Hello Harold Thank you So Much Harold For Your Time And your Review we are on process for Remolding entire Hotel Sorry For inconvenience.Tusshar PatelManagerBest Western Pontiac Inn

Sorry for the inconvenience that you have faced while your stay and We really appreciate for your feedback we already let our management know about those down things and elevator is up and running just fine hot tub will be fix ASAP we would like to continue seeing as our guest.!Tusshar PatelManager Best Western Pontiac Inn

Thank you So Much Roger For Your Time and Review we are working on fixing door was broke by the high wind last week you will come visit us again sometime.!Tusshar PatelManagerBest Western Pontiac Inn

Thank you So Much Janelle For Your Time For us.Tusshar PatelManagerBest Western Pontiac Inn

Thank you So Much Nora For Your Time And your Kind Words For us We Glad that you Appreciated our work and Enjoyed your stayed see you soon Safe Travel Take Care.!Tusshar PatelManagerBest Western Pontiac Inn

Thank you So Much Lorene for your time And your Kind words for us We already informed our Housekeeping Department about towels issues see you soon Safe Travel Take Care.!Tusshar PatelManagerBest Western Pontiac Inn

Thank you So Much Diana For Your Time And your Kind Words For us We Glad that you Noticed Everything and Enjoyed While Staying With us see you soon.Tusshar PatelManager Best Western Pontiac Inn

Thank you So kevin for your review see you soon Safe Travel Take Care.!Tusshar PatelManagerBest Western Pontiac Inn