Esterni

Recensioni per Best Western Plus Portsmouth Hotel & Suites

2.5 out of 5
Best Western Plus Portsmouth Hotel & Suites
580 US Highway 1 Bypass, Portsmouth, NH

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 277 su 1002 recensioni" "
Valutazione di 8 - Buono. 357 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 204 su 1002 recensioni" "
Valutazione di 4 - Scarso. 95 su 1002 recensioni" "
Valutazione di 2 - Terribile. 69 su 1002 recensioni" "

7,8/10

Pulizia

7,8/10

Personale e servizio

7,2/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
L’hotel è comodo per la posizione, la camera è ormai datata e ha bisogno di un po’ di manutenzione. Piscina e servizi inutili.
Soggiorno di 1 notte ad agosto 2019

4/10 Scarso

Mary

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The AC had been unplugged, phone didn’t work, no hot water to shower with, wallpaper pealing in the corners of the room,
Soggiorno di 1 notte a maggio 2024

4/10 Scarso

William

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was sub-par and had an unusual smell in it. The bathroom was really nothing special and less than most places we have stayed. Would not recommend, especially at the price we paid!
Soggiorno di 1 notte a maggio 2024
Risposta di Mark W.-GM, il giorno 21 mag 2024
Thank you for sharing your feedback about your recent stay with us. I'm very sorry to hear that your experience did not meet your expectations and that you encountered issues with the room.Our team strives to provide a comfortable and pleasant stay for all our guests, and it's disappointing to learn that we fell short in your case. Your comments regarding the room smell and bathroom quality are being taken seriously, and we are working on addressing these concerns to improve our facilities.Everyone of us values your feedback and hope you might consider giving us another chance in the future to provide a more enjoyable stay.

2/10 Terribile

EON ELECTRICAL

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
No hot water and no help at all from management when issue was reported. Not a good place to stay!! We will never utilize this hotel again.
Soggiorno di 2 notti a maggio 2024
Risposta di Mark W.-GM, il giorno 11 mag 2024
We are so sorry your stay did not goes as smoothly as it should have for your work in Portsmouth. All of us are sorry the city was doing work on the water lines during your visit. Everyone of us wishes things never need replacing or repairs but unfortunately our city does need to take out old lines and update the infrastructure. Our team would have tried to relocate you but the city work turned off water to the entire building. The workers from the town did feel badly for affecting our guests but they thought by doing the replacement during the middle of the day they would effect the least amount of people. Again, we apologize for the inconvenience.

10/10 Eccellente

Carolyn L

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location
Soggiorno di 3 notti ad aprile 2024
Risposta di Mark W.-GM, il giorno 3 mag 2024
We appreciate you letting everyone know about your terrific experience at our hotel. Our team is grateful you choose our hotel for your visit to Portsmouth. A lot of our guest enjoy the wonderful values and services we offer for our guests. Everyone of us hopes to see you again soon. Safe travels.

10/10 Eccellente

Jesse

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy check in. Clean room. Thumbs up.
Soggiorno di 1 notte ad aprile 2024
Risposta di Mark W.-GM, il giorno 28 apr 2024
Thank you for taking the time to let everyone know about your great experience at our hotel. Our entire team appreciates you mentioning the easy check-in and clean room. Everyone of us works hard to try to make sure each and every guest has an enjoyable stay. Please come back soon.

8/10 Buono

Monique

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Staff was great
Soggiorno di 1 notte ad aprile 2024
Risposta di Mark W-GM, il giorno 25 apr 2024
Our team is thrilled you enjoyed your stay at our hotel. Everyone one of us appreciates you taking the time to mention we were great. We all hope you will come back to see us again soon. Safe travels.

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient location easy on/off I95. Clean no frills hotel. Friendly and helpful staff.
Soggiorno di 1 notte ad aprile 2024
Risposta di Mark W-GM, il giorno 23 apr 2024
Thank you for taking the time to let everyone know about your stay. Our team really appreciates you giving them a shout out for their friendly and helpful attitude. Please come back and see us again soon. Safe travels.

6/10 Soddisfacente

candace

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Decent location but very limited parking. Room was not ready when we arrived to check-in at 1700 the first night; had to wait two hours. Ants were in our bathroom the entire four day stay. Beds were comfy as well as a lot of assorted bed pillows. Toiletries were good as well as the kcups for the Keurig coffee pot in the room. The AC unit and small refrigerator in the room were quiet, unlike some really loud ones I've encountered in the past. Staff was friendly but the motel itself is very old and needs some updating. I would recommend if you are looking for a decent and comfortable stay for a few nights but if you're looking for a fancy stay, this is not it. Room could've been cleaned a bit better for my taste. I found a vitamin on the floor by the bed and as I said the bathroom had ants which I did mention to the desk clerk. Lastly, I prefer hard flooring versus carpet in rooms as I only imagine how dirty it is.
Soggiorno di 3 notti ad aprile 2024
Risposta di Mark W-GM, il giorno 16 apr 2024
Thank you for staying with us for your visit to Portsmouth. We appreciate you choosing our hotel. Unfortunately, your trip did occur a natural disaster that caused power outages for thousands and thousands of people in the New Hampshire and Maine area. Our team worked diligently to provide housing to both the workers trying to restore power and the people that were without power. Thank you for sharing your thorough thoughts and concerns. Everyone of us appreciates you mentioning our friendliness.

6/10 Soddisfacente

John

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Found a lot trash under the beds
Soggiorno di 1 notte ad aprile 2024
Risposta di Mark W-GM, il giorno 15 apr 2024
Thank you for staying with us. We appreciate you choosing our hotel for your visit to Portsmouth. A lot of our guests appreciate the value we offer being close to downtown but not having to pay the downtown rates and additional charges for parking.

10/10 Eccellente

Helen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Mark W-GM, il giorno 3 apr 2024
Thank you for taking the time to share your experience staying with us. Our team is thrilled you had a great visit. A lot of our guests enjoy our larger, clean and comfortable guest rooms. We all hope you that you will come back to see us again soon.

10/10 Eccellente

Sheena

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff was amazing, properly itself was run down. My room had broken pieces of furniture and the wallpaper was visibly peeling off of the walls
Soggiorno di 1 notte a marzo 2024
Risposta di Mark W-GM, il giorno 29 mar 2024
Our team appreciates your kind words. All of us are thrilled with your comments. We are grateful you choose our hotel for your visit to Portsmouth. We hope you will come back and see us once we have completed our remodel. Safe travels.

10/10 Eccellente

Hailey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk worker was so friendly and helpful
Soggiorno di 1 notte a marzo 2024
Risposta di Mark W-GM, il giorno 22 mar 2024
Our entire team appreciates your kind words but especially our Front Desk associates. Everyone of us enjoy welcoming guests to our lovely part of New England. Please come back to see us again soon. Safe travels.

10/10 Eccellente

Amanda M

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Mark W-GM, il giorno 12 mar 2024
We appreciate you choosing our hotel for your visit to the area. Our entire team thanks you for taking the time to let everyone know about your wonderful experience. Please come back to see us again soon.

6/10 Soddisfacente

Martin

Viaggio di coppia
Very dated, wallpaper falling of the walls
Soggiorno di 1 notte a marzo 2024
Risposta di Mark W-GM, il giorno 12 mar 2024
Thank you for your feedback. Our team works hard to make sure each and every guest has a clean and comfortable visit to our area. We all hope to see you again in the near future after we have completed our remodel.

8/10 Buono

Eugene

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a febbraio 2024
Risposta di Mark W-GM, il giorno 27 feb 2024
Thank you for taking the time to let us know you enjoyed staying with us for your visit to the New Hampshire Seacoast. A lot of guests enjoy our area for the terrific sights and fine dining in the downtown district. We hope to see you again soon. Safe travels.

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool was clean and warm
Soggiorno di 1 notte a febbraio 2024
Risposta di Mark W-GM, il giorno 20 feb 2024
We are all thrilled you enjoyed our pool for your get away. Our team enjoys hosting guests that can take advantage of our amenities. A lot of our guests also love being to eat at The Roundabout Diner and Lounge right next door. Everyone of us hopes to see you again soon. Safe travels.

4/10 Scarso

Christopher

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The sheets were yellowed and not very clean. The hotel room reeked of pot smoke, and the sink and the shower were dirty. Wouldn't recommend it.
Soggiorno di 1 notte a febbraio 2024
Risposta di Mark W-GM, il giorno 22 feb 2024
I am so sorry you did not enjoy your stay with us. If anything is not meeting your expectations please let us know. We want to make it right while you are staying with us.

10/10 Eccellente

Katty

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms very clean and put together
Soggiorno di 1 notte a febbraio 2024
Risposta di Mark W-GM, il giorno 20 feb 2024
Our team appreciates your kind words regarding our clean rooms and hotel. Everyone of us works to make sure each and every guest has a clean and comfortable visit. Please come back to soon to explore more of our fantastic area. Safe travels.

8/10 Buono

Heather

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Pleasantly surprised with the room. Only downside was that parking near our room was difficult.
Soggiorno di 1 notte a febbraio 2024
Risposta di Mark W-GM, il giorno 20 feb 2024
We all appreciate you choosing our hotel for your visit to Portsmouth. Our team was excited to hear you were pleasantly surprised by the room. I apologize you felt parking was not a convenient as you would have liked for your room. Our parking lot can definitely get crowded between the hotel and the award winning local diner.

4/10 Scarso

Gregory

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Mark W-GM, il giorno 19 feb 2024
Everyone of us is disappointed you did not enjoy your stay. If something is not meeting your expectations please let us know. We want to make it right while you are staying with us.

6/10 Soddisfacente

Emmanuel

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not so good.
The check in was really slow, the front desk representative charged the wrong card even me giving the right card on his hands. The room smelled everyday and had poor maintenance. House keepers were nice.
Soggiorno di 13 notti a febbraio 2024
Risposta di Mark W-GM, il giorno 18 feb 2024
Thank you for staying with us while working in the Portsmouth area. We appreciate you choosing our hotel. I apologize our check in procedures and policies took longer then expected. Our team takes pride is making sure we follow a set of procedures to keep all of our guests safe and happy. If something is not meeting your expectations during your visit please let us know. We want to make it right while you are still at our hotel.

10/10 Eccellente

Mark

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to highway, simple clean easy
Soggiorno di 1 notte a febbraio 2024
Risposta di Mark W-GM, il giorno 17 feb 2024
We all appreciate you choosing our hotel and taking the time to let everyone know about your terrific experience. Our team truly enjoys welcoming our guests to the New Hampshire Seacoast. Everyone of us feels like the area has so many wonderful sights and activities.

8/10 Buono

Nicole

Mi è piaciuto: Pulizia e personale e servizio
The receptionist was helpful and welcoming. Most facilities were excellent with the exception of the back door which doesn’t lock…
Soggiorno di 1 notte a febbraio 2024
Risposta di Mark W-GM, il giorno 15 feb 2024
Thank you for your kind words about our staff. Everyone of us appreciates you taking the time to mention you enjoyable experience. We all hope you will come back soon. Safe travels.

8/10 Buono

Jason

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Solid place
Soggiorno di 2 notti a gennaio 2024
Risposta di Mark W-GM, il giorno 12 feb 2024
Thank you for staying with us. We appreciate you choosing our hotel for your visit to Portsmouth. A lot of our guests enjoy our wonderful location just outside of the downtown area of Portsmouth. Everyone of us hopes you will come back soon, maybe when the weather is warmer.

10/10 Eccellente

Liborio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Mark W-GM, il giorno 29 gen 2024
Thank you for staying with us. We appreciate you taking the time to let us know about your visit to our hotel. A lot of guests enjoy the cleanliness and comfort our team works hard everyday to provide them. Everyone of us hopes you can return soon, our town is even better in the warm weather.

10/10 Eccellente

Christian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Mark W-GM, il giorno 27 gen 2024
Our entire team thanks you for sharing your enjoyable visit to our hotel. We appreciate you choosing us while visiting the New Hampshire Seacoast. Please come back and see us again soon.

10/10 Eccellente

patricia

Soggiorno di 1 notte a gennaio 2024
Risposta di Mark W-GM, il giorno 26 gen 2024
We appreciate you choosing our hotel and taking the time to let us know you enjoyed your stay. A lot of our guest find our convenient location a great benefit to them. Everyone of us hopes you can return again real soon. Safe travels.

4/10 Scarso

Nathan

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Chose another place
The room was not cleaned. There was old recycling in the bin, tissue in the door's peep hole, and hair in the tub and on the walls of the shower. The coffee maker was covered in dust. The chair in the room smelled of a stale ashtray and cheap fruity body spray. Pretty gross. The next morning I could smell gas. I would not recommend.
Soggiorno di 1 notte a gennaio 2024
Risposta di Mark W-GM, il giorno 26 gen 2024
We are so sorry you did not enjoy your stay. If there is anything not meeting your expectations please let us know. We want to make it right. Our team works hard to make sure every guest has a clean and comfortable stay. If we are unaware of a concern it is harder to address.

4/10 Scarso

Carolyn

Soggiorno di 2 notti a gennaio 2024
Risposta di Mark W-GM, il giorno 23 gen 2024
We are sorry you did not completely enjoy your stay. If something is not meeting your expectations, please let us know. We want to make it right. Our team is able to assist during your stay but it is hard for us resolve concerns we are not aware of after the fact.

6/10 Soddisfacente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I had to switch to another room because the heater in the first room didnt work and the room was very cold. We had a king size bed and four small twin size pillows. The tv had a remote control that was difficult to use with no instructions.
Soggiorno di 1 notte a dicembre 2023
Risposta di Mark W-GM, il giorno 5 gen 2024
Thank you for staying with us for your visit to Portsmouth. We are all glad we were able to find you a room that matched your temperature needs. Our team feels bad you had any difficulties with the television remote. Please come back and see us again soon.

10/10 Eccellente

Nathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfortable
Soggiorno di 1 notte a dicembre 2023
Risposta di Mark W-GM, il giorno 23 gen 2024
Thank you for staying with us. We appreciate your taking the time to share your opinion of your stay. Our entire team hopes to see you again soon. Safe travels.

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a dicembre 2023
Risposta di Mark W-GM, il giorno 29 dic 2023
We are all glad you enjoyed your stay with us. Thank you for sharing your opinion. Our team works hard to make sure each and every guest has a clean comfortable visit to our beautiful area.

6/10 Soddisfacente

Bernadette

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di Mark W-GM, il giorno 26 dic 2023
Thank you for staying with us for your visit to Portsmouth. We appreciate you choosing our hotel and hope we can see you again soon. Safe travels!!

8/10 Buono

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Mark W=GM, il giorno 26 dic 2023
We appreciate your kind review of our hotel and staff. Our entire team enjoys welcoming guests to the beautiful New Hampshire Seacoast. A lot of our guest truly enjoy the wonderful fall weather and colors in the area. Please come back and see us again soon. Safe travels!

10/10 Eccellente

Lori, Chester

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property could use a bit of update/refresh
Soggiorno di 1 notte a dicembre 2023
Risposta di Mark W=GM, il giorno 26 dic 2023
We appreciate your kind review of our hotel and staff. Our entire team enjoys welcoming guests to the beautiful New Hampshire Seacoast. A lot of our guest truly enjoy the wonderful fall weather and colors in the area. Please come back and see us again soon. Safe travels!

6/10 Soddisfacente

Nicole

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Mark W-GM, il giorno 6 dic 2023
We appreciate you choosing our hotel. Our team tries to make sure all of our guests have a clean and comfortable visit to the wonderful Portsmouth area. If something is not meeting your expectations please let us know. We hope to address any concerns while you are still staying with us.

4/10 Scarso

william

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Something greasy spilled in the floor in the room making it dangerously slippery Tv not working
Soggiorno di 1 notte a dicembre 2023
Risposta di Mark W-GM, il giorno 6 dic 2023
Thank you for choosing our hotel. I apologize something spilled on the floor making it slippery. If something is not meeting your expectations please let us know. We want to make it right.

2/10 Terribile

Hamza

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No hot water ice machine not working
Soggiorno di 1 notte a dicembre 2023
Risposta di Mark W-GM, il giorno 6 dic 2023
We do appreciate your insight and opinions. I do apologize the water did not get to a temperature you want quickly enough. As a hotel with 168 rooms we do offer 5 different ice machines in various locations. I'm sorry you were unable to quick ice quickly enough for your needs.

6/10 Soddisfacente

wayne

notthing great about the stay. I was charged $23 for early check-in which I think is criminal and I am contesting it. Won't stay in a BW again
Soggiorno di 1 notte a ottobre 2023
Risposta di Mark W-GM, il giorno 31 ott 2023
Thank you for staying with us. We appreciate you choosing our hotel. Our team is sadden to hear you do not wish to stay with us again. Everyone of us works hard to welcome people to the area. Unfortunately, even with well established and documented time frames guest will request additional services for no additional cost. For instance, if you arrive the night before your reservation do you believe you should not have to pay for the extra 16 hours since no one else is using the room you reserved before you arrive. I am glad we were able to accommodate your request for more than 20% extra service. Safe travels.

10/10 Eccellente

Aisling

Soggiorno di 1 notte a settembre 2023
Risposta di Mark W=GM, il giorno 25 ott 2023
We appreciate your kind review of our hotel and staff. Our entire team enjoys welcoming guests to the beautiful New Hampshire Seacoast. A lot of our guest truly enjoy the wonderful fall weather and colors in the area. Please come back and see us again soon. Safe travels!

6/10 Soddisfacente

Cheryl

Viaggio di coppia
Sliding glass door not very secure
Soggiorno di 1 notte a ottobre 2023
Risposta di Mark W=GM, il giorno 16 ott 2023
We appreciate you choosing our hotel for your visit to Portsmouth. Our entire is glad you had a clean, comfortable and safe visit with us. The sliding doors at our hotel have a three point system of locking. I apologize if you did not feel like that was very secure. Please let us know on your next visit if you would like to stay on a higher floor.

4/10 Scarso

David & Rachael

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very outdated and an odd design to the hotel inside. Staff wasnt overly friendly and the fitness center needs a renovation and new equipment that safely runs.
Soggiorno di 3 notti a ottobre 2023
Risposta di Mark W-GM, il giorno 8 nov 2023
We appreciate your insight and opinions. Our team agrees the design might seem odd because we are a classic New England building that has been added to and expanded over the years due to the fact we are in a terrific location. Everyone of us will enjoy when we complete our remodel as we are constantly trying to improve for our guests.

10/10 Eccellente

Meg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Mark W-GM, il giorno 15 ott 2023
Our entire team is glad you enjoyed your stay at our hotel. We appreciate you letting people know about your positive experience. A lot of guests appreciate our location and value. Please come back soon.

10/10 Eccellente

Amelia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Mark W=GM, il giorno 9 ott 2023
We appreciate you taking the time to review your stay at or hotel. Everyone of us is glad you had such an enjoyable stay. Our team works hard to make sure everyone has a clean and comfortable stay. Please come back and see us soon. Portsmouth has a lot of great place to explore. Safe travels.

10/10 Eccellente

Renee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Mark W-GM, il giorno 7 ott 2023
We are so glad you had an enjoyable stay. Our entire team has fun welcoming guests to our beautiful area.

6/10 Soddisfacente

Paul

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Felt old and outdated. I arrived at 2 and thought maybe I would check in a little early. Check in is at 4pm. They offered to check me in early for a $23 fee. Not worth it so came back at 4. It’s a good one night stop hotel on budget.
Soggiorno di 1 notte a settembre 2023
Risposta di Mark W-GM, il giorno 4 ott 2023
Thank you for staying with us. We appreciate you choosing our hotel for your visit to Portsmouth. Our team is always working to improve our facilities and make the hotel better for our guests. Everyone of us appreciates your insights. We certainly understand your request for additional services for free. I am sorry we were unable to change just one part of our agreement.

8/10 Buono

Katharine

Mi è piaciuto: Pulizia e personale e servizio
The staff was excellent. The diner attached to the hotel was also excellent.
Soggiorno di 4 notti a settembre 2023
Risposta di Debbie, il giorno 26 set 2023
So glad you enjoyed your stay us!Thank you for being our guest!

2/10 Terribile

Jenny

Viaggio con la famiglia
Non mi è piaciuto: Servizi
The worse hotels I’ve ever stayed at. Wish I could give it negative stars. Very old, dirty, and smelly. I did not stay. Even after changing rooms. There’s no way I was going to stay at that dirty place with my 1yr old. That hotel needs serious renovations.
Soggiorno di 2 notti a settembre 2023
Risposta di Mark W-GM, il giorno 27 set 2023
We are so sorry you did not like our facilities. Our team works hard everyday to make sure all of our guests have a clean and comfortable visit. If something is not meeting your expectations please let us know. We want to make it right.

4/10 Scarso

Victoria, Mt. Sinai

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
need a renovation
Soggiorno di 2 notti a settembre 2023
Risposta di Mark W-GM, il giorno 10 set 2023
Thank you for staying with us for 2 nights during your visit to Portsmouth. We appreciate you choosing our hotel. If anything is not meeting your expectations, please let us know. We want to make it right.