Gentile Ospite, La ringraziamo per aver scelto di trascorrere il suo soggiorno presso il Occidental Praha e per aver voluto condividere con noi le sue opinioni riguardo il servizio offerto. Ci fa molto piacere che il suo soggiorno sia stato bello e che abbia apprezzato i comfort della nostra struttura. Siamo felici che abbia gradito il nostro servizio cortese ed efficace; ci impegniamo molto per dare ai nostri ospiti un'esperienza unica ed è sempre molto bello quando riusciamo nel nostro intento. Grazie inoltre per l'accenno alla pulizia: un aspetto per noi fondamentale nel servizio ai nostri ospiti. La ringraziamo ancora una volta per aver scelto il nostro albergo e la invitiamo a tornare in futuro. Le porgiamo i nostri più cordiali saluti. Roberto Mateos, Direttore generale

Gentile Ospite, Innanzitutto vogliamo ringraziarLa per questa magnifica recensione pubblicata in seguito al Suo soggiorno presso il nostro hotel Occidental Praha e siamo felici di leggere che siamo stati capaci di soddisfare le Sue aspettative. Grazie per aver sottolineato la bellezza ed il comfort delle nostre stanze recentemente rinnovate e disegnate di modo da garantire un soggiorno confortevole con un mobiliario di design e la piu recente tecnologia, perché sappiamo che la bellezza di una stanza di hotel contribuisce enormemente all'esperienza generale della nostra clientela, siamo quindi felici di leggere che e rimasto soddisfatto della Sua. La ringraziamo nuovamente per la Sua gentile recensione, speriamo di avere di nuovo il paicere di servirLa in un prossimo futuro. Cordialmente, Alejandro Martín Álvarez Direttore

Dear Guest, Thank you for taking the time to write such a detailed review about your recent stay at the Occidental Praha hotel, and for sharing it with us on expedia.com. We appreciate your kind comments on the appearance and comfort of our rooms, as the whole hotel has been recently refubrished to ensure our guest a more special and memorable experience. On the other hand, regarding the location of our hotel, there are buses available that take you right from the entrance of the hotel to the metro station in a minute, and they can be used with the same pass of the metro. Taking this into account, if you make use of the bus and metro (only 4 stations until the city center) it will only take you ten minutes to get to the city center. Once again, thank you for your comments, we are looking forward to having you as our guest again soon. Best regards, Alejandro Martín Álvarez General Manager

Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Sincerely, Alejandro Martin Alvarez General Manager.

Dear guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Yours Sincerely, Alejandro Martín Álvarez

Dear Christopher,Thank you for your review.We have taken good note of your comments and are truly sorry you did not feel our service met your expectations; our team works daily to provide the best possible service so that our guests feel genuinely cared for.We are, nevertheless, pleased that you had an enjoyable stay with us.We hope to see you again in the future. Kind regards,Roberto Mateos, General Manager

Dear Guest,We appreciate that you took the time to share your experience with us.We are truly sorry to hear about the confusion regarding your room's amenities, and the disappointment you encountered with your dining experience. It's concerning to hear that the dishes did not meet your expectations, and we apologize for any dissatisfaction caused. Your feedback is incredibly valuable to us, as it highlights areas where we can improve.We are delighted, however, to learn that you found our staff to be friendly and helpful, and that you enjoyed our breakfast selection. Our team takes great pride in providing fresh, well-prepared meals to start the day right, and it pleases us to know that we succeeded in this regard during your stay.Thank you again; we hope that you will return. Best wishes,Roberto Mateos, General Manager

Dear Guest, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Apreciada Clara,Nos complace saber que nuestro personal fue excepcionalmente amable y que pudimos atender su solicitud de cambio de habitación de manera eficiente. Agradecemos sus comentarios sobre las camas y la bañera; la satisfacción de nuestros huéspedes es nuestra prioridad, y aunque no mencionamos los detalles específicos de cada habitación en nuestra información general, tomamos muy en serio su retroalimentación para mantener la calidad de nuestras instalaciones.Quedamos a la espera de su pronto regreso. Un cordial saludo,Roberto Mateos, General Manager

Sehr geehrter Abdelhakim,herzlichen Dank für Ihre Bewertung.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Es freut uns sehr, dass Sie wieder bei uns buchen würden. Bis zum nächsten Mal!Roberto Mateos, General Manager

Estimada Sra. Ana,Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.Nos alegra saber que disfrutó de la limpieza de la habitación, la comodidad y el excelente servicio que ofrecemos. Nos enorgullecemos de mantener altos estándares en todos estos aspectos para garantizar una estancia agradable para nuestros huéspedes.Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita muy pronto.Atentamente,Roberto Mateos, General Manager

Dear Willem, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel clean and your room spacious. Our team works hard to maintain a high standard of cleanliness and comfort for our guests, and we are glad that it met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Guest,Thank you for your review.Thank you for your feedback on our car parking rates. We understand that additional fees can be inconvenient and do everything in our power to keep this price as low as possible and in line with that of nearby hotels with this service. Please keep in mind that this area is secure and monitored by our security staff. Alternatively, free parking is available outside the hotel, however, we cannot take any responsibility for vehicles parked there. We thank you for highlighting the high standards of our installations, being fully aware that this is of primary importance for our guests.We hope that we have the opportunity to see you again soon. Kind regards,Roberto Mateos, General Manager

Dear Marion,Thank you for your positive feedback.We are thrilled to hear that you found our room cleanliness and hotel condition to be exceptional. Our team works diligently to maintain a high standard of cleanliness and comfort for our guests. We appreciate your kind words and are glad that it contributed to a pleasant stay.However, we noticed that you were not completely satisfied with the service provided. We apologize for any inconvenience you may have experienced during your stay. Our staff is committed to providing excellent service, and we will continue to work on improving in this area to ensure all our guests have a memorable experience.We look forward to welcoming you back on a future occasion.Best regards,Roberto Mateos, General Manager

Chère Ines,Nous voulons vous remercier de ce résumé si positif de votre séjour que vous nous avez fait parvenir.Nous sommes heureux de lire que vous avez apprécié votre séjour, ainsi que la chambre que nous vous avons réservée et que vous l'ayez trouvée propre et confortable à tout moment.Nous vous remercions pour votre valorisation du service. Ceci a bien sûr été partagé avec toute l'équipe. C'est toujours une grande source de motivation pour notre personnel d'apprendre que nos hôtes apprécient la qualité du service.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Roberto Mateos, General Manager

Caro Danilo, agradecemos o seu simpático comentário.Ficamos encantados com o seu feedback. É em busca da plena satisfação dos nossos hóspedes que damos o nosso melhor diariamente. Esperamos ter a oportunidade de o rever brevemente.Com os melhores cumprimentos,Roberto Mateos, General Manager

Dear Johnny, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Kentaro,Thank you for your review.We are happy to hear that overall you had a pleasant stay.However, we are sorry that our location was not entirely what you were looking for. Our team members are always available with information and advice on the best way to reach your destination.We hope to welcome you back again soon. Best wishes,Roberto Mateos, General Manager

Dear Maggie,Thank you for your positive feedback.We are so glad to hear that you enjoyed your stay with us and appreciated the high standards we set ourselves. Your kind recommendation is very rewarding for our team.We look forward to welcoming you back on a future occasion.Best regards,Roberto Mateos, General Manager