Reception

Recensioni per Casino & Hotel ADMIRAL Ptuj

3 out of 5
Casino & Hotel ADMIRAL Ptuj
5 Vinarski trg, Ptuj, Ptuj

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 18 su 28 recensioni" "
Valutazione di 8 - Buono. 6 su 28 recensioni" "
Valutazione di 6 - Soddisfacente. 3 su 28 recensioni" "
Valutazione di 4 - Scarso. 1 su 28 recensioni" "
Valutazione di 2 - Terribile. 0 su 28 recensioni" "

9,0/10

Pulizia

9,4/10

Personale e servizio

7,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Roberto

Soggiorno di 1 notte a giugno 2023
Risposta di Modrinjak, il giorno 3 lug 2023
Thank you very much,Kind regardsHotel Admiral Ptuj.

8/10 Buono

Marijana, Sarajevo

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Ibrahim

Viaggio con la famiglia
Super Service.
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Erika

Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

Rosie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walking distance from station
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Marco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice room and staff
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Chris

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

J

Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Erich

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Bengt

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Corinne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Situation centrale
Nous avions réservé pour une personne seulement! Il faut être attentif car sur ce site il faut pas oublier de cocher deux personnes 😉 souvent les autres sites ça commencent à deux et après on peut ajouter des occupants. Donc l’accueil a commencé par des calculs pour supplément. Accueil cordial sans plus. Personnel du nettoyage chambre très sympa Chambre assez petite mais fonctionnelle et literie très confortable. Salle de bains petite mais propre. Hôtel avec ascenseur et parking privé sans supplément. Pas de mini frigo des grandes armoires de rangements et bonne climatisation. Petits déjeuners au top dans un bâtiment annexe, il est servi jusqu’à 10:00 et le deuxième jour le choix était restreint car nous sommes arrivés à 9:30 et il ne rajoutait plus rien Bien situé…en ce moment beaucoup de bruit car grand travaux de rénovations. Mais le bruit c’était pire dans la cour plus loin ils rénove un magasin et le bruit de fracas qui arrive dans la benne jusqu’à 20:00 Prix corrects
Soggiorno di 2 notti a luglio 2023

4/10 Scarso

Nermin

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dårlig opplevelse.
Først før velkomsten måtte vi betale en tilleggsavgift, som vi ikke ble informert om ved bestilling og betaling for overnattinger. Og så ble vi skuffet fordi vi ikke fikk rommet vi reserverte. Rommet var varmt og tett. Toalettet var tett, og da så vi at avløpet i dusjen også var tett. Etter å ha klaget i resepsjonen, fikk vi et annet rom. Vi var heller ikke fornøyd med det andre rommet, men vi overlevde. Toalettet var uten vask, men i det andre rommet var det vask og dusjkabinett, noe som er hygienisk uakseptabelt!! En flaske vann, som koster 18 kr i Norge, koster 5 EUR på dette hotellet. Frokost elendig med svært lite valg. I alle fall forferdelig overnatting og dårlig opplevelse.
Soggiorno di 1 notte a luglio 2023
Risposta di Miha Arko, Hotel Sales Manager , il giorno 26 lug 2023
Dear Neremin,Thank you for taking the time to share your feedback about your recent stay at Hotel Admiral Ptuj. We value all guest comments as they help us to improve our services and facilities.First and foremost, we sincerely apologise for the inconveniences you experienced during your visit. We understand that your overall experience did not meet your expectations, and for that, we are truly sorry.We took all complaints very seriously. Upon reviewing your reservation and our internal records, we would like to address some of the points you mentioned. There might have been a miscommunication regarding the tourist and promotional tax, we double checked there was written on the site where you booked and also in your reservation confirmation, that you will pay tax upon arrival, this is also very common standard all over the world. We do change this upon arrival, that you have very fast check-out, what our guests reviewed as positive way to do it. Regarding the room allocation, we regret that the initially assigned room did not meet your preferences. It's important to note that the description and images of the room type you reserved were provided by the booking platform - we double checked and the room which you were allocated to was the same as the one on the photos and description.Regarding reported issues with the facilities in your first room/bathroom. Our team immediately checked the reported problem, and despite not finding any blockages or other malfunction, we promptly given you you an upgrade to our 'Superior' room, which features separate bathroom facilities. We apologise if this change did not fully meet your expectations.Regarding the pricing of amenities, this water is free for our guests, what is also written on them. 5 is free promo ticket for casino, which guests can you complimentary in our Casino Admiral Ptuj gaming saloon. We are sorry that there was a miscommunication. As for the breakfast selection, we apologise for not meeting your expectations. We continuously work to improve our breakfast offerings, and your comments will be taken into account as we refine our choices.We truly regret that your experience with us fell short of what you anticipated. Our team is dedicated to providing excellent service, and your feedback helps us in our ongoing efforts to improve.If your travels bring you back to Ptuj in the future, we hope you will consider giving us another opportunity to provide you with an improved experience.Thank you once again for your valuable feedback.Best regards,Miha ArkoHotel Sales Manager

10/10 Eccellente

Yachiyo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
プトゥイというスロベニアの小さな街にあるホテルです。列車移動でクロアチアのザグレブに移動する際、途中駅のプトゥイで2泊しました。料金がお安く、お部屋清潔で日本のビジネスホテルの様な感じです。周辺はすぐ近くにスーパーやカフェがあり、規模は大きくはありませんが、半日観光して楽しみました。プトゥイの駅から歩いて10分くらいで、途中にバスターミナルもあります。
Soggiorno di 1 notte a luglio 2023
Risposta di Miha Arko, Hotel Sales Manager, il giorno 26 lug 2023
Dear Yachiiyo, Thank you for choosing Hotel Admiral Ptuj during your recent visit to Ptuj, Slovenia. We appreciate you taking the time to share your positive review of your stay with us.We are delighted to hear that you enjoyed your two-night stay with us. Our team takes great pride in providing comfortable and clean accommodations at an affordable price. We are glad to know that you found our hotel comfortable and 5/5 reviewed stay. Our location in the charming town of Ptuj offers easy access to various amenities, such as supermarkets and cafes, making it convenient for our guests to explore the area. We are pleased to hear that you had an enjoyable time sightseeing in Ptuj during your half-day excursion.Additionally, we are glad that our hotel's proximity to Ptuj train station and the bus terminal was beneficial for your travel convenience.Thank you once again for your kind words and positive feedback. It was a pleasure hosting you, and we hope to welcome you back to Hotel Admiral Ptuj in the future.If you have any further questions or require assistance with future bookings, please do not hesitate to reach out to us.Best regards,

10/10 Eccellente

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good for stoppver
We used it as a quick stopover driving to and from the Balkans. Nothing fancy but got all you need for a good price. Clean, pretty spacious room, friendly staff and parking just outside the entrance
Soggiorno di 1 notte a luglio 2023
Risposta di Miha Arko, Hotel Sales Manager, il giorno 26 lug 2023
Dear Jonathan,Thank you for taking the time to share your feedback about your recent stay at Hotel Admiral Ptuj. We are delighted to hear that you chose our hotel as a quick stopover during your travel to and from the Balkans.We are glad to know that you found our hotel to be a comfortable and convenient option for your stopover. Providing a clean and spacious room at a good price is one of our priorities, and we are thrilled that we could meet your expectations in this regard.Our team takes great pride in offering friendly and accommodating service to all our guests, and we are pleased that you experienced this during your stay.As for our parking facility, we understand how important it is to have a convenient place to park, and we are glad that our parking area just outside the entrance suited your needs.Thank you once again for choosing Hotel Admiral Ptuj for your stopover. We truly appreciate your positive review, and we hope to have the pleasure of welcoming you back on your future travels.If you have any further feedback or require assistance with future bookings, please feel free to contact us anytime.Best regards,

10/10 Eccellente

Hallgeir

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good straff, laundry service was great !
Soggiorno di 2 notti a luglio 2023
Risposta di Miha Arko, Hotel Sales Manager , il giorno 26 lug 2023
Dear Hallgeir, Thank you for taking the time to share your experience at Hotel Admiral Ptuj. We are thrilled to receive your positive feedback and are delighted that you had a great stay with us.Our team takes great pride in providing excellent service to all our guests, and we are pleased to hear that you found our staff to be very good. We strive to create a warm and welcoming atmosphere, ensuring that your stay is comfortable and enjoyable.We are also glad to know that you were satisfied with our laundry service. We understand the importance of having convenient amenities like laundry facilities, and we are happy that it met your expectations.Thank you for choosing Hotel Admiral Ptuj, and we hope to have the pleasure of hosting you again in the future. Should you have any further feedback or require assistance with future bookings, please feel free to reach out to us.Best regards,

10/10 Eccellente

Vernes

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Miha Arko, Hotel Sales Manager, il giorno 26 lug 2023
Dear Vernes,Thank you for taking the time to share your experience at Hotel Admiral Ptuj. We are thrilled to receive your positive feedback and are delighted that you had a great stay with us.Thank you for choosing Hotel Admiral Ptuj, and we hope to have the pleasure of hosting you again in the future. Should you have any further feedback or require assistance with future bookings, please feel free to reach out to us.Best regards,

6/10 Soddisfacente

vince

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Trip with friends
Rooms are kinda small and the shower was very blocked. Breakfast choice was poor an in the building next door
Soggiorno di 1 notte a giugno 2023
Risposta di Jadrana, il giorno 28 giu 2023
Dear Mr. Knight,we are very sorry that you are disappointed.We will do our best to improve our services.With kind regards,Hotel Admiral PtujJadrana

10/10 Eccellente

Angelique

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent location. Easy walk from the train station. Nice breakfast included.
Soggiorno di 1 notte a febbraio 2023
Risposta di Miha Arko, Hotel Sales Manager, il giorno 4 apr 2023
Dear Angelique! thank you for your review 10/10. Hope next time we will have opportunity to host you again. Best regards,

10/10 Eccellente

STEWART

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Hotel
Excellent, no problems.
Soggiorno di 6 notti a gennaio 2023
Risposta di Miha Arko, Hotel Sales, il giorno 6 feb 2023
Dear Stewart, thank you for your stay and great review! Until next time. Best regards,

8/10 Buono

Harry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2023
Risposta di Miha Arko, Hotel Sales, il giorno 6 feb 2023
Dear Harry, thank you for your review and stay with us. Until next time! Best regards,

10/10 Eccellente

Harry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sehr gute Übernachtung und am Abend ist für Unterhaltung im Casino gesorgt.
Soggiorno di 1 notte a gennaio 2023
Risposta di Miha Arko, Hotel Sales Manager, il giorno 10 gen 2023
Dear guest, thank you for your review 10/10! We are really glad that we did exceed your expectations. Best regards,

10/10 Eccellente

Harry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2022
Risposta di Miha Arko, Hotel Sales , il giorno 21 dic 2022
Thank you for your 10/10 review rate!

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Frühstück sehr begrenzt, kein warmer Anteil
Soggiorno di 1 notte a settembre 2022
Risposta di Miha Arko, Hotel Sales, il giorno 6 ott 2022
Dear Michael! Thank you for your stay and review. We are glad that your stay was rated 4 out of 5, on the other we are really sorry that your experience in our breakfast area was not as expected. We already had a meeting with our management team and also hospitality department regarding this issue. We hope that next will be rated 5 of 5, and it will be experiences as expected. Best regards,