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Recensioni per Excellence Riviera Cancun - Adults Only All Inclusive

5 out of 5
Excellence Riviera Cancun - Adults Only All Inclusive
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 1147 su 1439 recensioni" "
Valutazione di 8 - Buono. 184 su 1439 recensioni" "
Valutazione di 6 - Soddisfacente. 40 su 1439 recensioni" "
Valutazione di 4 - Scarso. 23 su 1439 recensioni" "
Valutazione di 2 - Terribile. 45 su 1439 recensioni" "

9,8/10

Pulizia

9,6/10

Personale e servizio

9,6/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Rachel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is amazing. Great size rooms. Everything is included- mini bar, room service, restaurants, activities etc, it's nice being able to go and relax and not have to worry about anything
Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

ADRIAN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean welcoming resort from the moment you step out of your airport transfer to the moment you say farewell. Friendly staff ready to accommodate guests needs. Great selection of food and drinks with good domestic and international choices. Overall good experience. The ongoing seaweed problem that plagued the seashore drop a little bit from overall good experience.
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 2 mag 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.It is lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Eccellente

Quinn, Cambridge

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best resort we’ve stayed at by a long shot. Everything was great. Food was outstanding (usually it’s hit & miss at resorts), service was 10/10. Entertainment was in a whole different league compared to other resorts. Only complaint is that the resort could use a little freshen up, and things seemed to be falling apart (chairs, parts of the room etc). Probably why the price was so discounted. Don’t think we will go anywhere except excellence for now on!
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection., il giorno 2 mag 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Quin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024
Risposta di The Excellence Collection, il giorno 3 mag 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was fantastic. Clean and safe. I will definitely visit this resort again in the future.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 1 mag 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Wesley

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tennis pro Alexis was so wonderful as was all bar service, wait staff front desk and house keeping.
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 30 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Rameel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is a 10/10 except the beach. It stunk and had a lot of seaweed. If the beach isn’t your thing this resort is perfect in every other aspect it’s a great balance of party vs quiet. But it’s not exceptionally quiet or exceptionally a party. It’s just a very well balanced resort and every other aspect besides the beach is a 10/10
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 30 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them.Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Kariza Mae Babao

Soggiorno di 3 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 30 apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Buono

Karen, Richmond Hill

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place was clean and the staff were amazing. It’s just that the rooms are “old”. They need upgrading. For example, the tap in the shower came off in my hand, a wall sconce on the wall had a shade on it that did not fit. The curtains were dirty, as were the white wash clothes and towels. Many of them were stained.
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 30 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Kade

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
wonderful plqce to relax for a week
Soggiorno di 8 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 28 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Daniel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just a stellar resort. The entertainment, food, service, beach, pools, everything was great. Small enough that you can walk from your room on one side of the resort to the beach in 5min.
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 28 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, deliver joy through our shows and entertainment activities, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Admassu, Beltsville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is well managed. Among the employees the Front desk Supervisor, Armando Navarrete is exceptional in giving required information, making sure that we had a comfortable and worry free stay. I think is a really very good asset to the Exvellence Rivera Cancun. Hector from Lobster restaurant and Enrique from the Hydro Spa were also very attentive and helpful. Besides, the house keeping staff are the best. The bar tendors at the club restaurant are good at their work and helpful.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 28 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Terrence

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Restaurants were centrally located and didnt need a reservation Never more then a 5 minute wait. Staff was always cleaning Everyone was very friendly. We will stay with Excellence and will try the Dominican location next
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 28 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Kim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
10/10
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 28 apr 2024
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Eccellente

Bradford and Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 28 apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Eccellente

Julia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I spent 4 nights, 5 days at this resort for our honeymoon and it was AMAZING! It was our first time here and we were consistently blown away by the amazing service provided by every staff member and the attention to detail. Our room was nicely decorated for us upon arrival with flowers and champagne. The resort itself is beautiful and charming and the quality of the food, entertainment, and service exceeded our expectations daily. The pools and beach are picturesque and the quality of the alcohol in the drinks is excellent. My husband and I splurged extra for a private dinner on the beach which included a set menu of our choice (delicious!), beautiful set up, and an amazing live saxophone player. It was the most romantic highlight of our stay. This resort is a great blend of ages and we felt we could easily get rowdy or have a more relaxing day/evening depending on our mood and where we decided to spend our time in this spacious resort. We would recommend Excellence Riviera Cancun to anyone and look forward to returning for a future anniversary. We applaud the staff and all their efforts that make this place so wonderful to visit. Their hard work and thoughtfulness are truly what sets this resort apart. Thank you for having us!
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 28 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Norma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 28 apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Buono

firas f

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beach sand was very soft and clean.
Soggiorno di 3 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 26 apr 2024
Thank you for selecting Excellence Riviera Cancun as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.

10/10 Eccellente

Harman

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
10/10 experience would for sure go back.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 26 apr 2024
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Eccellente

Alec Jason

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such a beautiful well kept property with amazing food, drink, and service!
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 25 apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Eccellente

Susan Elaine, Hope

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our only issue was we ran out of soap and had to call room service. There was a wedding the Sunday of our stay and disrupted the restaurants both at lunch and dinner. At dinner we were going to have desert but the waiter never came back- so we ordered room service because we could.
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 25 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Buono

Karen Elise

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property. Friendliest staff. Wonderful room. Great restaurants. Enjoyable entertainment. Noisy music during the day at the main pool that can carry throughout the resort which takes away from a quiet afternoon. But, will return! Highly recommend this resort.
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 25 apr 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Eccellente

Amanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Resort is the best I’ve been too! Extremely clean, staff was exceptionally friendly, each restaurant had something delicious to eat. We stayed in the Excellence Club Junior suite pool view and would definitely stay again. Our room (building 7) had part ocean view and wasn’t sure if that was part of our suite category but it was a plus. I’d recommend the excellence club for the separate pool and Magna restaurant- club has other great perks too. Upgrade alcohol in room was great too! I’d definitely stay here again. The nightly shows were great too.
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 24 apr 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.

10/10 Eccellente

Valerie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort is excellent! We were blown away by how great the food was! Everything was fresh and very tasty. The grounds are spectacular and the pools next level. The live entertainement during the day and night were amazing - we very much enjoyed it. Only downside, the beach was not cleared of the seaweed with a tractor. The employees were using pitch forks and wheelbarrows. It was a battle they were not going to win with that method. Second thing, the scent that was pumped into the foyer and martini bar area was very very strong. We often avoided the area because of it. Overall, 5 stars!!! Have recommeded to friends already and would gladly book again.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 25 apr 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We are sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Eccellente

Stefanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only thing I didn't like was that it was a $60 USD taxi to get into Cancun. Apparently, Ubers are allowed but the taxi drivers hassle them and it created conflict.
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 24 apr 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice resort, exceptional staff. Great drinks and great food.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 24 apr 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Eccellente

Erin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a wonderful stay. The grounds were spotless, the entertainment was fun and there was never a places to eat or drink. It was a great way to spend 4 nights on a girls trip.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 25 apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Eccellente

Sharlene Persis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 23 apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Eccellente

Nadia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and safe
Soggiorno di 2 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 22 apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Eccellente

Peter H

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service was great. Staff friendly and very helpful. Not a huge resort, so extremely walkable. Not the newest but very clean and well maintained. Close to CUN airport - a short 25 minutes. Food excellent with very good choices. Very nice spa services and massage… Definitely recommend and plan to return!
Soggiorno di 3 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 22 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Jimmy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service was amazing as well as the food and drinks
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 21 apr 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

2/10 Terribile

Ariane

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Extorsion et collusion avec la police Vol d’argent Tu payes ou tu vas en prison
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 25 apr 2024
Dear Ariane, At Excellence Riviera Cancun we prioritize the wellbeing and comfort of all who stay with us and our standards of excellence include strict security protocols and in-house regulations that protect both our guests and staff. In compliance with Mexico's General Law for Tobacco Control which was put into place on January 15, 2023, smoking vapes, e-cigarettes, cigars, and other tobacco or nicotine products is prohibited in the beaches, indoor and outdoor areas, suites, restaurants, and more. We pride ourselves, especially on our Bespoke service exemplified by our highly trained hospitality professionals who go above and beyond to ensure that everyone can enjoy a relaxing vacation in serenity, satisfaction, and complete safety.It is also important to us that our guests comply with the resort rules and behaviour guidelines that have been put in place to maintain the tranquility and peace that we are known for. This in turn serves as a protection for everyone within the resort.We continue to work in line with our Innovative Curation to ensure that every time our guests visit it is even better than before and we always strive to give each guest the Infinite Excellence that they deserve.

10/10 Eccellente

Sherry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our first stay at Excellence Riviera Cancun & we had a phenomenal time! The restaurants were top notch, service and staff incredibly friendly & helpful, and overall the ultimate experience in relaxation. We upgraded to the “Club” which had a terrific pool area with friendly people and afternoon games. We ended up upgrading to the Honeymoon Suite, which was absolutely amazing with two rooms, balcony overlooking the pools and view of beach & ocean, top-notch mini bar, 2 hot tubs, and pre-dinner treats delivered to us. Felt truly pampered thru the entire trip! One of the highlights was the “Silent Party” where we partied w/headphones and danced around bopping with others to our favorite songs. The evening shows and karaoke were also a blast! I sang several times—and asked if I was a professional singer (lol). Even got asked to autograph someone’s arm! Lol The staff including Chris, Itamar, Auzecena (Susie) made it fun and entertaining—from black jack in the pool to Aqua Fun Zumba, and evening show time. Everywhere we went the staff were polite, friendly and helpful. The Aroma cafe served the most delicious sweets and cappuccinos. Our favorite restaurants were the French and Indian as well as the Club’s Magna Lounge. The beach was nice as well—loved the “beds” with drop down shade on all sides. There were so many nice amenities! We had an incredibly memorable trip and would love to be back next year! Keep up the great job, Excellence Riviera Cancun!! A !!
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 21 apr 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our first-time guests. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.

6/10 Soddisfacente

donna

Viaggio di gruppo
Mi è piaciuto: Pulizia e servizi
Food was great! Did not like that it took a very ling time to be served at dinners. With the exception of Asian dinner. You are allowed a 40 minute window before your towels are snatched while you get breakfast or lunch. That wS impossible to get served lunch in that time.
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 21 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

david

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved this place, getting a bit older and needs a face lift, but the staff wear always fixing things and painting which is helping. All the staff were great.
Soggiorno di 7 notti a marzo 2024
Risposta di The Excellence Collection, il giorno 19 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Evan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall great experience. Food was average to very good, depending on resturant. Tennis pro Alex was excellent. Limited seating around some pools
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 18 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Cassondra Gwen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything about our stay was excellent. This was the best all inclusive resort I have stayed at (6 total). The restaurant options were fantastic and the food was great. There were plenty of pools to choose from and the beach was very clean. Service was wonderful as were the drinks. We will be back for sure! 10/10 recommend!
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 18 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very delighted to hear from you that our resort is the best All-Inclusive resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.

10/10 Eccellente

Grayson

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great resort
Soggiorno di 3 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 17 apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Eccellente

Donna Anne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 17 apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Eccellente

Margaret

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort was top notch. From the moment you arrive, you are treated well. Food at each restaurant was delicious and the staff was very friendly and professional. Beautiful beach and pools. The rooms were spacious and accommodating. Clean facility. Very enjoyable.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 17 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Audrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The service staff were amazing and always attentive. I especially liked Walton who works at The Kitchen. He really paid attention to details. I would certainly recommend this resort to others.
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 16 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Melvin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hospitality was outstanding!! Beautiful property and very clean and comfortable. We celebrated our 30th wedding anniversary and the staff made it very memorable. Thank you for a wonderful experience. It was our first visit to Cancun.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 16 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean anniversary destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

David Jon, Mesquite

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Large beach area and excellent food.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 16 apr 2024
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Eccellente

Arnold

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly, hospitality, service, and quality of food.
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 16 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality with so many options to choose from, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Buono

Joshua David Sossio Ricci

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
TLDR: This is a beautiful resort, but with an older straight crowd & virtually no nightlife. Also impossible to leave resort for under $250USD. Truly a beautiful resort — if you’re looking for a very quiet getaway. I traveled with my partner & a group of friends, and we had an amazing time with each other. But, the resort more or less closes down at 11PM, & there is an overly expensive shuttle service (we were quoted around $250USD for a round trip to Cancùn). And good luck trying to find a more reasonably priced service. Apparently, unbeknownst to us, Uber is “banned” on the resort, and after one was ordered the men running the shuttle services threatened to beat up the Uber driver that arrived. If you’re looking for a night outside the resort that won’t break the bank, consider another resort with more reasonable shuttle services. Additionally, as a queer person traveling with their partner, we felt safe & welcomed on the grounds. However, if you’re travelling as a single LGBTQ2S person, there is very little there to offer you. We felt it was a very straight, white clientele who preferred a quieter vacation experience. That being said, we found ways to have an amazing time; the food was incredible (wait times are a bit long), the drinks were good, the staff was so friendly & attentive, the grounds are gorgeous, & the beach was clean. We had an amazing time as a group, we just hoped for some more nightlife opportunities, & more affordable ways to leave the resort.
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 16 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Elzbieta

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super nice ppl
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 16 apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Eccellente

Hardayal Singh

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the staff very helpful and courteous all around despite some of them were not able to speak english. They should improve the floating bed services in the pool area. People would come early morning and grab all the floating beds and chairs even if they didn't use it right away. In our 5 days visit we were never successful to grab one that's the only bad experience we had.
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 16 apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Eccellente

Pamela

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our fourth trip to Excellence Riviera Cancun, and it won’t be our last. We like the fact that it’s a smaller resort. The food, employees and rooms are all excellent. We would highly recommend Excellence Riviera Cancun.
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 16 apr 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4/10 Scarso

Makram

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wait times for food and restaurants was ridiculous. You also can’t leave the resort without using their overinflated taxi service. When we ordered an Uber, the taxi service person threaten to punch the Uber driver if he took us. It was like we were trapped. Constant banging all night like the slamming of a door from 4am to 8am every single night. Just awful. Clean resort and the staff is kind but so much is wrong. Don’t come here.
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 19 apr 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

8/10 Buono

Jiarun

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 16 apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.