Suite Deluxe | Vista del balcone

Recensioni per Barceló Puerto Vallarta - All Inclusive

4 out of 5
Barceló Puerto Vallarta - All Inclusive
Km 11.5 Zona Hotelera Sur, Puerto Vallarta

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 919 su 2098 recensioni" "
Valutazione di 8 - Buono. 577 su 2098 recensioni" "
Valutazione di 6 - Soddisfacente. 299 su 2098 recensioni" "
Valutazione di 4 - Scarso. 150 su 2098 recensioni" "
Valutazione di 2 - Terribile. 153 su 2098 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Cathrine Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort. Very spacious rooms with an awesome view of the sunsets, beach, boats and pool. Everything we ate we loved. My husband especially loved the taco bar. The staff were great. The drinks were fantastically delicious. There were lots of choices for excursions which were reasonably priced. Fun activities each day. Entertainment each night. We had an amazing vacation here. We truly recommend this resort.
Soggiorno di 7 notti ad aprile 2024

8/10 Buono

Cory

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
I liked the fact that Barcelo was outside of the tourist area of PV and a little quieter than some of the other area resorts… The hotel is in desperate need of some renovations. There were some items in the room that didn’t work or were broken and the general condition of the hotel was old. This will be a great place to stay when the updates are implemented
Soggiorno di 5 notti ad aprile 2024

8/10 Buono

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property, and rooms. Food was ok but a little boring. Not enough to do for me.
Soggiorno di 9 notti ad aprile 2024

2/10 Terribile

Pascual

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service., il giorno 2 mag 2024
Dear Pascual, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Buono

Conrad

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was amazing! Wish the loungers on the beach were a little nicer. And wish there were more umbrellas on the beach as well.
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Service., il giorno 2 mag 2024
Dear Conrad, thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us, and we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards

10/10 Eccellente

Misty

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 2 mag 2024
Dear Misty, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Eccellente

Jane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 2 mag 2024
Dear Jane, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

6/10 Soddisfacente

Luis Alberto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service, il giorno 2 mag 2024
Dear Luis Alberto, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Buono

alexandru

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have a good time to the hotel but what I didn’t like don’t know what was but we got a lot of bites. Maybe some flies in the room or bugs we don’t know exactly but when we wake up, we have a lot of marks on the skin.
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Service., il giorno 2 mag 2024
Dear Alexandru, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Eccellente

Ruth

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great ambience; 10 Service.
Risposta di Guest Service, il giorno 2 mag 2024
Dear Ruth, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Buono

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome great chilled place . Nothing to crazy
Soggiorno di 8 notti ad aprile 2024
Risposta di Guest Service, il giorno 2 mag 2024
Dear Paul, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Buono

Jose Roberto

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service., il giorno 2 mag 2024
Dear Jose Roberto, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Buono

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The volume of sound for poolside activities seemed distracting especially the amount of dialogue which also was difficult to understand.. the amount of folks involved in these activities doesn’t warrant the sound system. Checking in and out folks were great. Food service personnel were very attentive . Specialty restaurant experience was very good.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 2 mag 2024
Dear Richard, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 Eccellente

Mélanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lo que realmente nos gustó fue la amabilidad de todo el personal y de su equipo de cocina, incluidos los chefs, los ayudantes de cocina y los miembros del servicio de mesa. Fue un placer conocer a toda esta gente maravillosa. Muchas gracias de nuevo por vuestra bienvenida. Denis Martel y Mélanie Canuel viajan del 14 al 28 de abril de 2024
Soggiorno di 14 notti ad aprile 2024
Risposta di Servicio al Cliente., il giorno 2 mag 2024
Estimada Mélanie, nos gustaría agradecerle que eligiera nuestro hotel Barceló para sus vacaciones en Puerto Vallarta y por la opinión que compartió con nosotros. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedesLe agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro. Saludos

6/10 Soddisfacente

Michael

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was extra spacious and had a huge balcony, the linen and towels were clean and the towels changed daily. The bathroom was spacios
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service, il giorno 2 mag 2024
Dear Michael, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

6/10 Soddisfacente

Artur

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
In general the property was in a good condition. Couple items should be improved like the wifi, buffet options, the beach doesn't have any bar services.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 2 mag 2024
Dear Artur, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

6/10 Soddisfacente

Adelle

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
You couldn’t take food from the buffet, we had a child that got hurt and couldn’t walk we wanted a snack for them we were denied all they wanted was some croissants and fruit. Very limited room service menu and the food came cold or incorrect. Snack bar service was very very slow and the food options were not appealing. The wood fired pizzas were often raw due to the amount of toppings piled on. All we wanted was chips with guacamole or a salsa, or a plate of nachos for a light snack, never had any the entire trip. Only got into 2 restaurants both were below average. The Premium Lounge was not premium at all, save your money. The snacks offers were picked over/empty. They wanted you to sit in the small room to have your drinks or you had to have your own plastic cup to take out a drink. Our room had dirty robes in the closet, and was extremely dusty. You couldn’t get food pool side, you had to go to either the buffet or the snack bar. Pool side drinks took forever to be delivered or they were forgotten all together.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service., il giorno 30 apr 2024
Dear Adelle, in Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Cordially

8/10 Buono

Lucas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fun
Soggiorno di 8 notti a marzo 2024
Risposta di Guest Service., il giorno 30 apr 2024
Dear Lucas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Eccellente

Timothy

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great resort for families, ver y clean with outstanding service. The food was ok and kept having issues with internet and tv in the room. Lots of the door and bathroom hardware was loose and falling apart.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 30 apr 2024
Dear Timothy, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Eccellente

Jaspal Singh

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent customer service, from housekeeping, to wait staff, to programming, we enjoyed our stay
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 30 apr 2024
Dear Jaspal Singh, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Eccellente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great resort! Staff was super friendly. Beach was beautiful. Would definitely reccomend this place if you are looking for a small low key resort.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service., il giorno 30 apr 2024
Dear Linda, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Buono

Farzana

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
I loved that it was so close to the beach and the beach was gorgeous. It is an older property but the grounds were so clean and the staff were incredible. The buffet breakfast and the Los Arcos snack and taco bar were so delicious. The Spanish ala Carte as well as the Los Arcos aka Carte we’re pretty good and while the buffet wasn’t the best compared to others I’ve seen, we could always find something to eat that we were happy with.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service., il giorno 29 apr 2024
Dear Farzana, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. It's also good to know that you enjoyed the many culinary delights prepared by our professional chefs who always strive to offer a wide variety of typical delights in order to please all palates.We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards

8/10 Buono

Dafna

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very beautiful scenery,resort is super clean!! Staff is very friendly and welcoming. Maybe add more food options for breakfast. One evening at one of the restaurants the service was a little too slow. Other nights and restaurants were better. Serve alcohol at the beach!!
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service., il giorno 29 apr 2024
Dear Dafna, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards

10/10 Eccellente

Cristian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the property. Most of the staff was very friendly, attentive and in a rush to help. I will definitely recommend.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service., il giorno 29 apr 2024
Dear Cristian, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Buono

Brody

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was nice that the property was more remote from PV as it felt like we had our own private beach area and was a quiet location. With that said, it is a decent commute (30-50 minutes) to get into downtown. On our way back to the airport, it took almost 1.5hours because the traffic was so bad getting through PV. The food is average, nothing stellar but that’s mostly expected from an All Inclusive. A bit unfortunate though since local restaurants outside the resort are basically back in town/PV. The room was very lovely and clean, we were pleasantly surprised with how nice it was with a beautiful view from the balcony and comfy king size bed. It was also definitely worth it to purchase the “premium level” that they offer as you get a nicer room, better alcohol, and priority access on resort restaurant reservations. The staff were all very friendly and mostly spoke Spanish but able to speak some English too. There were some options for excursions but all pretty expensive and spread out around the PV area so are usually a full day activity to include commute time. There is free snorkelling and kayaking the resort includes where you just use this around the cove/beach.
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Service., il giorno 29 apr 2024
Dear Brody, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Eccellente

trevor

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great beach for Puerto Vallarta and very nice hotel! Stayed in the suite and it had an amazing view and a huge room! We didn’t travel with kids, so it was nice they have an adults only pool on the property.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 29 apr 2024
Dear Trevor, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Eccellente

Kerry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I didn't like how much the cab was from airport to resort 90US, but on the way home it was 25 us
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service, il giorno 29 apr 2024
Dear Kerry, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We apologize for the high initial taxi cost, and we would like to clarify that we cannot control the pricing at the airport site. Feel free to get in touch with our tour manager on your next stay with us. She can assist you even before your arrival in arranging transportation from the airport to the hotel.Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards

8/10 Buono

Margarita

Mi è piaciuto: Pulizia e personale e servizio
Location, beach, snorkeling
Soggiorno di 8 notti ad aprile 2024
Risposta di Guest Service., il giorno 29 apr 2024
Dear Margarita, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 Soddisfacente

Marie, Shorewood

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was nice but not good service by the pool. Buffet food wasn’t good, but restaurants were. Bad wifi, which was very frustrating. It’s also far away from everything.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 29 apr 2024
Dear Marie, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 Eccellente

Edgar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Service., il giorno 29 apr 2024
Dear Edgar, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Eccellente

Logan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was amazing! Smaller resort. Would go back!!
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 29 apr 2024
Dear Logan, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Eccellente

Rahul

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
this is the best resort doesn’t matter if you’re coming for honeymoon or with your family or by yourself. There’s so much to do in the resort that you don’t even need to step out of the resort for other activities. food is delicious drinks everything all inclusive if you choose for. i’m definitely coming back for a Barcello
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service., il giorno 26 apr 2024
Dear Rahul, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Buono

Venancio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Other than stinky pillows, everything was excellent
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service, il giorno 25 apr 2024
Dear Venancio, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Best regards

10/10 Eccellente

Lorena

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I will definitely be returning with my family!
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Service., il giorno 24 apr 2024
Dear Lorena, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

4/10 Scarso

ROBERT

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We have been there 7 times beautiful hotel but not as clean as in past around pools and maids did poor job did clean our desk and counter tops gor 10 days sheet were only changed once food is poor at best won’t be back
Soggiorno di 10 notti ad aprile 2024
Risposta di Guest Service., il giorno 24 apr 2024
Dear Robert, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 Eccellente

Braden

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service. , il giorno 25 apr 2024
Dear Braden, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Eccellente

Mitchell

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall we experienced a great stay at Barcelo Puerto Vallarta. We stayed for 7 days between April 15th and 22nd, with sunny blue skies every day. The location was perfect - lots of activities both at the resort and around that you could do. We did one day with the boat excursions through the hotel (Jack Sparrow), heading to a waterfall and snorkelling. You could see fish without even snorkeling. Mismaloya itself has a few different tequila tasting places, convenience stores, and lots nearby. The rooms were surprisingly big and clean. We probably could have fit the four of us in one room if we wanted. The restaurants and buffet was pretty good. Lots of options at the buffet and they do different theme nights so some were better than others (e.g. mexican night, seafood night, prime rib night). The Los Arcos was our favourite restaurant. Some food was amazing and some was meh, so just depends what you get. Resort staff was all very friendly and made sure you weren't bored. There is a daily board showing all the activities you can choose from (e.g. beach volleyball, archery, airsoft shooting, water aerobics, blackjack, bingo). With the sport activities there wasn't as much participation but still enough to have fun. On busier days with weddings or events there may be less staff around but you can always get a drink at the cantina if they aren't coming around the pools. Would recommend.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service. , il giorno 23 apr 2024
Dear Mitchell,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us.We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Cordially

10/10 Eccellente

JISEL M

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is a hole was welcoming and kind, Oscar Martinez from la fuente was remarkable, David and Enrique from the cantina were outstanding and Luis from entertainment was a pleasure his performances exceeded expectations.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service., il giorno 24 apr 2024
Dear Jisel M, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially

6/10 Soddisfacente

Gary

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Food was not very good. Especially in the buffet restaurant although the staff in there were very nice. The restaurant that is partially Al fresco facing the ocean was the best. The concierge was not nice and seemed inconvenienced when we asked for reservations on 3 occasions. Not a friendly woman.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service., il giorno 22 apr 2024
Dear Gary, thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Puerto Vallarta hotel. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our chefs to enhance our future guests' dining experiences. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 Eccellente

Yasnier

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El mejor hotel de Vallarta , mis días fueron maravillosos
Soggiorno di 3 notti ad aprile 2024
Risposta di Servicio al Cliente., il giorno 22 apr 2024
Estimado Yasnier, gracias por calificar su reciente visita en Barceló Puerto Vallarta, estamos encantados de saber que tuvo una placentera estadía con nosotros y que logramos cumplir todas sus expectativas. Fue un placer haberle atendido, y esperamos verle muy pronto. Saludos

6/10 Soddisfacente

LARRY THANH, clovis

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Recommend more creative about activities. Restaurants need to improve food quality, especially Japanese food.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service., il giorno 22 apr 2024
Dear Larry Thanh, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

6/10 Soddisfacente

Rhonda Jean

Mi è piaciuto: Personale e servizio
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Service., il giorno 22 apr 2024
Dear Rhonda Jean, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

2/10 Terribile

Alan

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
TRAVELLERS BEWARE Upon arrival and check in the Barcelo Hotel Puerto Vallarta invoked additional charges for 2 children for a 12 night stay amounting to higher cost than the original booking with Expedia. The hotel alleged that this was due to the original Expedia booking being for 2 infants rather than 2 children. This was impossible and despite the booking form clearly stating 2 children, neither the hotel or Expedia were interested in resolving this at the time or subsequently. So beware travellers Hotel Barcelona’s Expedia are both in support of double billing and gouging of consumers.
Soggiorno di 12 notti a marzo 2024
Risposta di Guest Service, il giorno 22 apr 2024
Dear Alan, we were very disappointed to read your experience during your stay in our Barceló Puerto Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.We want to apologize for not being able to make you feel supported when having an issue with your reservation, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 4 notti a gennaio 2024
Risposta di Guest Service, il giorno 22 apr 2024
Dear Maria, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Buono

Terry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The food was fabulous! Overall a great experience!
Soggiorno di 9 notti ad aprile 2024
Risposta di Guest Service., il giorno 22 apr 2024
Dear Terry, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Eccellente

Sheila R

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service., il giorno 22 apr 2024
Dear Sheila R, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

4/10 Scarso

Becky

Soggiorno di 8 notti ad aprile 2024
Risposta di Guest Service., il giorno 19 apr 2024
Dear Becky, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 Eccellente

Camille

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Better night shows. Diversity
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Service., il giorno 18 apr 2024
Dear Camille, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Buono

Harold

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Very quiet and set in a beautiful place where you feel like a local
Soggiorno di 10 notti ad aprile 2024
Risposta di Guest Service., il giorno 18 apr 2024
Dear Harold, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Buono

Liana Rayel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort, close to hiking & water activities.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Service., il giorno 18 apr 2024
Dear Liana Rayel, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards