Dear Antoinette Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not live up to your expectations. We regret your impressions about the rooms, we are constantly looking for ways to improve and your comments do not help to identify aspects that require our attention. We regret the inconvenience with the buffet. It is not the standard we strive to maintain and we will take immediate steps to address these issues and ensure that the necessary precautions are taken to maintain the quality and hygiene of our food at all times.We look forward to the opportunity to welcome you back in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Olujide Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions about your experience at our hotel. We are glad to hear that you enjoyed your stay with us and that you were able to take full advantage of our facilities. It is wonderful to know that you found our pool and beach access satisfactory.As for the beverage, we strive to offer a wide selection of beverages to suit the tastes of all our guests, and we are pleased that you enjoyed them.We look forward to welcoming you back in the future for more memorable experiences. Best regards

Estimado Rafael Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Nos complace saber que disfrutó de nuestra atención del personal, el nivel de seguridad y nuestro servicio todo incluido.Tomamos en serio sus sugerencias sobre la iluminación y el mobiliario de las habitaciones. Estamos constantemente trabajando en mejorar nuestras instalaciones para ofrecer la mejor experiencia posible a nuestros huéspedes. Su retroalimentación nos ayuda a enfocarnos en las áreas que necesitan más atención.Esperamos tener la oportunidad de recibirle nuevamente en el futuro para brindarle más experiencias memorables. Saludos cordiales

Dear Joanna Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are very happy to know that you had an incredible stay at our hotel. We sincerely appreciate your kind words about our staff and our facilities.We are honored to have contributed to making your experience such a positive one. We strive to provide friendly and helpful service to all of our guests, and we are pleased to know that our actions made a difference during your stay.We pride ourselves on offering a stunning pool and beach for our guests to enjoy and relax. We are glad to hear that you were able to enjoy these amenities to the fullest during your time with us.We look forward to having the pleasure of welcoming you back in the future and providing you with another memorable experience. Best regards

Dear Jose We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Dear Eric Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are very happy to hear that you enjoyed our beautiful pool, found good food and received friendly service from our staff.We strive to provide a memorable and satisfying experience for all of our guests, and it is gratifying for us to know that we met your expectations. We also appreciate that you recognize the value we offer, as we work hard to provide excellent value for money.We look forward to having the pleasure of welcoming you back in the future and providing you with another memorable experience. Best regards

Estimada FabiolaLe agradecemos mucho por habernos elegido para sus vacaciones. Nos complace mucho saber que su estancia ha sido totalmente satisfactoria. Esperamos tener nuevamente el honor de recibirles en su segunda casa para disfrutar de nuevas y memorables vacaciones.Saludos cordiales.

Estimado Rodrigo Le agradecemos mucho por habernos elegido para sus vacaciones. Nos complace mucho saber que su estancia ha sido totalmente satisfactoria. Esperamos tener nuevamente el honor de recibirles en su segunda casa para disfrutar de nuevas y memorables vacaciones.Saludos cordiales.

Estimada Claudia Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Lamentamos sinceramente saber sobre el incidente que experimentó durante su estancia con nosotros y pedimos disculpas por cualquier inconveniente o malestar que haya causado. La seguridad y el bienestar de nuestros huéspedes son nuestra máxima prioridad, y tomamos sus comentarios muy en serio.Investigaremos a fondo el problema que menciona con el puente a alberca y tomaremos medidas para abordar cualquier riesgo potencial. Nuestro equipo de mantenimiento será notificado para implementar mejoras. Queremos que sepa que estamos revisando internamente nuestros protocolos de respuesta a emergencias y entrenando a nuestro personal para garantizar que situaciones como estas sean manejadas con la sensibilidad y la atención necesarias en el futuro.Esperamos tener otra oportunidad para recibirle nuevamente en un futuro cercano y brindarle una experiencia mucho más memorable, demostrando que nuestro compromiso es su satisfacción. Saludos cordiales

Dear Khadija Thank you very much for choosing us for your vacation. We are very pleased to know that your stay was totally satisfactory. We look forward to the honor of welcoming you back to your second home for another memorable vacation.Best regards.

Dear Hernestina We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay.Best regards

Dear Maria Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely regret to hear that your experience with the shower and housekeeping service was not up to your expectations during your stay. We want you to know that we take your impressions very seriously and will take steps to address these issues effectively.We will review our hot water systems to ensure that all of our guests enjoy proper shower temperature at all times. We will also strengthen our review process to ensure that towels are provided in a timely and consistent manner during housekeeping.We look forward to the opportunity to welcome you back in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear DonnaThank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are sorry to hear that you experienced some inconveniences with the maintenance of the hotel. We take your impressions seriously and will work to address these issues in a timely and effective manner.We are pleased to hear that, overall, you found the price to be commensurate with your experience. We have also noted your comment about the music, we will take into consideration your feedback on the volume and style of music to ensure we create a more relaxed and appropriate environment for all of our guests.We value your feedback as it helps us to identify areas of improvement and ensure that we can provide a more satisfying experience for our guests in the future.We look forward to the opportunity to welcome you back in the future and provide you with a much more memorable experience. Best regards

Dear Manuel We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Estimada Irma Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Lamentamos sinceramente saber que su experiencia en nuestro hotel no ha estado a la altura de sus expectativas. En cuanto a sus impresiones sobre el estado del hotel, tomamos muy en serio la apariencia y el mantenimiento de nuestras instalaciones. Estamos constantemente trabajando en mejoras y renovaciones para asegurarnos de que nuestros huéspedes disfruten de un entorno cómodo y agradable durante su estadía.Respecto a la actitud del personal, lamentamos profundamente cualquier experiencia insatisfactoria. Nuestro objetivo es proporcionar un servicio excepcional y nos aseguraremos de abordar este asunto con nuestro equipo para garantizar que todos nuestros huéspedes reciban el trato cortés y profesional que merecen.En cuanto a las bebidas, lamentamos saber que no cumplieron con sus expectativas. Revisaremos cuidadosamente la calidad de nuestras opciones de bebidas para garantizar que estén a la altura de nuestros estándares y satisfagan las preferencias de nuestros huéspedes.Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano y brindarle una experiencia mucho más memorable, demostrando que nuestro compromiso es su satisfacción. Saludos cordiales

Estimado Sergio Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Nos complace saber que disfrutó de la calidad y preparación de nuestros alimentos.Respecto a sus impresiones sobre el espacio en áreas comunes, valoramos su retroalimentación y la tendremos en cuenta para futuras mejoras. Trabajaremos diligentemente para encontrar maneras de optimizar el espacio y garantizar que todos nuestros huéspedes puedan disfrutar de una experiencia cómoda y satisfactoria en nuestras áreas comunes.Esperamos tener la oportunidad de recibirle nuevamente en el futuro y brindarle una experiencia mucho más memorable, demostrando que nuestro compromiso es su satisfacción. Saludos cordiales

Dear Ann Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are very pleased to hear that you enjoyed your experience with us and found our property as wonderful as ever.Our team constantly strives to provide exceptional service and create a welcoming environment for all of our guests, so it is gratifying to receive such positive feedback like yours.We look forward to the privilege of welcoming you back in the near future and providing you with more memorable experiences. Best regards

Dear Elva Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely appreciate your comments about the variety of beers in our establishment. We value all suggestions from our guests, as they help us to continuously improve our services and better meet your needs.We take note of your suggestion and will share it with our management team to evaluate the possibility of expanding our beer selection to provide an even more satisfying experience for our guests.We look forward to the opportunity to welcome you back in the future and provide you with an even more memorable experience. Best regards

Dear Margaret Thank you very much for choosing us for your vacation. We are very pleased to know that your stay was totally satisfactory. We look forward to the honor of welcoming you back to your second home for another memorable vacation.Best regards.

Dear Jonathan Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We sincerely regret to hear about the experience you had during your recent stay. We sincerely apologize for the inconvenience you experienced with the hot water supply. We understand how important this service is to your comfort and well-being during your stay with us.We greatly value your loyalty as frequent guests and are sorry that this time we did not meet your expectations. We take your comments very seriously and have shared your concerns with our maintenance team to address and rectify any issues with our hot water supply.We sincerely hope to have the opportunity to welcome you back and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Nos complace enormemente saber que disfrutó de una estancia maravillosa en nuestro hotel. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas.Siempre nos esforzamos por brindar experiencias excepcionales a todos nuestros huéspedes, y saber que logramos hacer su estadía memorable nos llena de satisfacción. Estaremos encantados de darle la bienvenida una vez más y hacer todo lo posible para que su próxima visita sea igualmente excelente.Gracias por elegir nuestro hotel y por compartir sus amables palabras. Esperamos tener el placer de servirle nuevamente en un futuro próximo.Saludos cordiales

Dear Lorenia Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are very happy to know that you enjoyed your stay and that our team was able to provide you with friendly and attentive service at all times. Our guests' satisfaction is our top priority, and we take pride in knowing that we met your expectations.We are pleased to know that you found our resort beautiful and that you enjoyed the comfort of our facilities. Our goal is to provide our guests with a peaceful and relaxing environment where they can enjoy their time with us to the fullest.We sincerely hope to have the pleasure of hosting you again in the future and provide you with another memorable experience. Best regards

Dear Danton.Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that you have shared your impressions about your experience at our hotel.We are very pleased to know that you enjoyed the natural beauty we offer in our coastal environment. The beach is one of our most precious assets and we strive to keep it in excellent condition for the enjoyment of our guests.We hope your experience at our beach was relaxing and rejuvenating. We value your kind words and we will be happy to welcome you again so you can continue enjoying our beach paradise.Kind regards

Dear Jennifer.Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that we have shared your impressions about your experience at our hotel.We take the maintenance of our facilities very seriously and ensure that steps are taken to address any issues that may affect the quality of your stay.Regarding the waiting time during events or at times of high occupancy for breakfast and lunch. We are committed to improving our efficiency and services to ensure a smoother experience for all our guests during periods of high demand.We appreciate your feedback as it helps us identify areas of improvement and work on them. We hope to have the opportunity to welcome you again in the future and demonstrate the progress we have made.kind regards

Dear Douglas Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are glad to hear that you generally enjoyed your stay at our hotel. We are sorry to hear that our buffet did not completely meet your expectations. We value your impressions and will pass them on to our kitchen team so that we can improve and offer a more satisfying dining experience in the future. We hope to have the opportunity to welcome you again and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Estimado Jose Le agradecemos mucho por habernos elegido para sus vacaciones, nos alegra saber que su calificación hacia nosotros ha sido positiva, nos habría encantado saber que fue lo que más le gusto de su estancia, esperamos darle la bienvenida nuevamente. Saludos cordiales

Dear DerekThank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Genevieve Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear David. Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that we have shared your impressions about your experience at our hotel.We value your comments about the gastronomic variety and the different restaurants available. We are pleased to know that you especially enjoyed the menu offered in our French restaurant and that the Skybar became a memorable part of your stay.We take into account your comments about the quality of food and services at our restaurants and will work to improve further to meet our guests' expectations.It is gratifying to hear that you found our staff friendly and helpful. We'll pass on your praise to the entire team, who will feel motivated knowing they'll be contributing positively to their experience.We hope to have the pleasure of welcoming you again in the future and offer you an even more satisfying dining experience.kind regards

Dear madison. Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that you have shared your impressions about your experience at our hotel.We are glad to know that you generally enjoyed your stay and that most of our restaurants met your expectations.We are sorry to hear about your experience at Mediterranean Restaurant. We take your feedback regarding the quality of the food and the cleanliness of the venue very seriously, and will take immediate action to address these issues and improve our guests' experience at that particular restaurant.It is wonderful to know that you enjoyed the Italian restaurant and that you found all other aspects of your stay to be excellent. We will pass on your kind words to our entire team, who will be delighted to know that they helped make their experience unforgettable.We hope to have the pleasure of welcoming you again in the future and continue providing you with memorable moments at our hotel.Kind regards

Dear Chris Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely regret to hear that your second visit to the Crown Paradise in Puerto Vallarta did not completely meet your expectations, especially after your experiences at Crown Paradise Cancun. We appreciate your kind words towards our head concierge Ulises and Enrique, who strive to provide exceptional service to our guests.We understand that the location of your room did not meet your expectations, especially at a time as special as your 13th wedding anniversary. We sincerely regret any inconvenience this caused and will take your comments into consideration for future improvements.We hope you will consider giving us another opportunity in the future to provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Larry Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are very pleased to know that your stay at our hotel met all your needs and expectations for a satisfying vacation. We strive to provide a welcoming atmosphere and all the amenities necessary for our guests to enjoy a memorable experience.We look forward to having the pleasure of welcoming you back in the future and providing you with another memorable experience. Best regards

Dear Alyson Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We appreciate your kind words about our staff, especially Carlos, we are glad to hear that you enjoyed their charming service. We take note of your impressions about the food and the limited selection. We will review our gastronomic offerings to ensure greater variety and satisfaction for our guests.We understand your concerns about noise in the pools and beach bar areas. We will work to find a balance between providing entertainment for those who enjoy it and ensuring a quiet environment for those who prefer calm.We value your feedback on the value of your vacation in relation to the cost. We always strive to offer the best possible value for money and appreciate your comments in this regard.We look forward to the opportunity to welcome you back in the future and provide you with an even more memorable experience.Best regards

Dear Geraldine Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are glad to hear that you found our staff amazing and appreciate your compliments to them.We regret that the food did not live up to your expectations. We take the quality of our dining offerings very seriously and will review your impressions with our kitchen team to identify areas for improvement.Regarding the lunch schedule, we regret any inconvenience and will review our schedules to ensure that they better suit the needs of our guests. We will take into consideration your feedback on the availability of lunch venues and ensure greater availability of dining options during midday.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Elizabeth We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Estimada Lourdes Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Lamentamos mucho saber sobre su experiencia durante su estancia en nuestro hotel. Nos tomamos muy en serio sus impresiones y nos disculpamos sinceramente por cualquier inconveniente que haya experimentado.Reciba nuestras más sinceras disculpas por cualquier experiencia insatisfactoria que haya experimentado con alguno de los miembros de nuestro personal. Esto no está en línea con nuestros estándares de servicio y tomaremos medidas para abordar este problema y proporcionar una capacitación adicional a nuestro personal para garantizar que todos los huéspedes sean tratados con cortesía y amabilidad en todo momento.Respecto a la compra del paquete la agencia y la falta de acceso a los alimentos a su llegada. Revisaremos nuestros procedimientos para garantizar una comunicación clara y transparente sobre lo que está incluido en los paquetes reservados a través de terceros.Lamentamos cualquier inconveniente de mantenimiento en su habitación y estamos comprometidos a abordar cualquier problema de mantenimiento de manera inmediata para garantizar la comodidad y satisfacción de nuestros huéspedes.Esperamos tener la oportunidad de recibirle nuevamente en el futuro y brindarle una experiencia mucho más memorable, demostrando que nuestro compromiso es su satisfacción. Saludos cordiales

Dear Christine We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Estimada Nancy Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Nos alegra saber que en general disfrutó de su estancia y que encontró aspectos positivos en nuestro establecimiento.Valoramos sus sugerencias sobre la limpieza y la variedad, y queremos asegurarle que tomamos estos aspectos muy en serio. Estamos comprometidos en mantener los más altos estándares de limpieza en todas nuestras instalaciones para garantizar la comodidad y satisfacción de nuestros huéspedes. También estamos trabajando constantemente en mejorar nuestra oferta de opciones para brindar una experiencia más variada y emocionante a nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para ofrecerle una experiencia aún más memorable. Saludos cordiales

Dear Gwendoline Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are pleased to know that you enjoyed the breathtaking ocean view you longed for and that you were able to enjoy our beautiful beach with safe swimming. We also appreciate your compliments about our friendly and efficient staff, as well as the comfort of our beds.However, we sincerely regret that some aspects of your experience did not live up to your expectations. We take very seriously your impressions about the need for renovation in our facilities, as well as the layout of the property, the music and the other aspects mentioned. We are committed to improving all of these aspects to ensure that every guest has a comfortable and enjoyable experience.In addition, please receive our sincerest apologies for any inconvenience you have experienced with the plumbing. It is unacceptable and we will be taking steps to ensure that similar situations do not occur in the future. We will also be working on improving the quality and maintenance of our rooms, including installing additional towel racks and hooks in the bathrooms, as well as addressing any issues with doors and safes.We sincerely hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Mark Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely regret to hear that your experience at the resort did not completely meet your expectations. We sincerely apologize for any confusion with your reservation and room assignments. We will review our reservation and assignment systems to prevent this type of situation from happening again in the future. We are very sorry for the inconvenience caused by the noise from the exhaust fan. We understand how important a quiet and relaxing environment is for our guests, and we regret that this was not met in your case. We will investigate this situation and take the necessary steps to address this issue.We are also taking your comments about the cleanliness and maintenance of the pool bathrooms seriously, as well as your impressions of your room. We sincerely apologize for any inconvenience this caused during your stay and assure you that we will take steps to improve these aspects and maintain our standards of cleanliness and quality.Regarding the suggestion about providing a detailed map of the resort facilities, we appreciate your feedback and recognize the importance of clear guidance for our guests. We will be working on creating an updated map that clearly shows the location of all of our amenities and services, and hope to implement it soon to enhance our guests' experience.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Dear Sumiya Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Ally Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We regret the problems you experienced during your initial stay, but we are pleased to hear that we were able to move you to another building and that your experience was significantly improved.We note your impressions about the buffet and are committed to working on improving that area to provide you with a more satisfying dining experience on future visits. We are glad to hear that you enjoyed our restaurants and we will strive to maintain those high standards.We regret that you perceived limited shade and seating around the pools and beach. We will take steps to address this issue and improve the comfort of our guests in these areas.We are glad to hear that our staff was able to provide you with friendly service and that you generally enjoyed your stay. We appreciate your kind words and look forward to welcoming you back in the future to provide you with an even more memorable experience. Best regards

Dear Ernest Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Michelle Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Alexis Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We sincerely regret to hear about your negative experience during your last night at our hotel. Your comfort and safety are of the utmost importance to us, and we are sorry to hear that we did not meet your expectations on this occasion.We take all concerns regarding the comfort of our guests very seriously. We will immediately investigate the problem with room temperature and water pressure to address any technical issues that may have contributed to your discomfort. In addition, we will thoroughly review our security and access control procedures to ensure the protection of our guests' belongings.Please accept our sincerest apologies for any inconvenience you may have experienced. We would love the opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear StephenThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that you have shared your impressions about your experience at our hotel.We are very happy to know that you enjoyed your stay at our hotel and that our staff was able to provide you with exceptional service. It is comforting for us to know that we managed to meet your expectations in terms of hospitality and customer service.Furthermore, we are pleased to know that you found our gastronomic offer varied and quality. We work hard to offer a wide selection of delicious dishes to satisfy the tastes of all our guests.It will be an honor to welcome you again on your next trip to Puerto Vallarta. We look forward to welcoming you and making your stay even more memorable.Kind regards

Dear Lindsay Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Dear peter Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that you have shared your impressions about your experience at our hotel.We extend our most sincere apologies for any inconvenience caused during your stay. Regarding waiting in line for the buffet, your feedback has been shared with our food and beverage team to implement improvements that streamline waiting times and provide a more satisfactory dining experience.Kind regards