Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 1162 su 1497 recensioni" "
10 - Eccellente
1.162
Valutazione di 8 - Buono. 210 su 1497 recensioni" "
8 - Buono
210
Valutazione di 6 - Soddisfacente. 60 su 1497 recensioni" "
6 - Soddisfacente
60
Valutazione di 4 - Scarso. 31 su 1497 recensioni" "
4 - Scarso
31
Valutazione di 2 - Terribile. 34 su 1497 recensioni" "
2 - Terribile
34
9,8/10
Pulizia
9,6/10
Personale e servizio
9,2/10
Servizi
9,6/10
Condizioni e dotazioni della struttura
9,0/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Alessandro
19 lug 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Alessandro
Soggiorno di 14 notti a luglio 2021
Risposta di Antonio Rodriguez, il giorno 21 lug 2021
many thanks for your kind review
10/10 Eccellente
Jose
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
22 mag 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Love this place. They have Great service as well. The staff is very polite and helpful. They have Great food and are very clean.
Jose
Soggiorno di 3 notti a maggio 2024
10/10 Eccellente
Jacqueline
Viaggio di coppia
20 mag 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Wonderful experience. The staff was friendly and helpful. The property was beautiful. We thoroughly enjoyed our stay.
Jacqueline
Soggiorno di 7 notti a maggio 2024
10/10 Eccellente
Brian
Viaggio di coppia
17 mag 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff were professional, friendly, and impeccably groomed. Hotel is beautiful. Very impressed.
Brian
Soggiorno di 7 notti a maggio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 19 mag 2024
Dear Brian,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
10/10 Eccellente
Brian
Viaggio di coppia
15 mag 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff were friendly, professional, and impeccably groomed. Hotel was beautiful and meticulously clean. Look forward to coming back again.
Brian
Soggiorno di 4 notti a maggio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 16 mag 2024
Dear Brian,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
10/10 Eccellente
Mini
Viaggio con la famiglia
13 mag 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great property, spacious rooms, friendly staff. Great amenities.
Mini
Soggiorno di 5 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 13 mag 2024
Dear Mini,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
daniel joseph
Viaggio di coppia
9 mag 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A beautiful location with a wonderful view of the bay
daniel joseph
Soggiorno di 7 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 10 mag 2024
Dear Daniel,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
8/10 Buono
Damini
Viaggio con la famiglia
8 mag 2024
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I think there was mold in the room. My allergies were out of control in the room but would clear up outside.
Damini
Soggiorno di 6 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 10 mag 2024
Dear Damini,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Virginia
3 mag 2024
Virginia
Soggiorno di 7 notti a gennaio 2024
10/10 Eccellente
kathy
Viaggio di gruppo
30 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
So beautiful. Quiet. Clean.
kathy
Soggiorno di 3 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 3 mag 2024
Dear Kathy,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
santana
30 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Le service
santana
Soggiorno di 1 notte ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 3 mag 2024
Dear Santana,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Jordan
Viaggio di coppia
29 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Amazing hotel! Super quiet when we were there which made for a peaceful stay. Pool areas were basically empty every day so easy to grab chairs. Taxis stationed in front so you never have to wait- accessible for Ubers as well. Very attentive and kind staff plus breakfast was great. We will definitely be returning for future PV getaways.
Jordan
Soggiorno di 3 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 6 mag 2024
Dear Jordan,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
8/10 Buono
Karen
Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Outstanding views!
Karen
Soggiorno di 5 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 30 apr 2024
Dear Karen,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
8/10 Buono
Cynthia
Viaggio di coppia
26 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
VIP NOT HONORED. BED WAS FULL SIZE AND UNCOMFORTABLE
Cynthia
Soggiorno di 4 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 28 apr 2024
Dear Cynthia,Thank you for your review and for your time to share your experiences at our resort. I appreciate your constructive criticism and sincerely regret the inconveniences that you encountered during your stay, which is not indicative of the service we want to deliver. Please know we are working diligently in every area that you mention in order to raise the bar in terms of guest satisfaction, reinforcing consistency in quality and service.Comments such as yours are most valuable as they indicate specific areas to improve as they allow us to identify our areas of opportunity. We would love to have you back and offer you a more enjoyable and relaxing stay.Kind Regards,
10/10 Eccellente
Fernanda
25 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Me encanta el personal , son muy amables.
Fernanda
Soggiorno di 3 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 28 apr 2024
Saludos Fernanda,Muchas gracias por sus comentarios, esperamos darle la bienvenida nuevamente.
10/10 Eccellente
Nokeitta
Viaggio con la famiglia
24 apr 2024
Mi è piaciuto: Pulizia e servizi
Absolutely loved it here.
Nokeitta
Soggiorno di 3 notti a gennaio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 25 apr 2024
Dear Nokeitta,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
amali
Viaggio di coppia
20 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property was beautiful, breathtaking views…. Uber is cheap to get to any location downtown. ❤️
amali
Soggiorno di 2 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 21 apr 2024
Dear Amali,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Carol
17 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Carol
Soggiorno di 7 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 18 apr 2024
Dear Carol, Thank you so much for your comments, we hope to welcome you again.Kind Regards,
8/10 Buono
Ruth
Viaggio di gruppo, Viaggio con la famiglia
16 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The resort was beautiful. The upper restaurant with pool overlooking the ocean was gorgeous. It made our arrival to the place so especial. They had live music which elevated the experience. The pool areas are wonderful and peaceful. Wonderful stay
Ruth
Soggiorno di 3 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 17 apr 2024
Dear Ruth,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
10/10 Eccellente
Corina
Viaggio con la famiglia
12 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Stunning views on this magnificent property. The staff was incredible and felt so peaceful there. Looking forward to going back.
Corina
Soggiorno di 2 notti a gennaio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 12 apr 2024
Dear Corina,Thank you so much for your comments, we hope to welcome you back soon.Kind Regards,
10/10 Eccellente
Shari
9 apr 2024
We had such a wonderful time at the hotel.
Shari
Soggiorno di 2 notti ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 10 apr 2024
Dear Shari,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
8/10 Buono
Anneke
8 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Anneke
Soggiorno di 1 notte ad aprile 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 10 apr 2024
Dear Anneke,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Sergio
Viaggio con famiglia e bambini piccoli
4 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Todo perfecto nos sentimientos super bien
Sergio
Soggiorno di 3 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 8 apr 2024
Saludos Sergio,Muchas gracias por sus comentarios, nos da gusto saber que su estadia estuvo perfecta.Esperamos darle la bienvenida nuevamente pronto,Saludos
8/10 Buono
Leslie
Viaggio di coppia
1 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful property- can’t beat the views. Were upgraded to a larger room which was nice. Definitely need an ATM in the lobby as you have to Uber or taxi to pretty much go anywhere.
Leslie
Soggiorno di 3 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 8 apr 2024
Dear Leslie,It's our utmost pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities.We appreciate your kind comments as it shows our consistency in providing deluxe experiences to our guests.Your feedback has been shared with the team as motivation to keep our work top-notch.We hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Jason, Vancouver
1 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Jason
Soggiorno di 7 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 21 apr 2024
Dear Jason,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Jacob, Morden
Viaggio di coppia
31 mar 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Everything was excellent. The pools, food, room and service!
Jacob
Soggiorno di 10 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 8 apr 2024
Dear Jacob,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
4/10 Scarso
Trieu
Viaggio con la famiglia
30 mar 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel is not very respectful to repeated patrons
Trieu
Soggiorno di 2 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 8 apr 2024
Dear Trieu,Thank you so much for your comments, we would like to know more about your expierence,Kind Regards,
10/10 Eccellente
James
Viaggio di gruppo
26 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great views, rooms, and staff
James
Soggiorno di 1 notte a febbraio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 29 mar 2024
Dear James, Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
John, Toronto
Viaggio di coppia
26 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent property. Staff outstanding and friendly. Pleasant experience and very quiet. Breakfast excellent and dinner super. Just a great property. The only downside is that you need to take Uber or taxi to old town but never an issue.
John
Soggiorno di 4 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 29 mar 2024
Dear John,It's our utmost pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities.We appreciate your kind comments as it shows our consistency in providing deluxe experiences to our guests.Your feedback has been shared with the team as motivation to keep our work top-notch.We hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Loic
24 mar 2024
Loic
Soggiorno di 4 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 14 apr 2024
Dear Loic,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
John, Toronto
22 mar 2024
John
Soggiorno di 6 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 21 apr 2024
Dear John, Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
CLEVELAND
20 mar 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great place and views
CLEVELAND
Soggiorno di 2 notti a dicembre 2023
Risposta di Martin Ruelas / Front Desk Manager, il giorno 29 mar 2024
Dear Cleveland,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Isaiah
Viaggio di gruppo
19 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The views from the property were spectacular 🌈
Isaiah
Soggiorno di 5 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 29 mar 2024
Dear Isaiah,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
8/10 Buono
John
19 mar 2024
John
Soggiorno di 4 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 8 apr 2024
Dear John,Thank you so much for your comments, we hope to welcome you bakc soon.Kind Regards,
10/10 Eccellente
Melanie
Viaggio di coppia
18 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I cannot begin to explain how fabulous our stay was from the check-in process, the bell hop, concierge, every aspect of this hotel is 100 stars.
Melanie
Soggiorno di 7 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 29 mar 2024
Dear Melanie,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
10/10 Eccellente
Margaret
Viaggio con famiglia e bambini piccoli
18 mar 2024
This property is top notch. Well appointed suites . Beautifully landscaped grounds . Staff is first class !! Friendly , helpful, and caring. Our family would definitely stay here again. Thank you for a wonderful stay .
Margaret
Soggiorno di 2 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 29 mar 2024
Dear Margaret,It's our utmost pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities.We appreciate your kind comments as it shows our consistency in providing deluxe experiences to our guests.Your feedback has been shared with the team as motivation to keep our work top-notch.We hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Jason
Viaggio con la famiglia
18 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful scenery, HUGE rooms with an amazing view, great pools, wonderful service, good food. I highly recommend.
Jason
Soggiorno di 5 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 29 mar 2024
Dear Jason,It has been a pleasure to have attended to you as you deserve. I thank you very much for the time you took to write this review that we undoubtedly appreciate and make us better.We are delighted to hear about the warm hospitality you received from the team during your stay.We sincerely look forward to welcoming you back on future occasions to provide you with the exceptional quality and service that characterizes our resort.Kind Regards,
10/10 Eccellente
Harvey
Viaggio con la famiglia
14 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Front Desk were amazing guides
Harvey
Soggiorno di 5 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Harvey,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Hilliary Lillian
Viaggio di coppia
14 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This was our second time staying at the Grand Miramar and truly can’t wait to go back again. The staff is incredible, so kind, enjoying themselves, and attentive. The breakfast is delish. Highly recommend to anyone.
Hilliary Lillian
Soggiorno di 3 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 29 mar 2024
Dear Hilliary Lillian,We care about your opinion as it helps us improve the quality of our services, and we appreciate the time it took to comment on it. We are glad to read that you have enjoyed your stay for the second time, all our team is striving to give you the best and we are happy that their hard work is paying off.Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences.I sincerely hope we can have the honor of being your hosts a third time in a not too distant future.Kind Regards,
10/10 Eccellente
Carleton
13 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This property was so amazing. I’m going to definitely be booking there again I want to go back next week but I have to wait at least two months five stars is not enough to give this property. They deserve more.
Carleton
Soggiorno di 4 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Carleton,We care about your opinion as it helps us improve the quality of our services, and we appreciate the time it took to comment on it. We are glad to read that you have enjoyed your stay, all our team is striving to give you the best and we are happy that their hard work is paying off.Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences.I sincerely hope we can have the honor of being your hosts in a not too distant future.Kind Regards,
10/10 Eccellente
Linda, Fayetteville
Viaggio di coppia
13 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
View was fabulous. Loved the balcony and all the flowers hanging from balconies. The room was huge and lovely. The concierge was extremely helpful to me when my husband was not able to get to the breakfast. He was wonderful and really went the extra mile for us!
Linda
Soggiorno di 2 notti a dicembre 2023
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Guest,It has been a pleasure to have attended to you as you deserve. I thank you very much for the time you took to write this review that we undoubtedly appreciate and make us better.We are delighted to hear about the warm hospitality you received from the team during your stay.We sincerely look forward to welcoming you back on future occasions to provide you with the exceptional quality and service that characterizes our resort.Kind Regards,
10/10 Eccellente
Darryl
Viaggio di coppia
11 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We tend to stay at very modern, non-mexican-traditional styled hotels and resorts. This place, while older, is very very well maintained. And it has a hint of the traditional Mexican style that is quite nice. Staff was Top Notch and we absolutely will go back.
Darryl
Soggiorno di 1 notte a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Darryl,It's our utmost pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities.We appreciate your kind comments as it shows our consistency in providing deluxe experiences to our guests.Your feedback has been shared with the team as motivation to keep our work top-notch.We hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Tamara
9 mar 2024
Tamara
Soggiorno di 5 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 30 mar 2024
Dear Tamara,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Bikramjit
Viaggio con la famiglia
6 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Friendly! Beautiful views
Bikramjit
Soggiorno di 2 notti a marzo 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Bikramjit,thank you so much for your comments, we are glad to know that you had a great stay with us.We hope to welcome you again soon.Kind Regards,
10/10 Eccellente
Martin Will, Puyallup
Viaggio di coppia
4 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great property clean nice rooms excellent customer service beautiful views. Love the pools.
Martin Will
Soggiorno di 3 notti a febbraio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Martin Will,Thank you so much for your comments, we are glad to know that you had a great stay with us,We hope to welcome you again soon.Kind Regards,
8/10 Buono
Andrew
Viaggio di coppia
29 feb 2024
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The view from the property is outstanding and the hotel itself is spacious and for most part well appointed. The only draw back of this property is the service. Staff are so focussed on recieving a tip that the interactions we had were very awkward. Often being asked for more tips. Otherwise we enjoyed our stay.
Andrew
Soggiorno di 4 notti a febbraio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Andrew,Thank you for your detailed review and for your time to share your experiences at our resort. I appreciate your constructive criticism and sincerely regret the inconveniences that you encountered during your stay, which is not indicative of the service we want to deliver. Please know we are working diligently in every area that you mention in order to raise the bar in terms of guest satisfaction, reinforcing consistency in quality and service.Comments such as yours are most valuable as they indicate specific areas to improve as they allow us to identify our areas of opportunity. We would love to have you back and offer you a more enjoyable and relaxing stay.Kind Regards.
10/10 Eccellente
Brad
Viaggio di coppia
29 feb 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was incredible and had one of the best views I've ever seen. The staff was attentive and friendly. The dining options were delicious. Highly recommend anyone staying here!
Brad
Soggiorno di 2 notti a febbraio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Brad,It's our utmost pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities.We appreciate your kind comments as it shows our consistency in providing deluxe experiences to our guests.Your feedback has been shared with the team as motivation to keep our work top-notch.We hope to welcome you again soon.Kind Regards,
10/10 Eccellente
yamile
Viaggio di coppia
28 feb 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
this property was a 10/10 I recommend if you want privacy but a super great experience it’s like 5-10 minutes from the malecon. Staff is super helpful and attentive and the resort is beautiful. Will recommend to everyone I know and recommend to anyone in the future.
yamile
Soggiorno di 2 notti a febbraio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Yamile,We care about your opinion as it helps us improve the quality of our services, and we appreciate the time it took to comment on it. We are glad to read that you have enjoyed your stay, all our team is striving to give you the best and we are happy that their hard work is paying off.Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences.I sincerely hope we can have the honor of being your hosts in a not too distant future.Kind Regards,
10/10 Eccellente
Steven Sean
Viaggio con la famiglia
23 feb 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful, clean, quiet, staff was world class, The best views in Puerto Vallarta! The included breakfast was amazing! Exactly what we wanted and needed. Gracias Grand Miramar! Hasta Luego!
Steven Sean
Soggiorno di 4 notti a febbraio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Steven Sean,It has been a pleasure to have attended to you as you deserve. I thank you very much for the time you took to write this review that we undoubtedly appreciate and make us better.We are delighted to hear about the warm hospitality you received from the team during your stay.We sincerely look forward to welcoming you back on future occasions to provide you with the exceptional quality and service that characterizes our resort.Kind Regards,
10/10 Eccellente
Ursula
Viaggio di gruppo, Viaggio di coppia
23 feb 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was quiet and well maintained with friendly staff.
Ursula
Soggiorno di 2 notti a febbraio 2024
Risposta di Martin Ruelas / Front Desk Manager, il giorno 15 mar 2024
Dear Ursula,Thank you so much for your comments, we are glad to know that you had a great stay with us.We hope to welcome you again soon.Kind Regards,