Dear Guest, First of all thank you for giving us chance to accomodate your stay. We have done our best to help you feel more comfortable by changing your room. We cannot avoid the existence of ants and other insects since the effort we have done for our customers is by providing them the ridsect to kill those insects. About the shower and maintenance of the resort, it will be carried out during off season since we have high traffic of people back to back during this season. We do not do any maintenance work which cause the room to be blocked during open season because we do not want to disappoint other customers who want to stay here. We apologise for the inconvenience. We hope to be given second chance for you to stay at our hostel in the future. Have a greater journey ahead.

Thank you for your stay with us.

Thank you for your stay. It is a pleasure serving you as our guest. We will improve ourselves for better service to the guests. Do visit us again.

Thank You for Your Valuable ReviewDear Alexandre Toure,I hope this message finds you well. I wanted to personally reach out to express my sincere gratitude for the review you recently shared about our resort. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience.Your kind words have brought a smile to our team's faces and served as a great source of motivation. We strive to deliver the best possible experience to all our customers, and your feedback reaffirms that we are on the right track.We deeply appreciate the time and effort you took to write such a thoughtful review. Your feedback not only helps us understand what we're doing well but also provides insights on areas where we can continue to improve. We take your suggestions to heart and will carefully consider them as we work towards enhancing our offerings.Please know that your satisfaction is our utmost priority, and we will continue to work hard to exceed your expectations. If there is anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to reach out to us. We are here to help.Once again, thank you for choosing your stay at Empire Hotels & Resorts and for being a valued customer. We truly appreciate your trust in us and look forward to serving you again in the future."Your Perhentian Paradise"Warm regards,Jane AminReservation

Thank you for your review and we are looking forward for you to come again in the future.

Dear Mr Rodolfo, Thank you very much for your review. We are sorry for the inconveniences you had, however, our rooms are all being maintained very well. In relation to the existence of insects, we have informed that the main entrance door to the room must be closed at all times. We also believe that you are aware that the cheapest room you booked is located near the jungle at the back area. Expedia didnt allow us to change the name to Empire because we dont have the website with that link yet. This resort used to be called Eco Marine Perhentian Island Resort and due to improvement in our star rating with upcoming construction and development of high rated rooms, we have rebranding with the name of EMPIRE. Thank you for your review, however, again we would like to emphasise that if you want the best experience you need to book the sea view which is away from the jungle. :)

Thanks for the review. We will improve from time to time.

Thank you Mr Mohd Khairul Azmi for the review. We are looking forward to see you again in the future :)

Dear Guest, Please take note,due to saving the Mother Nature and water consumption we highly practice housekeeping and toilet paper to be accommodated upon request. Thank you

Dear sir, You broke the key hence you need to pay for it. What do you mean by we have broken key? We couldn't and we wouldn't replace it since the only spare key we have is for housekeeping staff

Dear Guest, We know who are you. First of all, the management is very disappointed that you took our front office's staff handphone until he decided to resign on the same day due to the misconduct done by you. We have reported this to Expedia customer service team. As this booking is a non-refundable booking and you voluntarily left the room, do not hope for any refund from us. The first day you arrived you didnt show two reservations being done by you under two different names. How are we supposed to know about this because we gave you the key depending on the reservation detail you showed to us. Saying that the reason of leaving is because you booked for 1 double bed and 2 single beds room, then you got the room as per booking, however, you said you cannot accept the bunk bed. I have never received any report about the rat and never ever heard you mentioned about it. Are you trying to make a false review just to raise other people's attention on your review? None of our staff (s) ever mentioned that it is ok to have rooms in bad condition. You humiliated our resort by saying we should not sell the room and it was under construction. For your information, our authority had received this report however because you didnt cause any chaos they did not take any action towards you. You left and ran away to Flora Bay resort right? In the evening you came to send the phone. We have blacklisted your name and family members name involved in the trip together with the passport detail from entering our resort ever again. All actions you have done at the front office had evidence and are being recorded in our cctv. You should compensate for the loss you had done to our resort, however, we fined you by not allowing you to come anymore. We also have informed to other boat operators about this. Thank you.

Dear Mr Michele, We know it is you who did this review. Thank you for praising about our location and we are in the process to answer your email within 3-5 working days in order to be able to respond to your request because refund is not under the management of reservation department. The staff always be on phone to cater customers who are coming from many ways to get accurate direction to the resort. Since you have posted a bad review due to not getting the refund, we actually have been informed by the manager that no refund will be processed since you did not follow the procedure to come to the reception and show the receipt we issued in order to get the refund. We also have no rights to send the money directly to your personal account and this is going to be a fraud action claimed by the company if found to be done. All in all, if you want the refund,you can come back and show us the receipt and we will return it to you. Anytime you can come back as we have the record with us. Either this year or next season or upcoming years. Have a nice day ahead

Thank you for the rating you gave to us. We hope to see you coming here again in the future. Have a great day ahead

Great to hear that from you. Please come back in the future.

Thanks for the review. Have a great day and looking forward to see you again in the future.

Thank you for the review. We are looking forward for your next visit in the future. Please recommend our place to your friends as well.

Dear Guest, Thank you very much for sending us a review. For your information, the room service is solely based on per request. I am sure we never refuse if you want us to do housekeeping for you. Breakfast time is the most busy time for the restaurant perhaps I believe it is the same everywhere. Our pancake is one of the famous in Perhentian for its taste. We apology for this. Thank you

Thanks for staying with us.

Thanks for staying with us for your travel.

Thank you for your stay with us.

Dear Hizia, Thank you for choosing to stay with us. We highly apologise for the inconvenience you had while staying at our hostel. Usually when there is issue with cleanliness, our guests will notify our housekeeping staff and he will immediately come to clean the room. In case of dirty room due to sand from the beach, we cannot avoid that if it happens after you have stayed in the room since we are located on the sandy beach. Again, if you notify the staff he has been trained to clean the room for the conveniency of the guest. Do give us the next chance to accomodate you in the future. Have a great journey ahead

Thank you for staying with us and for being a friendly and lovely couple. Hope to see you on Perhentian Island again.

Thank you for your stay and wise opinion. We will improve ourselves to give better service to our guests. Do visit us again.

Thank you for your stay with us. We will improve our service and environment to provide better experiences to our guests. Do visit us again.

Thank you for staying with us. We will improve our quality to give our guests a better experience. Do visit us again.