Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 809 su 1006 recensioni" "
10 - Eccellente
809
Valutazione di 8 - Buono. 105 su 1006 recensioni" "
8 - Buono
105
Valutazione di 6 - Soddisfacente. 46 su 1006 recensioni" "
6 - Soddisfacente
46
Valutazione di 4 - Scarso. 22 su 1006 recensioni" "
4 - Scarso
22
Valutazione di 2 - Terribile. 24 su 1006 recensioni" "
2 - Terribile
24
9,8/10
Pulizia
9,6/10
Personale e servizio
9,6/10
Servizi
9,6/10
Condizioni e dotazioni della struttura
9,6/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Kristin
Viaggio con la famiglia
20 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was so incredible, the food delicious and so many options, the beach access was superb! Everything was a 10/10!
Kristin
Soggiorno di 5 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 21 mag 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
4/10 Scarso
Robert
Viaggio di coppia
20 mag 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
First of all when arriving we did not get a welcome drink.
As getting our room, nothing was explained about the property and where everything was. Lady said just scan the code and everything is on there.
Everything is done on the phone, did not like to look on phone for our menu's at different restaurants.
Some places had to wait over an 1/2 hr was told to check back in 30-35 min....no buzzer to let you know when..
waited at both outside restaurants for breakfast and lunch, sometimes up to 30 min.. then its sit down so we wasted over 2 hrs just to eat breakfast and lunch
This is supposed to be an upscale 5 star resort and no premium alcohol. some of the drinks specify a certain liquor and they did not even have it on the shelves.
Found hair on plate of one of our dinners.
Beach service was slow and sometimes didnt see service for over 2 hrs.
THIS IS NOT A 5 STAR RESORT!!!!!!!!!!!!!!!!
Robert
Soggiorno di 7 notti a maggio 2024
10/10 Eccellente
Drew
Viaggio con la famiglia
19 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Drew
Soggiorno di 4 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 20 mag 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Eccellente
Francis
Viaggio con la famiglia
19 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awsome time. Food was outstanding!! Staff super friendly and pleasant!! Plenty to do day and night..
Francis
Soggiorno di 7 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 20 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Paolo
Viaggio di coppia
18 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A very nice resort with very nice people. What I didn't care for is the waiting lines for lunch and dinner. Wasn't like that in the past.
Paolo
Soggiorno di 4 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 20 mag 2024
Thank you for your preference on Excellence Playa Mujeres! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.
4/10 Scarso
Blanca
Viaggio con la famiglia
18 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very understaffed. We ordered room service one night they never arrived. Ate at the lobster house for dinner and didn’t get any of the order right. Someone deficated in the pool, I don’t know what measures there were to clean the pool, but next day guest were in there swimming. Not a resort I would recommend for the price.
Blanca
Soggiorno di 4 notti a maggio 2024
10/10 Eccellente
Scott
Viaggio di coppia
18 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed the resort. It was beautiful. Great restaurants, right on the beach, numerous pools, and very safe.
Scott
Soggiorno di 4 notti a marzo 2024
Risposta di The Excellence Collection., il giorno 20 mag 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your holiday destination and for taking the time to write and share such kind feedback with other travelers.We are very pleased to know that you felt safe in our property and our colleagues were able to make your stay an amazing experience due to the excellent service provided. Moreover, we are glad to read that you were blown away by the delicious food we serve at any restaurant.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
8/10 Buono
Muhammad
18 mag 2024
Muhammad
Soggiorno di 4 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 20 mag 2024
Thank you for selecting Excellence Playa Mujeres as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.
6/10 Soddisfacente
aaron
17 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
aaron
Soggiorno di 3 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 20 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.
10/10 Eccellente
Michael, San Antonio
Viaggio di coppia, Viaggio con la famiglia
16 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
BEAUTIFUL!!! I’ve stayed at a lot of hotels and this is up there with the best of them. You expect all-inclusives to have lower quality food, amenities, service, etc but that was not the case! 11 restaurants and some of the best meals I have ever had! The daily activities and night performances were top notch! All around amazing experience!
Michael
Soggiorno di 4 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 17 mag 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 Eccellente
Igor
Viaggio di coppia
15 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful place, all amenities at your fingertips. If you're seeking a zen style resort to relax, this is the place for you. However, if you're looking for a more of a party style, this isn't the place.
Igor
Soggiorno di 5 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 15 mag 2024
Thank you for selecting Excellence Playa Mujeres as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.
8/10 Buono
Susan Barbara
14 mag 2024
Mi è piaciuto: Pulizia
Susan Barbara
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 15 mag 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
8/10 Buono
Carl
Viaggio con la famiglia
13 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All restaurants were very good. Staff at restaurants and bars were very helpful. The resort was very clean.
Carl
Soggiorno di 7 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 14 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
6/10 Soddisfacente
RhaeAnn
Viaggio con la famiglia
13 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
They did a great job on all their shows. The entertainment staff did a really good job during the day and at night. Everything else was about average. The food was OK. The drinks were blah. Our room was OK nothing special.
RhaeAnn
Soggiorno di 5 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 13 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Randee
Viaggio con la famiglia
12 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an Amazing time at this beautiful resort! Would highly recommend.
Randee
Soggiorno di 5 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 13 mag 2024
Allow us to thank you for your positive review about Excellence Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Eccellente
Miriam Von, Mississauga
Viaggio di coppia
11 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lots of honeymoon and anniversaries. Absolute dream of a hotel with lots of entertainment and plenty of food.
Miriam Von
Soggiorno di 7 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 13 mag 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It is lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 Eccellente
Kieraah
Viaggio di coppia
11 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was amazing. My only complaint is that the ice machine didn’t work.
Kieraah
Soggiorno di 3 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 13 mag 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Eccellente
Gregory
Viaggio con la famiglia
9 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice for smaller less crowded specialty resort. Staff was very accommodating and resort very nice and well managed
Gregory
Soggiorno di 3 notti a maggio 2024
Risposta di The Excellence Collection, il giorno 9 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Kai
Viaggio di coppia
8 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything about this Resort is top notch! The rooms are exceptional and kept clean every day. The beach is clean and our service by Luis was attentive, friendly and consistent. The food was beyond compare. Outstanding were Chez Isabelle and Agave. The other choices were enjoyable. The vegetarian options a definite plus. We really enjoyed the Entertainment which definitely is not always the case at other resorts. Getting around the resort user friendly. The pools are just amazing. We would not hesitate to stay here again! A
Kai
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 9 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Jessica, *
7 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jessica
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 8 mag 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Eccellente
Chang
Viaggio di coppia
7 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great resort with excellent service and staff. Had great experience staying at this resort
Chang
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 7 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Anne Marit
Viaggio di coppia
6 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked when no one was trying to sell anything and staff was super friendly everywhere, even maintenance staff. Also, I loved when staff didn't expect tips, did not show any attitude when no tipping and were very appreciated when tipped. Pool entertaining was good too. I loved those single instrument players. Top of all is that place was super clean. Been so many different adult resorts and I have to admitted that this was one the best one. I would go back.
Anne Marit
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 7 mag 2024
Thank you for your recent stay at Excellence Playa Mujeres! We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.
10/10 Eccellente
ruben
Viaggio con la famiglia
6 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I just didn't like that everything shuts down by or at 11pm and now everyone is forced to go to there rooms and that theres rules starting that to enter any food services you need to put on closed shoes and have a collared shirt which on vacation it doesn't make sense especially when everyone there is saying the ame thing, what happens to those that don't bring anything extra
ruben
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 7 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Jacob
Viaggio di coppia
6 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service from our building manager/concierge Jacqueline and everyone else we came in contact with. Seriously great customer service throughout. Immaculate and beautiful gardening with unique trees. Loved the nightly entertainment and daily activities. We stayed twelve nights and did not ever feel bored or the need to leave the property. Highly recommend this hotel and look forward to returning!
Jacob
Soggiorno di 12 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 7 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Jonathan
Viaggio di coppia
3 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Some of the nicest people my wife and I have been around at a resort. Super attentive and very respectful people. Would 10/10 recommend booking here!!
Jonathan
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 6 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Robert
Viaggio di coppia
3 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic property. Every employee was helpful and friendly. Food was very good to great at every meal and a tremendous value. Highly recommend.
Robert
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 6 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
ANA MARIA
Viaggio di coppia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the best hotel I've stayed in.Customer service was the best I have seen in a long time from the airport until our arrival and of course during our stay. The cleanliness and friendliness from the staff is incredible. Private beach, variety of restaurants and food to choose from. Every night there's entertainment. The hotel is impeccable clean and welcoming; we definitely plan to go back.
ANA MARIA
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 3 mag 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.
10/10 Eccellente
Jonathan F, Vancouver
Viaggio di coppia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My wife and I love this place. We’ve been 4 times, with just this year to celebrate our 10 year anniversary.
Jonathan F
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 3 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean anniversary destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
8/10 Buono
Sophia Anna
Viaggio di gruppo, Viaggio di coppia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very relaxing. Was able to escape the louder pool. Which even that pool was not so loud. The swim up bar at the louder pool could use more help. By far most relaxing environment I have been to.
Sophia Anna
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 3 mag 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Eccellente
Alexandria
Viaggio di gruppo, Viaggio di coppia
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We just finished our stay (2 nights as a couple, 3 nights with friends) and it was a great vacation! So many delicious restaurant options - Basmati & Magna were our favorites - and the staff was so accommodating! Alan was our favorite server but most all the waiters were terrific! Service was phenomenal and our stay couldn’t have been better. So relaxing and fun! The perfect trip! I do wish people wouldn’t save chairs with towels… I read in the rules that wasn’t supposed to be allowed so I do think it’d be nice to have someone monitoring that. So many chairs were left unoccupied all day.. same goes for the pool floats. People would take them to their chairs and not use them. Those clots should definitely stay IN the pool for everyone & I think it’d be great if a staff member collected those that people keep for themselves. It’s really rude… but other than that, no issues - we will absolutely be back in the future to spend more time at Excellence :)
Alexandria
Risposta di The Excellence Collection, il giorno 2 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
KYLE AARON
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Simply Excellent. Nailed and exceeded our expectations.
KYLE AARON
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 2 mag 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Eccellente
Jack Ivy
Viaggio di coppia
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I wish I could it 10 stars instead of 5. It was incredible.
Jack Ivy
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 1 mag 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Eccellente
Tina M
Viaggio di coppia
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property knows how to pamper you. Top notch facility with excellent staff! The bartender at the martini bar was fascinating to watch his talent. Look Cesar up when you go! We will return again
Tina M
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 1 mag 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Erin
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Erin
Soggiorno di 2 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 1 mag 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Eccellente
Nancy
Viaggio di coppia
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was an absolutely amazing resort!!! We were blown away by everything. The service, food, entertainment, ect. It was all amazing and beyond our expectations! We would definitely come back and recommend it to friends!
Nancy
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 30 apr 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, deliver joy through our shows and entertainment activities and the outstanding service provided by our lovely colleagues, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Graciela
Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is great! We were always greeted with a smile.
We loved the fact that every night there was different genre music and entertainment shows and we didn’t feel the need to go out for dinner with the variety of restaurants inside the property.
Graciela
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 3 mag 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
6/10 Soddisfacente
Phillip
Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Would have been nice to receive the vip instead they try and sell me for a room upgrade. Service was slow around the pools. One bartender Saturday at swim up created a long wait for a drink. Food was par. No one showed us around where things were located. Shows we nothing excellent from any other resort if not worse honestly. For being a top tier of service I would recommend this place for a person to lay around and read with an hourly drink.
Phillip
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 30 apr 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Ankur
28 apr 2024
Ankur
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 20 mag 2024
Allow us to thank you for your positive review about Excellence Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Eccellente
Tia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The only thing I didn’t like was the dress code requirement for the onsite restaurants.
Tia
Soggiorno di 3 notti a marzo 2024
Risposta di The Excellence Collection, il giorno 28 apr 2024
Thank you for choosing to stay with us at Excellence Playa Mujeres and for taking the time to give us some valuable feedback. Regarding the dress code, please know that some restaurants demand a stricter dress code to preserve the luxurious atmosphere. For more information, please visit the FLAVORS & SPIRITS section in our webpage and app. Once again, thank you for your comments and know that it would be a pleasure to welcome you back for a more wonderful stay at the resort. Greetings from The Excellence Collection.
10/10 Eccellente
Jack
Viaggio di coppia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great resort
Jack
Soggiorno di 3 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 25 apr 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Eccellente
Thomas C
Viaggio di coppia, Viaggio con la famiglia
24 apr 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Staff is wonderful and dining options are very nice. Found the activities to be fun.
Thomas C
Soggiorno di 5 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 25 apr 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
8/10 Buono
Pauline
Viaggio di gruppo
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hospitality
Pauline
Soggiorno di 3 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 25 apr 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Eccellente
Juan
23 apr 2024
Juan
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 14 mag 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Eccellente
Gretchen Pollak
Viaggio di coppia
23 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is an all-inclusive hotel. All meals and drinks are included. Our room was lovely, and the bed was so comfortable. The balcony had a table with two chairs and a nice, cozy heart-shaped outdoor bed. Their pools were clean and cool to swim in. There were plenty of fun things to do at this hotel. The meals were amazing!
Gretchen Pollak
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 24 apr 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Michael
Viaggio di gruppo, Viaggio di coppia
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good
Michael
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 24 apr 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Eccellente
Marina
Viaggio di coppia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing service all around!!! The ocean wasn't that great but that's just Playa Mujeres.
Marina
Soggiorno di 6 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 21 apr 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Gregory Neil
Viaggio di coppia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service , Food , Beach , Room everything was outstanding. 12th time to Mexico to various Adult only All-Inclusive and this was the best.
Gregory Neil
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 21 apr 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Eccellente
Timothy Allen, Harrisburg
Viaggio con la famiglia
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic. There are two many things to praise and zero things to complain about.
Timothy Allen
Soggiorno di 7 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 21 apr 2024
Thank you for selecting Excellence Playa Mujeres as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.
10/10 Eccellente
Lisa
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lisa
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 24 apr 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Eccellente
Ashish
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great vacztion spot
Ashish
Soggiorno di 4 notti ad aprile 2024
Risposta di The Excellence Collection, il giorno 21 apr 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection