Dear AlbertThank you for sharing your thoughts about your recent stay with us. We appreciate your feedback and are glad you chose to stay with us. Your input is essential in helping us enhance our guest experience. If you ever decide to visit us again, please do not hesitate to reach out. We hope to have the opportunity to welcome you back in the future.Kind regards, Fairmont Le Château Frontenac

Dear Greg, Thank you for the great score! We look forward to welcoming you again soon. Kind regards, Marisa

Thank you very much Walia Ara for the review. We are happy to hear your stay went well.

Thank you so much Mary for taking the time to write your review. We're thrilled to hear you had a great time in the area and at the hotel. We are looking forward to hosting you again very soon.

Merci beaucoup Frédérick pour avoir pris le temps d'écrire votre commentaire. Nous espérons vous revoir très bientôt.

Thank you so very much Ixchel for the review. We're thrilled to learn that your stay went well. Looking forward to greeting you again.

Thank you so very much Otmara for taking the time to write this review. We will have a look at your reservation to find the details about your room to get it inspected. Thank you for the feedback. We hope you still got to enjoy your time with us.

Bonjour Daniel, thank you very much for taking the time to write this review. We're very sorry to hear someone woke you up during your stay. We hope this did not affect the rest of your stay too much.

Thank you so much Emilie for the great score

Thank you so very much Teresa for taking the time to write this review. We are delighted to learn your stay at our property and in Quebec City went well. We cannot wait to see you again very soon.

Thank you Samuel for the great score. Please do not hesitate to reach out if you feel the need to discuss on what we can improve on. Hoping to see you again soon.

Thank you very much Vincent for taking the time to write this review.

Thank you so very much Rita for the great score.

Dear Minh,I'm truly sorry to learn about your disappointing experience during your stay. It's disheartening to hear that the front desk service fell short of expectations and that you were not properly informed about the resort fee applicable for all reservations. Transparency in pricing is crucial, and it's regrettable that this wasn't clearly communicated during your booking process through Expedia. Your feedback is valuable and will be shared with the management team for further review and improvement. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. If you have any further concerns or feedback, please don't hesitate to reach out.Kind regards, Marisa Maurice, Front Office Assistant Manager

Thank you very much Ronald for the great score.

Merci beaucoup Patrick pour le commentaire. Nous sommes ravis d'entendre que votre séjour s'est bien déroulé. Au plaisir de vous revoir très bientôt.

Thank you very much Hiroko for taking the time to write this review. We hope to see you again soon.

Thank you very much Cesar for the great words. We are glad to hear you enjoyed your time with us.

Thank you very much John for the taking the time to write this review. We hope you still got to enjoy your time in Quebec City. Looking forward to hosting you again.

Thank you so very much Ahmad for the review. We hope to see you again very soon

Dear Paul,Thank you so much for sharing your experience! It sounds like Keith and the rest of the staff made your stay truly memorable. Exploring the old town on foot and discovering bits of history sounds like a fantastic way to spend your time there. We're thrilled to hear that you felt safe and enjoyed your time at the hotel. We can't wait to welcome you back for another wonderful stay!Marisa

Dear Arthur,We're delighted to hear that you had such a positive experience with our Fairmont Gold service! Providing exceptional experiences is what we strive for, and we're thrilled that you found it to be wonderful. We look forward to welcoming you back soon!Kind regards, Marisa

Dear Rosa Maria,Thank you for sharing your wonderful experience! Providing the complete experience is what we aim for. We're thrilled that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon!Kind regards, Marisa

Dear Wanjung, I'm so glad to hear that you had a fantastic stay! We hope to have the pleasure of welcoming you back soon!Kind regards, Marisa

Dear Cary,I'm truly sorry to hear about your experience with the mattresses and the overwhelming rose fragrance. Your comfort and preferences are incredibly important to us, and it's disappointing to learn that we fell short in meeting your expectations. I'll ensure that your feedback regarding the mattresses and the bath products is shared with our management team for immediate action. Please accept our sincerest apologies. We hope to have to opportunity to welcoming you back on a future stay.Kind regards, Marisa

Thank you very much Michael John for taking the time to review us. We are happy to see you enjoyed your time staying with us.

Cher Frederic, Nous vous remercions pour l'excellente note. C'est un plaisir de savoir que vous avez apprécié votre expérience. Nous avons déjà hâte de vous accueillir à nouveau sous peu.Cordialement, Marisa

Thank you very much Andrew for taking the time to write this review. We are happy to hear you enjoyed your stay with us.

Dear Jeffrey,I'm sorry to hear that your experience wasn't as enjoyable as you'd hoped, especially on such a special occasion. It sounds like the additional costs and upselling detracted from the overall experience. Your feedback about feeling pressured to spend more, especially on your anniversary, is valuable and I'll make sure to pass it along to the management. We want all our guests to feel relaxed and valued during their stay, without any added stress or financial pressure. Thank you for sharing your thoughts with us, and I hope we can make it up to you in the future.Kind regards, Marisa Maurice, Front Office Assistant Manager

Dear Patricia,Thank you for your feedback. We are happy you enjoyed your stay and look forward to welcoming again you soon, we hope!Kind regards, Marisa

Merci beaucoup Dolores d'avoir pris le temps d'écrire vos commentaires. Nous sommes heureux d'apprendre que votre séjour s'est bien passé.

Merci beaucoup François pour votre commentaire. Nous sommes ravis d'entendre que vous avez apprécié votre accueil. Au plaisir de vous revoir bientôt.

Thank you so very much Elizabeth for taking the time to write this review. We are overjoyed to know you enjoyed your time staying with us.

Thank you very much Klint for the great score. Looking forward to hosting you again.

Dear Gemma, Thank you very much for your feedback. We are delighted you enjoyed your stay and look forward to welcoming you.Kind regards, Marisa

Dear Prashantha, Thank you very much for the great score. We are delighted you enjoyed your stay and look forward to welcoming you back.Kind regards, Marisa

Bonjour Genevieve, Je vous remercie pour vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour et prenons note de votre rétroaction quant au tarif de stationnement. Cordialement,Marisa

Thank you very much Rafael for taking the time to write this review. We hope you enjoyed your time in quebec city.

Thank you for the great score Susan. We hope to see you again very soon.

Chère Kathleen, Nous vous remercions pour l'excellente note et sommes heureux que vous ayez apprécié votre séjour. Nous avons déjà hâte de vous accueillir à nouveau sous peu!Cordialement, Marisa

Thank you so very much Khristine for taking the time to write this review. We are delighted to hear you enjoyed your stay with us. We hope to see you again very soon.

Thank you very much Melissa for taking the time to write this review. We are happy to hear you enjoyed your time with us.

Thank you very much Jeoungho for the great score.

Thank you very much Maureen for the great score. We hope to see you again.

Thank you so very much Indira for taking the time to write this review. We are thrilled to hear you enjoyed your time with us.

Thank you very much Jennifer for taking the time to score us. We would be very happy to privately discuss about what we can do next time to get the perfect score.

Thank you for the outstanding review score! We're thrilled you enjoyed your time here. Come back and see us again!