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Recensioni per 21c Museum Hotel Durham

4 out of 5
21c Museum Hotel Durham
111 North Corcoran Street, Durham, NC

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 539 su 959 recensioni" "
Valutazione di 8 - Buono. 231 su 959 recensioni" "
Valutazione di 6 - Soddisfacente. 102 su 959 recensioni" "
Valutazione di 4 - Scarso. 55 su 959 recensioni" "
Valutazione di 2 - Terribile. 32 su 959 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

roberto

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2018
Risposta di Kristin Drake, il giorno 19 dic 2018
Thank you for your review Roberto.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel molto originale e curato in ogni dettaglio. Sembrerà di soggiornare in una galleria d’arte
Risposta di Jane, il giorno 23 apr 2018
Grazie! We're so happy to hear you appreciated the attention to detail and the museum aspects of the the property. Hope to see you again soon!

8/10 Buono

Katrina

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay was lovely. Stay was wonderful. At one point I needed a microwave and they delivered one. I had a great stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di Christina, il giorno 11 mag 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina

10/10 Eccellente

Rob

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay. Great staff and service.
Soggiorno di 1 notte a marzo 2024
Risposta di Christina, il giorno 11 mag 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina

8/10 Buono

Trevor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I received a 2 dollar charge for unknown reasons. I was not aware of having taken or used anything that cost extra, so those things need to be more clear.
Soggiorno di 1 notte ad aprile 2024
Risposta di Christina, il giorno 11 mag 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. The 2.00 sustainability fee will be charged upon arrival at the hotel to support our mission to positively impact the planet, including providing every guest with PATH reusable water bottles. We apologize that this was not mentioned upon arrival. Warm regards, Christina

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice bar tenders and hotel staff !
Soggiorno di 1 notte ad aprile 2024
Risposta di Christina, il giorno 11 mag 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina

8/10 Buono

Annabel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff was very friendly and helpful. Check in was delayed by an hour which was very inconvenient but they did upgrade our room in response. Only one elevator to our floor was working and was shared with housekeeping and maintenance. Leak around faucet caused water on the bathroom floor. Great location and bar.
Soggiorno di 2 notti ad aprile 2024
Risposta di Christina, il giorno 11 mag 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Jacqueline Gomez, il giorno 27 apr 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Jacqueline

10/10 Eccellente

Carla

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
May favorite property in Durham
Soggiorno di 2 notti ad aprile 2024
Risposta di Jacqueline Gomez, il giorno 27 apr 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Jacqueline

6/10 Soddisfacente

Ryan, Phoenix

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Jacqueline Gomez, il giorno 27 apr 2024
Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.

4/10 Scarso

Jonathan

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
As someone who stayed here with the majority of a wedding party this past weekend, semi ridiculous only a single elevator to the higher floor rooms was in operation the entire stay. Often you'd wait 10 minutes only for it to be completely full or packed with the custodial staff/laundry. I had staff tell me to take the stairs from the 8th floor. Starting first thing Saturday morning (had to be 8am or so) there was a charity event held outside to which people were rappelling down the side of the building from the roof. The noise from the DJ was one thing but to have people effectively looking directly into your windows, not to mention bathroom, the entirety of the day is such an invasion of privacy. I can't believe this was approved and that absolutely no notice was delivered this event was taking place to guests. Obviously we all wouldn't stayed elsewhere had we known.
Soggiorno di 3 notti ad aprile 2024
Risposta di Jacqueline Gomez, il giorno 27 apr 2024
Dear Jonathan,Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.

10/10 Eccellente

Denise

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We always love to stay 21C in Durham. The only thing that is a bit of task...is parking. We always chose to park our own car in a nearby Parking Deck that is free on the weekends. The lighting in the room we recently stayed in was very dark. I couldn't see anything in the bathroom or entry. That needs to be improved! The rooms have always been super clean in the past, yet this visit the room was a bit dusty and you could tell that all the surfaces had not been thoroughly cleaned. There was also a puddle of 'water' outside our door in the hallway upon returning to the room one night. We have no idea where it came from...and we mopped it up and it reappeared, so we contacted the front desk.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jacqueline Gomez, il giorno 27 apr 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Jacqueline

10/10 Eccellente

Nicoleta

Soggiorno di 1 notte ad aprile 2024
Risposta di Team 21c Durham., il giorno 12 mag 2024
Dear Nicoleta, Thank you very much for the 5 star review. We are delighted to see you had such a favorable experience while here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

6/10 Soddisfacente

Jenika

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wasn’t what I expected. Building looks a bit run down.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jacqueline Gomez, il giorno 27 apr 2024
Dear Jenika, Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.

10/10 Eccellente

Amy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a unique and hotel. Amazing staff, great restaurant, lovely large rooms, lots of amenities. Absolutely a five star stay
Soggiorno di 3 notti ad aprile 2024
Risposta di Blanca L Rowe | Reservations Supervisor, il giorno 19 apr 2024
We appreciate your feedback and look forward to welcoming you back to 21c in the future!

6/10 Soddisfacente

Taleshia

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
I liked the museum and artwork. The facility seemed dated and only one elevator was working. The valet/luggage person was really nice and helpful. Didn’t like that I checked in late and my room still wasn’t ready even though it had been pre booked and paid weeks in advance!
Soggiorno di 1 notte ad aprile 2024
Risposta di Jacqueline Gomez, il giorno 14 apr 2024
Dear Taleshia, Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.

10/10 Eccellente

Benjamin, Raleigh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Attractive hotel. Very accommodating to my requests (i.e., refrigerator in room). Convenient location. Need more light (ceiling or lamps) in room.
Soggiorno di 3 notti ad aprile 2024
Risposta di Blanca L Rowe | Reservations Supervisor , il giorno 9 apr 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay.Wishing you safe and pleasant journeys ahead!Warm regards,Blanca L Rowe Reservations Supervisor

8/10 Buono

Jiaoyue

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to the show.
Soggiorno di 1 notte a marzo 2024
Risposta di Blanca L Rowe | Reservations Supervisor, il giorno 9 apr 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay.Wishing you safe and pleasant journeys ahead!Warm regards,Blanca L Rowe Reservations Supervisor

10/10 Eccellente

Joshua

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great dining options. Issues with the AC (or lack there of in the room)otherwise an enjoyable stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Jacqueline Gomez, il giorno 1 apr 2024
Dear Mr. Joshua,Thank you very much for taking the time to post a 5 star review & again please accept our sincere apologies for the inconvenience. We hope to host you once again on your next visit to Durham!Yours Sincerely,Jacqueline, Front Office Manager

10/10 Eccellente

tanya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location
Soggiorno di 1 notte a marzo 2024
Risposta di Jacqueline Gomez, il giorno 1 apr 2024
Dear Tanya, Thank you very much for the great review. We are delighted to see you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Jacqueline Gomez, Front Office Manager

10/10 Eccellente

Minerva

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Class A hotel
Soggiorno di 1 notte a marzo 2024
Risposta di Team 21c Durham., il giorno 28 mar 2024
Dear Minerva, Thank you very much for the 5 star review. We are delighted to hear you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

8/10 Buono

Rochelle

Mi è piaciuto: Condizioni e dotazioni della struttura
Great
Soggiorno di 3 notti a marzo 2024
Risposta di Team 21c Durham., il giorno 28 mar 2024
Dear Rochelle, Thank you very much for the 4 star review. We are happy to hear you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Firstly, not a four star hotel. So did not meet expectations of a 4 star hotel. Rooms are too small/layout Poor lighting in room No fridge We were inconvenienced on check-out day due to a unmaintained elevator. Had to console my daughter and had to cancel plans due to this. I have yet to receive the comp and/or the email that was promised from the manager we spoke to
Soggiorno di 2 notti a marzo 2024
Risposta di Team 21c Durham., il giorno 28 mar 2024
Dear Mrs. Marchalleck,Thank you very much for taking the time to post a review & again please accept our sincere apologies for the inconvenience caused by the elevator malfunction last Saturday. We are ready to assist with the agreed comp but have not yet heard from Expedia, was the dispute initiated? Yours Sincerely, Jackie.

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is such a special and unique hotel. The art gallery was incredible and the safe in the basement was so cool! It was walkable to everything. The valets especially were very friendly and helpful. Would love to stay here again and check out their other hotels.
Soggiorno di 2 notti a marzo 2024
Risposta di Nick Laurenti, il giorno 22 mar 2024
Dear Amy,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham. We are thrilled you enjoyed your stay and hope you enjoy another sister 21c property in the future! We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations

6/10 Soddisfacente

Samantha, Fayetteville

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was within walking distance of our show at DPAC and surrounding restaurants.
Soggiorno di 1 notte a marzo 2024
Risposta di Team 21c Durham., il giorno 20 mar 2024
Dear Samantha, Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience.Warm Regards, Michael.

10/10 Eccellente

Kelly

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great service
Soggiorno di 1 notte a marzo 2024
Risposta di Team 21c Durham., il giorno 20 mar 2024
Dear Kelly, Thank you very much for the 5 star review. We are delighted to hear you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

8/10 Buono

Marquita

Mi è piaciuto: Condizioni e dotazioni della struttura
The hotel itself is amazing it doubles as a museum that is open 24 hours! But my only issue was the front desk staff. When checkin in I was not offered any information about the hotel or any activities in any way, I literally was handed my key and said here! I was listening to the check in of the people next to me they were given all offerings like a bourbon tasting, they were told about the restaurant and the museum while I, as a woman of color, was basically told to get out of the vestibule in so many words! I was trying not to take it personal but when I went back to the floor and saw the same excellence for a person of another race but not me, then I realized it was intentional! Also I requested a bucket of ice and I was given a plastic bag filled with ice as if I needed it to ice my knee! At a hotel that is supposed to luxurious, these details matter! The facilities team were amazing as well as the restaurant staff on the weekend! Ayana at the front desk of the restaurant is absolutely incredible! The weekend menu is more robust than during the week! Try the heirloom grits! Your mouth will thank me later! All in all a 7.5/10.
Soggiorno di 3 notti a marzo 2024
Risposta di Nick Laurenti, il giorno 18 mar 2024
Dear Marquita,Thank you for taking time out of your busy schedule to provide feedback on your recent experience with us. At 21c we strive to provide a heightened level of service and clearly we fell short. If I can be of any further assistance on the experience please email me at nick.laurenti@21chotels.com. I hope you will give 21c or 21c Durham another opportunity to be your home away from home in the future. Sincerely,Nick LaurentiDirector of Operations

10/10 Eccellente

Polly

Soggiorno di 1 notte a marzo 2024
Risposta di Blanca L Rowe | Reservations Supervisor, il giorno 9 apr 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay.Wishing you safe and pleasant journeys ahead!Warm regards,Blanca L Rowe Reservations Supervisor

8/10 Buono

yesim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice stay! Funding the lobby is a challenge, needs some visual management to direkt people.
Soggiorno di 1 notte a marzo 2024
Risposta di Nick Laurenti, il giorno 18 mar 2024
Dear Yesim,Thank you for taking time out of your busy schedule to provide feedback on your recent experience with us. At 21c we strive to provide a heightened level of service and clearly we fell short. We will be sharing your feedback with our team to recognize success and follow up on opportunities to improve in the future. Look forward to welcoming you back in the future. Nick LaurentiDirector of Operations

8/10 Buono

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Nick Laurenti, il giorno 22 mar 2024
Dear Linda,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham.We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations

10/10 Eccellente

Cameron

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is so cool! The room is fabulous! The art is an adventure in the building but makes the place look cool wherever you go. The location is center of downtown. The restraunt downstairs is reasonable for a moderate to upscale steakhouse. They had other amenities but i didn't get the chance to check them out. I look forward to going back someday!
Soggiorno di 1 notte a marzo 2024
Risposta di Nick Laurenti, il giorno 18 mar 2024
Dear Cameron,Thank you for taking time out of your busy schedule to provide feedback on your recent experience with us. We truly appreciate your feedback in regard to your recent stay with us. We will share your feedback with our staff as motivation and recognition to the success you experienced. We look forward to welcoming you back in the future. Nick LaurentiDirector of Operations

6/10 Soddisfacente

Shani

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
The concept is good but the level of service is lacking. We specifically requested for our room to be cleaned, and we returned at 9pm to find it was not touched and the cleaning crew had left for the day. The valet was hard to connect with for parking. Also, not having room service was inconvenient, and there was no minibar available in the room. For the price, I think we should have stayed at the Unscripted instead. Again, love the art concept, but the service and convenience needs to be better.
Soggiorno di 2 notti a marzo 2024
Risposta di Team 21c Durham., il giorno 20 mar 2024
Dear Shani, Thank you for taking the time to post a review & please accept our sincere apologies for any shortcomings experienced. I do hope that we can have you return in the future & deliver a far better experience than your prior visit.Warm Regards, Michael.

6/10 Soddisfacente

Heinrich

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Hotel has some atmosphere that is better than typical hotels
Soggiorno di 1 notte a marzo 2024
Risposta di Nick Laurenti, il giorno 10 mar 2024
Dear Heinrich,Thank you so much for taking time out of your busy schedule to provide feedback in regard to your experience. As we strive to provide the best service possible, clearly we have fallen short. We hope that you will give 21c Durham another opportunity in the future to be your home away from home. Look forward to hosting you in the future.Sicerely,Nick Laurenti Director of Operations

8/10 Buono

stephen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I liked the art and the restaurant was excellent
Soggiorno di 2 notti a marzo 2024
Risposta di Nick Laurenti, il giorno 10 mar 2024
Dear Stephen,Thank you for taking the time to provide honest feedback in regards to our property in Durham. We will share your feedback with our staff and I can assure you this will be motivation and appreciation to our team. We hope you will visit 21c Durham as your home away from home in the future. Best Regards,Nick LaurentiDirector of Operations

10/10 Eccellente

Kristine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What a cool hotel. It’s filled with art and be sure to check out the vault. The restaurant is delicious too.
Soggiorno di 1 notte a marzo 2024
Risposta di Nick Laurenti, il giorno 10 mar 2024
Dear Kristine,Thank you very much for the feedback on the property. I too agree that the vault is a very unique location and glad to hear you enjoyed it. We appreciate your business and hope to have you with us again, shortly in the near future.Look forward to having you with the flock again. Best Regards,Nick LaurentiDirector of Operations

10/10 Eccellente

Naomi

Soggiorno di 1 notte a febbraio 2024
Risposta di Nick Laurenti, il giorno 22 mar 2024
Dear Naomi,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham.We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations

6/10 Soddisfacente

Leigh Ann, Raleigh

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Nick Laurenti, il giorno 10 mar 2024
Dear Leigh Ann,Thank you very much for taking time out of your day to provide feedback in regard to your recent stay.We hope you will choose 21c and 21c Durham for your traveling destination in the future.Best Regards,Nick LaurentiDirector of Operations

8/10 Buono

Teresa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The dinning was full but the bar was empty when we walked in and several others came after us and were helped. We waited 20 min for service and decided to give up so we went elsewhere for drinks and something to eat.
Soggiorno di 1 notte a febbraio 2024
Risposta di Nick Laurenti, il giorno 29 feb 2024
Dear Teresa,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement & improvement in the areas mentioned. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations

8/10 Buono

Lewis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Only problem was I had a “luxury “ king suite…. No fridge, and was woke up all night by the elevator… other than that excellent hotel ! Would stay again but parking was a nightmare and the elevator problem
Soggiorno di 1 notte a febbraio 2024
Risposta di Nick Laurenti, il giorno 29 feb 2024
Dear Lewis,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement & improvement in the areas mentioned. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations

10/10 Eccellente

Daniela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Nick Laurenti, il giorno 29 feb 2024
Dear Daniela,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement.We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations

8/10 Buono

Paul, Burlington

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The art was very good, the people were great. The bed was not so great. The mattress pad was way too small for the king bed and made lines and ridges. (Rm 316). Bathroom was great. And it is walkable to many restaurants and DPAC, too.
Soggiorno di 1 notte a febbraio 2024
Risposta di Nick Laurenti, il giorno 29 feb 2024
Dear Paul,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement in the areas mentioned. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations

10/10 Eccellente

mary jo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was very clean and comfortable and the bathroom shower had good water pressure! The staff was friendly and helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Team 21c Durham., il giorno 23 feb 2024
Dear Mary Jo, Thank you very much for the 5 star review. We are delighted to hear you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
In walking distance to dining and shopping. Hotel has a great restaurant. Makes for a nice weekend getaway.
Soggiorno di 2 notti a febbraio 2024
Risposta di Team 21c Durham., il giorno 23 feb 2024
Dear Amy, Thank you very much for the 5 star review. We are delighted to hear you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

8/10 Buono

Jason

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s a unique hotel in all the good ways. Great service & friendly staff.
Soggiorno di 2 notti a febbraio 2024
Risposta di Team 21c Durham., il giorno 23 feb 2024
Dear Jason, Thank you very much for the 4 star review. We are happy to hear you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

8/10 Buono

Tammy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cool spot, but nothing special.
Request a refrigerator in your room. I didn't know this was a thing any more.
Soggiorno di 2 notti a febbraio 2024
Risposta di Team 21c Durham., il giorno 23 feb 2024
Dear Tammy, Thank you very much for the favorable review. I do apologize about having to make the request, we are actually in the process of upgrading each room with new fridges. As a small show of good faith, we would be delighted to offer you a complimentary upgrade to a suite should you decide to visit again in the future. Warm Regards, Michael.

6/10 Soddisfacente

James

Mi è piaciuto: Pulizia
We went to an event at the Dpac and when we came back in the bellman was on a cell phone. He never acknowledged us or looked up at us. It was so rude!!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Team 21c Durham., il giorno 23 feb 2024
Dear James, Thank you for taking the time to post a review about your experience at the 21c Museum Hotel Durham. I am very sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. I would welcome the opportunity to welcome you back and deliver a much better experience in the future. That being said, please feel free to ask for me specifically and I will ensure to make this up to you.Yours Sincerely, Michael.

8/10 Buono

Troy

Soggiorno di 1 notte a febbraio 2024
Risposta di Team 21c Durham., il giorno 23 feb 2024
Dear Troy, Thank you very much for the positive review. We are happy to see you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Team 21c Durham., il giorno 23 feb 2024
Dear Anon, Thank you for taking the time to post a review about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. I do hope that we will have the opportunity to welcome you back and deliver a much better experience in the future. Yours Sincerely, Michael.

10/10 Eccellente

Don

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Team 21c Durham., il giorno 23 feb 2024
Dear Don, Thank you very much for the great review. We are delighted to see you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Team 21c Durham., il giorno 23 feb 2024
Dear Anon, Thank you very much for the great review. We are delighted to see you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.