Biancheria da letto di alta qualità, materassi a doppio strato

Recensioni per Best Western Plus Raleigh Crabtree Valley Hotel

2.5 out of 5

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 352 su 957 recensioni" "
Valutazione di 8 - Buono. 337 su 957 recensioni" "
Valutazione di 6 - Soddisfacente. 161 su 957 recensioni" "
Valutazione di 4 - Scarso. 59 su 957 recensioni" "
Valutazione di 2 - Terribile. 48 su 957 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

8,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

katherine

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I loved this hotel! Major feature - no bugs! The breakfast was wonderful - many choices and lasted three hours. The room was so comfortable and the bathroom was great! Hot water! Many towels! The hotel staff were friendly and helpful! I loved it! TV had many channels (just wish I could have logged into Netflix or Hulu) . Central to everywhere I needed to go. I would go again in a minute. Price through Expedia was the best available!
Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

Anita

Beautiful overnight stay.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Edwin, Covington

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property staff were friendly and helpful. Breakfast was great! Coffee machine with all the options was so nice! The bathroom in our room needed a little attention as far as caulking, etc. The bed was comfortable and room was clean
Soggiorno di 4 notti ad aprile 2024

8/10 Buono

Jean

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ok
Soggiorno di 5 notti ad aprile 2024

6/10 Soddisfacente

Java

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front entrance should have a double entrance, not a onesided door. It should be where a person entering should not have to wait for the person exiting. The entranceway should be remodeled to where you enter in the front not from the side. It should allow entering and exiting of more than one person, especially if someone is using a luggage cart.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

CHRIS

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was nice and polite if we needed more towels they would just give them
Soggiorno di 4 notti a marzo 2024
Risposta di Brit, il giorno 7 apr 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

10/10 Eccellente

Sanjay

Viaggio di lavoro
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It was good
Soggiorno di 1 notte a marzo 2024
Risposta di Brit, il giorno 24 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

6/10 Soddisfacente

Paris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean ,quiet, had nice breakfast. Not far from shopping or food. Yes I recommend and will ho back
Soggiorno di 3 notti a marzo 2024
Risposta di Brit, il giorno 14 mar 2024
Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area.

10/10 Eccellente

Marsha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice property, clean place, great staff, comfortable
Soggiorno di 3 notti a marzo 2024
Risposta di brit, il giorno 12 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

10/10 Eccellente

Danielle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Brit, il giorno 12 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Eccellente

Devon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good stuff
Soggiorno di 1 notte a febbraio 2024
Risposta di Brit, il giorno 12 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

4/10 Scarso

Brooke

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I checked in and went to my room. One bed was unmade with a sheet thrown over the desk and tv area. A wash rag was also left in the room. It was not very clean. There was multiple hairs left in the bathroom area and dirt all around the windows. After checking out, the hotel charged me for a blanket that I did not take. I called and attempted to talk to a manager but was told a manager was not there all 5 times that I called. I was told nobody would be able to help me other than the manager. Would not recommend.
Soggiorno di 2 notti a febbraio 2024
Risposta di Mariana, il giorno 2 mar 2024
Thank you so much for taking the time to share your review. We strive to leave all of our guests with a positive impression through exceptional service; I apologize we let you down. I will share your reflections with our team and we all hope you will consider a returntrip in the future.

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and quiet
Soggiorno di 1 notte a febbraio 2024
Risposta di Brit, il giorno 12 mar 2024
Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel and friendly staff made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, friendly staff, restaurants, shopping
Soggiorno di 1 notte a febbraio 2024
Risposta di Brit, il giorno 12 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

8/10 Buono

Kristi

Soggiorno di 1 notte a febbraio 2024
Risposta di brit, il giorno 22 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Eccellente

Ken

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No surprises, quiet and good breakfast
Soggiorno di 2 notti a febbraio 2024
Risposta di Brit, il giorno 12 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Eccellente

Tamaura

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was good
Soggiorno di 1 notte a febbraio 2024
Risposta di Brit, il giorno 12 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Eccellente

Alejandra

Viaggio con la famiglia
Excellent service !
Soggiorno di 1 notte a febbraio 2024
Risposta di Brit, il giorno 12 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Eccellente

Kelvin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Brit, il giorno 12 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

8/10 Buono

Joshua

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property is right by shopping center 2 mins from walmart and 5 mins from a large shopping mall. Also really liked that there was garage parking for smaller vehicles.
Soggiorno di 2 notti a febbraio 2024
Risposta di Brit, il giorno 12 mar 2024
Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area.

8/10 Buono

Alan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is a good value for the price and comparison, the other hotels in the area.
Soggiorno di 1 notte a febbraio 2024
Risposta di Brit, il giorno 12 mar 2024
Thank you for taking the time to share your kind review.We look forward to being your hotel of choice when in the area.

4/10 Scarso

Thomas

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The television was very difficult to use because there was no channel guide and "guide" button on the remote did not work. i twice contacted the front desk and they said there were no instructions since the cable network had just been installed. i also asked for an extra blanket and was told it would be left in my room b.y the staff ... but it never happened after 3 days. i will NOT stay at a best western again ... and i will make sure my colleagues who travel a lot will also know about the poor quality of service at BW
Soggiorno di 3 notti a febbraio 2024
Risposta di Mariana, il giorno 11 feb 2024
Thank you for your review. I'm so sorry to hear about the unfortunate issue with the television in your room and would certainly never want to leave you with a poor impression. Please know that your comments are being addressed with both our maintenance team and our housekeeping crew to ensure we're doing all we can to uphold our Best Western Plus standards. We thank you for your loyalty and hope you'll consider staying with us again.

10/10 Eccellente

Natalie

Love it here!!!
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

vernon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good stay
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Karina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great People, Great Place, Great Price
The lady at the front desk is exceptional!! she was so kind and gracious when checking me in. Every time I came in or out she asked me how my room was, how my stay was going, or offered a friendly greeting! I LOVE that this hotel has served Quiet Hours so guests can rest without being disturbed. Also, there are placards alerting guests that it is a no smoking hotel including incense, cigarettes/cigars, etc. The bathroom was clean and well-stocked and my bed was comfortable. The flooring inside the rooms is luxury vinyl plank floors that looks like wood. The flooring is fresh-looking and clean. I love that it is not carpet!! The breakfast has a super coffee machine with several choices such as a latte, cappuccino, etc. The make-it-yourself waffle maker is also a big hit! It is usual fare-eggs, sausage, potatoes, toast/bagels, Chobani yogurts, cereals. It was a great stay!!
Soggiorno di 1 notte a dicembre 2023
Risposta di Brit, il giorno 12 mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

8/10 Buono

Emily

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

ADRIANA, east elmhurst

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

ADRIANA, east elmhurst

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Wanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in and out.
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Paul

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a great affordable choice for my family. This hotel exceeded brand standards.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Matt

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nice , clean , quiet
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Latecha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Weekend stay
My stay was good. It was perfect for a weekend get away with my husband.
Soggiorno di 2 notti a novembre 2023
Risposta di Mariana, il giorno 20 nov 2023
Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel and friendly staff made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.

10/10 Eccellente

Dalin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Greatest hotel experience!! Very clean and the front desk was very professional and helpful
Risposta di Mariana, il giorno 20 nov 2023
Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again.

10/10 Eccellente

Natalie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's a wonderful place at a decent cost. With family in the area I can easily get a room when I pop into town. I'm grateful it's nearby.
Soggiorno di 1 notte a novembre 2023
Risposta di Mariana, il giorno 20 nov 2023
Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area.

8/10 Buono

Michele

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Mariana, il giorno 20 nov 2023
Thank you for sharing about your stay at Best Western Plus at Crabtree. We appreciate the generous remarks and are glad you enjoyed our hotel. We hope to see you again soon!

10/10 Eccellente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff. Free breakfast
Soggiorno di 1 notte a novembre 2023
Risposta di Mariana, il giorno 20 nov 2023
Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations. I will be certain to share your comments with our staff who truly love making our guests feel welcome. Please find a reason to visit us again soon!

8/10 Buono

Christina

Viaggio con famiglia e bambini piccoli
Clean and reasonably priced
Soggiorno di 1 notte a novembre 2023
Risposta di Mariana, il giorno 20 nov 2023
Thank you for sharing about your stay at Best Western Plus at Crabtree. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our guest rooms and service enhanced your visit with us. We hope to see you again soon!

8/10 Buono

Karen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to eateries and shopping. Clean and friendly service
Soggiorno di 3 notti a ottobre 2023
Risposta di Mariana, il giorno 20 nov 2023
Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our modern clean rooms, and great location. It's encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area

8/10 Buono

Meghan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Exactly what you'd expect from a Best Western
Soggiorno di 3 notti a ottobre 2023
Risposta di Mariana, il giorno 20 nov 2023
We appreciate your review and recommendation. I'm delighted to know you found your stay top notch. Please find a reason to visit us again soon.

10/10 Eccellente

Nita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2023
Risposta di Mariana, il giorno 20 nov 2023
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide.We look forward to seeing you on a return trip.

6/10 Soddisfacente

Jessica

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di Mariana, il giorno 20 nov 2023
Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.

4/10 Scarso

Ellenore

Viaggio con la famiglia
There was a pee stain on my sheet.
Soggiorno di 1 notte a ottobre 2023
Risposta di Mariana , il giorno 17 ott 2023
Thank you for your review. I'm very sorry for the lapses in service that you encountered. We pride ourselves in delivering warm and efficient hospitality to all our guests, so I regret that we let you down in this area.We value all your feedback as it allows us to serve our guests better. For this reason, we hope that you will reconsider a return visit.

8/10 Buono

karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great value
Multiple night stay. Hotel is convenient to stores, Crabtree mall, and restaurants. Bed was comfortable, the room was spacious and clean. Great value for the cost. Parking isn’t the best, but wasn’t a dealbreaker.
Soggiorno di 3 notti a ottobre 2023
Risposta di Mariana, il giorno 20 nov 2023
Thanks for taking the time to share your experience. It's wonderful to know you enjoyed our ambiance and location. We appreciate your recommendation, but of course, the highest form of praise would be your return!

2/10 Terribile

Josh

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Reservation error
I reserved my hotel through hotels.com. Confirmation received. However, the reservation did not show up in the best western system. I had to pay for another room and basically lose my money through the initial reservation through hotels.com. Staff was great, hotel was nice but that Should not have happened.
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

GABBY

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Reception is slower than Moses leading the Israelites out of Egypt Bed sheets had numerous stamina and dirty spots.
Soggiorno di 1 notte a ottobre 2023
Risposta di Mariana, il giorno 20 nov 2023
Thank you for alerting us to the unfortunate encounter with our staff. This is unacceptable and has been addressed with the team. We would love to have you back and show you this was an off day for us and that we can and will do better by our guests. We hope youenjoyed your time with friends and please give us another chance to impress.

4/10 Scarso

Chris, Woodbridge

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This property is close to many businesses, which can be a plus, but parking is an issue. There is limited parking in front of the hotel, and the "garage" parking under the hotel has space for few vehicles, but if they are full, then you have to park in an unlit parking lot behind the hotel. We were verbally assaulted in the dark by another guest as we parked in the back, causing us to feel unsafe. When we let the nighttime hotel staff on duty know, they were not concerned or helpful. When we got to our room, there was a terrible smell like unwashed feet combined with body odor. It was terrible! The bed seemed fine, and the appliances worked. The bathroom and shower were fine, but the shower curtain was stained and the floors in the bathroom and the bedroom were greasy to the touch. We were told that there were no other rooms available and that they couldn't do anything. The dining area on the first floor was clean and open with comfortable chairs when we had breakfast in the morning. Breakfast is what you would expect, a serve-yourself breakfast bar with eggs, bacon, fruit, cereal and make-your-own-waffles. The Coffee/Tea machine was outside of the dining room, weirdly. This is the second time we stayed at this hotel, and we were hoping that this time would be better than last time, since it is so close to family in the area. We will definitely be looking for a different place to stay next time.
Soggiorno di 1 notte a settembre 2023
Risposta di Mariana , il giorno 20 ott 2023
My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies.

8/10 Buono

Michelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Mariana, il giorno 20 nov 2023
We appreciate your review and recommendation. I'm delighted to know you found your stay top notch. Please find a reason to visit us again soon.

10/10 Eccellente

Gail

Soggiorno di 1 notte a settembre 2023
Risposta di Mariana, il giorno 20 nov 2023
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. We look forward to your return trip.

10/10 Eccellente

DonLisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay, clean and great staff! Thank you!
Soggiorno di 4 notti ad agosto 2023
Risposta di Mariana, il giorno 20 nov 2023
Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again.