Thank you for being our guest at Extended Stay America. It’s so nice to read you had an enjoyable stay and that you were impressed with our fully-equipped kitchen. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager

Dear Mark, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Robert, Thank you for choosing Extended Stay America. It is glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management

Dear Kwana, Thank you for your positive review! We're delighted to hear that you had a good stay at Extended Stay America. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad we could meet your expectations. Your satisfaction is a great motivation for our team. We appreciate your feedback and hope to have the pleasure of welcoming you back for another excellent stay in the future. Safe travels!Sincerely,Hotel Management

Dear Richard, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. We work hard to provide a clean and comfortable environment; therefore, we apologize for the issues that compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear mark, Thank you for your recent stay at our hotel. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Stacy, Thank you for taking the time to share your feedback following your recent stay. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced caused, and we will work diligently to address the issues you mentioned. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear ERLISSA YVETTE, Thank you for sharing your review. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Stephen Thomas, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Serege, Thank you for choosing Extended Stay America for your visit. We are glad that you were pleased with your overall stay except for a few issues. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Tara, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Adele, Thank you for staying with us. We certainly apologize for the inconvenience you had regarding our dishware. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management

Dear Christine, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Carla, Thank you for posting such kind comments about Extended Stay America, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear John, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. We are pleased that you enjoyed your overall stay; however, we apologize for any noise disturbances caused by our location near a highway. Your feedback is important to us as we strive to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to provide a more peaceful experience during any future stays.Sincerely,Hotel Management

Dear Shanna, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. We are sorry for the inconvenience caused by the breakfast choices and have taken note of your observations. We shall pass your remarks to the concerned individual for further improvement. Further, we regret the cleanliness concerns, and our housekeeping team is addressing the issue on a priority basis. Please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Lucy, Thank you for sharing your concerns. We appreciate your positive comments about the friendly staff at Extended Stay America! It's wonderful to hear you found the room reasonably comfortable. Your feedback about the noise and kitchenette is valuable, and we'll certainly consider it for improvements. Should you choose to stay with us again, feel free to request any additional items you need. We look forward to welcoming you back for an even better experience!Sincerely,Hotel Management

Dear Lisa, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Allow us to correct this for you on your next visit and also regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management

Dear Karla, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management