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Recensioni per Viceroy Kopaonik Serbia

5 out of 5
Viceroy Kopaonik Serbia
Trg Josifa Pancica 12, Raška, Raska

Recensioni

9,6

Eccezionale

Valutazione di 10 - Eccellente. 22 su 29 recensioni" "
Valutazione di 8 - Buono. 6 su 29 recensioni" "
Valutazione di 6 - Soddisfacente. 1 su 29 recensioni" "
Valutazione di 4 - Scarso. 0 su 29 recensioni" "
Valutazione di 2 - Terribile. 0 su 29 recensioni" "

10/10

Pulizia

9,8/10

Personale e servizio

9,6/10

Servizi

10/10

Condizioni e dotazioni della struttura

9,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Nagi

Soggiorno di 5 notti a febbraio 2024

10/10 Eccellente

Ersan Özhan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ozhan Ozturk
Otel ve çalışanları gerçekten çok iyi, konforlu büyük odaları var, pistlerin dibinde kullanışlı, lüks sayılabilir bir otel. Biz 5 aile gelmiştik ve herkes çok memnun. Suitlerdeki açılabilir yatakların geliştirilmesi lazım. Çok rahatsız bu yataklar maalesef. Kayak dolaplarının yeri de malesef çok kullanışsız. Son olarak da otelin önündeki açık havadaki oturulabilir kısımlar, tasarıma kurban gitmiş, çok güzel bir alan hep boş ve kullanılamıyor. Bütün bunlara rağmen Kopaonike yine gelsek yine bu otelde kalırız.
Soggiorno di 5 notti a gennaio 2024
Risposta di Tanja Cukuranovic, Front Office manager, il giorno 7 feb 2024
Dear Ozhan,Thank you for your positive feedback on our hotel and staff. We appreciate your constructive feedback regarding the extendable beds in the suites and the location of the ski lockers. Rest assured, we will review these aspects to enhance our guests' comfort.We also take note of your observation about the outdoor seating areas, and we apologize for any inconvenience caused. Your comments are invaluable as we continuously strive to improve our facilities.We are honored that, despite the noted areas for improvement, you would choose to stay at our hotel again if you return to Kopaonik. We look forward to welcoming you back and providing an even better experience in the future.

10/10 Eccellente

Tanja

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Tanja Cukuranovic, Front Office manager, il giorno 30 gen 2024
Dear Tanja,Your positive review is a testament to the hard work and dedication of our team, and it inspires us to continue providing exceptional service. We genuinely appreciate your support and look forward to welcoming you back for another wonderful stay in the future.

10/10 Eccellente

Zoran

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We will be back
Every member of the services team: waiters, cleaning ladies, room service, receptionists, doormen... was extremely kind and wiling to go an extra mile to make our stay a memorable experience. Few nuisances: we could not watch pay-per-view movies because application on TV could not start and issue was not fixed while we were there, for more than four days. Parking in hotel garage is pricey 25 euros per night
Soggiorno di 7 notti a dicembre 2023
Risposta di Tanja Cukuranovic, Front Office manager, il giorno 30 gen 2024
Dear Zoran,Thank you for taking the time to share your detailed feedback. We're delighted to hear that every member of our services team went the extra mile to ensure your stay was a memorable experience. We truly appreciate your kind words about our waiters, cleaning staff, room service, receptionists, and doormen.We sincerely apologize for the inconvenience you faced with the pay-per-view movie application on the TV. Your feedback is valuable, and we will address this issue promptly to ensure it does not occur in the future.

10/10 Eccellente

Natasa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a dicembre 2023
Risposta di Tanja Cukuranovic, Front Office manager, il giorno 30 gen 2024
Dear Natasa,Dear [Guest's Name],Thank you so much for awarding us a high score. We are truly delighted to hear that your experience at our hotel met or exceeded your expectations.

10/10 Eccellente

yannick

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is impressive, but most of all, i would like to highlight the kindness of the staff. i interacted a few times with the dining room staff and the reception and their level of service was impressing. especially Aleksandar (restaurant manager) and Ilya from the reception.
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Darko

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic hotel. Staff was great
Soggiorno di 1 notte ad agosto 2023
Risposta di Tanja Cukuranovic, Front Office manager, il giorno 8 set 2023
Dear Darko, Thank you very much for your kind feedback and contribution. We are very happy to know you enjoyed your stay with us. We truly appreciate your positive feedback about our hotel, our team, and our service. It was our pleasure being of service, and we thank you for choosing our hotel for your stay. We look forward to welcoming you back in the near future. Kind Regards,

8/10 Buono

Gijs

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Almost everything was great. Only the breakfast was to busy. Not enough tables available. Had to sit with other people on a table. And this was happening to more people who came in.
Soggiorno di 1 notte ad agosto 2023
Risposta di Arindam Basu, il giorno 8 ago 2023
Dear GijsGreetings from Viceroy Kopaonik Serbia, thank you very much for taking the time to write your review, we appreciate your contribution. Your comments and suggestions will all be considered, and we will work to improve our services always to exceed your expectations. We look forward to welcoming you to Viceroy Kopaonik Serbia soon!Kind Regards,Arindam BasuGeneral Manager

10/10 Eccellente

Bojan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very pleasent stay. Hotel personnel were so kind and polite, its so refreshing. They were all going above and beyond to ensure guests are getring the best possible service. I Highly recommend this hotel to everyone who would like to visit Kopaonik.
Soggiorno di 2 notti a luglio 2023
Risposta di Arindam Basu, il giorno 21 lug 2023
Dear BojanThank you so much for taking the time to share your kind comments about your recent stay with us, we are so delighted to hear that our staff were very attentive, helpful, and outstanding and that we were able to provide you with the level of service that you come to expect from Viceroy hotels. We look forward to having the pleasure of welcoming you back.Best regards,Arindam BasuGeneral Manager

10/10 Eccellente

konstantin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful hotel
Absolutely wonderful hotel - very attentive staff, great facilities, all new. I have been given an upgrade to a wonderful spacious suite room with the slope view. Lots of nice little touches here and there from check-in to whole experience. Gym is amazing - all equipment from Technogym, Beautiful and cozy bar, views to the slopes are incredible. Spa is really good - facilities are great, must be even more enjoyable during winter. Special thanks to Predrag and Maria and every other staff member for making it a memorable stay! One of the best hotels I have stayed in and probably the best in Serbia - definitely recommended! Certainly the best in Kopaonik! Will come back for sure.
Soggiorno di 6 notti a giugno 2023
Risposta di Arindam Basu, il giorno 3 lug 2023
Dear KonstantinThank you so much for taking the time to evaluate your stay with us, and for your great comments about your memorable stay, we are grateful that you have chosen to stay with us, and our services and facilities have met with your entire satisfaction.It was our pleasure to be of service to you, and we look forward to welcoming you back in the near future.Regards,Arindam BasuGeneral Manager

10/10 Eccellente

Vahid

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was great ! Property new a nice 5 star hotel in a beautiful place
Soggiorno di 3 notti a giugno 2023
Risposta di Arindam Basu, il giorno 3 lug 2023
Dear VahidOnce again, Thank you so much for taking the time to evaluate your stay with us, and for your great comments about your memorable stay, we are grateful that you have chosen to stay with us, and our services and facilities have met with your entire satisfaction.It was our pleasure to be of service to you, and we look forward to welcoming you back in the near future.Regards,Arindam BasuGeneral Manager

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2023
Risposta di Arindam Basu, il giorno 21 giu 2023
Dear SandraThank you so much for taking the time to share your kind comments about your recent stay with us, we are so delighted to hear that our staff were very attentive, helpful, and outstanding, and that we were able to provide you with the level of service that you come to expect from Viceroy hotels. We look forward to having the pleasure of welcoming you back.Best regards,Arindam BasuGeneral Manager

10/10 Eccellente

Djordje

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel, true 5*
Soggiorno di 3 notti a marzo 2023
Risposta di Arindam Basu, il giorno 26 mar 2023
Dear DjordjeThank you so much for taking the time to share your kind comments about your recent stay with us, we are so delighted to hear that our staff were very attentive, helpful and outstanding and that we were able to provide you with the level of service that you come to expect from Viceroy hotels. We look forward to having the pleasure of welcoming you back.Best regards,Arindam BasuDirector of Operations

8/10 Buono

CHARILAOS

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
the location of the hotel was great!! right at the center of the lifts! very good ski service& also great fitness center! Rooms were spacious with lots of storage, which made us feel like home during our stay. the one and only thing that, in my personal opinion, needs serious improvement at this hotel, is the hotel’s f&b. Even though at first sight the restaurants aren’t lacking anything in particular, the quality of the food doesn’t meet the standards of a 5-star viceroy hotel. This applies to all all 3 restaurants of the hotel, from breakfast, to the ski bar and also the sushi restaurant. Other than that, it was our second time staying in this hotel, we had a great time, and we will surely visit again!
Soggiorno di 4 notti a febbraio 2023
Risposta di Arindam Basu, il giorno 26 mar 2023
Dear CharilaosGreetings from Viceroy Kopaonik Serbia, thank you very much for taking the time to write your review, we really appreciate your contribution. Your comments and suggestions will all be taken into consideration, and we will work to improve our services to always exceed your expectations. Look forward to welcoming you to Viceroy Kopaonik Serbia soon!Kind Regards,Arindam BasuDirector of Operations

10/10 Eccellente

dragan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect hotel
Soggiorno di 7 notti a febbraio 2023
Risposta di Arindam Basu, il giorno 21 feb 2023
Dear DraganThank you very much for taking the time to share your valuable feedback about your recent stay with us. We truly appreciate your positive score about your stay.We would very much hope to have the pleasure of welcoming you back and meeting all your expectations.Arindam BasuDirector of Operations

10/10 Eccellente

Candice

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2023
Risposta di Arindam Basu, il giorno 9 feb 2023
Dear CandiceGreetings from Viceroy Kopaonik Serbia! Thank you very much for your kind feedback and contribution. We are very happy to know you enjoyed your stay with us. Rest assured that we will continue to provide all our dear guests with the best services that will make their stay at Viceroy Kopaonik Serbia a pleasant and enriching experience!We look forward to welcoming you back very soon.Regards,Arindam BasuDirector of Operations 381693322882

10/10 Eccellente

Daniela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel, excellent location.
Soggiorno di 3 notti a ottobre 2022
Risposta di Marko Korica, il giorno 1 nov 2022
Dear Ms. Daniela, Thank you for having taken the time to complete this review following your recent stay at Viceroy Kopaonik Serbia.I was pleased to see we met your expectations and the team and I look forward to your return.Kind Regards, Marko KoricaGeneral Manager

8/10 Buono

Mihael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A great hotel with great staff but with small spa
This is a great hotel with very nice and friendly staff, BUT: the pool and spa area are way too small for a hotel with so many rooms. When hotel is full, it's impossible to get a place in relaxation area in spa and or at the pool. In addition such a posh hotel should have an indoor pool!
Soggiorno di 4 notti ad agosto 2022
Risposta di Marko Korica, il giorno 23 ago 2022
Dear Mr. Mihael,Greetings from Viceroy Kopaonik Serbia, thank you very much for taking the time to write your review, we really appreciate your contribution. Your comments and suggestions will all be taken into consideration and we will work to improve our services to always exceed your expectations. Look forward to welcoming you to Viceroy Kopaonik Serbia!Kind Regards,Marko KoricaGeneral Manager

6/10 Soddisfacente

Milan

Mi è piaciuto: Pulizia
It was a big crowd during our stay. To many guest, for such as minimum staff.
Soggiorno di 3 notti a luglio 2022
Risposta di Marko Korica, il giorno 26 lug 2022
Dear Mr. Milan, Greetings from Viceroy Kopaonik Serbia, thank you very much for taking the time to write your review, we really appreciate your contribution. Your comments and suggestions will all be taken into consideration and we will work to improve our services to always exceed your expectations. Look forward to welcoming you to Viceroy Kopaonik Serbia soon! Kind Regards, Marko Korica General Manager

10/10 Eccellente

Charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service here is incredible. A true five-star destination hotel. Jovana and Maria are all-stars- arranged all our adventures and cared for us as if we were family.
Soggiorno di 4 notti a luglio 2022
Risposta di Marko Korica, il giorno 13 lug 2022
Dear, Mr. Charles, Greetings from Viceroy Kopaonik Serbia, thank you very much for your positive feedback about our hotel, we truly appreciate it. We are very happy to know you enjoyed your stay with us. It was our pleasure being of service. Looking forward to welcoming you back in the near future. Yours Sincerely, Marko Korica General Manager

8/10 Buono

Rodrigo V

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff sensacional , especialmente Sonia da recepção e Stephano do café da manhã, solícitos e extremamente eficientes, voltarei com prazer,
Soggiorno di 4 notti a dicembre 2021
Risposta di Marko Korica, il giorno 29 dic 2021
Dear Rodrigo V, Greetings from Viceroy Kopaonik Serbia! Thank you very much for your kind feedback and contribution. We are very happy to know you enjoyed your stay with us. Rest assured that we will continue to provide all our dear guests with the best services that will make their stay at Viceroy Kopaonik Serbia a pleasant and enriching experience! We look forward to welcoming you back very soon Regards, Marko Korica General Manager

10/10 Eccellente

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect family ski vacation
Service was outstanding from arrival to departure, breakfast choice meant no one went hungry and the rooms were large and comfortable. Ski hire was on site and meant easy start and end to the day even with tired kids. Kitchen sorted a birthday cake for my daughter and staff were really excellent and seemed to be enjoying their jobs too, which made the atmosphere really positive throughout our stay.
Soggiorno di 8 notti a dicembre 2021
Risposta di Marko Korica, il giorno 29 dic 2021
Dear Mr. Chris, Thank you so much for taking the time to share your kind comments about your recent stay with us, we are so delighted to hear that we were able to provide you with the level of service that you come to expect from Viceroy hotels. We look forward to having the pleasure of welcoming you back. Best Regards, Marko Korica General Manager

10/10 Eccellente

ANDOR

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di Marko Korica, il giorno 14 dic 2021
Dear ANDOR, Greetings from Viceroy Kopaonik Serbia! Thank you very much for your contribution and rating. We look forward seeing you in our hotel soon again. Best Regards, Marko Korica Hotel Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2021
Risposta di Marko Korica, il giorno 11 dic 2021
Dea Valued Guest, Thank you for having taken the time to complete this review following your recent stay at Viceroy Kopaonik Serbia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind Regards, Marko Korica Hotel Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great design and room amenties. Poor breakfast area. Better kids facilities- spa area entry not allowed which leaves outdoor heated pool that is not connected to indoors and can get a bit cold.
Soggiorno di 3 notti a novembre 2021
Risposta di Marko Korica, il giorno 27 nov 2021
Dear Valued Guest, Greetings from Viceroy Kopaonik Serbia, thank you very much for taking the time to write your review, we really appreciate your contribution. Your comments and suggestions will all be taken into consideration and we will work to improve our services to always exceed your expectations. Look forward to welcoming you to Viceroy Kopaonik Serbia soon! Kind Regards, Marko Korica Hotel Manager

10/10 Eccellente

Ivana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2021

10/10 Eccellente

Mirza

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect stay, don't miss it!
very elegant five star hotel, super clean, super friendly and helpful staff, very safe and secure, beautiful location on top of a mountain, i loved everything about it and what made it super the weather and the staff specially the staff at the breakfast they were amazing regardless the noise my little one did and the mess she made they were really good to her and super friendly!
Soggiorno di 3 notti a ottobre 2021
Risposta di Marko Korica, il giorno 25 ott 2021
Dear Mr. Mirza, Thank you so much for taking the time to evaluate your stay with us, and for your great comments about your memorable stay, we are grateful that you have chosen to stay with us, and our services and facilities have met with your entire satisfaction. It was our pleasure being of service to you, and we look forward to welcoming you back in the near future. Regards, Marko Korica Hotel Manager