Dear Jeffery, It's unfortunate to hear that you didn't have a good time with us and we apologize for any issues regarding cleanliness during your stay. This is never our intention and we'll be sure to discuss your comments internally as we continue to make changes. Thank you, and we hope you'll give us another chance later down the road.

Dear Lisa, We are sorry to hear that your experience with us was less than ideal. Unfortunately, when booking through a third-party site, their systems sometimes do not sync up with our own, which may lead to a reservation not appearing on our end. Please know that we do our best to accommodate all of our guests as well as provide friendly and efficient service, and we will be sure to discuss your feedback to ensure our high hospitality standards are being met. Thank you for reaching out, and we wish you all the best in your future travels.

Your feedback regarding your recent stay is much appreciated. We take cleanliness very seriously, so we'll follow up with our housekeeping team in order to ensure that they are doing everything they can to provide comfortable and clean accommodations for our guests. Thank you for your visit, and we wish you safe travels.

Dear Jared, Thank you for the feedback regarding your recent stay. Our teams strive to uphold the highest levels of hospitality so we apologize if any aspect of your visit wasn't to your liking. We hope you'll consider giving us another chance to impress you in the future.

We welcome all guest feedback as we consider it a learning opportunity, so please forgive us if we dropped the ball for you in any way. Our housekeeping and maintenance team has been made aware of your concerns, so we can ensure nothing of this nature repeats itself. We know we can do so much better than this and would love to be given another opportunity to prove this on your next trip to the area.

Dear Daniel, Please accept our apologies, as it sounds like there was a mishap with your room. We have notified our housekeeping team of their shortcomings and can assure you a similar situation will not reoccur. We hope your stay in the area was pleasurable and wish you the best moving forward.

While an apology won't change things, we still offer ours sincerely for the experience you've shared. Providing our guests with clean, comfortable, and functional accommodations is vital, and your honest feedback lets us know that we have work to do. Our team will work together to make the positive changes you deserve, and we ask that you allow us to leave you with a better lasting impression the next time your travels bring you this way.

Clean and pleasant-smelling accommodations are a fundamental necessity for our guests, so it pains us to hear that we fell short during your visit. We'll be sure to notify housekeeping of your concerns to ensure action is taken from this. This is not the lasting impression we want to leave you with, so we hope you'll allow us to make this up to you on your next trip to Albany.

Dear Juan, Thank you for your comments, as all guest feedback is considered an essential tool to help with the continual growth of our property. We're glad that you found our team to be excellent, though it is unfortunate that not everything was perfect. Our housekeeping team has been made aware of the oversight you experienced in hopes of a prompt resolution. We would love to show you a better stay the next time you're in town.

Property cleanliness is important to us, so it is unfortunate that you did not receive accommodations reflective of our standards. We apologize as well for any disappointment you had with your bedding and for the unpleasant odors you experienced. Feedback like yours can only help us get better, and that is what we intend to do. It would be our pleasure to serve you again, and we wish you happy travels ahead.

Thank you for taking the time to share your feedback. We are sorry your experience was not the clean and comfortable stay we aim to deliver. Our maintenance team will take a look at the fixtures and we will work to get back to our standards moving forward. We wish you the best and hope to have another opportunity to impress you.