Do not stay here. The way that the property manager, G, treated us as customers was completely unprofessional and rude. We let the property know that we would be checking in late weeks in advance, specifically over 5 weeks in advance. They said it would be okay and we could organize a self check-in. We arrived at 10pm and picked up the keys from a bar across the street. Turns out that Rome Inn Rooms forgot to give us the correct key to enter the hallway that would allow us to enter our room. We called the phone number that was given to us over 5 times and no response. An hour later at approximately 11pm, while we were on the phone with Expedia for over 40 minutes, Gabriele arrived and attempted to let us in while acknowledging that we were not given the correct keys. Once he arrived he himself didn’t have the right keys so we had to wait another 30 minutes for us to be let in the room; from 10pm to 11:30pm we were stuck in a country that was completely foreign to us at night with no place to stay. Upon checking out, we got G to acknowledge that it was their mistake that the proper key was not given to us upon arrival, however they did absolutely nothing to compensate us or try to help us out at all. If you want to be treated without respect by the staff that work here, stay here. If you want to not have to worry about not having a place to sleep as a tourist, go elsewhere. Save your stress, save your time, and save your money.