Gentilissima Sig.ra Diomedi,La ringraziamo per averci dedicato il Suo tempo per esprimere un giudizio relativo al Suo recente soggiorno presso l’Hotel Art by the Spanish Steps UNA Esperienze. Siamo fortemente dispiaciuti per i problemi riscontrati con la struttura, specialmente per quanto riguarda la colazione, in quanto ci impegniamo quotidianamente ad offrire ai nostri ospiti solo prodotti di qualità, ed il nostro Maitre sarebbe stato lieto di assistervi durante la prima colazione, se avesse avuto occasione di sapere del vostro dispiacere. La ringraziamo inoltre per aver espresso il Suo gentile gradimento nei confronti del nostro personale, sempre attento ad ogni esigenza dei nostri gentili ospiti. Il suo commento ci aiuta a fare sempre meglio per rendere il vostro soggiorno il migliore possibile. Scusandoci ancora per l’inconveniente ci auguriamo di avervi nuovamente come nostre gradite ospiti al fine di recuperare in tutti quegli aspetti da voi segnalati. Cordiali saluti

Gentile Gino,La ringraziamo per il tempo dedicato a condividere la sua recente esperienza presso Hotel Art by the Spanish Steps UNA EsperienzeSiamo contenti di sapere che ha apprezzato la location del nostro Hotel così vicina ai più importanti siti come il Teatro dell'Opera, Fontana di Trevi, Colosseo, Piazza di Spagna e molti altri importanti monumenti storici.E’ un vero piacere per tutto lo staff sapere che ha valutato cosi positivamente la professionalità e la gentilezza di chi, come noi, dedica il proprio tempo e la propria passione al servizio degli ospiti.Ci auguriamo di poterla accogliere nuovamente in un prossimo futuro!Cordialmente,Monica MariniGeneral Manager

Gentile Greta,La ringraziamo per avere condiviso la sua esperienza riguardo al suo ultimo soggiorno all’ Hotel Art by the Spanish Steps UNA Esperienze Ricevere commenti positivi rappresenta un grande incentivo per il nostro personale per migliorare e offrire costantemente un servizio all’altezza dei nostri standard.Augurandoci di poterla accogliere nuovamente in futuro, le porgiamo i nostri più cordiali saluti.Monica MariniGeneral Manager

Gentile Chiara, La ringraziamo per averci scelto e per aver dedicato parte del suo tempo per condividere la sua esperienza. Siamo contenti di leggere i suoi commenti e sarà per noi un piacere condividerli con tutto il nostro personale. Ci auguriamo di poterle dare presto nuovamente il benvenuto. Cordiali saluti, Monica Marini Direttore

Gentile Maria Adelaide , la ringraziamo per il tempo che ha dedicato per lasciare un commento in merito al suo soggiorno presso l'Hotel Art by The Spanish Steps| UNA Esperienze. Siamo lieti di leggere che l'hotel ed il servizio siano stati all'altezza delle sue aspettative e che abbia trascorso un piacevole soggiorno. Ci auguriamo di poterla accogliere nuovamente in un prossimo futuro. Cordialmente, Monica Marini Direttore

Gentile Lorenzo, Nulla potrebbe renderci più orgogliosi e felici del Suo apprezzamento. La ringraziamo per aver condiviso la sua esperienza e non vediamo l' ora di darLe il benvenuto ancora una volta! A presto, Monica Marini- General Manager

Gentile Sig.ra Cinzia, La ringraziamo per il suo gentile commento. Cordiali saluti,

Gentile Ospite, La ringraziamo aver lasciato un commento del suo soggiorno presso la nostra struttura, siamo felici di sentireche si è trovato bene. Nel riverderLa nel suo prossimo soggiorno a Roma, lo staff dell'Hotel art le porge Cordiali Saluti Luigi Pantaleo Front Office Supervisor

Thank you so much for the wonderful words. I sincerely hope to have you as our guest soon. Best regards,

Buona sera. Le nostre camere rispecchiano la struttura dell'edificio ovvero una vecchia chiesa del '700 in uno stabile d'epoca per cui si sono dovute rispettare le caratteristiche architettoniche. Per la colazione mi spiace molto che non sia stata di suo gradimento, generalmente il nostro buffet Americano è sempre ben gradito. Il nostro Staff era a sua disposizione se necessitava di altro. Spero comunque di poterLa vedere nuovamente in struttura. Cordialmente Monica Marini Direttore

Dear guest, We appreciate your kind feedback. Looking forward to welcoming you here at hotel Art, we send Kind regards

grazie per il suo genitile feedback, a presto

Estimado Marcelo, muchas gracias por su visita y su excelente nota sobre el Maison Roma Piazza di Spagna. Estamos muy orgullosos sobre todo por su comentario de nuestro check-in porque dispensar una buena acogida a los nuestros estimados huéspedes es siempre una de las nuestras prioridades. Cordialmente, Francesca Fiumanò - Resident manager

Dear Olivia, we would like to thank you very much for your recent visit at Maison Roma Piazza di Spagna and excellent evaluation.Warm Regards, Francesca Fiumanò - Resident manager

Dear Erika, thank you very much for your recent stay at Maison Roma Piazza di Spagna and excellent evaluation. We are very glad to know you appreciated our exclusive location and context and hope to have you back here very soon.Best Regards, Francesca Fiumanò - Resident manager

Dear Burdette, Thank you very much for your recent visit at Maison Roma Piazza di Spagna and very nice comments. We are very proud to know you appreciated our personnel and location and are looking forward to welcoming you back.Best Regards, Francesca Fiumanò - Resident manager

Gent.mo Sig. Flavio, la ringraziamo molto per la sua recente visita e l'ottima valutazione del Maison Roma Piazza di Spagna.La preghiamo di considerarci a disposizione per qualsiasi necessità, cordiali salutiFrancesca Fiumanò - Resident manager

Dear Davie, We would like to thank you very much for your visit and important feedback about Maison Roma Piazza di Spagna that we take in serious consideration. We are very glad to know you appreciated our personnel and location. On the other hand, we can confirm we are already working on some additional pieces of furniture in order to enrich our Suites and make them even more confortable.. Should your plans bring you back in Rome, we invite you to come back and visit us; our staff and me will be at your complete disposal in order to ensure your stay will be up to your expectations.With our Warm regards, Francesca Fiumanò - Resident manager

Dear Mihaela, Thank you very much for your recent stay at Hotel Art by the Spanish steps and your nice review. We are very proud to know you appreciated our staff in particular that we believe should be always one of the most distinctive elements in the hospitality.With our Best Regards,Francesca Fiumanò - Resident manager

Dear Marta, Thank you very much for your recent visit at Hotel Art by the Spanish Steps and your precious feedback. We are very glad to know you have enjoyed our service and location and are taking in serious consideration your notes about the mirror and hooks in the bathroom in order to improve the equipment in our rooms. Should you plans bring you back in Rome please consider us at your complete disposal.Best Regards,Francesca Fiumanò - Resident Manager

Dear Veronica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michele Testa General Manager

Dear tammye,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michele Testa General Manager

Dear Steven, thank you for taking the time to share your impressions with regard to your recent stay at Hotel Art by the Spanish Steps UNA EsperienzeWe are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,Michele Testa General Manager

Dear Guest,Thank you for choosing to stay at Hotel Art by the Spanish Steps UNA Esperienze and for sharing your recent experience with us.It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the TeamLooking forward to welcoming you back at your next visit in Rome.Sincerely,Michele Testa General Manager

Dear Timothy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michele Testa General Manager

Dear Mr. Haim, Thank you very much for sharing your feedback regarding your stay at Hotel Art by the Spanish Steps UNA Esperienze.We regret to learn that we were not able to meet your expectations at this time, at hotel Art by the Spanish Steps we are committed to ensure that our guests feel special and comfortable and we take into great consideration all the feedback that they provide to us.for that reason we would like to inform you that we scheduled some renovation works in the next months. Furthermore regarding the cleaning service unfortunately our staff is not allowed to enter in the room if the guest put the Do Not Disturb Sign, is for that reason that your room was not cleaned the first day, but if my staff was informed about the situazione they could fix it immediately, but unfortunately they didn’t received any request by your part. We hope that we will be able to show you our great level of service should we have the chance to welcome you back to a renovated Hotel Art by the Spanish Steps.Warm regards,

Dear Marcella,Such a wonderful review - thank you! We truly appreciate that you took the time to share your experience here at Hotel Art by the Spanish Steps UNA Esperienze. And thank you as well for your great comments about the team and their welcome and skills - they were very happy to read your feedback.We look forward to seeing you again very soon.Very best wishes,Michele Testa General Manager

Dear Subaanki, thank you for taking the time to share your impressions with regard to your recent stay at Hotel Art by the Spanish Steps UNA EsperienzeWe are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,Michele TestaGeneral Manager

Dear Ryan Thank you for spending your time to share your experience with us, we really value our customers' feedback as it allows us to do always better. We regret to read that you were not satisfied with your stay at Hotel Art by the Spanish Steps: we constantly work to make our clients feel welcome and to meet their expectations, and we are very sorry when that does not happen.We are deeply sorry to read that our staff was not helpful in your opinion and that my staff was not able to show you how much passion and dedition they put in their job every day.Furthermore we would like kindly remind you that our hotel was an ancient convent where the student used to lived, so is for that reason that the rooms are not so big, but we kindly inform you that we have different room category and the Superior Room (the one you booked) is the smallest one. Our bigger room are the Premium or the Suite.We do hope to have the opportunity to welcome you back maybe in a different room category and we thank you for your valued patronage. Regards,

Dear Jeff,Thank you very much for taking the time to leave your kind feedback following your recent stay at Hotel Art by the Spanish Steps UNA EsperienzeWe were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future.Kind regards,Michele Testa General Manager

Dear Anastasia,We appreciate your positive comments about your recent stay at Hotel Art by the Spanish Steps UNA Esperienzeand we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality.We hope we will have the pleasure of welcoming you back on some future occasionBest regards,Michele Testa General Manager

Dear Paolo,Sharing a review like yours with our team is both, gratifying and motivating. We are thrilled that you loved your recent visit to Hotel Art by the Spanish Steps UNA Esperienze and that we were able to meet your expectationWe hope to have the pleasure to welcome you back very soon and send you our best wishes from Rome.Kind regardsMichele TestaGeneral Manager

Dear Mr. Alan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michele Testa General Manager

Dear Celeste,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michele Testa General Manager

Dear Anthony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michele Testa General Manager

Dear Christine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michele Testa General Manager

Dear Charles,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Art by the Spanish Steps UNA Esperienze

Dear David,Sharing a review like yours with our team is both, gratifying and motivating. We are thrilled that you loved your recent visit to Hotel Art by the Spanish Steps UNA Esperienze and that we were able to meet your expectationWe hope to have the pleasure to welcome you back very soon and send you our best wishes from RomeKind regards Hotel Art by the Spanish Steps UNA Esperienze

Dear Katia,We really appreciate your positive comments about your recent stay at Hotel Art by the Spanish Steps UNA Esperienzeand we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality.We hope we will have the pleasure of welcoming you back on some future occasionBest regards,Hotel Art byt the Spanish Steps UNA Esperienze

Dear Russell,Thank you for taking your time to write a feedback about your recent stay with us.We're very pleased to hear your thoughts, and hope to welcome you again in the near future,Sincerely Yours,

Dear Mohammed,Thank you for you feedback. We’re truly saddened by your review, since we always work very hard to make each guest stay the most unforgettable one. We’re sorry to hear that this time, it seems as we weren’t successful. For some of the aspects you’ve noted, we wish you would have told us during your stay, so that we could have helped you find a solution. About the restaurant not being available for food or drink, we'd like just to remind you that it was written both on the website and on Expedia as well. On the other hand we thank you for your feedback about the cleaning. Nonetheless, we thank you for your review as it helps us improve, and cordially greet you.

Dear Sal, Thank you for your feedback,We hope to welcome you again soon,Best Regards,