3 ristoranti, cucina internazionale

Recensioni per Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

5 out of 5

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 42 su 122 recensioni" "
Valutazione di 8 - Buono. 34 su 122 recensioni" "
Valutazione di 6 - Soddisfacente. 15 su 122 recensioni" "
Valutazione di 4 - Scarso. 13 su 122 recensioni" "
Valutazione di 2 - Terribile. 18 su 122 recensioni" "

7,2/10

Pulizia

7,4/10

Personale e servizio

7,0/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
La spiaggia e il mare (no sassi, alghette, o ammassi di corallo morti) in assoluto più belle di qualsiasi altro resort, con il vantaggio di essere a due passi dalla zona di passeggio serale ma senza essere immersi nella confusione. Due piscine enormi separate di cui una con scivoli eccezionale per grandi e piccoli. Purtroppo sulla struttura (un pò datata), sulle bevande incluse nell allinclusive (di scarsa qualità) e sulla professionalità del personale (eccetto quelli della ristorazione e animazione davvero bravi) c è ancora da migliorare. In genere un rapporto qualità/prezzo molto buono.
Soggiorno di 1 notte a maggio 2021
Risposta di Hotel Management, il giorno 11 feb 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Spiaggia molto bella (a 200 metri sulla sx è possibile fare uno strepitoso snorkeling risparmiandosi l'escursione apposita). Parti comuni ben curate, Camere abbastanza nuove, il bagno meriterebbe una ristrutturata. Il cibo lascia un po' a desiderare (ci si salva sempre con l'isola delle insalate)
Soggiorno di 6 notti a novembre 2019
Risposta di Hotel Management , il giorno 27 nov 2019
Dear Guests,Thank you for choosing Pyramisa Sahl Hasheesh as your hotel of choice. We are thankful for your positive comments and feedback; as guest satisfaction is our priority. We have rectified the inconvenient issues that you have mentioned so you could experience a better stay next time you visit. We are looking forward to welcoming you once again at Pyramisa Sahl Hasheesh for another memorable vacation. Sincerely, Hotel Management

8/10 Buono

Ale

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Struttura non nuovissima ma in rifacimento. Personale cordiale e collaborativo Giudizio sostanzialmente positivo
Soggiorno di 7 notti a dicembre 2018
Risposta di Gestione alberghiera, il giorno 15 gen 2019
Caro signor Ale, Grazie per la tua recente visita e per averci dato l'opportunità di rivedere il tuo feedback. Siamo felici di sapere che in generale il tuo soggiorno con noi è andato bene. La tua osservazione è stata inoltrata ai responsabili interessati e continueremo a collaborare con il nostro team per migliorare l'esperienza degli ospiti. Grazie ancora per aver dedicato del tempo per condividere la tua esperienza. Spero che ci darai un'altra visita in futuro. Cordiali saluti, Gestione alberghiera.

10/10 Eccellente

Alan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
In all the years that I have been travelling to Egypt, I have never met such kind, caring and friendly staff at all levels. The food was good with plenty of variety, the accommodation although somewhat dated in places was excellent in those that have been updated. The crowning glory is the wonderful flat sandy beach with good cover from lifeguards and beach attendants. There was no shortage of sunbeds, so no need to be up at dawn to reserve.
Soggiorno di 14 notti ad aprile 2024
Risposta di Pyramisa Beach Resort Sahl Hasheesh Team., il giorno 28 apr 2024
Dear our valued guest, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards.

10/10 Eccellente

Jesus

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beach and facilities were nice. The room was also nice. One critique would be the food.
Soggiorno di 6 notti a dicembre 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh Team., il giorno 25 gen 2024
Dear Jesus, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Regarding the food menu please be sure that your comment is taken into consideration and our F&B manager is informed. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Yasser

Soggiorno di 7 notti a dicembre 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh Team., il giorno 16 gen 2024
Dear Yasser, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Manuel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ich war mit meiner Freundin 10 Tage im Pyramisa Hotel und muss sagen es war ein wirklich toller Urlaub, das Personal war sehr zuvorkommend und bemüht und ein großes danke an Hassan El Tabakh wenn man was brauchte hat er sich sofort darum gekümmert war ein wirlklich toller Urlaub das Essen war sehr gut es gab auch viele A la Cart Restaurants die sehr zum empfehlen sind. Die Zimmer wurden jeden Tag gereinigt und wir bekamen jeden Tag neue Handtücher also im großen und ganzen ist dieses Hotel sehr zum empfehlen. Wir kommen gerne wieder :)
Risposta di Pyramisa Beach Resort Sahl Hasheesh Team., il giorno 12 gen 2024
Dear our valued guest, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 Buono

Sanj

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's a lovely place and the staff are wonderful. Our hostess "Nisreen" was so helpful and accommodating. The beach is absolutely amazing with so much wildlife.
Soggiorno di 7 notti a dicembre 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh Team., il giorno 8 gen 2024
Dear Sanj, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 Buono

Mahesw

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Schön
Das Hotel war schön, aber etwas veraltet. Es wurden Reparaturen durchgeführt, die nicht fachmännisch durchgeführt wurden. Das Personal war erstklassig. Das Essen war in Ordnung. Die Neujahrsfeier war erstklassig. könnte etwas sauberer sein. Besonders empfehlenswert für Familien mit kleinen Kindern.
Soggiorno di 6 notti a dicembre 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh Team., il giorno 2 feb 2024
Dear Mahesw , Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

6/10 Soddisfacente

Sultan Aleyna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My family and I enjoyed the modern rooms and the beautiful beach of the hotel. The reception were really friendly and kind. The food, however, needs major improvement. They had the same foods everyday and most did not taste good, which is a shame for a nice hotel. My family and I also did not appreciate when one of the security (I think he is the night security in the hotel who was wearing glasses) came to ask/ check my family and I for our hotel ‘bracelets’ whilst we were eating our dinner at the hotel restaurant. This was very unprofessional, rude and embarrassing in front of other guests. The next day, the same person stopped me and asked for my bracelet.
Soggiorno di 5 notti a dicembre 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh Team., il giorno 1 gen 2024
Dear Sultan Aleyna, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Marianne

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 15 notti a novembre 2023
Risposta di Nisreen Raafat Guest Relation., il giorno 25 dic 2023
Dear our valued guest, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Ayman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023
Risposta di Nisreen Raafat uest Relation., il giorno 30 nov 2023
Dear Ayman, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 Buono

SIMON

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Crowded hotel. Drinks have way too much alcohol. But otherwise, beautiful rooms and snorkeling spot. Great staff. I recommand it.
Risposta di Pyramisa Beach Resort Sahl Hasheesh Team., il giorno 18 nov 2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 Buono

Elena

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
The volume of the music in the areal and the animation is deafening, making conversation impossible. Even at children's disco which is certainly harmful for the children.
Soggiorno di 6 notti a settembre 2023
Risposta di Pyramis Beach Resort Sahl Hashesh , il giorno 2 ott 2023
Dear Elena , We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Adama

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super
Le Personnel est super gentille est très aimable est à l'écoute. La plage de l'hôtel est magnifique la piscine très très bien les chambres sont confortable. Nivaux restauration y'à du choix mais l'Égypte n'ai pas connu pour leurs nourriture du coup faudras s'adapter et surtout venir avec du goûter pour les enfants . La bas c'est très cher !! Et venez avec des médicaments pour les crampes à l'estomac pour enfants ou adulte !!! Voir le médecin avant de venir en Égypte , le problème n'ai pas l'hôtel cest l'Égypte entière il fait très chaud la nourriture tourne vite . Sinon les escursions et la mer Rouge excellent et j'ai beaucoup aimé l'hôtel. Merci Pyramisa. Acheter vos goûter car la bas c'est des V...
Soggiorno di 11 notti a luglio 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 9 ago 2023
Dear Adama, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Juan Carlos García

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Encantados. Seguro volvemos.
Soggiorno di 8 notti a giugno 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 10 lug 2023
Dear Juan Carlos García, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 Buono

Tibor

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a giugno 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 6 lug 2023
Dear Tibor, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Samuel

Soggiorno di 11 notti a maggio 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 6 lug 2023
Dear Samuel, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Maged

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a maggio 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 2 giu 2023
Dear Maged, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

kadir

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kesinlikle tavsiye ettiğim mükemmel bir yer yemek,kahvaltı alkol beach her türün keyfini ayrı cikartabileceginiz bir otel bahsedilen olağan üstü kızıl denizin tadına varacağını bı sahile sahip
Soggiorno di 3 notti a maggio 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 26 mag 2023
Dear kadir, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Amir

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent hotel, amazingly big staff
Soggiorno di 4 notti a maggio 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 20 mag 2023
Dear Amir,Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Décevant
L’extérieur de l’hôtel, piscine et plage très bien. Les points faibles : La propreté des chambres négligées! La nourriture est tout simplement horrible sans aucun goût, très décevant pour un hôtel 5 étoiles.
Soggiorno di 8 notti ad aprile 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 14 mag 2023
Dear our valued guest, Warm greetings from Pyramisa Beach Resort Sahl Hasheesh hotel! We would like to thank you for your feedback and your kind attention to our hotel, It is with great concern we received your comments outlining the unlike service you had during your last stay with us, thank you for bringing this matter to our attention. please note that your concern about The cleanliness of the neglected rooms and the food menu please be sure that your comment is taken into consideration and our H.K manager & F&B manager is informed. We would be more appreciated if we have received your comments during your stay to get a chance to conduct investigation in order to take the necessary action and to give yourself a chance to enjoy your holiday, therefore we do apology for inconvenience and we hope this experience won’t stop you from booking our hotel once again. Warm regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Katalin Erzsébet

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a maggio 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 12 mag 2023
Dear Katalin Erzsébet, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

Katalin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a maggio 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 10 mag 2023
Dear Katalin,Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 Buono

Laurent

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Le personnel est vraiment très agréable, la plage, la mer, les piscines magnifiques, mais le logement ne vaut pas un 5 étoiles peu de management visuel, pas de fiche explicative, rien en français. question restauration, c’est pas exceptionnel l’hôtel est un peu loin de Hurghada mais on a passé tout de même un très bon séjour
Soggiorno di 8 notti a maggio 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh, il giorno 10 mag 2023
Dear Laurent, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

2/10 Terribile

Helmut Hermann

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hotel im Umbau, alles dreckig, dürfte garnicht zur Verfügung stehen bis Umbauarbeiten abgeschlossen sind. Sauberkeit eine Katastrophe, vor allem im Bad. Überall offensichtlich Haare, Staub und Dreck.
Soggiorno di 7 notti a marzo 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh , il giorno 31 mar 2023
Dear Helmut Hermann, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

2/10 Terribile

Maisaa

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2023
Risposta di Olga K., il giorno 16 mar 2023
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management

10/10 Eccellente

Idrisul

Soggiorno di 2 notti a febbraio 2023
Risposta di Pyramisa Beach Resort Sahl Hasheesh , il giorno 31 mar 2023
Dear Idrisul, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 Buono

Annika

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Der var intet vi ikke kunne lide. Vi havde en rigtig dejlig ferie og det lå perfekt. Alt klappede
Soggiorno di 7 notti a gennaio 2023
Risposta di Olga K., il giorno 3 feb 2023
Dear Annika,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

4/10 Scarso

Larisza

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room we’re staying is not satisfied to be a five star hotel, everything is old and broken, bathroom is very smelly and the wash basin is blocked. If you don’t give a tips to your cleaner, then you will be without a water
Risposta di Pyramisa Beach Resort Sahl Hasheesh Team, il giorno 13 gen 2023
Dear Larisza , Warm greetings from Pyramisa Beach Resort Sahl Hasheesh hotel! We would like to thank you for your feedback and your kind attention to our hotel, It is with great concern we received your comments outlining the unlike service you had during your last stay with us, thank you for bringing this matter to our attention. therefore we do apology for inconvenience and we hope this experience won’t stop you from booking our hotel once again. Warm regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Eccellente

sameh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr schönes Hotel.
Risposta di Olga K., il giorno 5 gen 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

2/10 Terribile

Noel

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst “all inclusive “ ever
The hotel is huge and the premises are nice, the receptionists are rude since checking in, we felt very unwelcome and the rest of the staff is very unfriendly except when they want to sell you something. It says “all inclusive “ but it’s not, since the breakfast they’re trying to sell you extras like smoothies for 2 dollars and you get ice cream only from 14:00 to 16:00 other hours is 2 dollars, like seriously??? The food is horrible, tasteless, old and overall no variety, the location is far from Hurghada and the beach is not nice, so don’t expect turquoise clear beaches on this location. Upon check out we were told that we had to wait 10 minutes because they needed to check if the room was ok and nothing missing, like seriously? At the end 40 minutes passed and the receptionist kept telling us that we had to wait but we just left cos we had a plane to catch. Over all I wouldn’t recommend this place. I would give 0 stars for international standards.
Soggiorno di 2 notti a dicembre 2022
Risposta di Olga K., il giorno 5 gen 2023
Dear Guest,We deeply regret that you did not fully enjoyed your stay with us.Please accept our sincere apologies for the inconvenience you may have experienced.We hope that next time you will have only Good vacation.Pyramisa Beach Resort team.

8/10 Buono

Samah

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Det var dejligt at der ikke var overfyldt med mennesker. Det eneste negativ var ikke stor variation i retterne, næsten det samme hver dag. God underholdning, god service, hjælpsomme personale. Skønt sted god placering smukke omgivelser Skal helt sikkett tilbage
Soggiorno di 5 notti a dicembre 2022
Risposta di Olga K., il giorno 5 gen 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

10/10 Eccellente

Eslam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice stay
very good. Pros : staff is friendly (especially Omar from Dinning room and Elsayed from room service), sandy beach, perfect food with variety, nice aqua park. Cons: most swimming pools are not heated in winter.
Soggiorno di 5 notti a dicembre 2022
Risposta di Olga K., il giorno 5 gen 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

6/10 Soddisfacente

Daria

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Sehr hübsche Anlage. Alle sind eh bemüht. Leider alles in die Jahre gegangen.
Soggiorno di 8 notti a dicembre 2022
Risposta di Olga K., il giorno 5 gen 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.Your review is helping us to improve ourselves and are used as motivation within all departments.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

2/10 Terribile

Ebram

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unfriendly Staff
Soggiorno di 2 notti a ottobre 2022
Risposta di Mohamed El Sayed, il giorno 17 ott 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a settembre 2022

4/10 Scarso

Gergis

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very bad hotel
Soggiorno di 7 notti a settembre 2022
Risposta di Mohamed El Sayed, il giorno 17 ott 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Buono

Mohamed

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad agosto 2022
Risposta di Mohamed El Sayed, il giorno 17 ott 2022
Dear Valued Guest, Thank you for great comments and sharing your experience with us.I was delighted to read your review, it is wonderful to know we delivered first class service and you were happy with our facilities as well.Thank you very much for recommending Pyramisa Hotels & Resorts. Once again thank you for a great review, and we look forward to welcome you back in the near future. Best Regards,Hotel Management

4/10 Scarso

Mohamed

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Bad Hotel
Food was not good at all. Room needs renovation. Linens are worn out. Rocky beach that causes cuts and bruises. Staff are not professional, they need more training. Property does not deserve 5 star. Not recommended at all.
Soggiorno di 6 notti a luglio 2022
Risposta di m.elsayed, il giorno 4 nov 2022
Dear Valued Guest, Thank you for sharing your feedback with us. Please accept our apology for the inconveniences that occurred, we shared your valuable feedback with our hotel management and director of food and beverage, and immediate action was taken. We appreciate it if we can make it up for you whenever you visit us back again soon. Best Regards,Hotel Management

8/10 Buono

Christina

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Pyramids is NOT a 5 Stars resort! I don’t know why or how they’ve been rated so but they aren’t 5 stars at all - I’d rate them 3 to be honest. The place needs updating - we were in a renovated room and our fridge was tiny and dirty, didn’t keep drinks cold, no remote for the AC, tiny TV. Food is not very good in terms of taste and quality, though quantity wise there is a lot to eat - we ended up eating out at least once per day, which is not pleasing at all when you’ve paid for all inclusive and considering the closest places are 20 minutes away. Pools have green mold around edges and floors are slimy in parts - told a lifeguard but they said ‘that’s normal’. Beach was closed our entire visit due to a shark attack so not their fault but disappointing to not be able to enjoy the sea. It looked beautiful and would have been the best part of the trip. Honestly, if I had paid 3 star resort prices I would have been happy with the resort. However, I paid 5 star rates and didn’t stay in a 5 star resort, so we aren’t very happy.
Soggiorno di 4 notti a luglio 2022
Risposta di m.elsayed, il giorno 4 nov 2022
Dear Valued Guest, Thank you for sharing your feedback with us. Please accept our apology for the inconveniences that occurred, we shared your valuable feedback with our hotel management and director of food and beverage, and immediate action was taken. We appreciate it if we can make it up for you whenever you visit us back again soon. Best Regards,Hotel Management

10/10 Eccellente

Emad

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Fabulous location on a beautiful sandy beach and corals accessible within a short snorkel. Very convenient for kids and snorkling beginners. Next to the marina and shopping center. Very friendly staff with various linguistic skills, tourists from different countries and variety of dinning options. The rooms are clean but in need for renovations as aging is very obvious in several of them. TV channels are very very limited. Wifi ONLY avilable at Lobby. I would recommend and would go there again and again to enjoy such location, friendliness, and amenities at a competitive price.
Soggiorno di 3 notti a giugno 2022
Risposta di m.elsayed, il giorno 4 nov 2022
Dear Valued Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent vacation as enjoyable as ever.Glad to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we improve the level of services that our guests receive, and in today’s world this is essential.Once again, I want to thank you for the time spent to write to us and we are looking forward to seeing and welcoming you back again to your second home. Best Regards,Hotel Management

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 6 notti ad aprile 2022
Risposta di m.elsayed, il giorno 4 nov 2022
Dear Valued Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent vacation as enjoyable as ever.Glad to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we improve the level of services that our guests receive, and in today’s world this is essential.Once again, I want to thank you for the time spent to write to us and we are looking forward to seeing and welcoming you back again to your second home. Best Regards,Hotel Management

4/10 Scarso

GUILLAUME

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2022
Risposta di m.elsayed, il giorno 4 nov 2022
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management

10/10 Eccellente

Mohamed

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me and my wife really enjoyed the time we spent in this hotel , we liked how there is a big variety of the food and how they keeping the place clean and the staff were amazing , very nice , and the beach was very easy to access , over all the place was amazing.
Soggiorno di 6 notti a marzo 2022
Risposta di Hotel Management, il giorno 25 mar 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

4/10 Scarso

Shoaib, Essex

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Beach area/greenery nice but actual building is very tired, tatty and desperate need of a refurbishment including the leaking roof flooding the lobby area?! No Welcome pack/hotel information in room. Electricity went out on the entire resort a few times a day?? No telephones working nor shower hot water in our double connecting room, had to walk 5min each way to reception every time needed speak to staff which was ridiculous - Issues reported but staff were blatantly not interested on rectifying consequently we did not have these essential throughout our stay. Hotel food was excellent, restaurant staff very helpful and prompt but staff on entire resort spoke broken English which created communication difficulties for even the simplest requests. Heated outdoor pool/slides fab for families, not much to do around the hotel but location is good
Soggiorno di 9 notti a dicembre 2021
Risposta di Hotel Management, il giorno 11 gen 2022
Dear Valued Guest, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a dicembre 2021
Risposta di Hotel Management, il giorno 11 gen 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

4/10 Scarso

Yaser

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Hotelet är helhet helt ok. Bra service väldigt hjälpsamma personal, bra läge i sahl hashesh, inte så långt till senzo mall och 25 minuter till hurghada. Bra pooler väldigt fin strand. Maten kan förbättras. Det som var mindre bra städningen. Väldigt dåligt och telefonen i rummen inte fungerande under hela min resa. Alla rum saknar internet, enda stället man kan surfa är i lobbyn. När man ber recptionen om något glömmer de anteckna det så får man tjafsa ett antal gånger Jag ger hotellet 2 av 5
Soggiorno di 6 notti a dicembre 2021
Risposta di Hotel Management, il giorno 11 gen 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

2/10 Terribile

Nathaniel, Dulles

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I did not want to write this but the property disappointed from check in to check out. At check in, they could not find my already paid for reservation and made me wait with my family for one hour while they called some mysterious sales office in Cairo. I showed them my confirmation number and payment receipt via the app to no avail. Finally I contacted Expedia to intervene and the hotel staff checked me in but offered no apology or further explanation on the hour we waited. We got to the room and wanting to freshen up from our travel tried the shower but no hot water. I tried to call the front desk but the hotel phone in our room did not work. No wi-fi either but when I did talk to the front desk later they told me "for wi-fi just come to the reception area" and a service tech told me they were having trouble installing an access point on our wing of the hotel. When another technician came to look at the room phone that did not work, he removed the connector from the wall, sucked on it with his mouth as if his salvia would create connectivity then plugged it back in but still no dial tone. He promised to come back the next day but did not. I asked the front desk three times total about the phone and hot water and each time they promised to send someone to fix and we checked out two days later with nothing fixed. At check out, I asked to speak to a manager and the staff said no managers were onsite (on a Saturday at 9:30am). The entire stay was a disappointment.
Soggiorno di 2 notti a ottobre 2021
Risposta di Hotel Management, il giorno 11 feb 2022
Dear Valued Guest, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

10/10 Eccellente

Ahmed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice
Amazing
Soggiorno di 3 notti a settembre 2021
Risposta di Hotel Management, il giorno 11 feb 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management