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Recensioni per HomeTowne Studios by Red Roof Salem, OR

2 out of 5
HomeTowne Studios by Red Roof Salem, OR
3535 Fisher Rd Ne, Salem, OR

Recensioni

5,8
Valutazione di 10 - Eccellente. 127 su 1001 recensioni" "
Valutazione di 8 - Buono. 230 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 230 su 1001 recensioni" "
Valutazione di 4 - Scarso. 177 su 1001 recensioni" "
Valutazione di 2 - Terribile. 237 su 1001 recensioni" "

6,0/10

Pulizia

6,6/10

Personale e servizio

5,0/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

5,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Andrea, Verbania

Mi è piaciuto: Pulizia
Senza lode e senza infamia
Buona pulizia, camere rifatte di recente. Unico problema il fatto che le camere non fumatori erano delle ex camere fumatori in quanto si poteva ancora sentire l'odore di fumo (la moquette ne era ormai intrisa) e si notavano alcune bruciature sul copriletto (complimenti ai fumatori!).

6/10 Soddisfacente

Courtney

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Joe

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Rundown
Soggiorno di 1 notte ad aprile 2024
Risposta di Kamaria RediResponse Specialist, il giorno 14 apr 2024
Dear Joe,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALEM OR. I am sorry that your experience did not meet your expectations prompting your 2/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 Eccellente

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleased with the stay!
Soggiorno di 1 notte a marzo 2024
Risposta di Tianna RediResponse Specialist, il giorno 2 apr 2024
Hello Michael,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Salem, OR appreciate your 5/5 score following your stay. It's great to read that you were pleased with your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Kathryn , il giorno 24 mar 2024
Thank you for staying with us! We hope to see you again.

4/10 Scarso

Ramzi

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Price.
Soggiorno di 7 notti a febbraio 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 26 feb 2024
Dear Ramzi,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALEM OR. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the room rate. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

4/10 Scarso

aivie

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sticky floor, you can hear noises.
Soggiorno di 1 notte a febbraio 2024
Risposta di OnielRediresponse Specialist, il giorno 23 feb 2024
Hi Aivie,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salem, OR. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terribile

Balraj

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di LaTunde RediResponse Specialist, il giorno 9 feb 2024
Hello Balraj, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Buono

Jose

Soggiorno di 1 notte a gennaio 2024
Risposta di LaTunde RediResponse Specialist, il giorno 9 feb 2024
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Buono

Michelle

Soggiorno di 1 notte a gennaio 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 10 gen 2024
Hello Michelle,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 Eccellente

Timothy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good
Soggiorno di 7 notti a dicembre 2023
Risposta di Nishaye RediResponse Specialist, il giorno 30 dic 2023
Hello Timothy, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Salem, OR. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red roof team as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Stephen

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Nishaye RediResponse Specialist, il giorno 29 dic 2023
Hello Stephen, The staff at the HomeTowne Studios by Red Roof Salem, OR and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Scarso

Clarice

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a dicembre 2023
Risposta di Nishaye RediResponse Specialist, il giorno 29 dic 2023
Hello Clarice,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Salem, OR. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfortable
Soggiorno di 1 notte a dicembre 2023
Risposta di Tianna RediResponse Specialist, il giorno 2 feb 2024
Hello Stephen,Thank you for taking a moment to share your feedback regarding your recent visit at the HomeTowne Studios by Red Roof Salem, OR. It is so rewarding to read that you enjoyed the comfortability of your room. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business.We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management

10/10 Eccellente

Isiah

Soggiorno di 1 notte a dicembre 2023
Risposta di Oniel Rediresponse Specialist, il giorno 19 dic 2023
Hi Isiah,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salem, OR. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 Eccellente

Charles

Soggiorno di 2 notti a dicembre 2023
Risposta di Olivia RediResponse Specialist , il giorno 13 dic 2023
Thank you, Charles, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Salem, OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Eccellente

Luis

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di LaTunde Murrant. Rewards Specialist, il giorno 20 ott 2023
Hello Luis, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Buono

Girlie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quiet big rooms
Soggiorno di 1 notte a ottobre 2023
Risposta di LaTunde Murrant. Rewards Specialist, il giorno 19 ott 2023
Dear Girlie,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Salem, OR. I'm so glad we earned your 4/5score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our quiet and big room. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Eccellente

Kasondra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di LaTunde Murrant. Rewards Specialist, il giorno 18 ott 2023
Hello Kasondra, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Eccellente

DORINA

Mi è piaciuto: Personale e servizio
Exelenteeeeee nice and clean , thanks to who ever clean this to Amazing
Soggiorno di 2 notti a settembre 2023
Risposta di Tianna RediResponse Specialist, il giorno 26 set 2023
Hello Dorina,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Salem, OR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the spotlessness of your room. I am glad that you had a extremely pleasant stay, prompting your 5/5 score. Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Buono

Vinton

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Upon checking I informed the front desk the bed side lamp did not work, and that the toilet was leaking around the base and it ran water all night and all day. These were never fixed nor was I offered an alternate room.
Soggiorno di 5 notti a settembre 2023
Risposta di Kamaria Red Roof Management RediResponse Special, il giorno 21 set 2023
Dear Vinton,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALEM OR. I am sorry that your experience did not meet your expectations due to the issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terribile

Jeremy

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
even mopped the floors. Cheap, old, uncomfortable sheets and beds. No working ice machine. Staff were rude and unprofessional. WORST place I' ve ever stayed in the entire state.
Soggiorno di 1 notte ad agosto 2023
Risposta di Xao RediResponse Specialist, il giorno 7 set 2023
Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Salem, OR, Jeremy. I am sorry that your experience did not meet your expectations. You stated that the faulty ice machines and the old sheets, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays at ant of out Red Roof locations.Very truly yours,XaoRediResponse Specialist

8/10 Buono

Ava

Soggiorno di 1 notte a settembre 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 25 set 2023
Thank you for taking a moment to leave a review, Ava. The staff and I at the HomeTowne Studios by Red Roof Salem, OR appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
better for longer stays
Be ready to pay 100$ deposit that will later be returned to you. no breakfast but there is a kitchenette. I only stayed one night, driving through, so I haven't used it.
Soggiorno di 1 notte ad agosto 2023
Risposta di Recordo Rediresponse Specialist, il giorno 31 ago 2023
Dear valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. We appreciate your 3/5 rating. Our deposit policy is for incidental purposes. I'm sorry you weren't able too utilize our kitchenette, hope you'll be able to on your next visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I have stayed here multiple times and have never been disappointed. Excellent staff, clean room and reasonable weekly rates. Will definitely stay there again.
Soggiorno di 5 notti ad agosto 2023
Risposta di Oniel Rediresponse Specialist, il giorno 30 ago 2023
Hi John,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Salem, OR. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about our staff, rooms cleanliness and reasonable rate. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,OnielRediresponse Specialist

4/10 Scarso

Tim

Non mi è piaciuto: Pulizia
2nd time staying here. A bit cleaner, but still very dirty. As in hair in the shower that isn’t mine. But at least the floors have been cleaned and aren’t sticky.
Soggiorno di 1 notte ad agosto 2023
Risposta di Recordo Rediresponse Specialist, il giorno 28 ago 2023
Hello Tim,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. I'm happy you see our strides to improve our quality. It's saddening to hear that you stay fell short of your expectations due to the indicated unclean shower. Please know that we do value your business and will take your comments into consideration so that we may improve our quality.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

8/10 Buono

Diana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay was good except for the people above us was loud and was thumping around very loudly all night long which made it not so fun
Soggiorno di 1 notte ad agosto 2023
Risposta di Recordo Rediresponse Specialist , il giorno 28 ago 2023
Hello Diana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. I'm glad you were pleased with your stay, resulting in a 4/5 rating. I'm sorry to hear that the room above yours was disturbing. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

8/10 Buono

Mariah

Soggiorno di 2 notti ad agosto 2023
Risposta di Xao RediResponse Specialist, il giorno 7 set 2023
I appreciate the time that you took to share your sentiments with us, Mariah. Our team at the HomeTowne Studios by Red Roof Salem, OR appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you at Red Roof again, should you require lodging in the future.With gratitude,XaoRediResponse Specialist

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff is absolutely wonderful. Helpful and friendly. Small maintenance request was dealt with quickly and with minimal inconvenience. Would definitely recommend.
Soggiorno di 7 notti ad agosto 2023
Risposta di LaTunde Murrant. Rewards Specialist, il giorno 25 ago 2023
Dear John,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALEM OR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that the staff was absolutely wonderful, helpful and friendly. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Soddisfacente

Jeff

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Antonio,RediResponse Specialist, il giorno 22 ago 2023
Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Eccellente

Jessie

Soggiorno di 1 notte ad agosto 2023
Risposta di Abigail RediResponse Specialist, il giorno 10 set 2023
Hello Jessie,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Salem, OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

10/10 Eccellente

John

Soggiorno di 7 notti ad agosto 2023
Risposta di Nishaye Red Roof Management, il giorno 5 set 2023
Dear John,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Salem, OR. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Buono

Ashley

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was clean, the staff was always very friendly and helpful, No complaints here!
Soggiorno di 1 notte ad agosto 2023
Risposta di Antonio,RediResponse Specialist, il giorno 12 ago 2023
Dear Ashley,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. It’s great to hear that you found our property to be clean in addition to our staff being very hospitable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

10/10 Eccellente

Melinda

Soggiorno di 1 notte a luglio 2023
Risposta di Antonio,RediResponse Specialist, il giorno 22 ago 2023
Hello Melinda, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 Terribile

Ben

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Disappointing, Don’t trust the images and reviews!
This description for this hotel in no way matches with what you actually experience. The photos make it look very clean and spacious for a suite. These are not true suites, they are small rooms with a small kitchen setup and a fridge. The beds are very small and uncomfortable. The room is rundown and quite dirty, stains on walls and vents are filthy. The door to my room looked as though a crow bar broke it open. Behind the hotel, people are sleeping/living in their cars.
Soggiorno di 3 notti a luglio 2023
Risposta di Devorine RediResponse Specialist, il giorno 28 lug 2023
Hi Ben,Thank you for your recent review of your stay. You indicated you were unsatisfied with the size of the room, the size of the beds, the lack of cleanliness in the room amongst other things. Please accept our most sincere apologies for the impact it had and the impression it left with you. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us and for choosing HomeTowne Studios by Red Roof Salem, OR. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

4/10 Scarso

Ronald

Mi è piaciuto: Pulizia
I have never been required to sign an agreement that allowed the house to enter my room. I was today.
Soggiorno di 1 notte a luglio 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 23 lug 2023
Hello Ronald,The feedback provided in your review is much appreciated. I am sorry to hear the issue you described the policies at our location hindering your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,Toni-AnnRediResponse Specialist

6/10 Soddisfacente

David

Soggiorno di 3 notti a luglio 2023
Risposta di Oniel Rediresponse Specialist, il giorno 20 lug 2023
Hello David,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the HomeTowne Studios by Red Roof Salem, OR. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

4/10 Scarso

Michael

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No ice machine or coffee maker. Resident left dog poop in front of my door and smoked near the front of my door. People were gathering after dark in the parking lot. It appears this hotel could have housed the homeless. I would insist on being notified prior to booking if the homeless or indigent people reside there so I could choose whether or not to stay there.
Soggiorno di 3 notti a luglio 2023
Risposta di Oniel Rediresponse Specialist, il giorno 16 lug 2023
Hello Michael,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salem, OR. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. You indicated that there were no ice machine or coffee in the room, our apologies for any inconvenience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

8/10 Buono

Tito

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Hotel staff are helpful, room is clean and simple,price hotel is reasonable and convenient for short stay
Soggiorno di 3 notti a luglio 2023
Risposta di Olivia RediResponse Specialist, il giorno 9 lug 2023
Dear Tito,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALEM OR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our helpful staff, our clean rooms and all the other kind remarks highlighted are truly appreciated. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

10/10 Eccellente

Danielle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Kamaria RediResponse Specialist, il giorno 6 lug 2023
Hello Danielle, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRediResponse Specialist

8/10 Buono

Sheryl

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di Kamaria RediResponse Specialist, il giorno 7 lug 2023
Hello Sheryl, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRediResponse Specialist

4/10 Scarso

Barbara

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Supposedly pet-free & smoke-free…someone had a dog that barked quite a bit, plus people were smoking outside their rooms. Every time I open our door, smoke drifted in. Also marijuana is supposed to be prohibited. Three people were smoking it two doors down from our room. For studio rooms, why aren’t there any utensils? Plus no coffee pot or hair dryer. And then linens are only replaced once a week! Motel 6 definitely has better service!
Soggiorno di 2 notti a giugno 2023
Risposta di Olivia RediResponse Specialist, il giorno 3 lug 2023
Dear Barbara,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SALEM OR did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRediResponse Specialist

6/10 Soddisfacente

Don

Soggiorno di 1 notte a giugno 2023
Risposta di Olivia RediResponse Specialist, il giorno 3 lug 2023
Hello Don, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 Eccellente

Rachel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a giugno 2023
Risposta di Dannielle Rediresponse Specialist, il giorno 29 giu 2023
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

4/10 Scarso

Eva

Soggiorno di 1 notte a giugno 2023
Risposta di Sashauna Red Roof Management, il giorno 22 giu 2023
Hello Eva,Thank you for taking a moment to complete our survey regarding your recent stay at the HomeTowne Studios by Red Roof Salem, OR. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Mike

Mi è piaciuto: Pulizia e personale e servizio
na
Soggiorno di 3 notti a giugno 2023
Risposta di Xao RediResponse Specialist, il giorno 21 giu 2023
Thank you for sharing your 5/5 rating with us, Mike. Our staff at the HomeTowne Studios by Red Roof Salem, OR was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

4/10 Scarso

DORIE

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property sits right on interstate 5. The room window couldn’t close properly so it was extremely loud. Multiple people sitting in the parking lot smoking. Although room was supposed to be not smoking it stunk of cigarette smoke. Property is old and outdated.
Soggiorno di 1 notte a giugno 2023
Risposta di Kerry-Lee RediResponse Specialist, il giorno 19 giu 2023
Hello Dorie,Thank you for your feedback following your stay with us at the HOMETOWNE STUDIOS SALEM OR. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that your stay was less than ideal. You indicated the room smelled like cigarette smoke and the window did not close properly. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRediResponse Specialist

4/10 Scarso

Amelia

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di Xao RediResponse Specialist, il giorno 18 giu 2023
Hello Amelia,Your review of the HomeTowne Studios by Red Roof Salem, OR was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

2/10 Terribile

Virginia

Soggiorno di 2 notti a giugno 2023
Risposta di Antonio,RediResponse Specialist, il giorno 8 giu 2023
Hello Virginia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Soddisfacente

Leilani

Room was small. Not very many amenities. Off the beaten track.
Soggiorno di 2 notti a giugno 2023
Risposta di Recordo Rediresponse Specialist, il giorno 5 giu 2023
Hello Leilani,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALEM OR. It's disheartening to hear that your experience didn't meet your expectations due to the size of our rooms not to your liking neither with the amenities. We will work to improve the quality of our service with your feedback in mind. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,RecordoRediresponse Specialist