Hall

Recensioni per Quality Inn

2.5 out of 5
Quality Inn
710 S Kerr Blvd, Sallisaw, OK

Recensioni

6,4
Valutazione di 10 - Eccellente. 56 su 311 recensioni" "
Valutazione di 8 - Buono. 94 su 311 recensioni" "
Valutazione di 6 - Soddisfacente. 62 su 311 recensioni" "
Valutazione di 4 - Scarso. 54 su 311 recensioni" "
Valutazione di 2 - Terribile. 45 su 311 recensioni" "

6,4/10

Pulizia

7,4/10

Personale e servizio

6,2/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Beth

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 18 mag 2024
Hello Beth,We're sorry to hear you didn't fully enjoy your stay. Please reach out to us with any specific feedback so we can address it accordingly.

10/10 Eccellente

frederick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to gas station with snacks
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 4 mag 2024
Hello frederick,We're pleased to know you found our hotel conveniently located near a gas station with snacks. We value your feedback and hope this added convenience enhanced your stay with us. Our team appreciates your review and looks forward to welcoming you back in the future.

2/10 Terribile

Jon

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The toilet was plugged, went to desk and they gave us a plunger? That plunger broke off in the toilet yhen they gave us another one? No maintenance available, no other room available, had to use toilet in the lobby for the night!
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Jon, I'm sorry to hear about the inconvenience you experienced during your stay. We always strive to address maintenance issues promptly and efficiently. Your feedback will be shared with the team to ensure we improve our service. We appreciate you bringing this to our attention for future guests' benefit.

8/10 Buono

Jesse

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room was fresh and clean, everything has been updated beautifully.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Jesse,We are pleased to hear that you enjoyed the fresh and updated room during your stay with us. Our team works hard to provide a comfortable environment for our guests. If you have any future questions or concerns, please do not hesitate to reach out to us.

4/10 Scarso

John

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 21 feb 2024
Hello John, We're sorry to hear you didn't fully enjoy your stay. Please don't hesitate to contact us directly to share any details that could help us improve. We value your input and would love to make things right for you.

10/10 Eccellente

Steve

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quick and easy
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 30 gen 2024
Hello Steve,Thank you for your feedback! We appreciate your comments and are glad to hear that your check-in process was quick and easy. We strive to provide a seamless experience for all our guests. If you have any further suggestions, we would love to hear them.

8/10 Buono

robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello robert, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Eccellente

Megan

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Megan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future.

4/10 Scarso

Chas

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the most disgusting hotel I’ve stayed in. There was hair EVERYWHERE & the front desk lady was not the least bit polite.
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Chas,Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the cleanliness issues you encountered. We appreciate you bringing this to our attention and we will address it with our housekeeping team. We aim to provide excellent customer service, so we apologize if you felt that our front desk staff was not polite. Our team is committed to ensuring a positive guest experience and we will use your feedback to improve our service.

2/10 Terribile

Elijah

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
You get what you pay for here
Idk where to even begin. You are better off jumping in one of the lakes nearby. Tried to give the kiddo a bath, sprayed it out, filled it up, and there was like flakes from the pipes coming out. Need to shower? No water pressure. Cold room? Heater doesn’t work. Beard trimmings on the sink. If I didn’t have my kid, I would’ve slept in the parking lot.
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 10 dic 2023
Hello Elijah,We apologize for the inconveniences you faced during your stay. Our team would appreciate the opportunity to address your concerns directly. Please contact our management so we can gather more information and work towards a resolution. We value your feedback and strive to provide a better experience for all our guests in the future.

6/10 Soddisfacente

Shelley, Piedmont

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
In one of our rooms the beds had dirty stuff in the bed. In the other room the bathroom had a bunch of hair in it.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 6 dic 2023
Hello Shelley, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We take cleanliness very seriously and will investigate this issue further to ensure it is not repeated. We value your feedback and appreciate your understanding as we work to improve our services.

8/10 Buono

Tamara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 25 nov 2023
Hello Tamara,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another great stay!

2/10 Terribile

Sherry

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 22 nov 2023
Hello Sherry,Thank you for choosing our hotel for your stay. We value your feedback and we strive to provide an excellent experience for our guests. If you would like to share any specific feedback about your stay, we encourage you to reach out to us directly so we can address any issues you may have had. We appreciate your rating and hope to have the opportunity to serve you again in the future.

10/10 Eccellente

Felisha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Greatest..
Soggiorno di 4 notti a novembre 2023
Risposta di Manager, il giorno 18 nov 2023
Hello Felisha,Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had such a positive experience during your stay. We strive to provide exceptional service to all our guests and it's great to know that we exceeded your expectations. Please do not hesitate to reach out to us again for any future visits.

8/10 Buono

Richard

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet safe would stay again
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 31 ott 2023
Hello Richard,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our property to be quiet and safe. It's wonderful to know that you had a positive experience and would consider staying with us again. We appreciate your feedback and hope to welcome you back in the future.

4/10 Scarso

Robert

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Hotel is fine, but Hotels.com “rewards” is not.
The hotel itself was fine. However, this was our first time using the “one-key”cash credit. After explaining to the front desk that we had already paid for the room, the person at the desk didn’t know how to deal with our situation. I showed the receipt I had from Expedia but that didn’t change her mind. She tried calling her manager but he was “out of town”. I tried sloving the problem through the website and the “virtual assistant” couldn’t help. In conclusion my complaint is not with the hotel, but the problem is the new way Hotels.com deals with “rewards”. Rewards are not rewards when they cause so many problems. We were billed and we paid twice for one room/one night. We paid Expedia when we reserved the room (using the credit) and we had to pay again (without the credit) when we checked out.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Robert,We apologize for the inconvenience you experienced with our payment system. We understand your frustration and will address this issue with our staff. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Donna

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 9 nov 2023
Hello Donna,Thank you for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that you enjoyed your stay. We strive to provide exceptional service and are delighted that we met your expectations. Should you have any future travel plans, we would be delighted to welcome you back.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean room but really small.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 30 set 2023
Hello David,On behalf of our entire staff, we thank you for your business and for your comments regarding our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Buono

jeffrey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
clean hotel, staff was very good. area around hotel questionsble
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 27 set 2023
Hi Jeffrey,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Eccellente

Steve

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fast check in and clean room
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 13 set 2023
Hi Steve,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our clean hotel with fast check in process. Thank you so much, waiting to serve you again!

8/10 Buono

Ronald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This could work
The room was small, but workable for one. It was clean and the staff I encountered were both very nice.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 1 set 2023
Hi Ronald,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 Terribile

Maria Victoria, San Diego

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 6 set 2023
Hello Maria Victoria, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terribile

Taylor

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Gross
The bathroom was disgusting. Had to go get cleaning products to even use it. And only used what we had to. So very gross. The bed comforters were stained. The whole floor smelt like smoke even though it was supposed to be a non smoking room. Would never stay there again.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 30 lug 2023
Hello Taylor,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

6/10 Soddisfacente

Pablo

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Staff was friendly. Bathroom was a little dirty.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 27 lug 2023
Hello Pablo, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 Buono

Marlina

Viaggio con animali domestici, Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful staff but the condition of the property was not worth the price.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 20 lug 2023
Hello Marlina,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and price. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terribile

Jazmin

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was full of mold and smelled like mold. Major leak in the ceiling that continued all night. Floors were wet. Looks like they attempted to fix it but left the ceiling portion hanging. Can attach photos.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 7 lug 2023
Hello Jazmin,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terribile

Cameron

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The hotel room was humid, pet hair in the room, hair in the bed, dirt on the floor of the bathroom. Other than that the service was friendly and the bed was comfy.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 30 giu 2023
Hello Cameron, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a giugno 2023
Risposta di Manager, il giorno 22 giu 2023
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Eccellente

Melissa

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a giugno 2023
Risposta di Manager, il giorno 22 giu 2023
Hello Melissa,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Scarso

Kelly

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Pillows are garbage I asked for 2 more pillows and still haven’t seen them. Room smell weird
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 19 giu 2023
Hello Kelly, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Eccellente

Arthur

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 12 lug 2023
Hello Arthur,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

4/10 Scarso

Shaci, Aztec

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Our room was dirty and sticky. Not worth $96.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 14 giu 2023
Hello Shaci, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations. We hope to have another opportunity to turn this experience around.

6/10 Soddisfacente

Diane

Standard Hotel
We stayed at many Quality Inn's and it was ok, the price was right for a no frills hotel. Some Quality on our road trip served a full breakfast, bacon, and real eggs. Because the Choice Hotels...Quality Inn, Comfort Inn, and Sleep Inn are Franchise, as long as they follow the guidelines the owners are not required to serve breakfast. The Sleep Inn in Gallup served a cook to order breakfast, and had many options to add to the omlette. Because we saved $$ on breakfast they will get an excellent rating .
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 30 mag 2023
Hello Diane,It means so much to have earned your business. We appreciate the feedback regarding our breakfast and comments about our price. We hope to someday have another opportunity to host your stay.

10/10 Eccellente

Tm

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a maggio 2023
Risposta di Manager, il giorno 17 mag 2023
Hello Tm,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Soddisfacente

Marc

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 12 mag 2023
Hello Marc,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Scarso

Rebecca

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff banged on the door loudly then just tried to walk in, the walls were dirty and all scratched up. The room was dingy & cramped. It was like staying in someone’s junk room in their basement
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 31 mar 2023
Hello Rebecca,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Buono

Cutberta

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 14 feb 2023
Hello Cutberta,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Eccellente

Debra

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 7 feb 2023
Hello Debra,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Eccellente

Carl

Soggiorno di 1 notte a novembre 2022
Risposta di Manager, il giorno 28 feb 2023
Hello Carl,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura
Shower had what looked like mold around the bottom of the shower
Soggiorno di 1 notte a novembre 2022
Risposta di Manager, il giorno 14 nov 2022
Hello Guest, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

8/10 Buono

CHARLES

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet and adequate.
Soggiorno di 2 notti a ottobre 2022
Risposta di Manager, il giorno 28 ott 2022
Hello CHARLES,We appreciate that you've taken the time to share with us regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 Scarso

Demetreus

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Bedding and towels were very stained. The whole hotel smelled stale. Overall, most everything in the hotel was outdated. Staff was friendly. Not the most clean hotel that I've stayed at.
Soggiorno di 2 notti a ottobre 2022
Risposta di Manager, il giorno 21 ott 2022
Hello Demetreus, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

8/10 Buono

Brian

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked that the property was easy to find off the highway. I was very happy with the cleanliness of my room; it was tidy and clean. I was also happy to find they served a hot breakfast.
Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 6 ott 2022
Hello Brian,Know that your voice is of tremendous importance to us and we value your comments about our breakfast as well as our room. Please do consider us again on your next visit to the area.

2/10 Terribile

jerry h.

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was tiny and the bed was not a king (just a double). The bed spread was dirty. Bathroom had hairs on the floor. The outside entrance to the hall had no lock. Will not stay there again.
Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 21 set 2022
Hello jerry h., It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Scarso

Juan

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room was extremely dirty, there was lots of woman’s hair in the bathroom, the blankets were stained and we run into a cockroach in the hallway by the rooms door
Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 25 set 2022
Hello Juan,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Eccellente

Brenda

Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 6 dic 2022
Hello Brenda,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Eccellente

Mirna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent costumer service and rooms are super clean we recommend .. breakfast food so delicious
Soggiorno di 1 notte a luglio 2022
Risposta di Manager, il giorno 6 ago 2022
Hello Mirna, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast and service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Eccellente

Geovanni

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable and quiet.
Soggiorno di 2 notti a luglio 2022
Risposta di Manager, il giorno 2 ago 2022
Hello Geovanni, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terribile

Lea

Non mi è piaciuto: Condizioni e dotazioni della struttura
NEVER STAY HERE!
This hotel was literally horrible. Not so much the inside of the hotel which was decent if you consider a 10 x 10 hotel room as amenable. The real issue was how sketchy the surrounding area was. This hotel is directly across the street from the casino. Had I known that in advance I would have never booked this hotel. But from the second I pulled in I knew something was really wrong. There were tweakers, shirtless and toothless people walking around the building all day and evening. They were all these people loitering in the lobby and outside, making me incredibly uncomfortable as a woman traveling alone. I was doing long-distance traveling and had a considerable amount of stuff in my car. When I walked across the street to grab something for dinner, I asked the girl who work there if she felt that this is a relatively safe area. She took a long deep breath before telling me that the area was weird AF and that when she lived in the building right next-door to the hotel, her car was broken into one night and everything had been stolen. When I got back to the hotel room, I packed up all my stuff, loaded up my car, and checked out. I’m not really sure what the woman at the front desk was thinking but when I told her that I couldn’t stay here any longer because I didn’t feel safe, she literally didn’t have anything to say to me. She just did whatever she needed to do in the computer and handed me a receipt. I got back in the car and drove 80 miles to Arkansas.
Soggiorno di 1 notte a luglio 2022
Risposta di Manager, il giorno 11 ott 2022
Hello Lea,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terribile

mayra

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We found cockroaches in the room and the sheets were dirty the smell was discussting
Soggiorno di 1 notte a luglio 2022
Risposta di Manager, il giorno 25 lug 2022
Hello mayra, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.