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Recensioni per Radisson Hotel Salt Lake City Airport

3.5 out of 5
Radisson Hotel Salt Lake City Airport
2177 W North Temple, Salt Lake City, UT

Recensioni

6,2
Valutazione di 10 - Eccellente. 236 su 1000 recensioni" "
Valutazione di 8 - Buono. 199 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 177 su 1000 recensioni" "
Valutazione di 4 - Scarso. 187 su 1000 recensioni" "
Valutazione di 2 - Terribile. 201 su 1000 recensioni" "

6,8/10

Pulizia

6,8/10

Personale e servizio

6,2/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Erika

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Troy at the bar was a true gem! From arriving at the hotel to getting into our room, we waiting over an hour in line. Not to mention, he waited for 40 minutes for the shuttle which was a tiny shuttle.
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Cary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

4/10 Scarso

Jennifer

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was hot, the shower water was luke-warm at best, no vending machines or anything "extra". The front desk staff was not attentive. No "free" breakfast. We literally were charged for everything they could charge for, and the property was mediocre at best.
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Junghoon, Mclean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Grace

Viaggio di gruppo
Mi è piaciuto: Servizi
We liked the Tuscan Restaurant on-site. The food was good and the service was good.
Soggiorno di 1 notte a maggio 2024

4/10 Scarso

JoEllen

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property is very dated and dirty. Bed was ok. Sink area and bathroom is not clean.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Alicia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to get around with this location and clean hotel
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Raffael, JACKSONVILLE

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Management, il giorno 12 mag 2024
Dear Raffael Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and that we met your expectations.At Radisson Salt Lake City Airport, we strive to provide exceptional service and a comfortable environment for all our guests. Your 5-star rating is truly appreciated and serves as motivation for our team to continue delivering outstanding hospitality.We look forward to welcoming you back on your next visit to Salt Lake City!Warm regards,

4/10 Scarso

Tracy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The smell from the kitchen filled the rooms especially around dinner time. We even changed rooms because of the smells and it didn't make a difference. The vents in the rooms were pumping in a fried grease smell. It's not comforting when you're traveling and smelling like fried food on your flight because of the hotel smells. Just have to be honest with this stay. They need to improve their ventilation system. Just awful. The customer service was good however.
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear TracyThank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience caused by the kitchen smells that affected your experience.We understand the importance of a comfortable and pleasant stay, and we regret that the ventilation system did not meet your expectations. Rest assured, we take your comments seriously and will address this issue promptly to improve the overall guest experience.We are pleased to hear that you appreciated our good customer service, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Warm regards,

6/10 Soddisfacente

xiao

assigned 1st room, toilet was clogged, then transferred to 2nd room, toilet was clogged. then transferred 3rd room, eventually toilet is working. check process was like 15 years ago, all manual process and long wait time as compared other hotels I stayed that check in was fast sbd easy.
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear XiaoThank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with the clogged toilets and the slow check-in process.Ensuring a seamless and comfortable stay for our guests is our top priority, and we regret that we fell short of your expectations in these areas. Your comments will be shared with our team to address the issues promptly and improve our services.We appreciate your honest feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,

6/10 Soddisfacente

DeDe

Mi è piaciuto: Personale e servizio
Toilet didn’t flush and wad of toilet paper already I it. Gross
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear DedeWe sincerely apologize for the inconvenience you experienced with the toilet in your room. It is unacceptable that you found a wad of toilet paper already in it, and we understand how this could be considered gross.Our housekeeping team has been notified to ensure thorough inspections and cleanliness standards are met in every room. Your feedback is invaluable in helping us improve our services and maintain the high standards we strive for.We would appreciate another opportunity to host you and provide you with a much-improved experience.Warm regards

4/10 Scarso

Donald

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This was one of the dirtiest places and dated that I have been to in a long time.
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear DonaldWe apologize for falling short of your expectations during your recent stay at Radisson Salt Lake City Airport. It is disheartening to hear that you found our hotel to be one of the dirtiest and dated places you have visited.Please rest assured that we take your feedback seriously and will address the cleanliness and maintenance issues immediately to ensure a more pleasant experience for our guests in the future. Your comments are valuable to us as we continuously strive to improve our services and facilities.We hope to have the opportunity to welcome you back and provide you with the exceptional stay that you deserve.Warm regards,

10/10 Eccellente

Barbara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to airport
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear BarbaraThank you for choosing to stay with us and for sharing your wonderful experience! We are delighted to hear that you had a 5-star stay and that our convenient location close to the airport added to your enjoyment.Our team works hard to provide exceptional service and comfortable accommodations, and we are thrilled that we met your expectations. Your positive feedback is greatly appreciated and serves as motivation for us to continue delivering outstanding hospitality.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

4/10 Scarso

Jennifer

The air conditioner was super loud in our room. Additionally there were a group of us in the room and they only had two towels and wash clothes. When I went to go ask for more towel they told me they only had one towel to give me, and gave me a floor mat to use in place of a towel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear JenniferThank you for sharing your feedback about your recent stay at Radisson Salt Lake City Airport. We apologize for the inconvenience you experienced with the loud air conditioner in your room and the shortage of towels.Ensuring a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short in these aspects during your visit. Your comments have been shared with our team to address the issues promptly and improve our services.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

2/10 Terribile

Lixeida

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Poor communication, they entered my room without authorization because according to them they did not have in their notes that there was someone staying in my room, when I had already checked in more than two hours ago. They charged me more money at check-in than Expedia had already given me in the total, I questioned them and they couldn't tell me why. Everything was very dirty and had a bad smell. The bathtub was clogged with water and was dirty and in poor condition. When we left, the shuttle driver didn't even help us load our suitcases and looked very bad. I want my money back …
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear LixeidaWe sincerely apologize for the series of issues you encountered during your recent stay at Radisson Salt Lake City Airport. Your experience does not reflect the level of service and quality we strive to provide to our guests.We are deeply sorry for the poor communication regarding your room status and the unauthorized entry, as well as the discrepancy in charges at check-in. We are investigating these matters to ensure they do not happen again in the future.Additionally, we regret the cleanliness issues you mentioned, including the clogged bathtub and overall condition of the room. This is unacceptable, and we are taking immediate steps to address these concerns and improve our standards.Regarding the shuttle service, we apologize for any inconvenience caused by the driver's behavior. Rest assured, we will address this with our team to ensure all guests receive the assistance and courtesy they deserve.Please reach out to us directly at gm.radisson@sonihospitalitymgmt.com so we can discuss your concerns further and work towards a resolution, including any refund that may be necessary.We appreciate your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.

8/10 Buono

Karen

Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 12 mag 2024
Dear KarenThank you for sharing your feedback about your recent stay at Radisson Salt Lake City Airport. We appreciate your honest review and are glad to hear that you had a positive experience overall.We take your comments to heart and will use them to identify areas for improvement to enhance the guest experience further. Your feedback is valuable to us as we strive to provide exceptional service and accommodations for all our guests.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

4/10 Scarso

Lisa

Viaggio di lavoro
Non mi è piaciuto: Servizi
Hotel was not clean and had ants.
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear Lisa,Thank you for sharing your feedback about your recent stay at Radisson Salt Lake City Airport. We apologize for the cleanliness issues you encountered during your visit, including the presence of ants.Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short in this regard. Your comments have been shared with our housekeeping team to address the issues promptly and improve our standards.We also take pest concerns very seriously and have taken immediate action to address this matter with our pest control team to ensure a pest-free environment for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

4/10 Scarso

Kyle

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our room was not cleaned very well, toilet was dirty, we had a spider in our bed. We had noisy neighbours who were very loud in the middle of night going to their room. The area around the hotel is industrial but it is walking distance to the light rail system.
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 12 mag 2024
Dear KyleThank you for sharing your feedback about your recent stay at Radisson Salt Lake City Airport. We apologize for the cleanliness issues you encountered in your room and the disturbances caused by noisy neighbors.Ensuring a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this regard. Your comments have been shared with our housekeeping team to address the issues promptly and improve our standards.Regarding the noise disturbances, we apologize for any inconvenience caused by other guests and will remind our staff to enforce quiet hours to ensure a peaceful stay for all our guests.We appreciate your feedback about the hotel's location being walking distance to the light rail system. We hope this convenience added to your overall experience despite the other issues you faced.We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Soddisfacente

Elizabeth

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Staff not very friendly or helpful especially in the restaurant area. The surrounding area was not safe as I was accosted by multiple people asking for money. A lot of homeless in the area .
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear ElizabethThank you for sharing your feedback about your recent experience at Radisson Salt Lake City Airport. We apologize for the shortcomings you encountered during your stay.We take your comments about the staff's friendliness and helpfulness seriously and will address this with our team to ensure all guests receive the courteous and attentive service they deserve.Regarding the safety concerns you mentioned, we are sorry to hear about your experience in the surrounding area. While we cannot control external factors, we always prioritize the safety and well-being of our guests and encourage them to report any incidents to our staff for assistance.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 Eccellente

Julie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice room for the price
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 12 mag 2024
Dear JulieThank you for choosing Radisson Salt Lake City Airport and for taking the time to share your fantastic 5-star review! We are thrilled to hear that you had an exceptional experience during your stay with us.Our team works hard to provide outstanding service and a comfortable environment, and we are delighted that we met your expectations. Your positive feedback motivates us to continue delivering excellent hospitality to all our guests.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Management, il giorno 12 mag 2024
Dear ElizabethThank you for choosing Radisson Salt Lake City Airport and for taking the time to share your fantastic 5-star review! We are thrilled to hear that you had an exceptional experience during your stay with us.Our team works hard to provide outstanding service and a comfortable environment, and we are delighted that we met your expectations. Your positive feedback motivates us to continue delivering excellent hospitality to all our guests.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Eccellente

Dennis, Binghamton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Well cared for comfortable property. Clean room with good linens. Nice pool. Pleasant staff. Limited but good bar/ restaurant, reasonable breakfast buffet. A little trouble understanding our reservation. Good wifi but poor TV.
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 12 mag 2024
Dear DennisThank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you enjoyed our well-cared-for property, clean rooms with good linens, nice pool, pleasant staff, and the offerings at our bar/restaurant and breakfast buffet.We apologize for any confusion regarding your reservation and for the poor TV quality. Your comments are valuable to us, and we will work on addressing these issues to ensure a more seamless experience for our guests.We appreciate your kind words and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

2/10 Terribile

NEIL

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 12 mag 2024
Dear NeilThank you for sharing your feedback about your recent stay at Radisson Salt Lake City Airport. We apologize for any issues or inconveniences you experienced during your time with us.We take your comments seriously and will address them with our team to make necessary improvements. It is our goal to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of meeting your expectations on this occasion.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Buono

karl

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 12 mag 2024
Dear KarlThank you for taking the time to share your feedback with us. We are glad to hear that you had an overall positive experience during your stay.We have noted your comments about the areas where we can improve, such as the shuttle service frequency and front desk wait times. Rest assured, we will work on addressing these issues to enhance the guest experience.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

4/10 Scarso

Vickie

Viaggio con la famiglia
This large airport hotel advertised a 24/7 shuttle to the airport, but the shuttle only ran once an hour and was too small to accommodate the number of guests and luggage that needed transportation. There was only 1 front desk clerk on duty to handle the large number of people checking in, so the line and wait were both long.
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 12 mag 2024
Dear VickieThank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with our shuttle service and the long wait times at the front desk.Your comments are valuable to us, and we will address these issues to improve our services and ensure a more seamless experience for our guests. We appreciate your understanding and patience during your stay.We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.Warm regards,

8/10 Buono

Bryce

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Management, il giorno 12 mag 2024
Dear BryceThank you for taking the time to share your feedback with us. We are glad to hear that you had an overall positive experience during your stay.We have noted your comments about the areas where we can improve, such as the shuttle service frequency and front desk wait times. Rest assured, we will work on addressing these issues to enhance the guest experience.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

6/10 Soddisfacente

Allyson

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
The castle-like look and the modern lobby were our favorite parts of this hotel, plus the rooms that had cool vaulted ceilings. Big mini fridge, a microwave, coffee maker, and two water bottles included in the room. The property/facilities are a little dated and perhaps need renovation. The room only blew hot air, no option for AC. We found what looked like blood or wine stains on the bed sheet and window curtains, which was kind of disturbing/eerie. The food at Tuscan Bistro was so-so. My salad had so much excess water (guessing from the lettuce being washed but not dried enough prior to serving) that it soaked up a whole cloth napkin. The pizza and fries were pretty yummy though. Check out time was NOON which can be found both online and in a confirmation text (sent on our last day) from the property. Yet the maid came knocking on our door, telling us we were supposed to be checked out by 11AM. The front desk employees were helpful and kind. I wanted to like this place more. If you just need a place to stay, this will do. If you’re looking for somewhere nice to getaway, you’re probably better off going somewhere else.
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Mike

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I made a checkin by accident and they would not allow it.
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Tom

Viaggio di coppia
Mi è piaciuto: Pulizia
heating problem in the room. Thermostat didn’t work
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Alejandro

Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

michael

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Next airport with shuttle to terminal. Walk to train station to get around. Clean and neat. Great burgers at the on site dinning room.
Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

tim

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Check in took awhile only ony fellow, but very nice, forget about the restaurant same situation only one fellow for 15 tables wsited for a long tme after getting menue then decided to try a local Chinese place for time reasons
Soggiorno di 1 notte a febbraio 2024

4/10 Scarso

Matthew, Salt Lake City

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room 342, one night stay. Struggled to get a good nights sleep there due to a relay click that turns on a fan a few times an hour. That relay clicked so loud it woke me up multiple times an hour. Also dealt with mild to cold showers in the morning for all three of us. There just wasn't any hot water to be had in this room. First time staying at this location, will be the last.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

jeff

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Nathan

Soggiorno di 2 notti a febbraio 2024

8/10 Buono

Roy

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
I was greeted by a very professional individual named Kyla who made the check-in process painless. Kyla was very professional and provided an excellent overview of the property and the surrounding area.
Soggiorno di 3 notti a febbraio 2024
Risposta di Pakiza , il giorno 9 feb 2024
Dear, RonWe greatly appreciate your feedback and that means a lot to us. We really appreciate your honesty as well. We hope seeing you again Soon.

8/10 Buono

Jeffrey

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
first visit
no wash cloths in bathroom for shower. location of TV made in lie in bed backwards-#107 check in with Trey was wonderful--he's a plus. shuttle driver did not assist in any way with luggage loading/removal
Soggiorno di 1 notte a febbraio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear Jeffrey,Thank you for staying with us.We apologize for the inconvenience. Your feedback is valuable, and we will address these issues promptly. Thank you for bringing these matters to our attention. We look forward to welcoming you back soon.

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear Lisa,Thank you for you kind feedback. We look forward to welcoming you back soon.

8/10 Buono

Carlo

Soggiorno di 1 notte a gennaio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear Carlo, Thank you for your feedback.We look forward to welcoming you back soon.

2/10 Terribile

Kyle

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear Kyle, We apologize for the inconvenience caused and hope to have the opportunity to regain your trust in the future.

10/10 Eccellente

John

Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 12 mag 2024
Dear JohnThank you for your kind words and for choosing Radisson Salt Lake City Airport for your stay. We are delighted to hear that you had a great experience with us.Our team strives to provide exceptional service and a comfortable environment for all our guests, and we are thrilled that we met your expectations. Your positive feedback motivates us to continue delivering outstanding hospitality.We look forward to welcoming you back for another excellent stay in the future!

10/10 Eccellente

Michael

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fast check in , great quality food
Soggiorno di 1 notte a febbraio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear Micheal,Thank you so much for your glowing review. We are delighted to have met your expectation. We look forward to welcoming you back soon.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was a good stay overall, the staff was friendly and the place was comfortable.
Soggiorno di 2 notti a gennaio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear William, Thank you so much for your kind review. Your satisfaction is our top priority. We are delighted to have met your expectation. We look forward to welcoming you back soon.

10/10 Eccellente

Lonnie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mazharl and Troy were AMAZING!!!
Soggiorno di 1 notte a gennaio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear Lonnie, Thank you so much for your kind review. Your satisfaction is our top priority. We are delighted to have met your expectation. We look forward to welcoming you back soon.

10/10 Eccellente

Ashley

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff is so kind very inviting and accommodating. The food there was amazing!!!! 10/10
Soggiorno di 3 notti a gennaio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear Ashley,Thank you so much for your kind review. We sincerely appreciate your feedback. Your satisfaction is our top priority. We are delighted to have met your expectation. We look forward to welcoming you back soon.

8/10 Buono

James

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Overall fine stay.
Hotel is a little tired. Heat wouldn’t go down in room so we had to shut off and open the window. Window felt like it was going to fall out of the frame.
Soggiorno di 1 notte a gennaio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear James,We apologize for the inconvenience caused. We are actively investigating the concerns you've raised and working to make immediate improvements. We hope to regain your trust in the future.

10/10 Eccellente

Traver

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear Traver,Thank you for your kind feedback. We are delighted to have met your expectations. We hope to have the pleasure of welcoming you back.

10/10 Eccellente

Khumid

Soggiorno di 1 notte a gennaio 2024
Risposta di Pakiza , il giorno 10 feb 2024
Dear Khumid,We are delighted to have met your expectation. Thank you for valuable feedback. We look forward to welcoming you back soon.

2/10 Terribile

Danielle

Soggiorno di 1 notte a dicembre 2023
Risposta di Management, il giorno 10 gen 2024
Dear DanielleWe're truly sorry to see that your experience did not meet your expectations, resulting in a 1/5 star rating. Your feedback is crucial to understanding where we fell short, and we would appreciate any specific details you can provide about your stay.If there were particular issues or concerns that led to your rating, please share them with us so we can address them promptly and make improvements. Our goal is to ensure the comfort and satisfaction of our guests, and we regret that we didn't meet your expectations during your visit.We hope to have the opportunity to understand more about your experience and make amends for any shortcomings. Your feedback is invaluable, and we appreciate the chance to improve.Warm regards,

2/10 Terribile

Jason

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023
Risposta di Management, il giorno 8 gen 2024
Dear JasonWe're truly sorry to see that your experience fell short of your expectations, resulting in a 1/5 star rating. Your feedback is important to us, and we would appreciate any additional information you can provide about your stay.If there were specific issues or concerns that led to your rating, please share them with us so we can address them promptly and make improvements. Your satisfaction is our priority, and we want to ensure that your next visit, should you choose to give us another opportunity, exceeds your expectations.Thank you for taking the time to provide feedback, and we hope to have the chance to better serve you in the future.Warm regards,