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Recensioni per Bahia Principe Grand Samana - Adults Only

4.5 out of 5
Bahia Principe Grand Samana - Adults Only
carretera Samana, Las Galeras, s/n, Los Cacaos, Samaná

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 284 su 386 recensioni" "
Valutazione di 8 - Buono. 67 su 386 recensioni" "
Valutazione di 6 - Soddisfacente. 16 su 386 recensioni" "
Valutazione di 4 - Scarso. 7 su 386 recensioni" "
Valutazione di 2 - Terribile. 12 su 386 recensioni" "

9,6/10

Pulizia

9,4/10

Personale e servizio

8,8/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Marco, Noto (SR)

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Ottimo hotel che consiglierei per una vacanza a Samaná
Soggiorno di 3 notti a dicembre 2019
Risposta di Genesis , il giorno 9 dic 2019
Caro ospite, Apprezziamo il tuo commento. Lui ci rende molto felici che si sia goduto il suo soggiorno con noi. Non vediamo l'ora di darti il benvenuto a Luxury Bahia Principe Samana. Cordiali saluti, Genesis Jimenez Luxury Bahia Principe Samana

6/10 Soddisfacente

leniz nunez

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Sonia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We love everything ! The food was great and customer service was phenomenal
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 8 mag 2024
Dear Mrs. TaverasThank you very much for sharing your review of your recent stay at Bahia Principe Grand Samana. Comments like yours are what motivate us to continue providing that phenomenal service, we are glad to know that our employees have contributed to make your stay even more memorable. We hope to have the opportunity to welcome you again at Bahia Principe Grand Samana. Kind regards Annie Rijo

10/10 Eccellente

Matthew L

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stay away from the cheeseburgers. . .but other than that the food was the best I've had at any resort. Fish, chicken, pork, so many choices of sides and the bread and desserts were amazing. Staff 10/10 the private beach was 10/10 and having no children anywhere was AMAZING. Other than a LOUD obnoxious bus load ( group) of people. This place was incredible.
Soggiorno di 5 notti a maggio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 8 mag 2024
Dear Sir. SpiersWe appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. Likewise, we offer our sincere apologies for any inconvenience you may have experienced during your stay.On the other hand, we would like to inform you that we have forwarded your comment to our kitchen department, so that they are taking the necessary measures to ensure a quality service.Sincerely Annie Rijo

10/10 Eccellente

Rosanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything is fine, friendly staff, food delicious
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 8 mag 2024
Dear Mrs.DifeauxThank you for sharing your review of your recent stay at Bahia Principe Grand Samana, We are pleased to know that we have exceeded your expectations with a quality service, both in attentions and services as well as in our cuisine, we are glad to have made your stay memorable. We hope to have the opportunity to assist you again. Sincerely Annie Rijo

4/10 Scarso

Cynthia

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Muy aburrido
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 2 mag 2024
Estimada Sra. Nuñez Agradecemos haya compartido la reseña de su reciente estancia en Bahia Principe Grand Samaná. Nos gustaría informarle que estaremos transmitiendo su comentario a los departamentos correspondientes, para ser valorados y garantizar le mejora en los servicios que ofrecemos Afectuosos saludos Annie Rijo

10/10 Eccellente

Jeannette

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you are looking for a good resort with beach next to it and sleep with the waives sound, good food, beautiful people (staff) , good service you should stay here
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 29 apr 2024
Dear Mrs. Castillo We sincerely appreciate your enthusiastic recommendation of our resort. We are glad to hear that you enjoyed the experience of sleeping to the soothing sound of the waves and that you found our food, staff and service to your liking.We are honored to receive such praise and will continually strive to maintain the high standards you expect. We are always here to provide you with another amazing stay whenever you decide to return.Thank you for choosing Bahia Principe Grand Samana and for sharing your positive experience.Kind regards, Annie Rijo

8/10 Buono

Arthur

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is tiered and set in the rock with beautiful mountain and ocean views, well maintained. Reminds me of Amalfi Coast in Italy. The staff was amazing, specially Fernando the bar tender, Ariel the supervisor of the food and beverages, as well as, front desk staff, bellmen, etc. All very friendly, helpfull and hotel is well maintained and clean
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 29 apr 2024
Dear Mr. Meltser We appreciate you choosing us as your vacation destination. We are pleased to hear that you enjoyed our breathtaking mountain and ocean views, as well as the well-kept and clean feel of our resort, reminiscent of the Amalfi Coast in Italy.We are honored to receive compliments on our staff, especially Fernando the bar tender, Ariel the food and beverage supervisor, as well as our entire front desk and bellhop team. We pride ourselves on providing friendly and helpful service to our guests, and we will pass on your compliments to all the team members mentioned.We look forward to having the pleasure of welcoming you back in the future for another memorable stay at our resort.Kind regards Annie Rijo

10/10 Eccellente

Carolanne

Soggiorno di 8 notti ad aprile 2024

10/10 Eccellente

Ana M.

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The view
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 18 apr 2024
Dear Ms. Ana M. Thank you for your comment, we are glad to know that the views that our facilities have exceeded your expectations. We hope to have the opportunity to welcome you again in our facilities. Kind regards

10/10 Eccellente

PEDRO

Soggiorno di 6 notti ad aprile 2024

10/10 Eccellente

Yesenia

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Exceptional staff
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 16 apr 2024
Dear Ms. Yesenia Thank you for choosing us as your vacation destination, as well as for your comments about how exceptional our staff has been, we are glad that they have been part of making your stay even more memorable. We hope to have the opportunity to welcome you again. Kind regards

6/10 Soddisfacente

BESNIK, Wood Ridge

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Bad service, cheap after all
Soggiorno di 7 notti a marzo 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 11 apr 2024
Dear Besnik We appreciate the time you have taken to comment on the review of your stay at our facilities.We regret that we were unable to exceed your expectations, Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.Once again thank you for your input and suggestions. Kind regards

10/10 Eccellente

Damaris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We felt very safe at all times. This was the most relaxing vacation we have ever been on. The staff was over the top accommodating from checkin to daily assistance to meals. Over the top exceptional service. Wendy, Maxwell,Basila and ALL three young women at the front desk. Fernando at the beach bar makes the best mojito I’ve ever had. Beautiful clean beach. We were never unable to find a lounge chair and umbrella. The view cannot be beat and the breeze, I wish I could bottle it. The room was very clean and had everything we needed. The pool and hot tub were immaculate. This is the perfect place to rest and relax! Emmanuel is available beside the front desk to help with excursions in case all the relaxing is just too much for you and the buggy excursion we took was such a good time! The tour guids Adam and Martin were so helpful and we always felt safe as there were 3 sets guides closing off roads for our safety. A perfect trip. We will be back!
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 8 apr 2024
We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to know that we exceeded your expectations and that your stay at Bahia Principe Grand Samana was memorable. It will be a great pleasure for us to welcome you again in our facilities. Best regards

8/10 Buono

Carol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024

10/10 Eccellente

Anastasiia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect hotel for a relaxing getaway - very quiet and peaceful. The swimming pool is great, and the beach is clean and private. An absolutely beautiful place, would be happy to stay there again.
Soggiorno di 12 notti a marzo 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 1 apr 2024
Dear Mrs. Anastasiia We appreciate that you have chosen us as your vacation destination, we are glad to know that we have exceeded your expectations and that your vacation was relaxing and peaceful. We hope to have the opportunity to welcome you again. Kind regards

10/10 Eccellente

RAFAEL

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The view and location of the facility. The friendly staff and the beach. Food was ok. Shame it wasn't all inclusive.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 27 mar 2024
Dear Mr. Rafael The views and the location of the facilities. The friendly staff and the beach. The food was good. Too bad it was not all inclusive.Thank you for sharing the review of your stay with us, we are glad to know that we have exceeded your expectations, with the beauty of our views, friendly service, good food. On the other hand, we would like to inform you that we have taken into account your suggestion of the all inclusive,We hope to have the opportunity to welcome you again in our facilities.

10/10 Eccellente

Basilia

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you’re looking for a destination to relax with peace and quiet this is your place. Resort Beautiful. Staff was friendly and nice.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 27 mar 2024
Dear Mrs. Basilia We are glad to hear that your experience at Bahia Principe Grand Samana was wonderful and peaceful. Thank you for sharing your comments. We are delighted to know that we exceeded your expectations in terms of the beauty of our facilities and the quality, service and friendliness of our staff. We hope to have the opportunity to welcome you again in our facilities. Kind regards

4/10 Scarso

STEFANIA

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Poor service, beach was noisy near a highway and unkempt - dirty and few lounge chairs and junk like old kayak’s around the beach. Terrible dining- poor options and quality-got food poisoning. No restaurants or beach bars open.
Soggiorno di 5 notti a marzo 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 25 mar 2024
Dear Mrs. Stefania In relation to the comments in your review, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention in order to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.We hope to have the opportunity to welcome you again. Kind regards

10/10 Eccellente

QUIRILUS

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024

10/10 Eccellente

Annabel

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Department, il giorno 23 apr 2024
Thank you so much for your perfect rating, Annabel! We're thrilled to hear that you had such a wonderful experience. Your feedback means a lot to us. We look forward to welcoming you back again soon!

10/10 Eccellente

Rosanny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Para mi 10 de 10 porque muy limpio la comida muy rica y el personal muy amable un poquito aburrido necesita un poco más de diversión pero todo muy bueno muy relajante
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 18 mar 2024
Estimada Sra. Rosanny Nos agradecemos que nos hayan escogido como destino para sus vacaciones, así como sus comentarios e impresiones sobre la agradable experiencia que tuvieron durante su estadía en nuestro hotel. De igual manera, le ofrecemos nuestras más sinceras disculpas por cualquier inconveniente presentado durante su estancia.Afectuosos saludos

10/10 Eccellente

Ismael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing property and staff. Highly recommend!!!
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 15 mar 2024
Dear Mr. Ismael We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We hope to have the opportunity to welcome you again. Kind regards

8/10 Buono

Donald

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 7 notti a marzo 2024

10/10 Eccellente

Rafael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful pool. Beautiful landscaping and amazing view of Samana bay and whales
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 18 mar 2024
Dear Mr. Rafael Thank you for sharing your review of your wonderful stay at Bahia Principe Grand Samana, we are glad that we made your stay memorable.We hope to have the opportunity to welcome you again. Best regards

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel and grounds, lovely seaside location with sheltered private beach. Very friendly staff. Quiet and restful. Spacious room with good sized balcony with sea view.
Soggiorno di 6 notti a marzo 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 9 mar 2024
Dear Mr. Daniel We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel.We hope to have the opportunity to welcome you again. Kind regards

10/10 Eccellente

John

Soggiorno di 8 notti a febbraio 2024

8/10 Buono

Mona, PETOSKEY

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place if you need a quiet no frill vacation. No restaurants, just buffets. Pool area and spa are very nice.
Soggiorno di 9 notti a febbraio 2024
Risposta di Annie Rijo , il giorno 6 mar 2024
Dear Mrs. Mona We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. Likewise, we offer our sincere apologies for any inconvenience you may have experienced during your stay.Thank you for visiting us Kind regards

10/10 Eccellente

Yuleidy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bien
Soggiorno di 2 notti a marzo 2024
Risposta di Annie Rijo , il giorno 6 mar 2024
Estimada Sra. Yuleidy Gracias por compartir su reseña con nosotros, nos place saber la haya pasado bien durante su estancia con nosotros. Esperamos tener la oportunidad de recibirles nuevamente Afectuosos saludos

6/10 Soddisfacente

Layla

Non mi è piaciuto: Personale e servizio e servizi
This is definitely not a 5 star hotel. Service is erratic, arbitrary and poor depending on each staff rather than on a hotel standard. There are so many improvements needed that its hard to complete this review but key negatives are: -Lack of restaurants and food options: all restaurants except one are closed including the sunset bar -No TV: all TVs have static and dont work -Fridge in room broken -The gym sucks and is stuffy and in a windowless small room -Staff are super loud even at 6:30am before breakfast you can hear them all shouting at one another (not really 5 star behaviour) - Service is generally poor with some staff simply lying so as not to go our of their way. -The sunset bar is closed and beach bar as well which means you have to walk all the way off the beach up to hotel to get yourself a drink and at sunset when its beautiful you also have go find yourself a drink all the way up at the reception (which means you may miss the sunset) -The music - both background music in restaurants and "live" karoakee style music in evening is terrible particularly considering you are in Latin America -If you are not a drinker: alcoholic beverages and non alcoholic beverages cost the same which is ludicrous. To add to all this my underwear was stolen from my room. While I made a complaint to manager, she never even gave me any news back or any comments. On the upside: this is a very beautiful property with stunning views over Samana Bay and you may even see whales
Soggiorno di 8 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 2 mar 2024
Dear Mrs. First of all, we would like to thank you for taking the time to share your review of your stay at the Bahia Principe Grand Samana hotel.In relation to your comments, we offer our sincerest apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.

10/10 Eccellente

carlos

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property. Wonderful friendly staff. Room was clean and beautiful view. Overall great experience.
Soggiorno di 2 notti a febbraio 2024
Risposta di Annie Rijo , il giorno 1 mar 2024
Dear Mr. Carlos We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to have exceeded your expectations. We hope to have the opportunity to assist you again at Bahia Principe Grand Samana. Best regards

2/10 Terribile

Scarlett

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Algunos empleados horrible y expedía me vendió un paquete y en el hotel me salió otra cosa y tuve que pagar más dinero la experiencia fue horrible
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 29 feb 2024
Estimada Sra. Scarlett Lamentamos sinceramente cualquier confusión o inconveniente que haya experimentado durante su estadía en nuestro hotel. Nuestro objetivo es brindarle una experiencia excepcional, y estamos decepcionados de que no hayamos cumplido con sus expectativas en esta ocasión. Por favor, siéntase libre de comunicarse con nosotros directamente para que podamos abordar sus inquietudes y hacer todo lo posible para rectificar la situación.Afectuosos saludos

8/10 Buono

Pamela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The parking is located off site and the walk to the parking lot is dangerous, no sidewalk and poorly lit.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Cayacoa , il giorno 28 feb 2024
Dear Mrs. Pamela Thank you for sharing the review of your stay with us. Regarding your suggestions, we would like to inform you that we have forwarded your comments to the heads of the departments involved. In this way, we will be able to take the necessary measures to meet the expectations of our guests.Please receive our sincere apologies for any inconvenience you may have experienced. Kind regards,

6/10 Soddisfacente

Diosdado Soto

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e servizi
A lot of potential, but they need to invest in training, charge more and return to all inclusive concept
Soggiorno di 3 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Cayacoa , il giorno 28 feb 2024
Dear Mr. Soto Thank you for choosing us as your vacation destination Regarding your suggestions, we would like to inform you that we have forwarded your comments to the heads of the departments involved. In this way, we will be able to take the necessary measures to meet the expectations of our guests.Thank you for visiting us

8/10 Buono

Gilles

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Difficile de se faire comprendre: le personnel parle surtout espagnol et baragouine l'anglais, ce qui a causé plusieurs erreurs sur les services et la facturation. Pas de menu à la carte et de service aux chambre. Dans les : propreté impeccable, site de rêve en bord de mer, plage très agréable. Ne mérite pas son titre d'hôtel 5 étoiles: tout au plus 4 et même 3 1/2...
Soggiorno di 9 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 21 feb 2024
Cher Monsieur Gilles Nous apprécions le fait que vous nous ayez choisis comme destination de vacances, ainsi que vos commentaires et impressions sur l'expérience agréable que vous avez vécue lors de votre séjour dans notre hôtel. De même, nous vous présentons nos sincères excuses pour les désagréments que vous avez subis pendant votre séjour.Nous nous réjouissons de vous accueillir à nouveau. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

10/10 Eccellente

Fredy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fint
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 21 feb 2024
Dear Mr. Fredy Thank you for your comments, we are so glad to hear that you had a great stay with us. Hope we will have the chance to assist you again! Kindest Regards

10/10 Eccellente

Jhojany

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Surprisingly it was great. People were nice. Food was great.
Soggiorno di 3 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 21 feb 2024
Dear Mrs. Jhojany We want to thank you for choosing us as your vacation destination, as well as for taking the time to share your review of your stay with us. We also thank you for your comments and impressions about the pleasant experience you had during your stay at our hotel.Best regards

2/10 Terribile

Miguel

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Worst Resort in RD
Worst Bahia Principe resort, this hotel is NOTall inclusive and not advertised clearly when booking. We had to pay $70.00 daily just to be able to have lunch dinner and limited to only Presidente beer. Menu at the buffet and lunch was very limited and the service at lunch was terrible. Having to sign for everything is very annoying. Not going back ever.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 21 feb 2024
Dear Mr. Miguel We are sorry to hear that our new modality did not exceed your expectations and that the signing process was not to your liking and we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve . Kind regards

10/10 Eccellente

Simon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Gorgeous location and beautiful hotel. Staff are excellent and the beach is very nice. Pool is excellent. Food is OK...but what you would expect @ an All Inclusive so no complaints. Very reasonable price too. Not much to do at the hotel and the excursions are OK...whale watching, beaches, buggies etc. If you want peace and quiet it is a great choice.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 21 feb 2024
Dear Mr. Simon We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel.We hope to have the opportunity to welcome you again. Kind regards

6/10 Soddisfacente

Swinzle

Non mi è piaciuto: Servizi
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Tracey

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The service received from Rosa was terrible, I had to call Expedia to get assistance with computer charger I left in my room.
Soggiorno di 6 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 21 feb 2024
Dear Mrs. Tracey Regarding the assistance received, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be forwarded to the department involved so that corrective measures can be taken to avoid these types of incidents with future guests.On the other hand, we are glad to hear that you have received your charger.Kind regards

10/10 Eccellente

Gilbert

Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

YOMARIS

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
la propiedad esta hermosa , los servicios y la habitación vista al mar en un sueño
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations Bahia Principe Grand Samana , il giorno 13 feb 2024
Estimada Sra. Yomaris Agradecemos nos haya elegido como destino de sus vacaciones, nos alegra recibir sus elogios acerca de lo hermosa que es nuestra propiedad con hermosas vistas al mar, calidad y servicio recibido por parte de nuestros colaborares. Nos alegra haber hecho de su estancia memorable Esperamos tener la oportunidad de recibirles nuevamente Afectuosos saludos

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Me encantó todo , Su servicio al Cliente es excelente. Lo recomiendo al 100.
Risposta di Annie Rijo , il giorno 12 feb 2024
Estimada Sra. Melissa Agradecemos que nos hayan escogido como destino para sus vacaciones, así como sus comentarios e impresiones sobre la agradable experiencia que tuvieron durante su estadía en nuestro hotel.Esperamos recibirla nuevamente en Bahia Principe Grand SamanaSiempre a su disposición,Cordialmente

10/10 Eccellente

Breno

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel com vibe relaxante e super agradável. Os quartos são grandes e muito confortáveis. Tem café, chá, água de graça no quarto. E todos quartos tem vista para o pôr do sol. Todos funcionários muito prestativos. Tem uma praia privada muito boa.
Soggiorno di 2 notti a febbraio 2024
Risposta di Annie Rijo , il giorno 12 feb 2024
Caro Sr. Breno Obrigado por nos ter escolhido como destino de férias e pelos seus comentários, é para nós uma grande satisfação saber que gostou do nosso ambiente relaxante e amigável. Temos o prazer de oferecer quartos espaçosos e confortáveis, bem como pequenos pormenores como café, chá e água no quarto para garantir o seu conforto durante a sua estadia. Estamos orgulhosos por saber que ficou impressionado com as vistas do pôr do sol de todos os nossos quartos.Aguardamos com expetativa a oportunidade de o ajudar novamente. Com os melhores cumprimentos

10/10 Eccellente

Sean Gregory, Julian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Views, cleanliness, helpful staff and decent gym for the Caribbean
Soggiorno di 7 notti a febbraio 2024
Risposta di Annie Rijo , il giorno 12 feb 2024
Dear Mr. Grerory We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We look forward to welcoming you again at Bahia Principe Grand Cayacoa. Kind regards

10/10 Eccellente

Andre

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très très bien pour relaxer, très propre et un excellent service
Soggiorno di 7 notti a dicembre 2023
Risposta di Annie Rijo , il giorno 8 feb 2024
Cher M. Andre Nous vous remercions de nous avoir fait part de votre commentaire sur votre séjour. Des commentaires comme les vôtres nous motivent à continuer à fournir ce service de qualité qui nous caractérise, nous sommes heureux de savoir que vous avez passé un excellent séjour parmi nous. Nous espérons avoir l'occasion de vous accueillir à nouveau. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Eccellente

Serkan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Thank you for the fantastic time
Soggiorno di 6 notti a gennaio 2024
Risposta di Annie Rijo , il giorno 8 feb 2024
Dear Mr. Serkan Thank you for sharing the review of your stay with us, comments like yours are what motivate us to continue providing the quality service that characterizes us. We hope to have the opportunity to welcome you again. Kind regards

4/10 Scarso

JOSE

Viaggio di coppia
Ocean views from the balcony but i need to pay for lunch apart of the price that itnis a ripped off.
Soggiorno di 5 notti a gennaio 2024
Risposta di Annie Rijo , il giorno 8 feb 2024
Dear Mr. Jose Thank you for choosing us as your vacation destination, as well as for having shared the review of your stay with us, we are glad that you liked the magnificent view from the balcony of the room we have chosen for you. On the other hand, we regret that our new modality has not exceeded your expectations, we would like to inform you that we will take your comments into account for the improvement of our services. We hope to have the opportunity to welcome you again. Kind regards

10/10 Eccellente

Salomon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024