Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 377 su 701 recensioni" "
10 - Eccellente
377
Valutazione di 8 - Buono. 214 su 701 recensioni" "
8 - Buono
214
Valutazione di 6 - Soddisfacente. 55 su 701 recensioni" "
6 - Soddisfacente
55
Valutazione di 4 - Scarso. 28 su 701 recensioni" "
4 - Scarso
28
Valutazione di 2 - Terribile. 27 su 701 recensioni" "
2 - Terribile
27
9,0/10
Pulizia
9,0/10
Personale e servizio
8,0/10
Servizi
8,8/10
Condizioni e dotazioni della struttura
8,2/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
Shawn
Viaggio di coppia
10 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not terrible but our room stank and they said they would clean it and never did. Couldn’t place the smell and had to keep the window open the entire time. Hot tub out of order and pool dirty and cold. Area around the hotel has very little dining and no bars or entertainment. Homeless encampment across the road from the hotel. Not a safe area to walk after dark.
Shawn
Soggiorno di 4 notti ad aprile 2024
10/10 Eccellente
Enahi Morales
15 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved it
Enahi Morales
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris , il giorno 20 mar 2024
Enahi thank you very much for staying with us at the Candlewood Suites San Antonio Downtown. We love that you loved your stay and the 5 out of 5 rating. Hope to see you in April for Fiesta.
8/10 Buono
Edelmira
Viaggio con la famiglia
14 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s at a perfect location. We absolutely love staying here and will definitely be back again.
Edelmira
Soggiorno di 1 notte a marzo 2024
Risposta di Chris , il giorno 20 mar 2024
Edelmira thank you very much for sharing your experience at Candlewood Suites San Antonio Downtown with us and your continued patronage. We hope to see you for Fiesta 2024 in April.
2/10 Terribile
Sterling
6 mar 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
There was a tiny roach infestation. It was too late to move.
Sterling
Soggiorno di 1 notte a marzo 2024
Risposta di Chris , il giorno 20 mar 2024
Sterling very sorry to hear about your poor experience. Please allow us another opportunity in the near future to show that your stay is not our typical stay.
10/10 Eccellente
Vanessa
Viaggio con la famiglia
1 mar 2024
Ability to accommodate last minute booking
Vanessa
Soggiorno di 2 notti a febbraio 2024
Risposta di Chris , il giorno 20 mar 2024
Vanessa thank you very much for choosing Candlewood Suites San Antonio Downtown. We're happy to accommodate you last minute and hope to be there for you in the near future.
4/10 Scarso
Nicholas
Viaggio con famiglia e bambini piccoli
13 feb 2024
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Really disappointed with the stay here. To start AC wasn’t working and told no more rooms move(then magically found one after she saw herself ac not working after some hours but told I can move but can’t watch tv and no curtains), then not enough toilet paper, no chair (when asked for a chair for the desk told by front manager she doesn’t know where those are),main coffee machine stopped working next day and not fixed for entire trip, bed unstable as one of the legs of the bed was damaged ( they took some cardboard coasters and put under it. Now, seeing additional charge after leaving to my card for additional night(card was charged at check in for entire stay), waiting to see what happens. Chris the general manager seems helpful but still waiting to see the outcome.
Nicholas
Soggiorno di 2 notti a febbraio 2024
Risposta di Chris , il giorno 20 mar 2024
Nicholas thank you very much for sharing your experience with us, Sorry to hear that we failed to meet or exceed your expectations. I hope you will give us another chance in the near future.
10/10 Eccellente
Richard
Viaggio con la famiglia
11 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our room was clean, comfortable and well stocked. We stayed 2 nights and were very pleased with the hotel.
Richard
Soggiorno di 2 notti a febbraio 2024
Risposta di Chris , il giorno 20 mar 2024
Richard Thank you very much for staying with us during your visit to the Candlewood Suites Downtown San Antonio. We love the 5 out of 5 rating and the great review. Hope to see you soon!
6/10 Soddisfacente
sheila
26 gen 2024
sheila
Soggiorno di 1 notte a gennaio 2024
10/10 Eccellente
Brad
24 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Brad
Soggiorno di 3 notti a dicembre 2023
8/10 Buono
Eric
Viaggio con la famiglia
24 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Eric
Soggiorno di 1 notte a dicembre 2023
8/10 Buono
Viaggiatore verificato
18 dic 2023
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Viaggiatore verificato
Soggiorno di 1 notte a dicembre 2023
10/10 Eccellente
Alvaro
Viaggio di gruppo, Viaggio di lavoro
17 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very impressed!
AMAZING! Never been to a hotel with a FULL kitchen! Next time I’m bringing food to make!
Alvaro
Soggiorno di 2 notti a dicembre 2023
8/10 Buono
Fabian
Viaggio di coppia
25 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good
Fabian
Soggiorno di 2 notti a novembre 2023
Risposta di Chris , il giorno 25 nov 2023
Fabian,Thank you very much for staying with us at the Candlewood Suites San Antonio Downtown. We love the 4 out of 5 rating the the feedback you have provided.
2/10 Terribile
CATHRINE, COLUMBUS
Viaggio di gruppo
24 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is not a Candlewood suites but an extended stay. You dont get housekeeping AT ALL unless you stay 7 days. No staff on site at all hardly and they do not care about the guests at all.
CATHRINE
Risposta di Chris , il giorno 25 nov 2023
Catherine,Thank you for sharing your experience with us. I am very sorry to hear that you did not enjoy your stay with us. Candlewood is considered an Extended Stay type hotel. I have brought your feedback to the attention of my team so that everyone is on the same page. Full service cleaning is once a week, but if you need service in between that time to please inform us and we will take care of the guest.
10/10 Eccellente
ALONDRA DANARY
13 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelente hospedaje en general, no tuvimos ningún inconveniente. Nos encanto el hotel
ALONDRA DANARY
Soggiorno di 1 notte a novembre 2023
Risposta di Chris , il giorno 13 nov 2023
Alondra,Muchas gracias por los excelentes comentarios. Esperamos verle nuevamente en el futuro.
10/10 Eccellente
Maxi
30 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Maxi
Soggiorno di 1 notte a ottobre 2023
Risposta di Chris , il giorno 13 nov 2023
Thank you very much Maxi for the 10 out of 10 rating. We hope to see you soon in the near future.
10/10 Eccellente
Ramona
29 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ramona
Soggiorno di 1 notte a ottobre 2023
Risposta di Chris , il giorno 13 nov 2023
Ramona,Thank you very much for the 5 out of 5 rating. You have brightened up our day as we celebrate you and our service success.
2/10 Terribile
Rebecca, Brooklyn
Viaggio con la famiglia
30 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Upon entering, there was a police car at the beginning of the property. While I admire the safety precaution, it's presence made me feel as though we were not in a safe area. There were many stains on the bed frames.
Rebecca
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 11 set 2023
Rebecca, Thank you very much for sharing your experience with us. I'm very sorry to hear that we did not meet or exceed your expectations. I hope that you will give another chance to prove that your experience is not the norm.Yours in Service,Chris Scroggins
10/10 Eccellente
ROMAN
4 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Good
ROMAN
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 9 ago 2023
Thank you very much for the 5 out of 5 Roman. We appreciate you sharing your experience with us.
10/10 Eccellente
Cynthia
3 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cynthia
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 30 lug 2023
Thank you Cynthia!
4/10 Scarso
Michael N
Viaggio con la famiglia
1 giu 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
When we got there, there were people doing drive in the parking lot. We went into the lobby, and there wasn’t anyone there to check us in. We waited 15 minutes and someone finally showed up. The room was dirty and dusty.
Michael N
Soggiorno di 5 notti a maggio 2023
Risposta di General Manager, il giorno 8 giu 2023
Michael,Very sorry to hear about your poor experience with us. We hope you will consider giving us another try during a slower night.
2/10 Terribile
Michael
28 mag 2023
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Do believe what you read on hotels.com
They have it listed on hotels.com that there’s breakfast which is one of the main reasons I picked this place since there’s not restaurants in area. Really pissed me off. If breakfast is not included they really need to adjust the price could’ve save $100 staying next door that’s why I’m rating it so low. Oh and it’s $81 for your dogs
Michael
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 28 mag 2023
Michael,Very sorry to hear you had a bad. Thank you for sharing your experience with us.
10/10 Eccellente
Alexandria
Viaggio di coppia
28 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
staff was super nice and the hotel was very clean!!
Alexandria
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 28 mag 2023
Alexandria,Thank you very much for choosing to stay with us at the Candlewood Suites San Antonio Downtown. We love the 5 out of 5 rating and the great review!
10/10 Eccellente
Emanuel
23 mag 2023
Emanuel
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 23 giu 2023
Thank you very much!
8/10 Buono
Loretta
Viaggio di coppia
1 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed 2 nights, and we're used to having our room cleaned after the first night, we didnt get that here. No clean towels or bed made up. Other than that everything was good.
Loretta
Soggiorno di 2 notti ad aprile 2023
Risposta di GSM, il giorno 2 mag 2023
Thank you so much for taking the time to provide your feedback on your recent stay with us . We appreciate you!We do apologize for our cleaning services not being provide as what your are used to our property standard only gives full service once out of a full weeks stay. We do offer light services/ refreshes of the room upon request. We do hope to be able to serve you again in the future. We thank you again. Have a great day.
10/10 Eccellente
Jennifer
Viaggio con la famiglia
17 apr 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay
Great experience! We stayed in a suite and the room was beautiful and comfortable! We took an Uber to downtown San Antonio and enjoyed a nice walk back. The front desk staff were great! We were traveling from west to east coast and this was the best place we stayed!
Jennifer
Soggiorno di 1 notte a marzo 2023
Risposta di GSM, il giorno 22 apr 2023
Good Morning,Thank you for taking the time to share your experience here at the Candlewood Suites Downtown. We are very delighted you enjoyed your stay. We love making you feel comfortable and welcomed. Again, we thank you and we look forward to seeing you again soon. Have a blessed day!
8/10 Buono
MELISSA
26 mar 2023
Mi è piaciuto: Pulizia e personale e servizio
MELISSA
Soggiorno di 7 notti a marzo 2023
Risposta di GSM, il giorno 28 mar 2023
Thank you for taking the time to rate your experience here at the Candlewood Suites Downtown. We appreciate you. We do hope to serve you again in the future. Thank you and have a blessed day.
8/10 Buono
John, Houston
Viaggio con la famiglia
21 mar 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property was sufficiently distant from downtown that traffic wasn't a big issue. There were limited dining options nearby, although the unit did include a mini-kitchen and there was an HEB a short drive away. Staff unfailingly friendly. Well-stocked shop. Good-sized unit.
John
Soggiorno di 6 notti a marzo 2023
Risposta di GSM, il giorno 24 mar 2023
Thank you for taking the time to share your experience here at the Candlewood Suites Downtown. We appreciate you!We hope to see you again soon. Thank you have a great day!
8/10 Buono
Kory
Viaggio di coppia, Viaggio con la famiglia
28 feb 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
I appreciated the kitchenette room was spacious and clean
Kory
Soggiorno di 3 notti a febbraio 2023
Risposta di GSM, il giorno 1 mar 2023
Thank you for taking the time to share your experience here at the Candlewood Suites Downtown. We hope to see you again sometime in the future. Have a great day!
8/10 Buono
Viaggiatore verificato
Viaggio di lavoro
26 feb 2023
Mi è piaciuto: Personale e servizio e comfort della camera
Viaggiatore verificato
Soggiorno di 1 notte a febbraio 2023
Risposta di GSM, il giorno 27 feb 2023
Thank you for taking the time to rate your experience here at the Candlewood Suites Downtown. We appreciate you!
10/10 Eccellente
Toshiko
24 feb 2023
Toshiko
Soggiorno di 1 notte a febbraio 2023
Risposta di GSM, il giorno 25 feb 2023
Thank you for taking the time to give your rating on your experience here at the Candlewood Suites Downtown. We appreciate you!
10/10 Eccellente
Darrell
5 feb 2023
Darrell
Soggiorno di 1 notte a febbraio 2023
Risposta di GSM, il giorno 6 mar 2023
Thank you for taking the time to rate your experience here at the Candlewood Suites Downtown. We appreciate you!
8/10 Buono
Chris
Viaggio con animali domestici, Viaggio di coppia
20 gen 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was excellent, it was newly renovated, very comfortable with a kitchenette.
Chris
Soggiorno di 2 notti a gennaio 2023
Risposta di GSM, il giorno 20 gen 2023
Thank you for choosing the Candlewood Suites Downtown San Antonio as your choice of stay. We are very happy to see that you enjoyed your stay. We look forward to seeing you again soon.Again, thank you have a blessed day.
2/10 Terribile
Joy
18 gen 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ROACHES!!!!
I turned on the light upon entering my room and roaches scattered in the kitchen area. I immediately went back to the front desk and asked for another room on another floor. This was done, but not one word of apology was uttered for the filth or the inconvenience. Never ever again. DO NOT RECOMMEND.
Joy
Soggiorno di 1 notte a gennaio 2023
Risposta di GSM, il giorno 19 gen 2023
Thank you for choosing the Candlewood Suites Downtown San Antonio we appreciate you. We thank you for sharing your experience here at the Candlewood Suites. We do apologize for not meeting the cleanliness standard for your room and a proper apology was not given for the inconvenience. We hope to be able to serve you again in the future on better terms. We thank you again, wishing you a wonderful day.
10/10 Eccellente
KARINA GUEVARA
Viaggio con la famiglia
1 gen 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cómodo, facil acceso, limpio
KARINA GUEVARA
Soggiorno di 1 notte a dicembre 2022
Risposta di GSM, il giorno 6 gen 2023
Thank you for taking the time to share your experience here at the Candlewood Suites Downtown San Antonio. We appreciate you! We are delighted to know that you enjoyed your stay. We hope to serve you again sometime in the future. Have a wonderful day.
6/10 Soddisfacente
nicole
Viaggio di coppia
26 dic 2022
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The heater in my room worked fine for a few hours or so but then set off my smoke alarm at 3:45am and smelled of burning plastic. When I told the staff at the front desk, they asked if I was cooking something and did not move my room. I got to stay chilly the rest of the night until someone in the morning gave me a new room.
I was also told I couldn't use the hot tub outside because it was "too cold". I was surprised that I wasn't allowed to make my own decisions of when to use a working amenity I'm paying for.
The kitchenette was helpful and the location was close enough to downtown and the highway but I think the building needs some updates overall.
nicole
Risposta di GSM, il giorno 28 dic 2022
Good Morning,We would like to thank you for choosing the Candlewood Suites as your choice of stay. We appreciate you. We would like to apologize for any inconvenience that occurred during your stay. We will coach our agents on how to better handle situations that is accommodating to the guest. We hope to have you stay with us again sometime in the future. Again ,we thank you! Have a Happy New Year!
10/10 Eccellente
Julia
22 dic 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Easy no hassles
Great service. Comfy. Convenient.
Julia
Soggiorno di 1 notte a dicembre 2022
Risposta di GSM, il giorno 23 dic 2022
Thank you for choosing the Candlewood Suites San Antonio Downtown for your choice of stay. We appreciate you! We are happy to know everything went well during your stay and we hope to see you again soon. Thank you!
2/10 Terribile
carmen
Viaggio con la famiglia
10 dic 2022
Non mi è piaciuto: Pulizia e personale e servizio
Dirty room
the room was not cleaned There were no towels, dirty plates in the sink and dirty floor. Very disappointed
carmen
Soggiorno di 1 notte a dicembre 2022
Risposta di GSM, il giorno 14 dic 2022
We would like to thank you for sharing your feedback on your recent stay here at the Candlewood Suites we appreciate you. I would like to apologize to you for not meeting the cleanliness standard that we provide here at the Candlewood Suites. After further investigating the actions that were taken to accommodate you especially after seeing you stayed in the same room all night. It was mentioned that an apology was given and an offer to move rooms multiple times as well , but you decided you did not want to move rooms. When a call was received from you about having dirty towels in the room the agent offered to give you fresh towels which you declined as well. The agent at the time did give you points for the inconvenience to still accommodate you on the situation. Again, we apologize for your experience not being as expected and we hope that we have the opportunity to serve you again in the future. We wish you a Merry Christmas and a very Happy New Year!
10/10 Eccellente
Frank
21 nov 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very spacious room, clean, and friendly knowledgeable staff.
Frank
Soggiorno di 1 notte a novembre 2022
10/10 Eccellente
Gabriel
4 nov 2022
Gabriel
8/10 Buono
Cecilia
19 ott 2022
Cecilia
Soggiorno di 4 notti a ottobre 2022
10/10 Eccellente
Anthony
Viaggio con la famiglia
10 ott 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Anthony
Soggiorno di 1 notte a ottobre 2022
Risposta di Chris Scroggins, il giorno 11 ott 2022
Anthony,Thank you very much for choosing to stay with us at the Candlewood Suites San Antonio Downtown. We appreciate you taking the time to share your experience with us and giving us this perfect 10 out of 10.
10/10 Eccellente
Blanca
Viaggio con la famiglia
10 ott 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Blanca
Soggiorno di 1 notte a ottobre 2022
Risposta di Chris Scroggins, il giorno 11 ott 2022
Blanca,Thank you very much for choosing to stay with us at the Candlewood Suites San Antonio Downtown. We appreciate you taking the time to share your experience with us and love the perfect 10 out of 10 you've given us.
10/10 Eccellente
Jorge
Viaggio con la famiglia
4 ott 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The whole thing was great. We had free parking. But the rooms don’t get cleaned every day and u have to go get new towels everyday or go dry them at there laundry. We only stayed 2 days so not a big issues but it was just strange
Jorge
Soggiorno di 2 notti a settembre 2022
Risposta di GSM, il giorno 4 ott 2022
Thank you for taking the time to fill us in on how your stay went. We do apologize for not giving a daily refresh for your room as our standards for our hotel only wants us to provide any light services upon request. We do hope you will stay with us again in the future. Again, thank you for staying here at the Candlewood Suites Downtown. Have a blessed day.
8/10 Buono
Viaggiatore verificato
Viaggio con la famiglia
22 set 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Location location location
If I had been a lone woman pulling up at night, I don't know if I would have felt comfortable getting out of my car. Interior of hotel was very nice.
Viaggiatore verificato
Soggiorno di 1 notte a settembre 2022
Risposta di GSM, il giorno 23 set 2022
Thank you for taking the time to share your experience here at the Candlewood Suites Downtown. We appreciate you. We are please to know that you liked the interior of our hotel. We are apologetic if you felt you would not be if you were alone. We do have on site security at night, just to reassure you if you choose to stay with us again in the future. Again, we thank you for choosing the Candlewood Suites . Have a great day.
6/10 Soddisfacente
Veronica Gonzalez
Viaggio di gruppo
20 set 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent check in/check out- pool needed to be cleaner- Hot Tub broke- poor lighting in the bathroom mirror- great location to downtown-good coffee
Veronica Gonzalez
Soggiorno di 3 notti a settembre 2022
Risposta di GSM, il giorno 20 set 2022
We would like to thank you for sharing your experience here at the Candlewood Suites Downtown. We appreciate you!We do apologize for the hot tub not working properly we are on the job working towards getting it fixed. We are delighted that the customer service provided to you at checking and check out was to your standard. We hope to see you again in the future . Thank you again, have a great day.
4/10 Scarso
Duane
Viaggio con la famiglia
20 set 2022
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The hotel was overpriced. Jacob the front desk clerk, was slightly rude. Bathroom door would not latch in room 403. The tv remote would not work, called the front desk for them to say that he would send a technician up. Only to wait 3 hours and bring it down and get it switched out.
Duane
Soggiorno di 1 notte a settembre 2022
Risposta di GSM, il giorno 20 set 2022
We would like to thank you for sharing your experience here at the Candlewood Suites Downtown. We appreciate you.I would like to start by apologizing to you for not meeting your expectations a new remote for your tv should've been the first option given. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, have a great day.
4/10 Scarso
Jason
Viaggio di gruppo
23 ago 2022
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not great ... bad location
Run down, dirty, bad location (very inconvenient ... de-militarized ... staff terrifed after dark), hot tub doesn't work and was used as a toilet for an infant and toddler (staff didn't care), shower barely works, very loud (people, traffic, trains), no breakfast, wouldn't stay there again
Jason
Soggiorno di 2 notti ad agosto 2022
Risposta di gsm, il giorno 28 ago 2022
Good Afternoon,I would like to first start by saying thank you for taking the time to provide your feedback on your recent stay here at the Candlewood Suites Downtown. I do apologize for your stay here not being a pleasant one for you. Had we known of your concerns regarding your stay we would have definitely addressed them immediately. We do take all feedback very serious we will look into all issues you have pointed out . We do hope you to give our hotel another chance for us to show you that your unsatisfactory stay was an exception.. We again thank you for choosing the Candlewood Suites. Have a great day!
10/10 Eccellente
michael
Viaggio con la famiglia
26 lug 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
michael
Soggiorno di 1 notte a luglio 2022
Risposta di gsm, il giorno 9 ago 2022
Thank you for taking the time to provide us with your feedback on your stay here at the Candlewood Suites Downtown. We appreciate you!
We hope to see you again in the future.
10/10 Eccellente
Marleen
Viaggio con la famiglia
25 giu 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay!
Staff was so friendly and helpful when our room key got stuck. It was close to many things yet safe and super clean.
Marleen
Soggiorno di 1 notte a giugno 2022
Risposta di GSM, il giorno 28 giu 2022
Thank you so much for telling us about your experience here at the Candlewood Suites Downtown. We are glad to know your stay went well and we hope to see you again sometime soon.