Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 343 su 1003 recensioni" "
10 - Eccellente
343
Valutazione di 8 - Buono. 280 su 1003 recensioni" "
8 - Buono
280
Valutazione di 6 - Soddisfacente. 180 su 1003 recensioni" "
6 - Soddisfacente
180
Valutazione di 4 - Scarso. 104 su 1003 recensioni" "
4 - Scarso
104
Valutazione di 2 - Terribile. 96 su 1003 recensioni" "
2 - Terribile
96
7,8/10
Pulizia
8,0/10
Personale e servizio
6,8/10
Servizi
7,6/10
Condizioni e dotazioni della struttura
7,0/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Viaggiatore verificato
Viaggio di lavoro
23 set 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Struttura in ordine, camere larghe, pulite. La colazione è abbastanza ricca con diverse possibilità di scelta. Ottima struttura per chi è in viaggio.
Viaggiatore verificato
Soggiorno di 1 notte a settembre 2019
Risposta di Manager, il giorno 23 set 2019
Thank you for sharing this honest review and feedback about our hotel. We hope to see you again in the future.
6/10 Soddisfacente
Sayri
29 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Sayri
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Sayri, We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback you may have from your recent visit. We value your input and hope to welcome you back soon for an improved experience.
6/10 Soddisfacente
Everett
26 apr 2024
Shower door broke. Overpriced. Breakfast should be included.
Everett
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Everett,We appreciate your feedback and regret any inconvenience caused. Your comments will help us improve our services. For further assistance or to discuss your stay in more detail, please feel free to reach out to our management team. Thank you for sharing your experience with us.
6/10 Soddisfacente
Yolanda
23 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean and semi quiet. The dining was limited and the information was not relayed properly. In the room the info states breakfast and list times. When I arrived at 9:10 am, I was told that breakfast was over at 9 am but the information in the room and what was shared when checking in was 10 am. I only stayed at this hotel because of the breakfast offering over other places. Disappointing!
Yolanda
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 24 apr 2024
Hello Yolanda,We apologize for any confusion with the breakfast timings. We appreciate your feedback and will address this with our team for improvement. We strive to provide accurate information to all our guests. Thank you for choosing our hotel, and we hope you had an overall pleasant stay.
6/10 Soddisfacente
Yinelly
22 apr 2024
Mi è piaciuto: Pulizia
They didn’t give me a copy of my receipt. The shower flushed a yellow water when I opened it to shower.
Yinelly
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 24 apr 2024
Hello Yinelly,We apologize for any inconvenience caused during your stay. For a copy of your receipt, please contact our front desk directly. As for the issue with the shower, we recommend reaching out to our maintenance team so they can address your concerns promptly. Thank you for bringing this to our attention.
10/10 Eccellente
Adan
28 mar 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Staff was great but room a little dingy but a bang for your buck and I would say to get to the nos it was amazing most I payed for an Uber even after the event was $20 and getting there was about $10 I just wish security was a little better because there is a lot of homeless in the area but nevertheless a great experience and would book again!
Adan
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Adan,We appreciate your kind words about our staff and the value you found at our hotel. Your feedback about the room and security is duly noted for our continuous improvement. We're glad to hear you had an overall positive experience and hope to welcome you back soon.
10/10 Eccellente
Adriana
26 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was fast and kind
Adriana
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Adriana,We appreciate your feedback on our efficient and friendly team members. We hope to welcome you back for another pleasant stay soon.
6/10 Soddisfacente
Xotchil
Viaggio di coppia
25 mar 2024
Mi è piaciuto: Personale e servizio
Didn’t match picture description, I got two email stating that my reservation was cancelled. I had to call to make sure of what was going on. The Staff was very friendly and helpful.
Xotchil
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Xotchil, We are glad to hear that you found our staff to be friendly and helpful during your stay. As for the reservation issue, we apologize for any confusion caused and recommend reaching out to our management team for further assistance. Your feedback is valuable in helping us improve our services.
10/10 Eccellente
Fransis
4 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice staff
Fransis
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Fransis,We appreciate your kind words regarding our staff members and their service. Your satisfaction is our top priority, and we are delighted to hear that they left a positive impression. Our team works hard to ensure all guests have a pleasant stay. Thank you for acknowledging their efforts.
10/10 Eccellente
Alexander
3 mar 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Thank you
Alexander
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 mar 2024
Hello Alexander,We appreciate you taking the time to share your feedback with us. Your comments are important to us as we constantly strive to improve our services. Should you have any further concerns, please do not hesitate to reach out to our management team for further assistance.
8/10 Buono
Kristy
Viaggio di coppia
20 feb 2024
Mi è piaciuto: Personale e servizio
It was annoying that u get a non smoking room and people are outside smoking and drinking
Kristy
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello Kristy, We regret any inconvenience caused by other guests' actions. We recommend reaching out to our management team to address your concerns further. Our priority is to ensure all guests have a comfortable experience during their stay.
2/10 Terribile
Aylin
13 feb 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Do not recommend, nothing like the pictures
Aylin
Risposta di Manager, il giorno 14 feb 2024
Hello Aylin,Thank you for sharing your feedback. We apologize if your experience did not match your expectations. We aim to provide accurate representations of our property through our photos, and we understand the importance of transparency. We appreciate your input and will take it into consideration for future improvements.
10/10 Eccellente
douglas
Viaggio con la famiglia
5 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
douglas
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 gen 2024
Hello douglas,We're thrilled to hear that you had an excellent stay at our hotel! We genuinely appreciate your support and choosing us for your accommodation needs. Please don't hesitate to reach out if there's anything else we can assist you with in the future.
8/10 Buono
Cindi
4 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Surrounding area questionable.
Cindi
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 9 gen 2024
Hello Cindi,Thank you for sharing your feedback. We understand that personal preferences for the surrounding area may vary. We value all comments and will take them into consideration for future improvements.
10/10 Eccellente
Francisco
Viaggio di gruppo
1 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Francisco
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Francisco,Thank you so much for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future.
10/10 Eccellente
Esther
31 dic 2023
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Esther
Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 2 gen 2024
Hello Esther,Thank you for choosing our hotel for your recent stay. We appreciate your perfect rating and are thrilled to know that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back in the near future.
10/10 Eccellente
Musa
22 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Musa
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 24 dic 2023
Hello Musa,We are thrilled to hear that you had a fantastic stay with us! Our team is dedicated to providing exceptional service, and we are delighted that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another amazing experience!
10/10 Eccellente
Mario
21 dic 2023
Mario
Risposta di Manager, il giorno 9 feb 2024
Hello Mario,Thank you for choosing to stay with us and for your excellent rating! We are delighted to hear that you had a great experience at our hotel. If you have any further suggestions or comments, please feel free to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.
6/10 Soddisfacente
Laura
11 dic 2023
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Armed security check-in for breakfast, which was miminal at best and horrible tasting water...
Laura
Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 13 dic 2023
Hello Laura, Thank you for sharing your feedback with us. We appreciate your comments regarding the breakfast experience and water quality. We apologize for any inconvenience caused during your stay. We value your input and will forward it to the relevant department for further review.
4/10 Scarso
Aurelia
3 dic 2023
Aurelia
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 24 dic 2023
Hello Aurelia,We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We always strive to provide exceptional service and would appreciate any specific feedback you have so that we can address any issues. Please reach out to our team directly so that we can ensure your concerns are resolved. We hope to have the opportunity to better serve you in the future.
10/10 Eccellente
Wayne
30 nov 2023
Wayne
Soggiorno di 3 notti a novembre 2023
Risposta di Manager, il giorno 22 dic 2023
Hello Wayne,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide excellent service and ensure our guests have a memorable time. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another remarkable stay!
8/10 Buono
Anna
Viaggio di coppia
22 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Complementary breakfast some stuff was broken but it was good the place was clean quite and comfortable
Anna
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 25 nov 2023
Hello Anna, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our clean, quiet, and comfortable accommodations during your stay. We apologize for any inconvenience caused by the broken items and appreciate your understanding. We value your feedback and hope to welcome you back in the future for an even better experience.
10/10 Eccellente
Christopher
Viaggio con la famiglia
22 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Christopher
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 24 nov 2023
Hello Christopher,Thank you for choosing our hotel for your stay! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.
10/10 Eccellente
Paul
21 nov 2023
Paul
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 24 nov 2023
Hello Paul,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
6/10 Soddisfacente
Viaggiatore verificato
20 nov 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Our experience wasn’t too great..
The experience wasn't so great.. The bed and floor squeaked. Our official day there was no running water from around 10am-3pm which did suck because we got in late so we slept in, otherwise we’d of showered earlier if we had known.. and it was ridiculous as we couldn’t flush the toilet either.. we had to wait around 3:30pm even though we were told it would be off from 10am-11am. They shut the water off because they were trying to fix a leak and I’m assuming they did it around that time because check out was at 11am and check in at 3pm, but they did not consider those who paid for 2 nights.. Also our key was inactive even before check out time.. :(
Viaggiatore verificato
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 21 nov 2023
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the maintenance work on the water supply. We understand the frustration of not being able to shower or flush the toilet during that period. Our check-out and check-in times are set to accommodate the majority of our guests, and we regret any inconvenience this may have caused you. We apologize for the issue with your key and will address this with our team. We appreciate your feedback and will use it to improve our service.
10/10 Eccellente
Leo
Viaggio di gruppo
19 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Leo
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 22 nov 2023
Hello Leo,Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear that you had such a positive experience at our hotel. It's always our goal to exceed our guests' expectations, and we're glad we could do that for you. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.
2/10 Terribile
Judith
19 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not good
Judith
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 21 nov 2023
Hello Judith, Thank you for bringing your experience to our attention. We apologize for any inconvenience you may have encountered during your stay. We value your feedback and will use it as an opportunity for improvement.
2/10 Terribile
karla
18 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
karla
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 21 nov 2023
Hello karla, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.
8/10 Buono
Grace
16 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They did not have a cart for me to transport my luggage from the sign-in desk to my room. My friend that dropped me off had to take me to my room, which was inconvenient as he was in a hurry due to other issues he had to deal with.
Grace
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 18 nov 2023
Hello Grace,Thank you for sharing your recent experience with us. We apologize for any inconvenience caused by the unavailability of a luggage cart during your stay. Your feedback is valuable, and we apologize for any inconvenience this may have caused. Your comments will be addressed with our team for further improvement. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.
2/10 Terribile
Viaggiatore verificato
14 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terminate the lady that works day shift at the front desk.
The day shift lady at the front desk ruin the whole trip. She deserves to be terminated for having such a horrible attitude. They claim to be dog friendly they charged me for my support dogs and I couldn't even get dog bags to pick up their poop I had to use tissue paper from the room ridiculous asked five times.
Viaggiatore verificato
Soggiorno di 4 notti a novembre 2023
Risposta di Manager, il giorno 16 nov 2023
Dear Guest,We truly appreciate your feedback regarding your recent stay. Our hotel values excellent customer service and we apologize for any inconvenience you experienced with our front desk personnel. However, we kindly request you to send your concerns directly to our management team for a proper investigation and resolution. Thank you for bringing this to our attention as we continuously strive to improve our services.
8/10 Buono
Juan
12 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Juan
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 14 nov 2023
Hello Juan,Thank you for sharing your high rating about your recent stay with us. We apologies if there are any inconveniences you had encountered. We look forward to hosting you again.
10/10 Eccellente
Sophia
11 nov 2023
Sophia
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 12 nov 2023
Hello Sophia,Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a great stay at our hotel. We strive to provide exceptional service and a comfortable experience for all our guests. We truly appreciate your feedback and hope to welcome you back in the future for another excellent stay.
10/10 Eccellente
Janice
9 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Safe and quiet
We had a very pleasant stay here. Big room. Non smoking and clean
Janice
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Janice,Thank you for choosing our hotel for your stay. We're glad to hear that you enjoyed your spacious and clean non-smoking room. We appreciate your positive feedback and hope to have the pleasure of welcoming you again in the future.
10/10 Eccellente
Denise
9 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Denise
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Denise,Thank you for taking the time to leave feedback. We appreciate your rating and are delighted to hear that you had a fantastic experience during your stay with us. It was our pleasure to have you as our guest and we hope to welcome you back in the future for another memorable stay.
6/10 Soddisfacente
Regina
Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
8 nov 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura
Our stay was meh... it was ok.
Pros: Good for its value. Breakfast was ok.
Cons: The bed was very firm. The shower was hard to adjust hot and cold. The outlet to the refrigerator looked melted - we left a note for housekeeping in case of fire hazard. Rooms need updating, popcorn ceiling wasn't nice to look at.
Regina
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Regina, Thank you for taking the time to share your feedback with us. We appreciate your acknowledgement of the value we offer and the satisfactory breakfast experience. We apologize for any inconvenience caused by the firm bed and the shower temperature adjustment. Your note regarding the refrigerator outlet has been shared with the appropriate departments for their attention. We appreciate your comments on the room's appearance, and we have noted your suggestion for updating. Your input is valuable in helping us make improvements.
8/10 Buono
Damian
5 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A nice place to stay, rooms are very clean, it’s a safe area, there’s restaurants near by the hotel so driving won’t be as much.
Damian
Risposta di Manager, il giorno 8 nov 2023
Hello Damian,Thank you for choosing to stay with us and for your kind review. We appreciate your feedback on our clean rooms and the convenient location of nearby restaurants. We strive to provide a safe and enjoyable experience for our guests. We hope to see you again soon for another pleasant stay.
4/10 Scarso
Zachary
Viaggio di lavoro
5 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was hair on two of the towels when I walked and a cigarette burn in the blanket
Zachary
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 7 nov 2023
Hello Zachary, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Your feedback is valuable, and we will address this with our housekeeping team to ensure this is not repeated. We strive to provide a clean and comfortable stay for all our guests.
10/10 Eccellente
Kevin
Viaggio di gruppo
3 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was so nice and made check in and out easy
Kevin
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 4 nov 2023
Hello Kevin,Thank you for your review! We're delighted to hear that our staff provided you with excellent service during your stay and that the check-in and check-out process was smooth. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.
2/10 Terribile
Yas
1 nov 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff service was excellent. But, my first room was not cleaned yet. I got a replacement room and there’s no towels at all.
Yas
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 3 nov 2023
Hello Yas, Thank you for your feedback regarding our excellent staff service. We apologize for the oversight with the cleanliness of your first room. We appreciate your patience and cooperation in accepting the replacement room. Regarding the lack of towels, we apologize for the inconvenience caused. We are constantly working to improve our services and ensure a pleasant stay for all guests.
6/10 Soddisfacente
Claudia
29 ott 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura
Claudia
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 31 ott 2023
Hello Claudia,Thank you for your exceptional rating! We're thrilled to hear that your stay exceeded expectations. It's always our goal to provide outstanding service and a comfortable experience for our guests. We hope to welcome you back in the future for another memorable stay.
4/10 Scarso
Jordan
Viaggio di gruppo
28 ott 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Jordan
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 31 ott 2023
Hello Jordan,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that overall, you had a good experience. We apologize for any inconvenience you may have encountered and appreciate your understanding. We hope to welcome you back in the future and provide an even better experience.
10/10 Eccellente
Ayodele
24 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ayodele
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 27 ott 2023
Hello Ayodele,Thank you for your perfect rating! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future.
10/10 Eccellente
Rosemary
Viaggio con la famiglia
22 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rosemary
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 25 ott 2023
Hello Rosemary,Thank you so much for your incredible rating! We're thrilled to have exceeded your expectations and hope to welcome you back again soon.
8/10 Buono
Bryan
22 ott 2023
Bryan
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 12 nov 2023
Hello Bryan,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and are glad to hear that you enjoyed your overall experience at our hotel. We apologize for any inconvenience you may have encountered and we take your comments seriously. We strive to provide exceptional service to all of our guests and will take your feedback into consideration for future improvements.
4/10 Scarso
Rosa, Merced
Viaggio con la famiglia
21 ott 2023
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good Place The Only Thing We Didn’t Like Is The Cleanliness Of The Room
Rosa
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 9 dic 2023
Hello Rosa, Thank you for your feedback. We appreciate your comment regarding the cleanliness of the room and we apologize for any inconvenience caused. We will share this with our housekeeping team to ensure we enhance our cleaning standards.
4/10 Scarso
Rebecca
18 ott 2023
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I specifically called to be sure the pool was open, I was told it is, I arrived and closed, i chose this place because of pool and location, I could have paid less for a place with no pool. No offer to match. That price.
Rebecca
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 20 ott 2023
Hello Rebecca ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
2/10 Terribile
Maritza
Viaggio con la famiglia
17 ott 2023
Non mi è piaciuto: Servizi
I try to do a late Ck in they wanted to charge basically another day of staying, housekeeping knock and 10 min later a security guard asked if we were leaving already. Bad experience will not stay there again
Maritza
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello Maritza, We apologize for the inconvenience you experienced during your stay. Please accept our apologies and rest assured that we will address the issues with our staff to ensure a better experience in the future.
6/10 Soddisfacente
John
Viaggio di lavoro, Viaggio con la famiglia
15 ott 2023
Non mi è piaciuto: Servizi
Thankfully it was a 1 night stay. I definitely wouldn’t stay more than a night. Unsanitary. Inside the frig was an open can of coke. Bathtub wasn’t clean. You get what you pay for.
John
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Hello John, We apologize for any inconvenience you encountered during your stay. Our housekeeping team has been notified of your concerns and will ensure a thorough inspection of the room. Thank you for your feedback.
8/10 Buono
Randy
9 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Randy
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 11 ott 2023
Hello Randy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
4/10 Scarso
T
Viaggio con la famiglia
1 ott 2023
Non mi è piaciuto: Personale e servizio e comfort della camera
Embarrassing
Check in was an incredible disaster. The room smelled so much of smoke that my jacket took on the smell. The continental breakfast at 6:00 a.m. consisted of no fruit, no bagels, no water, no yogurt. And for that I paid $190. It was my 7th hotel night in 10 days, and by far the most embarrassing for the chain.
T
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 3 ott 2023
Hi T,I sincerely apologize for your experiences; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.