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Recensioni per DoubleTree by Hilton Hotel San Diego - Mission Valley

4 out of 5
DoubleTree by Hilton Hotel San Diego - Mission Valley
7450 Hazard Center Dr, San Diego, CA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 484 su 1002 recensioni" "
Valutazione di 8 - Buono. 219 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 155 su 1002 recensioni" "
Valutazione di 4 - Scarso. 71 su 1002 recensioni" "
Valutazione di 2 - Terribile. 73 su 1002 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Harmeet

Great overall experience. Convenient location.
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Matt

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to restaurants
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 16 mag 2024
Dear Matt,Thank you for taking the time to provide your review of DoubleTree by Hilton Hotel San Diego - Mission Valley. It is wonderful to hear you enjoyed our convenient location and had a great time! We look forward to you staying with us again soon.

10/10 Eccellente

marco antonio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Servicio, Limpio, buenas instalaciones, ubicacion
Soggiorno di 4 notti a maggio 2024
Risposta di General Manager, il giorno 16 mag 2024
Dear Marco,Thank you for your terrific review! We are delighted you chose to stay with us at DoubleTree by Hilton Hotel San Diego-Mission Valley. Your compliments regarding our high levels of cleanliness and service are greatly appreciated. It was our pleasure having you as a valued guest, and we look forward to seeing you again soon!

4/10 Scarso

Michael

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Paid for a room for fhe night that was 300 , checked in late due to my arrival time. Also when checked into room the rooms balcony was screwed in , then the heat in the room was extremely hot, the air conditioning didn’t work , that took up to a 1 hr have the technician came up and couldn’t fix it cause it was time for him to leave .. then I had to request to be switched the first time but they told me to wait to see if the issue can get resolved, I asked the second time and I had to go downstairs to get the new room key, pretty much my experience wasn’t the best , didn’t get to enjoy the hotel
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 15 mag 2024
Dear Michael,Thank you for sharing your experience. We regret to hear about the issues you encountered with the room temperature and the balcony. We're committed to ensuring a comfortable and enjoyable experience for all our guests, and we'll use your feedback to improve our service. We hope to have the opportunity to better serve you in the future.

8/10 Buono

Douglas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We enjoyed the cleanliness of the hotel and the ease of getting around.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 14 mag 2024
Dear Douglas,Thank you for staying with us during your time in San Diego! We are delighted our dedication to providing cleanliness and comfort left a memorable impression on you, and we appreciate you mentioning our convenient location as well. It was truly a pleasure having you here, and we hope you return soon!

8/10 Buono

Sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The lobby kinda smelled like sewer gas limited parking which was expensive per day
Soggiorno di 3 notti a maggio 2024
Risposta di General Manager, il giorno 14 mag 2024
Dear Sharon,While we are happy to receive your positive rating, we take the comments in your review seriously. Rest assured, we will be sure to relay your concerns to our team to ensure we are meeting our high standards of guest satisfaction going forward and to remedy any inconvenience regarding odor that you had. It was a pleasure hosting you at DoubleTree by Hilton Hotel San Diego - Mission Valley, and we look forward to seeing you again in the future.

10/10 Eccellente

steph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Oscar

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Excelente ubicación, habitaciones amplias, todo limpio.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 12 mag 2024
Dear Oscar,We're delighted to hear that you enjoyed your stay with us! Thank you for your kind words about our excellent location, spacious rooms, and cleanliness. We're thrilled to have provided you with a positive experience, and we hope to welcome you back again soon.

10/10 Eccellente

Angie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Marco

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Location for my work
Soggiorno di 2 notti a maggio 2024
Risposta di General Manager, il giorno 12 mag 2024
Dear Marco,Thank you for sharing your experience at DoubleTree by Hilton Hotel San Diego - Mission Valley. We're thrilled that you found our location convenient for your work. Having you stay with us was a pleasure, and we look forward to welcoming you back for another productive visit!

4/10 Scarso

Amélie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Senteur d’humidité dans ma chambre. Le stationnement n’est pas inclus donc ça ajoute 37$ us tx chaque nuit.
Soggiorno di 6 notti a maggio 2024
Risposta di General Manager, il giorno 9 mag 2024
Dear Amélie,Thank you for being our guest and sharing your feedback. We apologize for any odor concerns you had during your visit. Rest assured, we will relay your concerns to our team to ensure we are meeting our high standards of guest satisfaction going forward. Also, please know that most full-service hotels charge for parking in this market, and we are competitively priced. Nevertheless, it was a pleasure having you here, and we hope to have the chance to welcome you back and change your perceptions in the future.

10/10 Eccellente

kelly

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The people were awesome, they got a quick check-in, parking close, close to the tram and shopping.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 9 mag 2024
Dear Kelly,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley and for sharing your delightful five-star review. We are thrilled that our amazing team, convenient parking, and great location helped you have a wonderful stay. It would be an honor to welcome you back on future trips to our area.

8/10 Buono

Jorge

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to a mall, the zoo and sea world.
Soggiorno di 4 notti a maggio 2024
Risposta di General Manager, il giorno 7 mag 2024
Dear Jorge, Thank you for sharing your feedback with us. We're glad to hear that you appreciated our convenient location, and we hope you had a pleasant stay overall. We look forward to welcoming you back soon!

4/10 Scarso

Ana Cristina

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
They didn’t clean our room
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Ana,We appreciate your thoughts regarding your recent stay. We're very sorry to hear we fell short of meeting your expectations and that you were disappointed your room was not cleaned. Our front desk team is always available and happy to help with any amenities you may require, and to ensure housekeeping services your room. Thank you for your valuable feedback, and given the opportunity, we would like to provide the stay you were hoping for.

8/10 Buono

Tia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice stay. Great cookies.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Tia,We want to start by thanking you for leaving your feedback, which helps us grow as a destination. We're pleased you enjoyed your stay with us, as well as our delicious, free cookies. Please let us know if there is anything we can do to make your next visit a five-star visit.

10/10 Eccellente

ANGEL, guadalajara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente ubicación y muy bien conectado
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Angel,Thank you for your positive feedback! We're delighted to hear that you found our hotel's location excellent. Your satisfaction is our priority, and we hope to welcome you back to DoubleTree by Hilton Hotel San Diego - Mission Valley for another great stay in the future!

6/10 Soddisfacente

Nikkolas

Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Fernanda

Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Miriam

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
La verdad las instalaciones no están como las fotos que muestran y las alfombras súper sucias, está algo descuidado. Sin embargo la atención del personal increíble.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 26 apr 2024
Dear Miriam,We're sorry to hear that the condition of our facilities did not meet your expectations. Your feedback about the cleanliness is noted, and we will work diligently to address these issues. We're glad to hear that you found our staff's service to be exceptional, and we appreciate your understanding. Thank you for sharing your experience with us.

10/10 Eccellente

Luis Alberto

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente precio / calidad
Soggiorno di 5 notti a febbraio 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Luis,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel San Diego - Mission Valley. Impressing every guest with a wonderful experience is always a top priority, so we're thrilled that was the case for you. It was a pleasure to host you, and we hope you'll choose to visit us again soon.

6/10 Soddisfacente

Jenny

Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Renee

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Keith

Viaggio di gruppo
Likes: Hotel was located near the highways and a lot of amenities were closet by (restaurants, grocery and department stores, etc.). Everything was fairly sufficient. Rooms were quite large. Easy to check in. On-site cafe which had a few things in stock in addition to drinks and snacks one may need. Lobby was welcoming and updated. Dislikes: As mentioned in previous posts the do seem to charge for everything, even the 2 bottles of water that appear complimentary ($4.25 USD). The area around the hotel seems a bit sketchy, so much so that it we didn't feel safe walking 10 mins to Fashion Valley Mall but that is subjective. Parking is $37 USD a day which seems on the high end but we knew that prior to booking.
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Keith,We appreciate you taking the time to share your thoughts regarding your recent stay. We're glad to hear you enjoyed our spacious accommodations and efficient check-in service, as well as welcomed the convenience of our onsite cafe. However, we're sorry you were disappointed with aspects of your stay and some of the charges associated with your visit; while these are posted online to ensure you are aware prior to your arrival, we will certainly pass your feedback along. We're grateful for your comments, and we hope to have the opportunity to exceed your expectations the next time you're in the area.

2/10 Terribile

Tehmina

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Worst!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Tehmina,Thank you for being our guest. It's disappointing to read your comment, and we're sorry your stay wasn't what you expected. Our team always welcomes feedback, so we encourage you to share additional details on how we could improve. We hope to have a chance to transform your opinions.

2/10 Terribile

Heidi

Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Kasra

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It was bad
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Kasra,Thank you for taking the time to leave a review. We apologize for any dissatisfaction you experienced during your stay, and we encourage you to reach out to us so we can address any lingering concerns. We're always available to assist our valued guests, and we look forward to hearing from you soon.

10/10 Eccellente

Cynthia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Olga

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
La limpieza de las habitaciones debe de ser diaria así como la amabilidad de algunos empleados para con los huéspedes debe de ser fundamental.
Soggiorno di 5 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Olga,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again.

10/10 Eccellente

Daniel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good quality of service.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Daniel,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel San Diego - Mission Valley. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Eccellente

Diane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Susan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The parking fee of $37 was too much. We also had problems with the keys not working.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 2 apr 2024
Dear Susan,Thank you for your review. It was a pleasure having you stay with us during your time in San Diego, and based on your rating, it seems you enjoyed your overall experience. That said, we'll be sure to discuss the issue with the door keys internally to determine ways of improving in this respect. Please know regarding our parking fee that we work to maintain pricing similar to the surrounding area, though we understand your displeaure. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

10/10 Eccellente

Marco Antonio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy buena ubicación, y excelente servicio del restaurante.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 2 apr 2024
Dear Marco,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley! We're glad our location worked well for your trip and that you appreciated the fantastic dining service. Please come see us again the next time you're in town.

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 2 apr 2024
Dear Andrea,Thank you for your perfect rating! It was a pleasure to have had you as a guest, and we look forward to welcoming you back to DoubleTree by Hilton Hotel San Diego - Mission Valley very soon.

10/10 Eccellente

Christina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 2 apr 2024
Dear Christina,Thank you for your compliments on our beautiful property! We're glad you enjoyed your visit, and we look forward to hosting you again at DoubleTree by Hilton Hotel San Diego - Mission Valley.

10/10 Eccellente

Cesar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Muy bien ubicada zona tranquila
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Cesar,Thank you so much for taking the time to share your thoughts on your recent stay at DoubleTree by Hilton Hotel San Diego - Mission Valley. Location is one of the most important aspects of any trip, so we’re glad you could experience all the convenience ours affords our guests! It was truly a pleasure having you here, and we hope you return soon.

6/10 Soddisfacente

stephen

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Great service but had some issues with my room morning of check out.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 16 mar 2024
Dear Stephen,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their efforts. Please accept our apologies, however, for any issues with your room. We hope these were promptly resolved, and we look forward to your next visit.

2/10 Terribile

Faridah

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Dodgy
Risposta di General Manager, il giorno 8 mar 2024
Dear Faridah,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual high standards, and we will share it with our team to enhance our guests' experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.

4/10 Scarso

Tamarah

Non mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a febbraio 2024

2/10 Terribile

Benjamin

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Watch out for hidden fees. $37 to park and no free internet
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 6 mar 2024
Dear Benjamin,It is unfortunate you were disappointed with your experience. Your feedback is valuable to our team and will guide our efforts to improve and ensure better future stays. Thank you for your time.

6/10 Soddisfacente

Letithas

Mi è piaciuto: Pulizia e personale e servizio
The customer service was great. There was an odd smell when you first walk in. My bedding should have not been used, the duvet was lumpy where the filling was balled up. They did provide another blanket. The bed wasn't very comfortable 😕 my overall stay was ok. I will probably not chose this hotel for a future stay.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 5 mar 2024
Dear Letithas,Thank you for acknowledging our excellent customer service. However, we regret any inconvenience caused by aspects such as the bedding in your room. Your comfort and satisfaction are important to us, and we'll use your feedback to guide our improvement. We hope you might reconsider and give us another opportunity to exceed your expectations in the future.

6/10 Soddisfacente

Nina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The manager, Nepolian was very rude to us, making faces and talking about us to other staff members while we were in the vicinity. There was a much better way to handle the situation.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Nina,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

2/10 Terribile

Abdulaziz

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e servizi
I dont like to say this is my first time i had a bad experience with this hotel. First of all, take more time to check-in. Secondly, the gave me queen Room not king Room, when I picked up the from the website was king Room not queen, and no one helped me with it. Can you please guys find out and let me know what I should do next time. Third, they change me same price of king Room and this is not right. Thank you
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Abdul,Thank you for your feedback. Please accept our apologies for any confusion with your reservation and for any delays during check-in. On occasion, reservations made via third-party sites do not sync properly in our system. We appreciate your patience, and we hope to see you again the next time you're in the area.

10/10 Eccellente

Gabriela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo perfrcto
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 28 feb 2024
Dear Gabriela,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley! Your satisfaction is our top priority, and we can't wait to welcome you back for another flawless experience in the future!

8/10 Buono

Aloys

Soggiorno di 5 notti a febbraio 2024

10/10 Eccellente

Joshua

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay in a great room and great area, would stay again!
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 22 feb 2024
Dear Joshua,Thanks so much for this lovely review of DoubleTree by Hilton Hotel San Diego - Mission Valley! We're delighted you enjoyed your stay. Come back and see us anytime.

8/10 Buono

Rowena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024

8/10 Buono

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is quite lovely. Updated and cute. Clean. Staff is very nice.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 22 feb 2024
Dear Sharon,Thank you for taking the time to share your thoughts with our team. We are thrilled that our team made a positive impact on your stay with us. It will make them glad to know that you appreciate our high standards of cleanliness. Having you as a guest was an absolute pleasure, and we look forward to welcoming you back.

10/10 Eccellente

Antoinette

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Matthew

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lots of homeless people walking nearby and feeling unsafe to walk to nearby shops and restaurants.
Soggiorno di 6 notti a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear Matthew,While we thank you for being our guest and sharing your feedback, we are disappointed that you had concerns during your stay. Please know that the safety of our guests is our top priority, and we have several safety measures in place to help ensure the comfort and safety of all. Please know we are always working to improve and hope we have another opportunity to welcome you back and impress you further.

4/10 Scarso

Bruce

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a febbraio 2024