I asked the person checking me in TWICE the amount I would be charged. He acted as if I were a bother. BOTH times he reassured me only $16 would be charged. I had a reservation the next day using the card that I gave him and had I known I would be out $100 and not $16, I would have used a different card. He lied straight to my face about what I was going to be charged.
I have NEVER stayed somewhere that gave me an accessible room without telling me before I go up to the room. I shared a room with my teenage son. Having a bathroom door that does not completely shut with the ability to lock, is absolutely unacceptable. The door slid and did not fully slide closed. There was still an opening. Again, unacceptable. The mirror, sink and counter were outside of the bathroom. This was a major inconvenience.
The hotel dismissed my issues completely & wouldn’t change our room. We cut our trip early and went home early because my teenage son was so uncomfortable. Do not ever ever stay here. The management is inept and were not available over the weekend, their busiest time.