Esterni

Recensioni per Hampton Inn & Suites San Francisco-Burlingame-Airport South

3 out of 5

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 514 su 1004 recensioni" "
Valutazione di 8 - Buono. 293 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 109 su 1004 recensioni" "
Valutazione di 4 - Scarso. 48 su 1004 recensioni" "
Valutazione di 2 - Terribile. 40 su 1004 recensioni" "

8,8/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Gary

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Average Hampton Inn but next to runway and inadequately sound proof for this location. Planes do not stop after 11 at this airport either. They are long overdue in upgrading their breakfast too.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Carlo

Non mi è piaciuto: Servizi
Front desk would not connect me to my wife. WiFi in the room was not working so she could not call me and I was anxious to get through after she missed her flight and was diverted through the US. It should be pointed out that the reservation was in my name. The front desk person clearly showed zero interest in helping me. I just wanted to see if she made it safe and sound. Are we really at the point when there is no willingness to help?
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Andrew

Viaggio di lavoro
Mi è piaciuto: Pulizia
This is an airport hotel but the shuttle service is severely limited in times available. The morning times don’t even run through checkout. My in room coffee machine was broken and still had water in it from the last guest. It’s fine for what it is but that’s average.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Erika

Mi è piaciuto: Servizi
💯 safe clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 14 apr 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

2/10 Terribile

Michelle

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
To say this hotel is a mess would be an understatement. I communicated to the hotel via the Expedia chat thing that we would need a shuttle when we arrived from overseas. I called the hotel when we landed and confirmed where to go to catch the shuttle. We stood out in the cold for 35 minutes, no shuttle. The other hotel shuttles all came by twice. So, we used Uber to get there $55 for a 2 mile trip. Then, when we checked in we were given a different room than the one I chose when I check in on the app. I had chosen a room on the first floor because I was traveling alone with an 8 year old and two oversized suitcases. I didn’t want to have to maneuver them all through the hallways and elevators. Why allow me to choose a room on the app if you’re going to give it to someone else? Once I managed to get everything to my room, I found that the toilet would not flush. I called the front desk and was told I was probably flushing it too fast. I wasn’t. I took the lid off and could see that the flusher was literally not connected to anything. I took a photo but there isn’t a place here to submit it. The front desk said they didn’t have anyone there to fix it and no other rooms so just to use it and they would fix it in the. Are you kidding me? Suffice it to say that I would not recommend this hotel in any way, shape, or form. Having a working toilet in the room is a pretty low bar and they didn’t even reach that.
Soggiorno di 1 notte ad aprile 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

8/10 Buono

Gregory

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and comfortable for an overnight stay
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
Thank you for providing feedback on your recent experience with us. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

6/10 Soddisfacente

Holly

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Location to airport is good, but no shuttle to airport as advertised. Had to take a $25 uber for a 4 minute ride on return. Breakfast was minimal and unedible. Plus when we arrived at airport, called hotel for "advertised" shuttle, told every half hour. Waited one and onehalf hour, no shuttle. Had to take one to hotel down the street. When arrived at the hotel, found out shuttle only runs limited times of day. Very unhappy with this hotel. Stay across the street at Marriott.
Soggiorno di 1 notte ad aprile 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. If you give us a chance to earn back your trust, I can assure you that your stay will be more comfortable one. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of. We look forward to welcoming you back to the hotel in the near future.

10/10 Eccellente

Judith

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 Buono

Sheryl

Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Maggie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Yummy warm cookie at the front desk in the afternoon 🤓
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
Thank you for taking a moment to share your experience with us. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.

4/10 Scarso

Carl

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We had phoned ahead to make sure we could get a shuttle (checked with Expedia) then on the day we travelled again checked with both Expedia AND the hotel … told now we can’t get a late night shuttle and it’s at the point where we can’t cancel the hotel. Person answering at hotel was NOT helpful - nor Expedia even when I showed them the WRITTEN affirmation I had received. So stuck paying for a taxi- not happy.
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

8/10 Buono

RODRIGO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

4/10 Scarso

Susan

Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

10/10 Eccellente

Leticia

Mi è piaciuto: Condizioni e dotazioni della struttura
Excelente! Porque aceptan mascotas
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

10/10 Eccellente

Amanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 17 mar 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 Buono

Patrick

Viaggio di coppia
I was missing my phone charger, Hampton gave me a charger which a customer had left in their room.
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 17 mar 2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Eccellente

sue

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Conveniently located and reasonably priced hotel for a night before or after a flight.
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 17 mar 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 Buono

Eduardo

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Poca amabilidad en la recepcion.
Soggiorno di 2 notti a marzo 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 17 mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 Soddisfacente

Mohammad

Viaggio con la famiglia
Nothing in room service especially in the toilet
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 17 mar 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

8/10 Buono

Gail

Viaggio con la famiglia
The staff were very helpful and kind. The hotel in general, just seemed a little old? musty? Just a little off.
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 17 mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We are glad that the team has managed to meet your expectation during your stay with us. Looking forward to serving you in the future!

10/10 Eccellente

Janie

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Ok
Soggiorno di 1 notte a marzo 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 17 mar 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 Soddisfacente

Nora, Soledad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There is a huge structure being built right next door, unfortunately I did not realize that before booking the hotel. The hotel itself is very conveniently located only 5 min drive from the San Francisco Airport. Worrying about missing your alarm? Dont worry, you will be woken up bright and early by the construction crews with jack hammers and saws!
Soggiorno di 1 notte a febbraio 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 17 mar 2024
Thank you for taking the time to share your experience with us. Your willingness to share your thoughts is appreciated. In behalf of Hampton Inn and Suites Burlingame, please allow me to apologize for the inconvenience you experienced because of the construction. We sincerely regret we fell short of our goal in this instance. Our General Manager also spoke directly to the manager of the company beside us and brought this issue to avoid it from happening again. We deeply value your relationship and are committed to providing you with the highest level of service simply because our customers deserve the very best. Again, my sincerest apologies and hope to have another chance to serve you better in the future.

10/10 Eccellente

Jorge

Soggiorno di 1 notte a febbraio 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

10/10 Eccellente

Shane

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 17 mar 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 Soddisfacente

Javier

Soggiorno di 4 notti a febbraio 2024
Risposta di Vishal Yadaw- Assistant Manager, il giorno 23 feb 2024
Thank you for taking the time to share your experience with us. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I will share your feedback with our team in an attempt to improve our hotel policies and serve our guests even better. Again, thank you and looking forward to having you here again on your next San Francisco visit!

6/10 Soddisfacente

Cornelius

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e servizi
Good for single night stop-over from flight.
Soggiorno di 6 notti a febbraio 2024
Risposta di Vishal Yadaw- Assistant Manager, il giorno 23 feb 2024
Thank you for providing feedback on your recent experience with us. We take pride in providing a clean and comfortable space for all of our guests. We hope you’ll come back soon and consider giving our service a try.Once again, we look forward to seeing you again soon.

10/10 Eccellente

Sheri

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property good location.
Soggiorno di 1 notte a febbraio 2024
Risposta di Vishal Yadaw- Assistant Manager, il giorno 23 feb 2024
Thank you for sharing this positive review. We appreciate our location here in Burlingame, just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Terribile

james

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Could it get aiteized receipt at check out customer service was terrible,I will never go to a Hampton inn again
Soggiorno di 1 notte a febbraio 2024
Risposta di Vishal Yadaw- Assistant Manager, il giorno 23 feb 2024
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right.We hope you’ll come back soon and consider giving our service a try.Again, my sincerest apologies and hope to have another chance to serve you better.

10/10 Eccellente

Jacqueline

Soggiorno di 1 notte a febbraio 2024
Risposta di Vishal Yadaw-Assistant Manager, il giorno 15 apr 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 Buono

Sadanand Srinivasan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place and closer to the airport
Soggiorno di 2 notti a febbraio 2024
Risposta di Vishal Yadaw- Guest Service Manager, il giorno 17 feb 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.We look forward to welcoming you back to the hotel in the near future.

6/10 Soddisfacente

Johanne

Viaggio con la famiglia
Beds not comfortable Breakfast poor variety Low staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Vishal Yadaw- Guest Service Manager, il giorno 9 feb 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations.We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

6/10 Soddisfacente

Jing

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
terrible shower
Soggiorno di 1 notte a gennaio 2024
Risposta di Vishal Yadaw- Guest Service Manager, il giorno 29 gen 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service that our hotel provides, and We are always looking for ways to improve those services, and to provide an outstanding guest experience. We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

10/10 Eccellente

Gerardo

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte a gennaio 2024
Risposta di Vishal Yadaw- Guest Service Manager, il giorno 29 gen 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 Buono

JUAN ANTONIO

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Conveniente ubicación para ir en vehículo para visitar San Francisco
Soggiorno di 3 notti a dicembre 2023
Risposta di Vishal Yadaw- Guest Service manager, il giorno 26 gen 2024
Thank you for taking the time to share your experience with us. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I will share your feedback with our team in an attempt to improve our hotel policies and serve our guests even better. Again, thank you and looking forward to have you here again on your next San Francisco visit!

10/10 Eccellente

Youngpyo

Soggiorno di 2 notti a gennaio 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 26 gen 2024
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

8/10 Buono

Takahisa

Viaggio di lavoro
Mi è piaciuto: Pulizia
Soggiorno di 2 notti a gennaio 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 26 gen 2024
Thank you for choosing to stay with us, and I’m glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the hotel in the near future.

8/10 Buono

Jane

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
I'd go back. A quiet night's sleep in a clean room without having to wander through immense hallways. No view but its near a really nice walk across the street. Air quality was good. Shuttle made 3 stops but was pretty timely. I had to leave before the free breakfast was available.
Soggiorno di 1 notte a gennaio 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 26 gen 2024
Thank you for providing us with your valuable feedback. we value your time and always strive to provide fast and efficient service. We look forward to welcoming you back again soon.

6/10 Soddisfacente

Allen

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 26 gen 2024
Thank you for choosing us for service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Hampton Inn, in the near future.

4/10 Scarso

Kenneth

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Definitely not up to what I expected from. Hampton Inn
Soggiorno di 1 notte a gennaio 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 26 gen 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Hampton Inn, is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

2/10 Terribile

BRADLEY, EDMOND

Soggiorno di 1 notte a gennaio 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 26 gen 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

10/10 Eccellente

Larry, CHICO

Soggiorno di 1 notte a gennaio 2024
Risposta di Vishal Yadaw- Guest Service manager, il giorno 26 gen 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 Soddisfacente

SHINGO

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Vishal Yadaw- Guest Service manager, il giorno 27 gen 2024
Thank you for choosing to stay with us, and I’m glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the hotel in the near future.

6/10 Soddisfacente

Kamaraj, Aurora

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
They are not even providing complimentary water bottle
Risposta di Vishal Yadaw- Guest Service manager, il giorno 27 gen 2024
Thank you for bringing this matter to our attention. I am very sorry we failed to meet your expectations on your stay with us. We appreciate your loyalty as our valued guest.We look forward to welcoming you back to the hotel in the near future.

6/10 Soddisfacente

Alberto, San Antonio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The area is convenient to the airport but the walls are paper thin. I could hear the people next door peeing and using the microwave.
Soggiorno di 1 notte a dicembre 2023
Risposta di Vishal Yadaw- Guest Service manager, il giorno 27 gen 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service that our hotel provides, and We are always looking for ways to improve those services, and to provide an outstanding guest experience. We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

8/10 Buono

Milad

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Construction right next to the hotel so be prepared to wake up at 7am with banging noise. otherwise hotel and staff was good.
Soggiorno di 2 notti a dicembre 2023
Risposta di Vishal Yadaw- Guest Service manager, il giorno 27 gen 2024
Thank you for taking the time to share your experience with us. Your willingness to share your thoughts is appreciated. On behalf of Hampton Inn and Suites Burlingame, please allow me to apologize for the inconvenience you experienced because of the construction. We sincerely regret we fell short of our goal in this instance. Our General Manager also spoke directly to the manager of the company beside us and brought this issue to avoid it from happening again. We look forward to welcoming you back to the hotel in the near future.

8/10 Buono

Kathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Brief stay based on location. It’s very good for proximity to the airport. Clean and comfortable.
Soggiorno di 1 notte a settembre 2023
Risposta di Vishal Yadaw- Guest Service Manager, il giorno 9 feb 2024
Thank you for sharing this positive review. We appreciate our location here in Burlingame, just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Buono

HUI

Soggiorno di 1 notte a dicembre 2023
Risposta di Vishal Yadaw- Guest Service manager, il giorno 27 gen 2024
Thank you for choosing to stay with us, and I’m glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the hotel in the near future.

6/10 Soddisfacente

Barbara

Viaggio con la famiglia
Soggiorno di 5 notti a dicembre 2023
Risposta di Vishal Yadaw- Guest Service manager, il giorno 27 gen 2024
Thank you for taking the time to share your experience with us. We deeply value your relationship with Hilton Brand and are committed to providing you with the highest level of service simply because our customers deserve the very best. We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

10/10 Eccellente

AM

Mi è piaciuto: Servizi
The hotel is clean and well maintained. The studio suite is a great value for the price. And warm chocolate chip cookies at night. What’s not to love?
Soggiorno di 1 notte a dicembre 2023
Risposta di Vishal Yadaw- Guest Service manager, il giorno 26 gen 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 Buono

Ricardo

Soggiorno di 1 notte a dicembre 2023
Risposta di Vishal Yadaw- Guest Service manager, il giorno 27 gen 2024
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!