Hall

Recensioni per Warwick San Francisco

4 out of 5
Warwick San Francisco
490 Geary St, San Francisco, CA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 436 su 1002 recensioni" "
Valutazione di 8 - Buono. 320 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 116 su 1002 recensioni" "
Valutazione di 4 - Scarso. 67 su 1002 recensioni" "
Valutazione di 2 - Terribile. 63 su 1002 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,4/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

GRASSO

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Moquette da togliere, per il resto ok
Soggiorno di 3 notti a ottobre 2023
Risposta di Roberto Aguirre, il giorno 3 nov 2023
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. I apologize that the room was not up to our standards and your expectation. We work hard to provide consistent clean and well-maintained rooms and we obviously fell short here. We will make the necessary corrections to bring the room back to above standard. I again apologize and hope one day you will give us another opportunity.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
La posizione dell Hotel è molto interessante e Strategica
Soggiorno di 4 notti a gennaio 2020
Risposta di Terrence Kelso, il giorno 3 feb 2020
Thank you for taking the time to fill out a review! We are so happy that you've chosen to stay with us! Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. If there was anything else that we could have done for you to make your stay more enjoyable, please do not hesitate to let us know so that we can anticipate your needs for the next time. We truly value you and your business and hope to have the pleasure of your next stay very soon. Should you need any assistance with your future reservation, I will be happy to personally assist you to ensure that your stay is seamless and full of the value that you deserve.

8/10 Buono

Emanuela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastico
Posizione centralissima. Staff molto gentile e disponibile. Camere confertevoli e ben curate.
Soggiorno di 3 notti a dicembre 2017

2/10 Terribile

Gaurav

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel is in a very poor condition. Need upgrades big time. Small bathrooms. Dirty couch. Small screen old TV’s, dirty carpet…
Soggiorno di 2 notti a maggio 2024

6/10 Soddisfacente

hailey

Viaggio di coppia
Mi è piaciuto: Pulizia
It was weird
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

queosha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Kazib was amazing attended to my every need
Soggiorno di 1 notte a maggio 2024
Risposta di Kevin. V, General Manager, il giorno 8 mag 2024
Thank you so much for taking the time to leave such a wonderful review, Queosha! We're thrilled to hear that Kazib provided you with exceptional service and took care of all your needs. We'll be sure to pass along your kind words to him. We hope to welcome you back soon for another fantastic experience!Warm regards,

10/10 Eccellente

Sabrina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very accommodating especially the manager Kevin and front desk attendant Angelina. We appreciated them very much.
Soggiorno di 2 notti ad aprile 2024
Risposta di Kevin. V, General Manager, il giorno 1 mag 2024
Thank you so much, Sabrina! We're thrilled to hear that you had a fantastic experience with us. It's wonderful to know that Kevin and Angelina provided you with exceptional service and made your stay memorable. We'll be sure to pass along your kind words to them. We hope to welcome you back again soon for another 5-star experience!Warm regards,

2/10 Terribile

Gonzalo

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
To noisy, homeless all around, unsafe, n someone open our door n closed it felt very unsafe
Soggiorno di 4 notti ad aprile 2024
Risposta di Kevin. V, General Manager, il giorno 25 apr 2024
Dear Gonzalo,I'm truly sorry for your recent experience. Your safety and comfort are our priority, and we're investigating the incident. We're committed to providing a safe environment. If you need anything, please reach out.Thank you for your understanding.Warm regards

10/10 Eccellente

Xavier

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the old-San Fransico ambience of the hotel and the room was very comfortable
Soggiorno di 1 notte ad aprile 2024
Risposta di Kevin. V, General Manager, il giorno 23 apr 2024
Dear Xavier,Thank you so much for your glowing review! We're thrilled to hear that you loved the old San Francisco ambiance of our hotel. Creating a comfortable and memorable experience for our guests is always our top priority, and we're delighted that you found your room to be cozy and inviting. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!Warm regards,

6/10 Soddisfacente

Claudia

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
The rooms are very small, sometimes the rooms smell funny tending to bad, and I see a small mice running in the lobby.
Soggiorno di 3 notti ad aprile 2024
Risposta di Kevin. V, General Manager, il giorno 16 apr 2024
Dear Claudia, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Rest assured, we take your feedback seriously and are taking immediate steps to address these issues.Regarding the size of our rooms, we understand that space is an important factor for our guests' comfort, and we are actively exploring ways to maximize the space available in our rooms.As for the unpleasant odor you noticed, we are conducting a thorough investigation to identify and rectify the source of the smell. Our housekeeping and maintenance teams are working diligently to ensure that our rooms are fresh and clean for all our guests.Additionally, we have implemented measures to address the presence of mice in our lobby area. Pest control experts have been engaged to address this issue promptly and effectively.We sincerely apologize for any discomfort or inconvenience these issues may have caused you. Please know that your satisfaction is our top priority, and we are committed to providing you with a pleasant and comfortable stay.If there is anything else we can do to improve your experience or if you have any further concerns, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,

4/10 Scarso

alexandria

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e servizi
The only downfall I have about my recent stay is that one of my amenities (fireplace) was not working, so that pretty much ruined my night there. That was my whole purpose on staying at this property. I also was not accommodate for this unfortunate event. This will be my first & last visit there for sure. But thanks for the service
Soggiorno di 1 notte a marzo 2024
Risposta di Kevin V, General Manager, il giorno 10 apr 2024
Dear Alexandria, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the fireplace not being operational during your stay. We understand that this was a significant aspect of your experience with us, and we regret that we fell short of meeting your expectations.Please know that we are taking your comments seriously and addressing the issue with our maintenance team to ensure it is resolved promptly. Additionally, we would like to offer you a discount on a future visit as a gesture of goodwill and to demonstrate our commitment to your comfort and satisfaction.We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards,

4/10 Scarso

Maria

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio
Unhelpful staff, extra hidden fees, parking was impossible to find.
Soggiorno di 1 notte a marzo 2024
Risposta di Kevin V, General Manager, il giorno 10 apr 2024
Dear Maria,We apologize for not meeting your expectations. We’re addressing the concerns with our staff and fees and are seeking better parking solutions. Your feedback is invaluable, and we’re committed to making things right. Please contact us to discuss a satisfactory resolution.Warm Regards,

8/10 Buono

ARIEL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Kevin V, General Manager, il giorno 10 apr 2024
Dear Ariel,Thank you for your review and the positive rating. We’re glad to hear that your experience was largely satisfactory. If there’s any specific feedback or suggestions, you’d like to share that could help us make your next stay a perfect 5 out of 5, we would love to hear from you.Warm regards,

2/10 Terribile

Akshika

Soggiorno di 1 notte a marzo 2024
Risposta di Kevin. V, General Manager, il giorno 16 apr 2024
Dear Akshika,Thank you for sharing your feedback with us. We truly value all feedback from our guests as it helps us improve our services. I'm sorry to hear that your experience did not meet your expectations. Could you please provide more details about your stay so we can address any issues you encountered and ensure they are not repeated in the future?Your satisfaction is our priority, and we hope to have the opportunity to make it right for you.

8/10 Buono

ALFREDO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
La zona está muy sucia con mucho indigente y los cargos de servicio no son claros
Soggiorno di 4 notti a marzo 2024
Risposta di Kevin V, General Manager, il giorno 10 apr 2024
Dear Alfredo,Thank you for your feedback. We’re sorry to hear about your concerns regarding the cleanliness of the area and the clarity of our service charges. We are working with local authorities to address the cleanliness issues and reviewing our billing processes to ensure all charges are communicated clearly.We appreciate you bringing these matters to our attention, and we hope to provide a more enjoyable experience on your next visit.Best regards

10/10 Eccellente

Lorena

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I want to thank the Front Desk staff who helped me at all times. Thank you so much!
Soggiorno di 1 notte a marzo 2024
Risposta di Kevin V, General Manager, il giorno 10 apr 2024
Dear Lorena,We are overjoyed to receive your heartfelt thanks and a perfect rating. It’s wonderful to hear that our Front Desk team was able to assist you throughout your stay. We take pride in our staff’s dedication to providing exceptional service, and your acknowledgment means a lot to us.Thank you for choosing our hotel, and we look forward to serving you again in the future.Warm regards

10/10 Eccellente

Bronwyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely, comfortable hotel in fabulous location
Soggiorno di 2 notti a febbraio 2024
Risposta di Kevin V, General Manager, il giorno 10 apr 2024
Dear Bronwyn,We’re absolutely delighted to hear that you enjoyed your stay at our hotel! Your kind words about the comfort and location of our hotel mean a lot to us. We’re thrilled that we could contribute to a lovely experience.Thank you for sharing your feedback, and we look forward to welcoming you back soon.Warm regards

8/10 Buono

Marcos

Mi è piaciuto: Pulizia e personale e servizio
Warwicks room service is poor and the hours are inflexible. The food menus are also poor. They need to spruce it up
Soggiorno di 8 notti a febbraio 2024
Risposta di Kevin V, General Manager, il giorno 10 apr 2024
Dear Marcos, Thank you for your valuable feedback. We apologize for any disappointment with our room service and menu options. We are committed to improving our offerings and flexibility to enhance our guests’ dining experience. Your suggestions are important to us, and we will certainly consider how we can spruce up our menu and service.We hope to have the opportunity to serve you better in the future.Warm regards

8/10 Buono

Amy

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great stay *except* that the 4 pillows on my bed were all thick and lumpy. I didn't sleep well because of them the first 2 nights. When I mentioned it to my friend, she gave me the one pillow on her bed that wasn't lumpy, and my last 2 nights were more comfortable. Ideally they would offer a choice of hard vs soft and thick vs thin pillows to accommodate various needs. I have stayed at other hotels who do provide options.
Soggiorno di 4 notti a gennaio 2024

10/10 Eccellente

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was great. But it's in current day San Francisco, so the area is a bit sketchy... not really their fault.
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Marlon

Soggiorno di 1 notte a gennaio 2024
Risposta di Kevin V, General Manager, il giorno 10 apr 2024
Dear Marlon,Thank you for your review. We’re glad you chose to stay with us and would love to hear more about your experience. Your feedback is important and helps us improve. Please feel free to share any specific comments or suggestions.Warm regards,

8/10 Buono

Alicia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The lobby area was well decorated and check in was seamless for this reservation. The staff at the reception desk were very friendly and helpful. The corner deluxe Queen room was exactly as shown in the photos. The armoire was convenient to hold my clothes, but would have preferred having a working drawer for smalls… mine was broken. The desk was older and scuffed up, but absolutely functional.
Soggiorno di 2 notti a gennaio 2024

8/10 Buono

Alison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023

8/10 Buono

Jacqueline

Mi è piaciuto: Pulizia e personale e servizio
Stay was decent, check in was easy
Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Shannon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Violetta

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2023

8/10 Buono

Charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
close to union square. clean.. affordable for sf
Soggiorno di 2 notti a dicembre 2023
Risposta di Anna , il giorno 30 dic 2023
Hello Charles, Thank you for taking tie to share your complimentary score with us. We hope to serve you as a home away from home here in San Francisco again! Warm regards,The Warwick San Francisco Hotel Team

6/10 Soddisfacente

Dinesh

Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

Oksana

Soggiorno di 4 notti a dicembre 2023

8/10 Buono

Aleenza

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Shannon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Ursina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Window bathroom open
All was very good, only the Window of the bathroom could is not to close, therefore the bathroom is always cold
Soggiorno di 3 notti a novembre 2023

2/10 Terribile

Michael

Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Lynee

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great experience, even tho my room was 87° when I walked in! It was quickly fixed and I really enjoyed this hotel. Very boutique feeling
Soggiorno di 1 notte a novembre 2023
Risposta di Rumman Samiha, il giorno 3 dic 2023
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

10/10 Eccellente

Andrea

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
My husband and I celebrated our 26th wedding anniversary at the Warwick Hotel. The building was very Victorian in architecture, the room was unique and stylish with a huge ceiling to floor window. It was clean and cozy. The staff was friendly, helpful and very knowledgeable about San Francisco, this helped us In our daily expeditions. They sent complimentary chocolate and a bottle of champagne to our room on our anniversary, that was amazing. We were there on the US Thanksgiving and a staff left her home to come and check on us because the regular staff had the day off, that’s going beyond her duty, thank you Mary. Special thanks to Rumman first person we met at front desk that welcomed us and made us feel special. Thank you Nestor and Alfredo Our first time to California (San Francisco) was wonderful. Warwick will definitely be our home away from home Ray and Andrea Canada
Soggiorno di 4 notti a novembre 2023
Risposta di Rumman Samiha, il giorno 3 dic 2023
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

8/10 Buono

Kyli

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Rumman Samiha, il giorno 20 nov 2023
Thank you very much for staying with us and taking the time to share your experiences. I am glad to hear you really enjoyed your stay and appreciate you sharing your concerns and again apologize for the stay not being 100%. We are always working to make the guest experience better than ever before and hope to see you again in the future.

10/10 Eccellente

Elijah, Las Vegas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Roberto Aguirre, il giorno 18 nov 2023
Thank you for staying at the Warwick San Francisco and for your review. We hope you have a great weekend.

10/10 Eccellente

Sandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Roberto Aguirre, il giorno 12 nov 2023
Thank you for staying at the Warwick San Francisco and for your review. We hope you have a great weekend!

10/10 Eccellente

Andreas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
sauber, ordentlich, gute Lage, top Preis Leistung
Soggiorno di 3 notti a ottobre 2023
Risposta di Roberto Aguirre, il giorno 3 nov 2023
Thank you for staying at the Warwick San Francisco and for your review, We are glad to hear that you enjoyed your stay with us and hope to see you again for another great stay in the future! Until then, we from the Warwick wish you a great week!

10/10 Eccellente

Violetta

Soggiorno di 7 notti a ottobre 2023

4/10 Scarso

Adam

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a ottobre 2023
Risposta di Roberto Aguirre, il giorno 3 nov 2023
Thank you for staying at the Warwick San Francisco and for your review.

8/10 Buono

Gavin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great room and friendly helpful staff.
Soggiorno di 3 notti a ottobre 2023
Risposta di Rumman Samiha, il giorno 27 ott 2023
Thankyou for your feedback. We are glad to know that you have enjoyed your stay with us. We hope to see you again in the near future.

6/10 Soddisfacente

Emise

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
It wasn't as clean as I expected and didn't feel safe walking around..
Soggiorno di 3 notti a ottobre 2023
Risposta di Roberto Aguirre, il giorno 17 ott 2023
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns and again apologize for the stay not being 100%. I apologize that the room was not up to our standards and your expectation. We work hard to provide consistent clean and well-maintained rooms and we obviously fell short here. We will make the necessary corrections to bring the room back to above standard. I also do understand your concern with the area of our hotel. One of our priorities is the safety and comfort of our guests. The area does appear unsafe however it is very safe and secure we have not had any incidents with our hotel or guest. I know the city is working on this concern.

10/10 Eccellente

Thomas

Soggiorno di 1 notte a ottobre 2023
Risposta di Roberto Aguirre, il giorno 14 ott 2023
Thank you for staying at the Warwick San Francisco and for your review, I hope you have a great week!

2/10 Terribile

Gayane, Sherman Oaks

Non mi è piaciuto: Personale e servizio
The front desk switched our corner room to suit by saying it's better and bigger... who needs bigger room in a lower floor with noise and unsecure. We refused to give away our corner room and we've been told that you can go to another hotel because we don't have any available rooms except that suit. We left next day they didn't even give us a refund or receipt. Such a bummer... They ruind our 2 day stay in SF.
Soggiorno di 2 notti a ottobre 2023
Risposta di Steven , il giorno 19 ott 2023
I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. I will continue to work with my staff as they are empowered to handle most situations to minimize any inconvenience and hopefully correct the issue to the best of their ability. I am sorry us upgrading you to a larger suite due to the room type you requested was unavailable. We tried our best to accommodate your needs and apologize several times. It is always our highest priority for us to ensure that our guests leave the hotel happy, satisfied, and feel safe at all times.

8/10 Buono

Thomas

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The lady’s at front desk are awesome wish I could say the same about the day time guy at front desk.. but overall it was a nice stay
Soggiorno di 1 notte a ottobre 2023
Risposta di Roberto Aguirre, il giorno 11 ott 2023
Thank you very much for staying with us and taking the time to share your experiences. I again apologize for the stay not being 100%. We are always working to make the guest experience better than ever before and hope to see you again in the future.

10/10 Eccellente

Stephen

Soggiorno di 2 notti a ottobre 2023
Risposta di Roberto Aguirre, il giorno 28 ott 2023
Thank you for staying at the Warwick San Francisco and for your review.

8/10 Buono

Henriette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a settembre 2023
Risposta di Roberto Aguirre, il giorno 8 ott 2023
Thank you for staying at the Warwick San Francisco and for your review.

4/10 Scarso

Lisa

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a ottobre 2023
Risposta di Steven , il giorno 3 ott 2023
Please accept our sincere apologies for your disappointment with your recent stay at our hotel. I am extremely concerned to see your scoring was low for your overall experience at the hotel. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and always satisfied. I hope you will give us another opportunity to show you the real Warwick customer service all our guests deserve

8/10 Buono

Pius

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Roberto Aguirre, il giorno 1 ott 2023
Thank you for staying at the Warwick San Francisco and for your review.