Dear Samantha,Thank you for taking the time to leave us a review. We are very sorry to hear about your negative experience staying with us. We are sorry for the disappointment due to the breakfast. I wish you had shared your noise concerns with our staff; they would have attempted to resolve the problem so that you could have a quiet and comfortable stay. We will investigate the issue and ensure this does not happen again.Once again, please accept our sincere apologies for your experience.Sincerely,Arena Hotel Management

Dear Lauren,Thank you for taking the time to write feedback for our business. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room and bathroom. We will certainly take this opportunity to highlight the problems and resolve them.I hope you will give us another chance to serve you much better in the future.Sincerely,Arena Hotel Management

Dear Joseph,Thank you for sharing feedback about your stay at Arena Hotel. Thanks for noting our great location--it is definitely something that sets our hotel apart from the competition. Please accept our sincere apologies for the issues you faced with the air-conditioner unit. We appreciate you alerting us to the problem, and we will take immediate action to fix it.I hope you will give us another chance to serve you much better in the future.Sincerely,Arena Hotel Management

Dear Elizabeth,Thank you for taking the time to rate your stay at Arena Hotel. We are disappointed to learn that you were unhappy with your stay at Arena Hotel. We apologize for the less-than-perfect experience. Please do contact us to describe what made you disappointed as guest feedback helps us improve our hotel and services for future guests. We look to continuously improve and guest feedback is critical to learning where we need to focus our attention.Regards,Arena Hotel Management

Dear Roman,Thank you for the positive review of your stay at Arena Hotel. We are happy you enjoyed our convenient location. We are sorry for the inconvenience faced due to the front desk, we will ensure this does not happen again.We would love to host you again next time your travels bring you back to San Jose.Regards,Arena Hotel Management

Dear Angel,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Arena Hotel.Regards,Arena Hotel Management

Dear Pongpat,Thank you for taking the time to review your stay at Arena Hotel. We hope you enjoyed your stay, and the staff at the San Jose hotel was able to serve you with comfort and impressive hospitality. We apologize for any inconvenience you had to face and would love to hear any feedback you may wish to share. We hope you choose us again for your next trip to San Jose.Regards,Arena Hotel Management

Dear Maria,Thank you so much for the PERFECT SCORE RATING. We are glad to see that you had a wonderful stay at Arena Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Jose. Again, we are so glad you enjoyed your stay and we would love to host you again.Regards,Arena Hotel Management

Dear Celeste,Thank you for letting us know about your experience at Arena Hotel. We are sorry to learn that you did not enjoy your stay with us. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We assure you that we will improve our service the next time you stay with us.Sincerely,Arena Hotel Management

Dear Douglas,Thank you so much for the PERFECT SCORE REVIEW! Thank you so much for appreciating our hardworking staff. We have noted your suggestions regarding improvement at our hotel, we will surely work towards improving it.We look forward to hosting you again soon for another enriching stay on your next trip to San Jose.Regards,Arena Hotel Management

Dear Gregory,Thank you for taking the time to leave us a review. Please accept my sincere apologies for the state of your guest room and overall experience. I'm really sorry to hear that you've had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service; however, we are sorry we missed the mark this time. I'll ensure your feedback is passed on to the team members so they can better their performance in future interactions. Once again, please accept our sincere apologies for your poor experience staying at Arena Hotel.Sincerely,Arena Hotel Management

Dear Mark,Thanks for taking the time to provide us with your valuable feedback! We are disappointed to learn that you were unhappy with the room we assigned you. We aim to provide all of our guests with a clean and comfortable stay and thus are saddened that we could not serve you to our usual high standard.Thank you again for allowing us to host you at Arena Hotel and for providing us with your honest feedback.Sincerely,Arena Hotel Management

Dear Fredrick,Thank you for taking the time to write us with your feedback. It is apparent from your review that you did not have a good time at our San Jose hotel. It is disheartening to know that you were not accommodated well at Arena Hotel. This is not the typical experience our guests have with us. I hope you give us another chance to offer you enhanced service on your next trip to San Jose.Sincerely,Arena Hotel Management

Dear Shu Mei,Thank you for letting us know about your experience at Arena Hotel. We are sorry for the inconveniences you faced during check-in, this is not a usual guest experience at our hotel. We will investigate the issue and ensure this does not happen again. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them.I'd like to apologize again on behalf of our entire team for not meeting your standards.Sincerely,Arena Hotel Management

Dear Scott,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the Arena Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Jose hotel in the near future!Regards,Arena Hotel Management

Dear Angelina,Thank you for a Perfect Score Rating on your stay at Arena Hotel. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We would love to host you again for your next visit to San Jose.Regards,Arena Hotel Management

Dear Rosemary,Thank you for choosing to stay with us when you visited San Jose. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Arena Hotel!Regards,Arena Hotel Management

Dear Humberto,Thank you for sharing feedback about your stay at Arena Hotel. We appreciate your comments about our clean rooms, We are aware that we have a limited parking area. You could have asked our front desk for assistance. They are always here to help you.We would love to host you again on your next visit to San Jose.Regards,Arena Hotel Management

Dear Roberto,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Regards,Arena Hotel Management

Dear Rosemary,Thank you for choosing to stay with us when you visited San Jose. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Arena Hotel!Regards,Arena Hotel Management

Dear Feng-Ping,I'm sorry to hear about the unpleasant experience you had at the hotel. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We will investigate the issue and ensure it is not repeated again.Again, please accept my sincere apologies for the difficulties during your stay with us. We would love the opportunity to host you again soon. Sincerely,Arena Hotel Management

Dear Adilene,Thank you for taking the time to review your stay at our San Jose hotel. I'm sorry to hear that your stay was disrupted due to noise. We are very sorry for your experience with our staff. Please know our staff is highly trained and it is unlike them to act in such a manner. We hope you will give us another chance in the future so you can see that this was an isolated occurrence.Sincerely,Arena Hotel Management

Dear Martin,Thank you for your review of our hotel! We are glad to hear that your stay was quiet and the room was comfortable and clean. We apologize for the parking situation and we understand your concerns. We take the safety of our guests very seriously and will continue to do our best to ensure that the parking areas are secure. We are also glad to hear that you enjoyed the amenities in the room, such as the bathtub, washer and dryer, refrigerator, coffee pot, microwave, and iron. We hope you will consider staying with us again.Regards,Arena Hotel Management

Dear Stephanie,Thanks for taking the time to provide us with your valuable feedback! We are happy to learn that you enjoyed staying at our convenient hotel location. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Sincerely,Arena Hotel Management

Dear K,HIGH FIVE! Thank you for your GREAT FEEDBACK and PERFECT SCORE REVIEW of your stay at Arena Hotel. We are glad to see that you had a wonderful stay at Arena Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Jose. Again, we are so glad you enjoyed your stay, and we would love to host you again. Warm Regards,Arena Hotel Management

Dear Peter,Thank you for rating your stay at  Arena Hotel. I want to apologize for any noise you experienced during your stay. Our guests normally find our hotel to be nice and quiet.We hope you will give us another chance to show you an improved level of tranquility.Regards,Arena Hotel Management

Dear Paul,Thank you for taking the time to share a PERFECT SCORE REVIEW of your stay with us at the Arena Hotel.  We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Jose hotel in the near future!Regards,Arena Hotel Management

Dear Michael,Thank you very much for giving your stay at the Arena Hotel a POSITIVE review. We are happy to learn that you had an amazing time staying with us. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to San Jose.Regards,Arena Hotel Management