Overall, I'd recommend this rental.
Pros:
- Great location; easy walk to a very nice beach used only by residents & guests of rental properties on the same road.
- Property is well stocked with all the beach amenities you could want. True to the listing in terms of other amenities as well.
- Close to El Yunque, supermarkets, many good restaurants (highly recommend checking out the kiosks).
- Despite 6PM check-in time (never this late w/ any other rental), the owner was flexible w/ earlier check-in. More on this below.
Cons:
- Inefficient check-in process. Ordinarily with VRBO rentals, all check-in details (lockbox/access codes, parking info, etc.) are shared by the owner at least 48 hours in advance. Assuming it's as easy as selecting a few fields in the app from the owner side.
I'd texted the morning prior to check-in, as nothing was showing in the app, and no reply. I figured information would be provided the day of check-in; unusual in my VRBO experience, but no big deal. So the morning of, we're busy trying to leave San Juan - packing, checking out, picking up the rental car, etc. Still no check-in details & we're almost ready to hit the road.
Finally had to call the owner and leave a voicemail. Also sent a message via the app to see what the problem was. She responded pretty quickly after the messages, saying the condo was ready. It was well before the 6PM check-in, so good there, but the whole process should have gone way more smoothly.
- AC unit in the master bedroom is very loud; needs to be reseated in the wall frame
- Bed in master bedroom is squeaky, as noted in other reviews
More Pros:
On the morning we were set the leave the condo, we had a load of clothes in the dryer when the power decided to go out. Hardly a rare occurrence in Puerto Rico, but interesting timing. The dryer lid locks automatically, for sensible safety reasons, & will not unlock until the cycle completes.
We looked up various way of manually unlocking the dryer online; no success. The power had been out for over 2 hours & getting near check-out time, so we got in touch with the owner. She was able to get the cleaning lady dispatched. Very nice lady who contacted the maintenance guy. Turns out there was a secondary power source in the utility room downstairs, so we ran a cord to the dryer, rinse & spin. Voila! Problem solved, w/ a bit of adventure to boot.
We enjoyed to condo overall & recommend. Just need to tighten up the check-in process for 5 stars.