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Recensioni per Motel 6 Silver City, NM

2 out of 5
Motel 6 Silver City, NM
1040 Highway 180 E, Silver City, NM

Recensioni

5,8
Valutazione di 10 - Eccellente. 127 su 842 recensioni" "
Valutazione di 8 - Buono. 191 su 842 recensioni" "
Valutazione di 6 - Soddisfacente. 169 su 842 recensioni" "
Valutazione di 4 - Scarso. 152 su 842 recensioni" "
Valutazione di 2 - Terribile. 203 su 842 recensioni" "

6,2/10

Pulizia

7,4/10

Personale e servizio

5,2/10

Servizi

5,6/10

Condizioni e dotazioni della struttura

5,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

kristyann

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

2/10 Terribile

JoAnn

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Clogged toilet, room they moved us to was not ready at 3:00 pm
Soggiorno di 2 notti a maggio 2024

4/10 Scarso

Elaine

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was a slum property. I wouldn't go back or recommend it.
Soggiorno di 1 notte a maggio 2024

8/10 Buono

rebecca l

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
clean room. quiet complex. comfortable beds.
Soggiorno di 1 notte a maggio 2024

2/10 Terribile

David

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
In three nights they never cleaned the room or take the trash out cable tv didn’t work
Soggiorno di 3 notti a maggio 2024

8/10 Buono

andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Standard motel6 quality. A bit too far from downtown for easy walking.
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

kristyann

Soggiorno di 1 notte a maggio 2024
Risposta di Customer Care Team, il giorno 17 mag 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Eccellente

Johnnie

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
They employees were great but the company needs to put some money into the building and landscaping .
Soggiorno di 1 notte a maggio 2024
Risposta di Brand Experience Team, il giorno 20 mag 2024
Hi Johnnie, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Eccellente

Rebekah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was really helpful.
Soggiorno di 1 notte a maggio 2024
Risposta di Brand Experience Team, il giorno 20 mag 2024
Hi Rebekah,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Buono

Karina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, clean room, quiet. Reasonable price. Thumbs up!
Soggiorno di 1 notte a maggio 2024
Risposta di Brand Experience Team, il giorno 13 mag 2024
Hi Karina, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

4/10 Scarso

Rosemary

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The back door to the motel was broken so one didn't need a room key to get in. that means anyone could just walk in. For this reason, I didn't feel exactly safe. My toilet was very weak! The front desk clerk provided excellent service and brought a refrigerator to my room. The microwave door and knob were dirty. I kept washing my hands. Everything else was clean.
Soggiorno di 2 notti ad aprile 2024
Risposta di Brand Experience Team, il giorno 13 mag 2024
Hi Rosemary, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Soddisfacente

Jose

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Toilet not flashing. Reported to employees and no body did any thing
Soggiorno di 4 notti ad aprile 2024
Risposta di Brand Experience Team, il giorno 6 mag 2024
Hi Jose,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

4/10 Scarso

Gary

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Annex building had dog do-do on hallway carpet, sink faucet missing aerator, toilet leaking into bowl causing periodic filling all night, Motel 6 sign was off at night, had to drive by several times to find entrance. Good for construction workers, not so much with wife.
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 6 mag 2024
Hi Gary,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Soddisfacente

Julia

Mi è piaciuto: Personale e servizio
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Care Team, il giorno 30 apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terribile

Wendell

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
You get what you pay for! At the price I paid, I figured I could tolerate the conditions for one night…fortunately if was just one night. Toilet flushed very slowly, shower faucet had no stop controls for either cold or hot, lavatory faucet was loose and required two hands to operate (my wife could not turn it on even with two hands), privacy window shade was broken, floor was filthy and had not been mopped (our feet had dirt residue FROM THE FLOOR that required us to clean our feet before retiring). My wife had to mop the floor to be comfortable. The room smelled of stale curry, The bed was comfortable but the mattress kept sliding askew on the frame when climbing into bed. Joint caulking and tub caulking was dirty and peeling, Tom Bodet would not have stayed there and would not have endorsed it as a room to “leave the light on”. I would have expected such a room in a third world country but not in America! Wendell Wright
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 22 apr 2024
Hi Wendell,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Buono

Julia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff, clean room
Soggiorno di 4 notti ad aprile 2024
Risposta di Brand Experience Team, il giorno 17 apr 2024
Hi Julia, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

2/10 Terribile

David

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
People knocking at my door and the person staying on the room on top making a lot of noise
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 17 apr 2024
Hi David, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Eccellente

Quay

Mi è piaciuto: Pulizia e personale e servizio
Ok
Soggiorno di 3 notti a marzo 2024
Risposta di Nancy Y., il giorno 2 apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terribile

GARY

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Care Team, il giorno 23 apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Scarso

Funniest

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
We didnt have a light in the bathroom and we couldnt get a hold of anyone. Beds were still messy when we came as well. Staff was nice though
Soggiorno di 1 notte a marzo 2024
Risposta di Nancy Y., il giorno 2 apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terribile

Matt

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Driving up this place is shady at best. Motel 6 has never been prestigious but it's sad to see it fall to this level. We walked into our building and it immediately smells like cigarette smoke and prostitutes. Walls are paper thin, the toilet runs loudly and constantly & I'm pretty sure my next door neighbor is dealing drugs. I was pretty nervous all night that my car was going to get broken into. People were coming and going at all times of the night with seemingly no respect for other's sleeping quarters, playing music or talking loudly. The bed is pretty stiff & awful, the sheets are like toilet paper and there are just three sad thin lumpy pillows to lay your head on. The window opens but there is no screen to keep the animals out (both bipedial and quadrepedial), but at least it locks, that's a plus. There's a comfort in right next to this place on a higher hill that is way nicer, stay there instead, even if it might be double the price. I'm looking to get a full refund for this; not the worst stay I've ever had, but it's really close.
Risposta di Brand Experience Team, il giorno 25 mar 2024
Hi Matt,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terribile

David

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Well, I arrived & went to the front desk showed them my itinerary # & they had no record of booking. I ended up paying regular price for a room with two king size beds, 1 light that was working where the beds were at one bed, the main light just inside the door had to bulb in it & no microwave or refrigerator like the pictures on their website showed. It was noisy & wasn't that clean. But you get what you pay for. Motel 6 has gone to the dogs. The only good thing was the Internet.
Soggiorno di 2 notti a marzo 2024
Risposta di Brand Experience Team, il giorno 25 mar 2024
Hi David,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

8/10 Buono

Zhihui

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Care Team, il giorno 23 apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Buono

Mark

Mi è piaciuto: Pulizia
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Care Team, il giorno 13 mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Soddisfacente

Karina

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Furniture looks old and chipped. Blinds should be washed
Soggiorno di 1 notte a febbraio 2024
Risposta di Nancy Y., il giorno 5 mar 2024
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terribile

Kathleen

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room didn't have the items I had requested refrigerator microwave the bed backboard was loose and fell. People were coming and going out of rooms constantly . I'm pretty sure there were drug deals happening. They moved me to another room to make sure that I had what I needed the refrigerator didn't work. Overall horrible!
Soggiorno di 4 notti a gennaio 2024
Risposta di Nancy Y., il giorno 5 mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terribile

April

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Who doesn't like a low price just to sleep. That doesn't qualify for a room with mold in it and a ceiling falling apart, that was the first room we were given. The second room was not swept - there was trash on the floor. TV was set to Roku and no instructions on how to change. The housekeeping note was dated two days before our stay. There was hair left on the walls of the bathtub, the toilet didn't flush well or fill in a timely manner. The heater did not want to set and work, it kept stopping. If maintenance was working on units then they shouldn't be rented until all repairs are completed and inspected.
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team, il giorno 26 feb 2024
Hi April,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Scarso

Marylou

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No comments
Risposta di Brand Experience Team, il giorno 20 feb 2024
Hi Marylou,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Soddisfacente

TIFFANY

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Basic
The hotel was ok for an emergency weather stop. The heat worked great. Cleaning could be improved. Couldn’t shower due to missing control hardware.
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team, il giorno 20 feb 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terribile

Nancy

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Creepy motel6
Motel 6 was dirty, the sheets were stained, I spilled water and when I cleaned it up with a towel, the towel came up black!
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team, il giorno 20 feb 2024
Hi Nancy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Scarso

James

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Care Team, il giorno 21 mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Eccellente

David

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
The staff was very curious and helpful
Soggiorno di 3 notti a gennaio 2024
Risposta di Brand Experience Team, il giorno 6 feb 2024
Hi David,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Buono

Joseph

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Cheap room in Silver City
Your basic room with a TV/bed/night stand. Room was clean, the hotel itself was fairly dated it it was Ok no issues definitely worth the cheap price
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team, il giorno 29 gen 2024
Hi Joseph, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terribile

Craig

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Stay away.
Toilet has to be flushed 6 times to take anything down . Vanity faucet not working. A concrete pad would be as comfortable as the bed was super hard. Booking showed room with microwave and fridge. Nope not in my room . Had to move rooms and still no microwave . Office staff said he would have to find me one!! Hour and a half later he finally shows up with one . Oh yea rinse out the tub before using mine was not cleaned prior to my arrival. 45 dollar price for room made me feel like i paid too much. HaHa. DON'T RECOMMEND EVEN FOR LOW PRICE.
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team, il giorno 29 gen 2024
Hi Craig,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Eccellente

Richard

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Care Team, il giorno 18 gen 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 16 gen 2024
Hi Stephen,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

6/10 Soddisfacente

Kevin

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
You get what you pay for.
People at the counter were friendly. The room was okay for the price. The heater worked well. The TV was small but okay as it is not that important to me. The bathroom was disappointing in that the ceiling above the bathtub was falling apart and had signs of mold. However the water was hot and the pressure good. The toilet worked but needs adjustment as it used way too much water.
Soggiorno di 4 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 11 gen 2024
Hi Kevin,We're pleased to hear you found our staff friendly and appreciated the room amenities. However, we regret the issues in the bathroom and assure you we're addressing them promptly. Your insights help us improve. We hope to welcome you back for an even better experience.

4/10 Scarso

John

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Facilities need to be blown up and built new. Horrible maintenance on facilities and run down.
Soggiorno di 4 notti a dicembre 2023
Risposta di Sophia CSR, il giorno 27 dic 2023
Hi John,Thank you for taking the time to share your feedback about your recent stay. We are sorry to hear that your experience with us did not meet your expectations. We strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short in this instance. Please know that we take all guest comments seriously and we will use your feedback to improve our services and facilities. We hope to have the opportunity to welcome you back in the future.

8/10 Buono

Jason

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Silver city motel
The staff was very friendly and helpful but the beds were not very good and the pillows were very uncomfortable. The back door, which should require a key, is accessible by anyone, which makes it feel a bit unsafe.
Soggiorno di 2 notti a dicembre 2023
Risposta di Sophia CSR, il giorno 16 dic 2023
Hi Jason,Thank you for taking the time to share your feedback! We regret your stay with us was not up to your expectations. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terribile

Rebecca

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing
Soggiorno di 2 notti a dicembre 2023
Risposta di Sophia CSR, il giorno 7 dic 2023
Hi Rebecca,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Eccellente

Karen

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Care Team, il giorno 6 dic 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terribile

Eugene

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Saw the conditions. Very dirty. Several room lights not working. A random wanderer casing my truck in the lot. NOT a safe vibe. We just left. Did not spend the night.
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 6 dic 2023
Dear Guest,Thank you for sharing your valuable feedback! Safety and security are our top priorities, and we ensure that all our guests feel safe and secure during their stay with us. We will investigate your feedback immediately and take appropriate action to rectify the situation. Your feedback is valuable to us, and we assure you that this will be addressed with utmost seriousness. Please accept our apologies for any inconvenience caused, and we hope you will give us another chance to provide you with a better experience in the future.

6/10 Soddisfacente

Irene

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Staff tried hard to please. The conditions were just not good
Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 30 nov 2023
Hi Irene,I appreciate your acknowledgement of our staff's efforts to please. However, I regret to hear that the overall conditions did not meet your expectations. Your feedback is valuable, and we will use it to address and improve the areas that fell short. We hope to have the opportunity to provide you with a better experience in the future.

6/10 Soddisfacente

Shelby

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Kinda dirty. No elevator. TVs we’re old, small and almost broken. But the location of the hotel was convenient and the bed was super comfy.
Soggiorno di 2 notti a novembre 2023
Risposta di Sophia CSR, il giorno 17 nov 2023
Hi Shelby,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Comfort della camera
Coo
Coo
Soggiorno di 2 notti a novembre 2023
Risposta di Sophia CSR, il giorno 17 nov 2023
Dear Guest,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

2/10 Terribile

Dustin

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ghostly struggle
Didnt even stay the night and had scheduling issues
Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 7 nov 2023
Hi Dustin, Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 Terribile

Cynthia

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Several lights didn’t work, ceiling area by bathroom needed repair. Nosy
Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 7 nov 2023
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the maintenance issues promptly. Your comfort is important to us, and we're committed to making improvements.

6/10 Soddisfacente

Chris, Las Cruces

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The air conditioner did not work so front desk switch rooms ASAP, but second room was run down. The room door did not close unless it was closed very hard, otherwise the door did not latch. The bathroom floor tiles were not cemented down and can be a cut hazard on the feet. The showers facet was very loose. The toilet did not flush properly, had no pressure, had to flush several times for the toilet water to go down. Hand sink faucet worked 50/50. And worse issue was the Hallways smelled of Marijuana. Not very good impression when my children had to smell that smoke in the hallways.
Soggiorno di 2 notti a novembre 2023
Risposta di Sophia CSR, il giorno 7 nov 2023
Hi Chris,We regret the distressing experience you encountered during your stay. Our team takes this feedback seriously and is immediately investigating and addressing these concerns, including a thorough inspection and necessary maintenance. Please accept our sincerest apologies for falling short of your expectations. We're committed to improving and ensuring such issues are not repeated. Your input is vital, and we appreciate your patience as we work to rectify these problems.

2/10 Terribile

Connie

Viaggio con animali domestici, Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It was cheap, but tub was dirty... Staff were very friendly though.... But, I'd have to be desperate to stay there again...
Soggiorno di 2 notti a novembre 2023
Risposta di Sophia CSR, il giorno 6 nov 2023
Hi Connie,We regret the disappointment you experienced with the cleanliness. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.

2/10 Terribile

Celeste

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Worst place ever ever one will always come on here say this and that but I’m being honest this was horrible experience and I was still charged full amount for a reservation we didn’t ended up staying went all night searching for a hotel and finally found one four hours later I had three rooms prior to showing up and I canceled those two based off family unable to make it. You guys made it a point to state I will not get refunded based off the other two cancelled reservations. This would be considered trap house in my eyes with a paint job
Risposta di Sophia CSR, il giorno 9 nov 2023
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.