Dear Vaashal,We are happy to receive your perfect rating. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Dear XIAO FENG,Thank you for appreciating our hotel's strategic location and the excellent value we offer our guests. Our hotel location is indeed very popular with travellers for our easy accessibility to public transport and tourist attractions. We hope you had a great time touring Singapore and look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear CORA,Thank you for taking time to write a review of your hotel stay. Refrigerators are available at our higher-tier rooms and our welcoming front desk staff would be glad to recommend the relevant rooms if you require a refrigerator during your stay. Your recommendation for a bidet has been submitted to our management for their review and consideration. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

Dear EMMANUEL,Thank you for taking time to write a review of your hotel stay. Please be reminded to turn on the heater via a switch just outside the bathroom for unlimited hot water. We have stopped placing bottled water in the rooms so that our guests can join us in our efforts to reduce carbon waste. Tap water in Singapore is potable and a kettle is also provided in the room. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Dear Eisuke,Thank you for your patronage. We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

Dear Reine,We are pleased to hear that you had enjoyed your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. We would love to have the opportunity to welcome you back again.Warm Regards,RolandGuest Experience Executive

Dear Sylvia,We are disappointed to learn of your review despite our very clean rooms and the warm service provided by our helpful staff. Similar to many of the hotel properties in Singapore, the room windows cannot be opened for the safety and security of the hotel guests, which has always been our top priority. Warm Regards,RolandGuest Experience Executive

Dear Guest,Thank you for choosing to stay with us. We value your patronage and we look forward to welcome you back to enjoy the cosy and affordable accommodations which our hotel is known for.Warm Regards,RolandGuest Experience Executive

Dear Hirotomo,Thank you for complimenting our hotel's convenient location and great accessibility to a wide range of restaurants and eateries. We hope you have found time to explore the various cuisines within our vicinity! It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

Dear KEISUKE,Thank you for choosing to stay with us. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

Dear Del,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer! We are delighted that we are able to fulfil all expectations of your stay in particular from our well furbished rooms. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

Dear Guest,Thank you for taking time to write a review of your hotel stay. Our housekeeping supervisor has received your feedback and working hard to ensure our housekeeping services meets our very high standards for our guests' benefit. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

Dear Ansari,Thank you for appreciating our highly competitive room rates and convenient location. Our hotel maintains a regular and stringent routine of pest management and it is uncommon for bugs to be present in our rooms. Nonetheless, we will step up inspection to mitigate such experience. We do provide ample WiFi bandwidth. However, when most of the guests use their phones (some using multiple devices) in the evenings, the internet access will be slowed down. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

Dear Udo,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. Many of our guests have in fact complimented our location for the close proximity to many eateries and convenient amenities. Our hotel is also located near to Kallang MRT station and bus stops allowing easy access to city center. We look forward to welcoming you back to our hotel in the future!Warm Regards,RolandGuest Experience Executive

Dear Henry,Thank you for leaving compliments for our lovely staff team. Refrigerators are available at our higher-tier rooms and our welcoming front desk staff would be glad to recommend the relevant rooms if you require a refrigerator during your stay. Our housekeeping team will perform basic room cleaning including replacing used towels as part of room make-up service in line with usual hotel standards unless a "Do not disturb" sign is put outside the door. Please do approach our Front Desk if you require additional towel before your check-out. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

Dear Wei,Thank you for choosing our hotel as your preferred accommodation choice and for appreciating our 24/7 reception service. It is always our pleasure to assist our arriving and departing guests with keeping their luggage safe and secure while they are away touring the city. Similar to many of the hotel properties in Singapore, the room windows cannot be opened for the safety and security of the hotel guests, which has always been our top priority. We hope you had a great time touring Singapore and look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear GILLES,Thank you for complimenting our hotel's strategic location and great accessibility to Aljunied MRT station. Singapore is an urban city facing land scarcity issue, hence many accommodation providers, especially those in the budget segment, are designing rooms which are compact in size, yet without compromising comfort for the guest. We hope to have the chance to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

Dear Chui,Thank you for leaving a perfect rating! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. We look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive

Dear foulémata,We appreciate your positive comments of your hotel stay. We are delighted to hear that the service of our team, our excellent location and clean rooms were the highlights of your stay with us. It has been such a pleasure to have provided you with an excellent hotel experience, and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear Andreas,Thank you for your positive rating! It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

Dear UIS,Thank you for sharing your positive stay experience. We are delighted that you had enjoyed your stay with us, in particular the clean and comfortable room and the great service provided by our staff. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

Dear Baelean,Thank you for leaving compliments for our lovely hospitality team. As the majority of the hotel guests would be spending their entire day out of the hotel exploring the city sights they would consider the hotel TV programmes as secondary entertainment. The compact configuration of our rooms is a direct result of Singapore's land constraints. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. Majority of our guests prefer strong water pressure to enjoy a comfortable shower. Thank you again for sharing your experience. We look forward to welcoming you back.Warm Regards,RolandGuest Experience Executive

Dear Katarina,Thank you for leaving a five star review and compliments for our lovely hospitality team! Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. The Hotel Team looks forward to be of service to you again!Warm Regards,RolandGuest Experience Executive

Dear IKue,Thank you for spotting a great value from staying with us. It is lovely to hear that you had enjoyed your stay with our facilities, good housekeeping services and the access to many excellent and affordable food in the immediate vicinity. Geylang district is one of the most vibrant and authentic areas of Singapore and many of our guests have shared that they have felt safe and comfortable while staying with us. We hope you will think of us again the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Dear Vuiyun,Thank you for choosing to stay with us and it is lovely to hear that you had enjoyed your stay. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

Dear Rochel,We are unable to locate details of your stay with us. We will appreciate if you can approach my colleagues directly of any unsatisfactory experience and they will check and rectify accordingly, ensuring that your stay remains pleasant and comfortable with us.Warm Regards,RolandGuest Experience Executive

Dear Yuuto,We strive to make each stay as comfortable and affordable for all our guests and we are glad that we had met your expectations. We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

Dear Eng-Huat,Thank you for your review and it is lovely to hear that you had enjoyed your stay with us. We look forward to welcoming you back for another splendid stay and to delight you with our hospitality!Warm Regards,RolandGuest Experience Executive

Dear Guest,Thank you for your strong endorsement for ibis budget Emerald. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Dear Katherine,Thank you for letting us know you have found a great bargain and had awesome rest in our room. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to our hotel for a longer stay with us in the future.Warm Regards,RolandGuest Experience Executive

Dear Steven,Thank you for complimenting our hotel's excellent location. We had taken note of your feedback and would like to apologise for this less than satisfactory stay experience. This is not reflective of our usual hotel standard and will continuously review to improve our service standards and facilities. We hope to welcome you back to a better experience should you stay with us again in the near future.Warm Regards,RolandGuest Experience Executive