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Recensioni per The Robertson House by The Crest Collection

4 out of 5
The Robertson House by The Crest Collection
1 Unity Street, Singapore

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 76 su 128 recensioni" "
Valutazione di 8 - Buono. 36 su 128 recensioni" "
Valutazione di 6 - Soddisfacente. 7 su 128 recensioni" "
Valutazione di 4 - Scarso. 5 su 128 recensioni" "
Valutazione di 2 - Terribile. 4 su 128 recensioni" "

9,4/10

Pulizia

9,0/10

Personale e servizio

9,2/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

2/10 Terribile

Gwen

Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di The Robertson House team, il giorno 26 apr 2024
Dear Gwen,Greetings from The Robertson House team.We regret that you have not enjoyed your stay here with us.Are you able to share more information with us on the events that took place for us to understand the situation better please.Thank you.The Robertson House team

10/10 Eccellente

Kristina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed at a cornerroom on the right side, and appreciated the view of the pool, the skyline. Delicious breakfast, nice swimmingpool, walking distance to MRT and absolutely liked walking zlong the quays. We would recommend the hotel also for the friendlyness of the staff.
Risposta di The Robertson House team , il giorno 25 apr 2024
Hi Kristina,Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay.We are glad that you enjoyed your time with us and found everything to be satisfactory.It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warmest regards,

10/10 Eccellente

Mike

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great complimentary coffee selections in the room. Very comfortable bedding, Nothing much to complaint at all, except that the hot water temperature fluctuates when taking a shower.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Stacey, MAILORS FLAT

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved our stay, breakfast was included & always a variety of hot & cold foods, that changes daily. Fort Canning is close & worth the walk. Beautiful french bakery is worth the visit. Transport for trains, buses is in walking distance. Lot's of restaurants around the property. House keeping didn't clean 1 day. Pool is great size though spa doesn't work.
Soggiorno di 8 notti ad aprile 2024

10/10 Eccellente

anu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024

6/10 Soddisfacente

chiken

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
立地がよいので選びました。クラークキーやフォートカニングに徒歩でアクセスでき、食事や散歩に最適です。ファシリティは、リフレッシュされていて清潔感があり、部屋は天井が高く、狭さを感じませんでした。ただ、壁が薄い。熟睡はできませんでした。あと、夜のプールが暗すぎて、だれも利用しません。朝食は高くて諦めました。欧米人の利用が多い気がします。日本人がいなくてよかった。
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Michael, Waihi Beach

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property, lovely staff, super close to public transport, had an amazing stay and would recommend
Soggiorno di 3 notti a marzo 2024
Risposta di Comment from Hotel Management, il giorno 1 apr 2024
Hi Jessica,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 Buono

Maria

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was nice, good water pressure on shower, bed and pillows comfortable. Closet is very very small. Very complete and delicious breakfast (surcharge... needs to be booked the day before otherwise they charge almost double). Restaurant hours did not suit my needs so never had the chance to eat there. No bar. Swimming pool very very nice. Hotel is expensive as all in Singapuere. 2 blocks away from MRT and bus stop so its easy to get to all locations. No need to spend money on taxis except airport.
Soggiorno di 8 notti a marzo 2024
Risposta di Comment from Hotel Management, il giorno 1 apr 2024
Hi Maria, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 Eccellente

Andrea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location as nearby restaurants in both Robertson and Clarke quays.
Soggiorno di 3 notti a marzo 2024
Risposta di Comment from Hotel Management, il giorno 1 apr 2024
Hi Andrea,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 Buono

Lillian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is 10 min walk from the river and mall, approx. 7 min walk to a bus station and 5 min walk to one of the Big Bus stops. When we got there (before checking time) our room was ready. We were very happy as we flew from Thailand and we wanted to rest. Unfortunately, the workers painting some doors on floor 8th were working that day and the smell of the paint or thinner was very strong and was causing us to feel nauseated. We went down to the reception and the check in had started with lots of people gathering in the small reception area. We were told they will try their best and to comeback later but I was determined to get a safer room right then. The reception staff did not feel that patient but they made us wait and found us another room in another floor. I am glad because we stayed there for 4 days. We did not use the pool as we were busy exploring the city but it look great. We did not try the food. You need to decide on your breakfast at check in. We did not, and we were not able to be seated unless we waited long and the cost for breakfast goes up significantly if you don't preschedule or pre-pay. There is a coffee place just across the street inside of a small shopping center for a coffee and pastry if you don't need a big breakfast. The bed was very comfortable and the room was great overall. Clean and comfy pillows.
Soggiorno di 3 notti a febbraio 2024

8/10 Buono

Sim Hyun

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location is oogd
Soggiorno di 2 notti a marzo 2024

8/10 Buono

SeEun

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
concierge needs to be expanded. waiting line for check-in and check-out were too long and the staffs were very slow. early check-in and late check-out are mostly impossible at this hotel. water pressure was too low. breakfast was clean and wasn't bad.
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Maxine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing hotel would stay here again. Breakfast can be a little busy but good staff. Swimming pool is lovely could do with a few more loungers.
Soggiorno di 2 notti a febbraio 2024
Risposta di Comment from Hotel Management, il giorno 1 apr 2024
Hi Maxine,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

4/10 Scarso

Takashi

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024

10/10 Eccellente

Jennifer

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Well appointed rooms. Excellent air conditioning and comfortable beds.
Soggiorno di 2 notti a febbraio 2024
Risposta di Comment from Hotel Management, il giorno 1 apr 2024
Hi Jennifer, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

10/10 Eccellente

Kazuhito

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
何のストレスもなく快適に過ごせました。 施設もきれいで、スタッフも親切でした。 いいホテルです。
Soggiorno di 3 notti a febbraio 2024

8/10 Buono

Belinda

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
no proper queue system for checking-in. but everything else is wonderful.
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

James Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff frendly
Soggiorno di 3 notti a febbraio 2024
Risposta di Comment from Hotel Management, il giorno 1 apr 2024
Hi James Robert,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 Buono

Malte

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Schönes hotel
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Malte

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice Hotel. Only breakfast was very busily
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

William

Viaggio di coppia
The hotel was exceptional great location easy access to explore around the City. Will definitely be returning ❤️
Soggiorno di 1 notte a febbraio 2024
Risposta di Comment from Hotel Management, il giorno 1 apr 2024
Hi William ,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 Buono

atsuo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
この辺りに初めて宿泊しました。お部屋はマリーナ側に面しており、とてもView が良かったです。年末のベイエリアの花火も部屋から楽しめました。川沿いに沢山のレストランもあり、便利でした。 唯一の難点はレセプションの数が少ないこと。２つしかない為、タイミングが悪いとすごく待たなければならないことです。
Soggiorno di 6 notti a dicembre 2023

10/10 Eccellente

Taehyun

Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Antony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing hotel great location
Soggiorno di 2 notti a gennaio 2024

2/10 Terribile

Mariana

Soggiorno di 5 notti a novembre 2023

10/10 Eccellente

Dale

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Deluxe hotel. Full service, great pool. Gym is small, only one bench to use free weights.
Soggiorno di 6 notti a gennaio 2024

2/10 Terribile

Chua

Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Kevin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good
Service was incredible! The only issue was the A/C, it worked, but it would reset to 24 every few hours despite being put to 18. And they had no fans available. If I return to Singapore, I will consider staying here again, but I will bring my own fan.
Soggiorno di 4 notti a gennaio 2024

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Not worth the money
Breakfast selection was not much, juices are from concentrated and coffee was awful. The check in desk was extremely slow. Not much customer service and didn't explain breakfast and WiFi facilities until i asked. Before checking out, i phoned up in the room and wanted to book taxi in advance, but no one pick up the phone. I phoned again but no one answered. This hotel is either in need to service training or need more resources to be able to compete other hotels in Singapore. The toilet is leaking and water dripping all night that I couldn't sleep well.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Stacey

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
This hotel is fantastic since the refurb, looks so smart and modern. Would highly recommend especially for the price.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Genevieve

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Le métro est à côté La piscine est vraiment mal Plusieurs restos à distance de marche

10/10 Eccellente

SHIGEMITSU

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Rupert

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice Relaxed Hotel
This is a nice hotel in a great location. Very central. Lots of good bars and restaurants on the doorstep. Very close to MRT station.
Soggiorno di 4 notti a gennaio 2024

8/10 Buono

Lene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Udemærket til et par dage i byen.
Overordnet et fint ophold på 2 nætter. Der er hvad man skal bruge, og personalet er flinke. Lidt slidt hotel, små værelser og poolen lukkede før tid.
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Gunnar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hotel with amazing staff
Soggiorno di 4 notti a gennaio 2024

2/10 Terribile

Ka Wai

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Poor experience
My experience at the hotel was quite disappointing. I encountered a few issues during my stay that affected my overall satisfaction. Firstly, I noticed that my pyjamas were missing after the room was cleaned by the housekeeping staff. Despite informing the reception, there was no follow-up or action taken to investigate the matter as promised. Secondly, I found that the refrigerator drink was not replenished, and the cups and spoons were not replaced after the room was cleaned. This lack of attention to detail by the housekeeping team was quite noticeable. Furthermore, the towels were not replaced, which was an inconvenience during my stay. Additionally, I experienced poor water supply in my room. The water was unstable and would become excessively hot after only a few minutes of use. Moreover, the water tap consistently emitted hot water, even when adjusted to the cold setting. When it came time to check out, I had to specifically request the cancellation of the credit card deposit. Surprisingly, the hotel claimed to have no record of the deposit in their system. Fortunately, they found the manual slip as proof of the deposit, which served as necessary support in resolving the matter. Considering these issues, my overall experience at the hotel was unsatisfactory, and I would not recommend staying there again. I believe it is important for the hotel management to address these concerns and take appropriate measures to improve the quality of service provided to guests.
Soggiorno di 5 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 2 gen 2024
Hi Ka Wai,Greetings from The Robertson House.Thank you for taking the time to give us your feedback about your recent stay. We regret to hear that your stay experience was not a pleasant one. We apologise that the level of cleanliness was not up to your expectations and the lapse in service standards of our Guest Services team. At The Robertson House, we take pride in offering our guests a comfortable and restful environment. Please be assured that we will take this back to our Housekeeping department and conduct a thorough investigation and to further train our associates on improving our service levels. Once again, we thank you for keeping us informed of these incidents, and definitely not a reflection of the services we pride ourselves on at The Robertson House. We sincerely hope that this incident has not marred your impression of us, and we look forward to being of service to you in the near future. Warm regards,The Robertson House team

10/10 Eccellente

Kjell Arild

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Highly recommended
Excellent breakfast, newly renovated, close to metro. Lovely area for a walk.
Soggiorno di 4 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 2 gen 2024
Hi Kjell Arild,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay. Indeed, our central location means you can access all the local attractions by foot. A stone’s throw away from Fort Canning MRT station and bus stops at our doorstep means that you can easily access the Orchard Shopping belt or even the Central Business District. We are also in close proximity to an array of business and entertainment attractions and surrounded by a host of iconic landmarks such as Fort Canning Hill and Singapore River. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay. Warm regards,The Robertson House team

10/10 Eccellente

PI LEONG

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great breakfast, wonderful gym and pool. Check in was not very pleasant as staff were not welcoming but there to get the job done. No complimentary parking.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Juntaree

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 29 dic 2023
Hi Juntaree, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

6/10 Soddisfacente

YOUNGYEUN

Soggiorno di 3 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 29 dic 2023
Hi Youngyeun, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

4/10 Scarso

JIHEON

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
I booked 2 rooms because there was a connecting room, but I couldn't get assigned, and I had to pay an additional fee for an early check-in, and one room was delayed in cleaning, so I could check-in around 17:00. Citi View requested a room replacement because it was a room with a view of the building right in front of it, but communication between employees was not smooth, so I didn't receive timely feedback. I don't think it is suitable for family travel, considering that it is not assigned even though I specifically requested a connecting room by e-mail
Soggiorno di 2 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 2 gen 2024
Hi Jiheon,Greetings from The Robertson House.Thank you for taking the time to give us your feedback about your recent stay. We regret to hear that your stay experience was not a pleasant one. We apologise for the longer than usual check-in time that you experienced. Our Guest Services team strives to impress and to deliver a seamless check-in experience, and this was a lapse in service standards on our part. We would like to take this time to thank you for your understanding on this matter and share that the necessary retraining efforts will be taken to ensure that we continue to improve and deliver a smooth overall guest experience. Once again, we thank you for keeping us informed of these incidents, and definitely not a reflection of the services we pride ourselves on at The Robertson House. We sincerely hope that this incident has not marred your impression of us, and we look forward to being of service to you in the near future. Warm regards,The Robertson House team

10/10 Eccellente

Raine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thankfully we were able to check in super early at no extra cost. Such a life saver for long travel nights. I would definitely stay here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di The Robertson House team, il giorno 26 dic 2023
Hi Raine, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A great choice when visiting Singapore
Soggiorno di 5 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 26 dic 2023
Hi John, Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 Eccellente

shigeo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 26 dic 2023
Hi Shigeo, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 Eccellente

Nigel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 26 dic 2023
Hi Nigel, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

6/10 Soddisfacente

Deepan

Soggiorno di 3 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 26 dic 2023
Hi Deepan, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 Eccellente

mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di The Robertson House team, il giorno 26 dic 2023
Hi Mary, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It's safe, comfortable, clean and staff are very courteous and helpful.