Salottino della hall

Recensioni per Sercotel Kalma Sitges

4 out of 5
Sercotel Kalma Sitges
Paseo de la Ribera 65-68, Sitges

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 198 su 476 recensioni" "
Valutazione di 8 - Buono. 217 su 476 recensioni" "
Valutazione di 6 - Soddisfacente. 42 su 476 recensioni" "
Valutazione di 4 - Scarso. 13 su 476 recensioni" "
Valutazione di 2 - Terribile. 6 su 476 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

eugenio, Ladispoli

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Ottimo…. colazione da migliorare
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 7 gen 2023
Grazie mille per la vostra valutazione molto positiva, Eugenio. È stato un piacere averlo con noi. Prendiamo note dei commenti sulla colazione, ci dispiace che non sia stato del tutto soddisfacente. Ci auguriamo di rivedervi al Kalma Sitges!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura dotata di tutti i comfort in posizione centrale sul mare
Soggiorno di 7 notti ad agosto 2019
Risposta di Jessica Lasser, il giorno 7 set 2019
Buon pomeriggio, Apprezziamo il suo feedback positivo. Vi siamo molto grati di aver letto che avete trascorso un piacevole soggiorno al Kalma Sitges Hotel. Speriamo di rivederla presto. Cordiali saluti, Jessica Lasser Direttore Albergo Kalma Sitges (La Niña)

10/10 Eccellente

Emanuele

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Posizione hotel perfetta. Bello e pulito, personale professionale e sempre disponibile. Colazione a buffet ben preparata e assortita. Ci torneremo anche l’anno prossimo.
Soggiorno di 13 notti ad agosto 2019
Risposta di Manager, il giorno 27 ago 2019
Caro Emanuele, Grazie per aver dedicato qualche minuto per inviarci i vostri commenti e una recensione così fantastica sul vostro soggiorno presso il Kalma Sitges Hotel. Non vediamo l'ora di vedervi di nuovo il prossimo anno tra noi in modo da poter godere di nuovo dei nostri servizi. Cordiali saluti. Jessica Lasser Kalma Sitges Hotel Manager

10/10 Eccellente

Stephanie Renee

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was clean and modern. Onsite restaurant and bar is very convenient. Staff is professional and friendly. Room was nice and clean with a wonderful balcony and ocean view.
Soggiorno di 6 notti ad aprile 2024

10/10 Eccellente

Steve

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is three mins walk to the centre loads of dining options and great bars, next to the sandy beach, great hotel our third visit.
Soggiorno di 8 notti ad aprile 2024
Risposta di Pablo Fernández Ventura - General manager, il giorno 22 apr 2024
Dear Steve,Thank you for choosing Sercotel Kalma Sitges for your recent stay, and for taking the time to share your feedback. We're thrilled to hear that you had such a wonderful experience with us and that this was your third visit!We're delighted that you appreciated our convenient location, just a three-minute walk to the center with plenty of dining options and fantastic bars nearby. Being situated next to the sandy beach adds an extra layer of charm to our hotel, and we're glad you enjoyed it.Your continued patronage means the world to us, and we look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful beachfront hotel. The parking is behind the hotel which was a bit tricky to find, but otherwise no complaints.
Soggiorno di 1 notte ad aprile 2024
Risposta di Pablo Fernández Ventura - General manager, il giorno 22 apr 2024
Dear Amy,Thank you very much for the lovely review. We are thrilled to know that you have a great experience.We hope to see you soon back in Sitges!Kind regards

10/10 Eccellente

Oliver, Remscheid

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tolle Lage, Schönes Hotel und ein engagiertes und sehr zuvorkommendes Team
Soggiorno di 2 notti a marzo 2024
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 31 mar 2024
Sehr geehrter Oliver,wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt genossen haben. Es war uns ein Vergnügen, Sie bei uns zu haben, und wir hoffen, dass wir Sie in Zukunft wiedersehen werden.Beste Grüsse,

10/10 Eccellente

Oliver, Remscheid

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tolles Hotel mit freundlichem und sehr engagiertem Personal. Hochzufrieden und jederzeit wieder!
Soggiorno di 1 notte a marzo 2024
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 31 mar 2024
Sehr geehrter Oliver,wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt genossen haben. Es war uns ein Vergnügen, Sie bei uns zu haben, und wir hoffen, dass wir Sie in Zukunft wiedersehen werden.Beste Grüsse,

10/10 Eccellente

Valerio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay at the hotel was highlighted by its fantastic location, which I thoroughly enjoyed. What stood out the most was the charming terrace that offered direct views of the promenade and the beach, from the first light of dawn until the sun set in the evening. This feature alone made my stay memorable, allowing me to soak in the beauty of the surroundings in a serene and intimate setting. It was truly a pleasure to start each day with such breathtaking views and to end it watching the sunset from the comfort of the terrace. Highly recommended for those who appreciate the beauty of nature combined with the convenience of a great location.
Soggiorno di 1 notte a marzo 2024
Risposta di Pablo Fernández Ventura - General manager, il giorno 11 mar 2024
Dear Valerio,Thank you for sharing your wonderful experience at Sercotel Kalma Sitges. We're delighted to hear that you thoroughly enjoyed your stay, particularly our fantastic location and charming terrace with direct views of the promenade and beach.We take great pride in providing our guests with memorable experiences, and it's fantastic to hear that the terrace enhanced your stay and allowed you to soak in the beauty of the surroundings in such a serene and intimate setting. We couldn't agree more that starting each day with breathtaking views and ending it with a sunset from the terrace is truly special.Your recommendation means a lot to us, and we appreciate you highlighting the beauty of nature combined with the convenience of our great location. It was a pleasure to have you as our guest, and we hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Eccellente

Stefan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good service
Soggiorno di 2 notti a marzo 2024
Risposta di Pablo Fernández Ventura - General manager, il giorno 11 mar 2024
Dear Stefan,We sincerely appreciate your kind words and the positive review you've shared about your experience at Sercotel Kalma Sitges. It's a pleasure to hear that you enjoyed your stay with us and that our services met your expectations.At Sercotel Kalma Sitges, we continuously strive to provide our guests with an exceptional and memorable experience, from the moment they arrive until their departure. We're delighted that you enjoyed our facilities, the service provided by our team, and found our location convenient for exploring all that Sitges has to offer.We deeply value your feedback and thank you for your support. We sincerely look forward to welcoming you again in the future for another equally enjoyable stay.Best regards,

10/10 Eccellente

Catherine Natasha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely place to stay if you are on foot. Very easy and nice walk to shops and station for train to Barcelona. Staff were extremely helpful and kind. Excellent value for money. Easy to get to and from the airport. Would definitely stay here again.
Soggiorno di 4 notti a febbraio 2024
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 23 feb 2024
Dear Catherine,thank you very much for your review. We are very glad to know that you enjoyed your stay so much. It has been a pleasure to welcome you and we look forward to seeing you very soon.Best regards,

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
You couldn't ask for a more perfect hotel. We opened our 4 windows overlooking the promenade, beach and ocean with palm trees all along the road.
Soggiorno di 1 notte a febbraio 2024
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 20 feb 2024
Dear David, we are delighted to read that you enjoyed the views. It has been a pleasure to welcome you and we hope to see you again in a near future!Beest regards,

8/10 Buono

Juan Manuel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo bien
Soggiorno di 2 notti a febbraio 2024
Risposta di Pablo Fernández Ventura - Director, il giorno 8 feb 2024
Estimado Juan Manuel,En nombre de todo el equipo del Sercotel Kalma Sitges, me gustaría expresar nuestro sincero agradecimiento por su amable reseña y por tomarse el tiempo para compartirla con nosotros y con otros viajeros. Nos complace enormemente saber que su experiencia con nosotros fue tan positiva y que disfrutó de su estancia en nuestro hotel.En el Sercotel Kalma Sitges, nos esforzamos continuamente por brindar a nuestros huéspedes una experiencia excepcional, desde el momento en que hacen la reserva hasta su salida. Es muy gratificante para nosotros saber que nuestros esfuerzos están dando frutos y que hemos logrado cumplir con sus expectativas durante su visita.Nuestro objetivo principal es crear recuerdos inolvidables para nuestros huéspedes, y saber que contribuimos positivamente a su experiencia en Sitges nos llena de alegría y satisfacción. Transmitiré sus amables palabras a todo nuestro equipo, quienes trabajan arduamente para garantizar que cada detalle de su estancia sea perfecto.Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en un futuro cercano y brindarle otra experiencia excepcional en el Sercotel Kalma Sitges.Atentamente,

10/10 Eccellente

Sheri

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a lovely room with a terrace overlooking Mediterranean Sea beach. Staff were friendly and helpful when we needed anything or had questions. Room & hotel was clean and well maintained. Many options for cafes, restaurants and shopping within walking distance. Walking distance to bus and train as well. We would recommend.
Soggiorno di 4 notti a gennaio 2024
Risposta di Pablo Fernández Ventura - General manager, il giorno 1 feb 2024
Dear Sheri,Thank you for taking the time to share your experience at Sercotel Kalma Sitges. We are delighted to hear that you had a lovely stay and enjoyed the beautiful room with a terrace overlooking the Mediterranean Sea beach. It's fantastic to know that our staff contributed to making your stay memorable by being friendly and helpful.Maintaining a clean and well-kept environment is a priority for us, and we are pleased that you found both your room and the hotel up to your standards. Additionally, we're glad to hear that our convenient location allowed you easy access to cafes, restaurants, shopping, as well as transportation options like the bus and train.Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Sercotel Kalma Sitges in the future. If there's anything specific you would like to share or suggest for improvement, please feel free to reach out.Thank you again for choosing to stay with us.Best regards,

10/10 Eccellente

Silvia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy bonito y una terraza espectacular
Soggiorno di 2 notti a gennaio 2024
Risposta di Pablo Fernández Ventura - Director, il giorno 30 gen 2024
Estimada Silvia,Agradecemos sinceramente sus amables palabras respecto a su reciente estancia en nuestro hotel Sercotel Kalma Sitges. Nos llena de alegría saber que haya disfrutado de nuestras instalaciones y, en particular, de nuestra espectacular terraza.En el Sercotel Kalma Sitges, nos esforzamos continuamente por ofrecer a nuestros huéspedes una experiencia única y memorable, y saber que hemos logrado transmitir la belleza de nuestro establecimiento nos llena de satisfacción.Su retroalimentación positiva nos motiva a seguir trabajando arduamente para mantener y superar las expectativas de nuestros huéspedes. Esperamos poder darle la bienvenida nuevamente en un futuro próximo y brindarle otra experiencia excepcional.Gracias por elegir el Sercotel Kalma Sitges.Atentamente,

10/10 Eccellente

William

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Les toilettes de la chambre 107 sont un peu cassées. Pour le reste c'était bien et excellent rapport qualité prix (75€ par nuit environ).
Soggiorno di 2 notti a gennaio 2024
Risposta di Pablo Fernández Ventura - General manager, il giorno 24 gen 2024
Cher William,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience au Sercotel Kalma Sitges. Nous sommes ravis d'apprendre que votre séjour a été globalement agréable et que vous avez trouvé que notre hôtel offrait un excellent rapport qualité-prix.Cependant, nous sommes désolés d'apprendre que les toilettes de la chambre 107 étaient légèrement endommagées. Votre avis est très important pour nous, et nous prenons toutes les remarques de nos clients au sérieux. Nous vous assurons que nous allons immédiatement prendre des mesures correctives pour résoudre ce problème et garantir une expérience optimale à nos futurs clients.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche et vous assurons de notre engagement constant envers la satisfaction de nos clients.Cordialement,

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location by the beach.
Pleasant, professional staff. Great location. Unfortunately I heard a lot of noise from other rooms.
Soggiorno di 2 notti a dicembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 12 gen 2024
Dear David,Thank you for taking the time to share your feedback about your recent stay at Sercotel Kalma Sitges. We are delighted to hear that you had a pleasant experience and appreciated our professional staff. Our team works hard to provide excellent service, and it's rewarding to know that their efforts are recognized.We also appreciate your positive comments about our great location. We strive to offer our guests a convenient and enjoyable stay, and we're pleased to hear that our location met your expectations.If you have any additional feedback or suggestions for improvement, please feel free to share. We value your input and look forward to welcoming you back to Sercotel Kalma Sitges in the future.Best regards,

8/10 Buono

Hannah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Pablo Fernández Ventura - Director, il giorno 8 feb 2024
Estimada Hanna,Gracias por dedicar parte de su tiempo para compartir su experiencia positiva en el Sercotel Kalma Sitges. Nos complace enormemente saber que disfrutó de su estancia con nosotros y que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas.En el Sercotel Kalma Sitges, nos esforzamos continuamente por ofrecer a nuestros huéspedes una experiencia inolvidable, y comentarios como el suyo nos motivan aún más a seguir mejorando y superando las expectativas de quienes nos eligen como su destino de hospedaje.Nos enorgullece saber que nuestro equipo pudo brindarle un servicio excepcional y que pudo disfrutar de todas las comodidades que ofrecemos. Transmitiré sus amables palabras a todo nuestro personal, quienes se esfuerzan día a día para asegurarse de que cada huésped se sienta bienvenido y atendido.Esperamos tener el placer de darle la bienvenida nuevamente en un futuro próximo y brindarle otra estancia inolvidable en el Sercotel Kalma Sitges.¡Muchas gracias por elegirnos y por compartir su experiencia con nosotros!Atentamente,

10/10 Eccellente

Marta

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Estupendo
Supercentrico y tranquilo. Nos ha encantado vistas maravillosas, pongo fotos
Soggiorno di 1 notte a dicembre 2023
Risposta di Pablo Fernández Ventura - Director, il giorno 11 dic 2023
Apreciada Marta,Muchas gracias por tu comentario tan positivo sobre tu experiencia en el hotel. Esperamos volver a verte en futuras ocasiones.Un cordial saludo

10/10 Eccellente

Peter

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Also excellent, reasonably priced breakfast buffet.
Soggiorno di 1 notte a novembre 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 29 nov 2023
Dear Peter,thank you very much for sharing your experience of your recent stay in Sercotel Kalma Sitges. We are glad that you enjoyed your stay and we look forward to welcome you in a near future.Best regards,

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a wonderful time in Sitges while staying here - hotel was perfectly located, and the staff were warm and welcoming, with bright service (especially Tamara!). Wish I could have stayed longer! The only thing I would have done differently is maybe splurge on a room with an ocean view - but will have to do that next time for sure.
Soggiorno di 1 notte a novembre 2023
Risposta di Pablo Fernandez, Manager Sercotel Kalma Sitges, il giorno 28 nov 2023
Dear Melissa,it's great to read comments like yours. We are very happy to read that you enjoyed your stay. We will share your thanks with our staff and hope to see you again and to be able to offer you the sea view room.Best regards,

8/10 Buono

JESUS

Soggiorno di 1 notte a novembre 2023
Risposta di Pablo Fernández Ventura - Director, il giorno 12 gen 2024
Estimado Jesús,Gracias por elegir Sercotel Kalma Sitges para tu reciente estancia. Apreciamos sinceramente tu reseña positiva y nos alegra saber que tu experiencia fue agradable.En Sercotel Kalma Sitges, nos comprometemos a brindar un servicio excepcional y garantizar que nuestros huéspedes tengan una estancia inolvidable. Es maravilloso saber que cumplimos con tus expectativas.Si tienes planes de viaje futuros a Sitges, estaríamos encantados de recibirte nuevamente en nuestro hotel.Atentamente,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel is well located, across the street from the beach and walkable distance to the main part of town with all the shops and restaurants. The views from the room were lovely and the terrace was also very nice to catch some sun and take in the views. The bed was comfortable and they provided all the amenities necessary for our stay. Parking downstairs was convenient, but you do have to pay. The breakfast was not great for the additional cost. Otherwise the hotel itself was nice and the room was clean and comfortable. Staff were kind and provided good service.
Soggiorno di 1 notte a ottobre 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 15 nov 2023
Thank you very much for your detailed review of your recent stay at the hotel! Comments like yours help us to see what our guests think and make possible improvements to continue to provide a good service. We are glad you enjoyed your stay and we have taken note of the breakfast to see if we can change anything. We look forward to seeing you very soon!Best regards,

10/10 Eccellente

Henrik

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Överlag bra
Bra hotell som rekommenderas. Lågsäsong och därmed begränsade öppettider vid lunchen.
Soggiorno di 3 notti a novembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 14 nov 2023
Tack för din recension! Vi är glada att du rekommenderar vårt hotell. Vi beklagar eventuella begränsade öppettider under lågsäsongen och hoppas ändå att du hade en trevlig vistelse hos oss. Vi ser fram emot att välkomna dig igen!

10/10 Eccellente

In Seong

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a novembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 13 nov 2023
Thank you very much for rate us with 10. We hope to see you soon in future ocasions in Sitges.Kind regards

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 13 nov 2023
Muchas gracias por si comentario positivo sobre la estancia en Sercotel Kalma Sitges.Esperamos volver a verle en futuras ocasiones,Atentamente

10/10 Eccellente

Samantha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was right on the beach. It was comfortable and convenient for everything in the town. Staff were amazing. Helpful and friendly.
Soggiorno di 7 notti a ottobre 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 2 nov 2023
Dear Samantha,it is wonderful to read comments like yours. we are glad to know that you enjoyed so much your stay and we look forward to seeing you very soon!Best regards,

8/10 Buono

Ulrika

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Perfekt läge, trevlig personal och rent . Inte den modernaste inredningen och hård säng .
Soggiorno di 2 notti a ottobre 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 29 ott 2023
Dear Ulrika,thank you very much for sharing your experience with us. We are glad that you enjoyed your stay. We have a renovation project in the rooms to modenise them which we hope to carry out as soon as possible. We look forward to seeing you very soon!Best regards,

10/10 Eccellente

loretta

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel,lovley breakfast and very helpful staf
Soggiorno di 7 notti a ottobre 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 19 ott 2023
Dear Loretta,thank you very much for your great review! We are glad to know that you enjoyed your stay and we look forward to seeing you very soon!Best regards,

6/10 Soddisfacente

Gloria

Viaggio di coppia
Pros: across street from the beach; close to shops and restaurants. Cons: Air conditioning was broken and we never got a straight answer as to the problem or whethe it would be fixed. Inconvenient to go from floor 4 pool to reception area to get towels for pool or other things.
Soggiorno di 4 notti a settembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 2 ott 2023
Dear Gloria,Thank you for taking the time to share your review of our hotel. We genuinely appreciate your feedback as it helps us improve our services and provide a better experience for our guests. Allow me to address your comments in detail:We are delighted to hear that you enjoyed our prime location, right across the street from the beach. Our proximity to shops and restaurants is one of the aspects that our guests often appreciate.We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. This was, unfortunately, a one-time issue with our chiller system. Our technicians took longer than usual to identify and resolve the problem, and we understand how frustrating this must have been for you. Please rest assured that we have taken steps to prevent such occurrences in the future.We also appreciate your feedback regarding the inconvenience of having to go from the fourth floor to the reception area to obtain towels and other items for the pool. We value your input and will explore ways to improve our guests' convenience in this regard.We hope you will consider giving us another chance in the future to demonstrate our commitment to providing a more satisfying guest experience. Should you choose to return, please feel free to contact me directly, and I will be happy to ensure that your stay is as comfortable as possible.Thank you once again for choosing our hotel and sharing your opinion. We highly value your business and look forward to the opportunity to serve you again in the future.Sincerely,

8/10 Buono

Maiken Lykke

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Alt i alt udmærket
Alt i alt en udmærket oplevelse. Meeen når man bor på hotellet 12 nætter når man at blive træt af morgenbuffetten som for et 4 stjernet hotel er meget spartansk. Superiorværelset er uden hygge med kun en skrivebordsstol. Ingen små hyggemøbler overhovedet. Meget venligt og kompetent personale overalt.
Soggiorno di 11 notti a settembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 2 ott 2023
Kære Maiken,Først og fremmest vil jeg gerne takke dig for at tage dig tid til at dele din oplevelse som gæst på vores hotel. Vi sætter stor pris på din feedback, da den hjælper os med at forbedre vores service.Det glæder os at høre, at du overordnet set havde en god oplevelse, og at vores personale gjorde en positiv forskel under dit ophold. Vi bestræber os altid på at levere en fremragende kundeservice, og det er dejligt at vide, at du har bemærket vores dedikation.Når det kommer til morgenbuffeten, beklager vi, at den ikke levede op til dine forventninger, især under dit 12-nætters ophold. Vi forstår, at gæster, der bor i længere tid, gerne vil have en vis variation. Vores team arbejder konstant på at forbedre og diversificere vores morgenmadstilbud for at imødekomme forskellige præferencer. Din feedback vil være en værdifuld kilde til inspiration i denne proces.Endnu engang tak for din anmeldelse, og for at du valgte vores hotel til dit ophold. Vi håber, at du vil overveje at vende tilbage til os i fremtiden, og at vi kan byde dig velkommen med en forbedret morgenmadsoplevelse og en mere behagelig værelsesindretning.Med venlig hilsen,

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Prima uitgangspunt
Op een prima locatie in sitges. Vriendelijke ontvangst, ook verder tijdens het verblijf. Heerlijk buiten ontbijten. Minpuntjes, slechte verlichting op de kamers en enkele rommelige en onafgewerkte hoekjes in de ontbijtzaal, typisch spaans misschien maar niet voor deze prijzen.
Soggiorno di 11 notti a settembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 27 set 2023
We waarderen uw feedback over uw verblijf in ons hotel in Sitges, met name de locatie en de vriendelijke ontvangst. We betreuren echter de problemen met de verlichting in de kamers en de slordige details in de ontbijtzaal. We zijn vastbesloten om deze aspecten te verbeteren om een meer bevredigende ervaring te bieden bij toekomstige bezoeken. We danken u voor uw opmerkingen en hopen u opnieuw te mogen verwelkomen om u een betere service te bieden.

6/10 Soddisfacente

Maximiliano

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 24 set 2023
Apreciado Maximiliano,muchas gracias por su feedback. Es importante para nosotros saber la opinión del cliente. Nos hubiera gustado que disfrutara más de su estancia y tomamos nota de aquellos aspectos a mejorar para que su próxima visita sea formidable. Sentimos mucho haberle tenido que cambiar de habitación durante su estancia y esperemos no tener ningún inconveniente la próxima vez para que tenga un excelente recuerdo del Kalma Sitges.Un saludo,

8/10 Buono

Simon

Soggiorno di 4 notti a settembre 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 21 set 2023
Dear Simon,thank you very much for your great review! We are glad that you enjoyed your stay and we look forward to seeing you in a near future!Best regards,

6/10 Soddisfacente

JOAO

Non mi è piaciuto: Comfort della camera
Great location but looked more a 3 stars hotel
Pros: The hotel is very well located. The room was small but with everything needed. The room was available when I checked in (around 12:30) Cons: The bedding was bad. I stayed in the summer, with the AC off, and I was cold during the night as the bedding did not retain the body heat. Other friends in other rooms had the same experience. The air filter in the bathroom was probably never cleaned, and it was absolutely disgusting. In the room I stayed, the storage for clothes was very limited, but that is not true for other rooms The Wi-Fi signal was very week in the room I stayed The view of the room was directly to the balcony of the building behind the hotel. This for me looked more like a 3 stars hotel than a 4 stars hotel. Very overpriced as I paid £750 for 2 nights, and I was expecting a much better experience. However, its location is just in front of the beach, which makes it very convenient.
Soggiorno di 2 notti a settembre 2023
Risposta di Tamara Schneider Front desk manager Sercotel Kalma, il giorno 17 set 2023
Dear Joao,thank you very much for your feedback. We would have liked your stay to be more pleasant. We are sorry we did not meet your expectations. We take note of all the points you mention to improve your next stay with us. We look forward to seeing you in a near future.Best regards,

10/10 Eccellente

Claude, Houston

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice property, great location right across the street from the beach, and 1-2 blocks away from tens of restaurants. Pool deck is nice, it could be upgraded, or at least have shaded areas. They have awnings and umbrellas, but for some reason, they don’t use them (it’s a bit frustrating to have to ask). The room was very good size and comfy. We would go back for sure!
Soggiorno di 4 notti a settembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 12 set 2023
Dear Claude,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and appreciated our property's great location near the beach and restaurants. We apologize for the inconvenience regarding the pool deck's lack of shaded areas and the awnings/umbrellas not being used. Due to a recent storm, some of our umbrellas were damaged, but we're actively working to repair and replace them. Your comments are valuable, and we appreciate your understanding. We look forward to welcoming you back in the future, and we're committed to making your next visit even more enjoyable.Best regards,

10/10 Eccellente

Calvin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was in the center of Sitges sea front activity and just across from the beaches.
Soggiorno di 5 notti a settembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 12 set 2023
Dear Calvin,Thank you for the nice review of the hotel.We hope to see you soon back in Sitges.Kind regards

10/10 Eccellente

Per Thomas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I just loved the hotel
Soggiorno di 6 notti a settembre 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 19 set 2023
Dear Thomas,Thank you so much for your kind words about our hotel! We're thrilled to hear that you had such a wonderful experience during your stay. Providing our guests with exceptional service and a memorable stay is always our top priority.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your feedback is greatly appreciated, and we look forward to serving you again soon.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cozy hotel
Third time in Sitges, different hotels every time. By far the best service we've experienced so far, very nice and service minded staff from the front desk to the cleaning lady. Perfect location, nice view over the beach from the ocean view rooms. Beach towels available at front desk.
Soggiorno di 9 notti ad agosto 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 12 set 2023
Dear David,Thank you for choosing our hotel during your third visit to Sitges, and for taking the time to share your feedback. We are delighted to hear that you found our service to be the best you've experienced so far, with our friendly and service-oriented staff making your stay enjoyable from the front desk to our dedicated cleaning team.It's wonderful that you appreciated our perfect location and the beautiful views from our sea view rooms. We're pleased to provide the convenience of beach towels at the front desk to enhance your beach experience.We look forward to welcoming you back for your next visit to Sitges and continuing to exceed your expectations.Warm regards,

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A great beach hotel in the heart of Sitges
Loved it here. I would definitely stay here again
Soggiorno di 5 notti ad agosto 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 5 set 2023
Thank you very much for your great review! We are glad that you enjoyed your stay and we look forward to seeing you very soon!Best regards,

10/10 Eccellente

John, Cottesloe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our room here was small but clean and comfortable. It's a great location, right across from the beach. Lots and lots of nice pubs and restaurants around as well as some interesting shopping. We enjoyed our stay very much.
Soggiorno di 4 notti a luglio 2023
Risposta di Pablo Fernández Ventura - General manager, il giorno 31 lug 2023
Dear John,Thank so much for the lovely review. For us there is nothing better than read this kind of experiences form our guests.We hope to see you soon back in Sitges.Sincerely,

10/10 Eccellente

Øyvind

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a luglio 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 23 lug 2023
Dear Oyvind,thank you very much for your great review! We are glad that you enjoyed your stay and we look forward to seeing you very soon!Best regards,

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
great location
My partner and I had a pleasant stay, although there were some aspects that could be improved. Let's start with the positives. The hotel staff was incredibly friendly and welcoming, greeting us with a smile upon our arrival. Check-in was smooth. The rooms were a bit on the small side, and we felt that they could use some refreshing to brighten them up. The breakfast was okay, but it was slightly disappointing for a 4-star hotel. There was a basic selection of breakfast items, but it lacked variety. We would have appreciated more options to choose from, especially since we were staying for several days. Nevertheless, the staff in the breakfast area was friendly, and we had a decent start to the day. One of the most peculiar things we noticed was the absence of bathing facilities for guests with late departures. For a hotel with 4 stars, we expected them to have a shower or changing area available, so guests could freshen up before leaving. This was undoubtedly an inconvenience and something we hope the hotel will consider addressing. Overall, we still had a good experience at Sercotel Kalma Sitges. The hotel's location was fantastic, being close to the beach.
Soggiorno di 5 notti a luglio 2023
Risposta di Tamara Schneider, Front desk manager, il giorno 22 lug 2023
Dear Michael,thank you very much for your feedback. It has been a pleasure to welcome you. We are glad that you enjoyed your stay and we take note of your contributions in order to improve certain aspects. Sorry that we do not have an extra room for those who want to shower after check-out. We offer late check-out at a low cost but inly if there is availability, which is more difficult in high season. We look forward to seeing you in a near future!Best regards,

8/10 Buono

David

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 8 notti a giugno 2023
Risposta di Pablo Fernández - Director, il giorno 7 lug 2023
Estimado David,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su experiencia con nosotros y esperamos volver a verle en futuras ocasiones.Atentamente,

10/10 Eccellente

William

Soggiorno di 2 notti a giugno 2023
Risposta di Guest experience, il giorno 1 lug 2023
Estimado William,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su experiencia con nosotros y esperamos volver a verle en futuras ocasiones.Atentamente,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 29 giu 2023
Thank you very much for your feedback! We are glad to know that you enjoyed your stay and we look forward to seeing you in a near future!Best regards,

10/10 Eccellente

LUIS MIGUEL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente hotel muy bien ubicado, el personal muy amable.
Soggiorno di 5 notti a giugno 2023
Risposta di Pablo Fernández Ventura - Director, il giorno 23 giu 2023
Apreciado Luis Miguel,Muchísimas gracias por tu comentario tan positivo de la estancia.Esperamos poder volver a verte pronto por Sercotel Kalma Sitges para repetir la experiencia.Un cordial saludo

10/10 Eccellente

gary

Soggiorno di 6 notti a maggio 2023
Risposta di Pablo Fernández Ventura - Director, il giorno 29 mag 2023
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

2/10 Terribile

Darren

Mi è piaciuto: Comfort della camera
Undergoing maintenance
Lovely location The hotel was undergoing maintenance Swimming pool out action being painted Sunbeds broken No lounger covers Air conditioning doesn't work until after 22nd May
Soggiorno di 7 notti ad aprile 2023
Risposta di Tamara Schneider, Front desk manager, il giorno 22 mag 2023
Dear Mr. Darren,thank you for taking your time to review your stay in the Sercotel kalma Sitges Hotel. We would have liked your stay to be more pleasant. We are sorry we did not meet your expectations. We will work in the issues you are complaining. We hope you will give us another opportunity to improve and come back to see that we have taken note of your review.Best regards,

8/10 Buono

Peter

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best location and ocean view
Perfect location with the best ocean view. Make sure you book room with ocean view :-)
Soggiorno di 2 notti ad aprile 2023
Risposta di Tamara Schneider Front desk Manager Sercotel kalma, il giorno 21 apr 2023
Dear Peter,thank you very much for your review! It has been a pleasure to welcome you and we look forwardto seeing you very soon!Best regards,